Human customer service
An all-in-one customer service platform that helps you balance everything your customers need to be happy.
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Trusted by more than 12,000 businesses in 140 countries.
What you can do with Help Scout
Share team inboxes
Whether you have a team of 2 or 200, Mailboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience.
Deliver instant answers
Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.
Connect with customers
Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion
Manage your team
Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.
Connect the tools you already use
Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.
Our people make the difference.
We’re an extension of your customer service team, and all of our resources are free.
These friendly and knowledgeable folks are available via email and chat.
Weekly resources designed to help you get the most out of Help Scout.
We’ll teach your team how to master the craft of customer service.