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Keep getting better with reports

Help Scout’s reports will do all the heavy lifting for you from day one — no customization required. Don’t sweat it!

Evaluate your team’s volume by channel, busiest hours, and trending topics among your customers.

Help Scout - Conversations Report

Conversations Report

An overview of your team’s email productivity, with response, resolution, and handle time metrics.

Help Scout - Email Report

Email Report

All of the key metrics related to chat, such as wait time, response time and duration.

Help Scout - Chat Report

Chat Report

A summary of phone calls created and who on your team is talking with customers the most.

Help Scout - Phone Report

Phone Report

Understand the performance of your articles via Beacon and Docs sites, including answer rate and time saved.

Help Scout - Docs Report

Docs Report

Everything a manager needs in one place. See any individual’s key performance metrics, like number of conversations per day.

Help Scout - Company Report

Company Report

Track customer satisfaction ratings to give your team high-fives and quickly turn customer frowns upside down.

Help Scout - Happiness Report

Happiness Report

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Take your data
with you

Export reporting data to CSV/XLS, use the API endpoints, or leverage FiveTran to integrate with the business intelligence tool of your choice.

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Save time and reps with Views

Sort your data with advanced filters and save custom Views for quick access later.

Conversation Report

Get started with Help Scout

Try a customer service platform that outshines the others, and celebrate your wins every day. Your team will discover new strength in minutes.

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