Respond to customers faster with workflows
As the volume in your inbox increases, so can your efficiency. Help Scout workflows help you automate repetitive tasks and keep customer response times low.
What are workflows?
Other than magic? Workflows automate the tedious but critical tasks that slow your team down. They act based on conditions you set to do everything from the simplest filtering and routing to complex process wizardry.
Use workflows to meet SLAs, bring order to chaos, and respond to customers faster.
Workflow building blocks
Every workflow starts with a goal: If one event takes place, what action should happen after?
You can add multiple conditions to a single workflow, like: if the subject line contains “refund,” then add a tag for “payments.”