A better way to talk with your customers
Manage all your customer conversations in one powerful platform that feels just like your inbox.
See the impact View customer stories
More than 12,000 businesses delight their customers with Help Scout.
What you can do with Help Scout
Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster.
Voted “Best ROI” by Customers on G2
Happy customers become loyal customers. That’s why Help Scout has won “Best ROI” year after year.
Get started in minutes
Help Scout is as easy to use as an email inbox, so your whole team can focus on what really matters: customer relationships.
Increase productivity by 52%
Level-up your teamwork, organize your inbox, and automate repeated tasks so your people can respond to more customers.
Scale to support millions
Unlock power as you grow. Global teams use Help Scout to support tens of millions of customers and get to inbox zero.
Over 80% of midsize businesses that start with Help Scout stick around for 4 or more years
And customers that compare us with other platforms repeatedly come back.
Just the right balance for growth
Enterprise tools cost more, are difficult to use, and take longer to implement. According to G2, Help Scout is the easiest-to-use platform, with the fastest time to ROI.
Help ScoutNPS of 31
OthersNPS of 2
A better platform and partner
Third party research shows Help Scout has a net promoter score of 31, while our competitors’ score is 2. The market has spoken—more customers are satisfied with our platform and service.
Compare Help Scout to other platforms
Evaluating multiple customer communication platforms? Understand how Help Scout stacks up.
Help Scout vs. ZendeskBuilt for Customer Support
Help Scout vs. IntercomAll-In-One Support Platform
Help Scout vs. FrontModern and Intuitive UI
Help Scout vs. Freshdesk
Customer-facing teams love Help Scout
“Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox — just way more robust and better looking.”
Brianne HenderlongDirector, Customer Support & Experience
“Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.”
“Help Scout has helped us reduce our workload by 50%, making our team twice as productive.”
Carmel GranahanHead of Customer Success
“I've tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.”
Alex BassFounder & Head of Product
Build a company people love
Our thought leadership on customer engagement has become the gold standard for more than 10 million people. Help Scout is more than software — we’re a partner in helping you succeed.