Customer Support Hiring Calculator

See how changes in your customer growth, conversation volume, and self-service uptake will affect your customer service hiring needs. Here's how it works

Tip: Hover over the the title of any field for more details.
  • Step 1

    Conversation metrics

  • Step 2

    Support agent metrics

  • Step 3

    Support lead metrics

  • Step 4

    Growth modeling

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More help for building an effective customer service team

Detailed advice to help you plan, hire and train a customer service team as your business grows.

Step-By-Step Guide: Measuring Customer Service ROI
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Step-By-Step Guide: Measuring Customer Service ROI
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Screenshot: Beacon
Screenshot: Docs