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Automate the tedious but critical tasks that slow your team down. Workflows help you bring order to chaos and respond to customers faster.
Sort incoming messages based on what they contain.
Make sure important conversations stay visible.
Expedite responses that need attention.
Avoid re-directing emails when you sort conversations by inbound email addresses.
If one event takes place, what action should happen after? You can even add multiple conditions to a single workflow. For example: if the subject line contains “refund,” then add a tag for “payments.”
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