Inside Help Scout
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
Inside Learn Something Days: The Help Scout Support Team
Help Scout Classes: Learning to Educate at Scale
Rate Your AI
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Streamlining Spring MVC with Per-Module Connection Pools
Help Scout is Now Available in AWS Marketplace
Help Scout Remains Committed to DEI
Help Scout Now Includes Unlimited Seats
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Navigating Change Management: Transitioning to Inbox 2
New Look and Feel, Same Help Scout
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Do You Actually Need a Local Environment?
New in the Queue: AI Drafts, Snooze, and Send Later
Support Team Mailbag: Managing the Queue
HSL: An Intuitive Way to Represent Color in CSS
Help Scout Works Best When
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Delivering More Customer Delight, Not More AI Hype
The Need for Speed: A Quick Way to Improve React Testing Times
Help Scout Using Help Scout: Tags and Custom Fields
Accessibility First Is the New Mobile First
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
The Evolution of Performance Management at Help Scout
Quarterly Release Notes: AI, Shopify, Instagram, and More
New in the Queue: Shopify, Social, and AI
Making the Most of Remote Meetings
Evolving Brand Design at Help Scout
Help Scout Has Acquired SupportAgent.ai
Help Scout Has a New Look
Bring Instagram Conversations Into Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Introducing AI Assist for Better, Faster Responses
Finding Joy in the Feedback Loop — Through Improv and in the Queue
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Meet Help Scout's New Conversation Editor
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Help Scout’s AI Is at Your Service
Help Scout and AI: A New Perspective
How to Plan for Connection at Your Remote-company Retreat
How Castiron Helps Thousands of Customers With a Two-Person Support Team
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Charting the Course of an Unexpected Career
Deliver a Seamless Support Experience with Messenger in Help Scout
Friday Notes Keep Us on the Same Page
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Create Help Articles With Confidence Using the New Docs Editor
Spikeball is a Help Scout User for Life: Here's Why
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Why Underground Printing Switched from Gmail to Help Scout
How Ashesi University Created a School-Wide Support Center with Help Scout
Space and Support Help Working Parents Thrive
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
4 Message Styles and How to Use Them
Top Shelf Reads from Help Scout Leaders
Words are the Bridge: Finding Harmony in Songwriting and Content Strategy
Microsurveys: The Quick Way to Capture Customer Feedback
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away
Finding Flow at Work and on the Trail
Straight From the Source: Help Scout Love
Product Walkthrough: Help Scout for Education
The Beginner’s Guide to Help Scout
Bring Your Whole Company Closer to Your Customers With Light Users
How RealtyNinja Supported 300% Customer Growth with Help Scout
Help Scout & Census: Sync trusted data to delight customers and reduce churn
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Help Scout’s Ultimate Guide to Remote Management
How George Washington University Handled a 22% Increase in Email Traffic
Make Sure Every Customer Finds an Answer With Docs + Beacon
Release Notes, March 2022: Previous conversations, user report change, and more!
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
How FlexJobs Engages Customers With Proactive Messages
Build Better Customer Relationships With New Targeted Messages
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
How to Build a Globally Remote Team That Really Works
How Brain.fm Achieved a 95% CSAT Score With Help Scout
How OnePageCRM Reduced Their Team's Workload by 50%
Customer Story: Upstream Tech
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Behind The Scenes: How a Help Scout Article Is Made
Customer Story: Zapier
Customer Story: GrabCad
Customer Story: Springboard
Customer Story: Influitive
Customer Story: Mixmax
Customer Story: Panorama Education
Customer Story: Tattly
Customer Story: Threadless
Customer Story: LanguaTalk
Customer Story: GrowSurf
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Customer Story: TeamSnap
How to Manage Changing Team Needs with Advanced Permissions
The Non-Coder’s Guide to Using the Help Scout API
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
How to Advocate for Colleagues in a Remote Work Environment
Black Lives Matter
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
10 Tips for Knocking Your Virtual Interview Out of the Park
How to Stay Productive While Working from Home With Kids
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Working Remotely: Tips from 100+ Remote Workers & Leaders
Inside Help Scout: How We Implement Whole Company Support
How Beacon Helps You Deliver Great Customer Service
Inside Help Scout: How We Triage Our Support Queue
Help Scout’s Brand Animation Process
Illustrating the Help Scout Brand
Introducing Help Scout for Good
Announcing the Help Scout Brand Handbook
The Technical Debt Myth
Making (and Breaking) the Help Scout Brand
Behind the Scenes: The Design of Beacon
Five Tools for Writing High Quality PHP
Making Content More Inclusive
Beacon 2.0 Preview: The User Interface
Beacon 2.0 Preview: Introducing Chat
Beacon 2.0 Preview: What’s New
Self-Service is the Next Frontier in Customer Support
9 Tips for Working While You Travel
The Digital Nomad’s Toolkit for Staying Productive
How to Maintain Your Health as a Digital Nomad
How I Stay Productive Working Remotely
5 Benefits of Integrating HubSpot + Help Scout
Testing Code That Talks to the Database
Functional vs. Unit Testing for the Browser
Reducing Complexity with Guard Clauses in PHP and JavaScript
Becoming a Digital Nomad: the Good, the Bad, and the Ugly
The Database Is Not an Implementation Detail
The Evolution of the Help Scout Brand
Lessons Learned from 6 Years of Working in My Pajamas
Customer Story: Tuft and Needle
Customer Story: Senneca
Six Ways Remote Teams Can Crush Their To-Do Lists
Front-end Testing for the Lazy Developer with CasperJS
Get started with Help Scout
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