“Help Scout gives us the ease to have people hop in where they need to, to get to a customer resolution really quickly.”
Christine Giglio Customer Experience Manager, The Sill

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Trusted by more than 10,000 businesses in 140 countries.

Human customer service

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

10+ Users? Get A Demo

Trusted by more than 10,000 businesses in 140 countries.

What you can do with Help Scout

Email

Share team inboxes

Whether you have a team of 2 or 200, Mailboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience.

More about Shared Inboxes

Knowledge base

Deliver instant answers

Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.

More about the Knowledge Base

Live chat

Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion

More about Live Chat

Reports

Manage your team

Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

More about Reports

Integrations

Connect the tools you already use

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

See all Integrations

Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

Training & Classes

Weekly resources designed to help you get the most out of Help Scout.

Education through HelpU

We’ll teach your team how to master the craft of customer service.

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

See Help Scout in action. Get a Demo