Get started with Help Scout
Keep getting better with reports
Help Scout’s reports will do all the heavy lifting for you from day one — no customization required. Don’t sweat it!
Reports
Evaluate your team’s volume by channel, busiest hours, and trending topics among your customers.
Conversations Report
An overview of your team’s email productivity, with response, resolution, and handle time metrics.
Email Report
All of the key metrics related to chat, such as wait time, response time and duration.
Chat Report
A summary of phone calls created and who on your team is talking with customers the most.
Phone Report
Understand the performance of your articles via Beacon and Docs sites, including answer rate and time saved.
Docs Report
Everything a manager needs in one place. See any individual’s key performance metrics, like number of conversations per day.
Company Report
Track customer satisfaction ratings to give your team high-fives and quickly turn customer frowns upside down.
Happiness Report
Take your data
with you
Export reporting data to CSV/XLS, use the API endpoints, or leverage FiveTran to integrate with the business intelligence tool of your choice.
Save time and reps with Views
Sort your data with advanced filters and save custom Views for quick access later.
Get started with Help Scout
Try a customer service platform that outshines the others, and celebrate your wins every day. Your team will discover new strength in minutes.
