Join the Help Scout Contributor Network
If you’re an experienced writer who is interested in building relationships, being genuinely helpful, and also maybe a little bit inspiring, we’d love to work with you.
How does it work?
Apply
Apply to be a contributor. Our editorial team will review your application and provide a decision via email.
Pitch
Once a contributor, you’re free to pitch a topic anytime you’d like. We'll review and let you know if it's accepted.
Write
Once your pitch is approved, complete your draft and share it with the editorial team.
Edit
Completed drafts will go through Help Scout’s editorial process.
Publish
After your draft has made it through copyediting, it will be scheduled for publication.
Promote
Get the word out! We'll promote your piece on social and across other relevant channels.
Why should you write for Help Scout?
Everything we produce is the result of time, effort, and intentionality from subject matter experts who are relentlessly dedicated to quality.
Learn more about our content philosophy in our style guide.
The Help Scout blog is a trusted, go-to destination for customer support teams, CEOs, and thought leaders—our content reaches more than 165,000 monthly readers.
Content published on the Help Scout blog is regularly promoted on our company social media accounts and may also be included in other Help Scout publications such as one of our newsletters or a future edition of In the Works.
Author profiles include a headshot, bio, and links to your website and/or social media profiles.
FAQs
We’re looking for original thought leadership content surrounding topics like customer service, company culture, software and technology, business, and remote work.
Note: We are not seeking SEO-driven pieces (ex. X Best Tools for Customer Support) at this time.
Most of our blog posts are 2,000-3,000 words. However, we encourage you to focus more on the content of your piece than on word count. Some pieces will require more, some less. We trust you to know how to best tell your story.
Yes. Help Scout pays per article and rates will be negotiated during the pitch process.
Yes. We'd like to get an idea of your writing style and ability to help us see how your work might fit in with our content. In particular, we'd like to see an example of original thought leadership content.
The sample can be a blog post, a published article, or written work on your website. Paste a link into the "Writing sample or portfolio URL" field of the application form below and we'll take a look!
We have a guide that covers our process in depth. If you still have questions, feel free to drop us a line at editorial@helpscout.com.
Want to work with us?
If you hold a people-first view of the world, cherish the Oxford comma, and appreciate dry humor, this network is for you.