Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.

Email from a human

Messaging

Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

Docs

Make impressive help docs in minutes

Anyone on your team can build out articles that answer common customer questions. Make Docs public or private—it’s all in your control.

More about Docs

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Application screen: Docs

Chat

Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

Beacon: Helpful Chatbot

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

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Beacon: Self Help

Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.

Application screen: Reporting

Reporting

Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

More about Reporting

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Integrations

Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

Trusted by more than 9,000 businesses in 140 countries.

Meet our customers

“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience

TeamSnap

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support

Basecamp

“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”

Hoon, Customer Support Pro

Zapier

Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

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World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

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Training & Classes

Weekly resources designed to help you get the most out of Help Scout.

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Education from HelpU

We’ll teach your team how to master the craft of customer service.

Photo: Our people make the difference

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

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