Keep getting better with reports

An overview of your team’s email productivity, with response, resolution, and handle time metrics.

All of the key metrics related to chat, such as wait time, response time and duration.

A summary of phone calls created and who on your team is talking with customers the most.

Understand the performance of your articles via Beacon and Docs sites, including answer rate and time saved.

Everything a manager needs in one place. See any individual’s key performance metrics, like number of conversations per day.

Track customer satisfaction ratings to give your team high-fives and quickly turn customer frowns upside down.