Resolve 67% of requests
Offer AI-powered chat 24/7 with AI Answers. Connect your help content and other knowledge sources to answer customer questions in seconds. If they need help from your team instead, AI answers won’t trap them in a loop—your team is one click away.
Meet AI Answers: your embeddable support hub
Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions!
Whether you offer live chat, email, or both, your team will always be within two clicks.
The customer portal lets them quickly access previous conversations and send replies.
Deliver the human touch at superhuman speed
Unlimited seats
Connect everyone and every team to the voice of the customer.
Zero dead ends
A platform optimized for customer delight over deflection.
Integrated AI
No add-ons or fees. Al is included, even on the Free plan.
An inbox built for delight
Move faster and collaborate with ease with Help Scout's inbox. Get the context you need to send personalized replies in seconds.
A seamless self-service experience
Help customers find answers to common questions themselves in a snap, and reduce email volume by 30% for your team.
100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working your way.
Why do 12,000+ companies choose Help Scout?
World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the dark.
Ease of use
Independent research showed that our NPS is 7x higher than competitors’ scores.
Built to scale
80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.
