Go with the flow

Automate the tedious but critical tasks that slow your team down. Workflows help you bring order to chaos and respond to customers faster.

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Jumpstart your conversations

Sort incoming messages based on what they contain.

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Make sure important conversations stay visible.

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Expedite responses that need attention.

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Avoid re-directing emails when you sort conversations by inbound email addresses.

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How workflows work

If one event takes place, what action should happen after? You can even add multiple conditions to a single workflow. For example: if the subject line contains “refund,” then add a tag for “payments.”

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