Live chat software for customer service teams

Connect with customers in real-time, answer questions instantly with AI, and deliver proactive support on your website and in your app with Help Scout's customer support chat software.

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Offer chat support everywhere

Embed the live chat widget on your website, in your app, and on your help center.

Live, async, or on-demand

Give customers more power over their own journey with options to chat, email, or read help articles in real time.

Never miss a moment

Proactive alerts and in-app surveys help you build lasting relationships by keeping customers engaged.

Live chat that actually scales

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Instant AI replies

AI answers is a 24/7 assistant that taps into your knowledge base to answer customer questions instantly.

Omnichannel support

Help Scout's live chat is part of a full suite of customer support tools. Deliver email, chat, and social support.

Real-time collaboration

Collaborate on live chat messages in real-time. Share notes, transfer conversations, and insert saved replies.

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It’s all about options

Guide customers down a self-service path, encourage visitors to chat, display email contact forms, or all of the above. With Beacon modes, you’ve got options.

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Customizations galore

Beacon is flexible and lets you create an on-brand messaging experience. Add your colors, your teammates, and more to spruce the place up.

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Turning on live chat via Beacon has helped us answer real-time questions from customers who are shopping on the website.

Hadas Look
Hadas Look

Director of Supply Chain Integrity

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We saw a 122% increase in Docs views using Beacon, which reduced our support volume by 58%. We’ve maintained a CSAT above 90 the entire time.

Eryn Chesney
Eryn Chesney

Manager of Customer Experience

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Customers who interact with our support team within their first three months are retained at a 26% higher rate.

Taylor Davis
Taylor Davis

VP of Customer Experience

Why do 12,000+ companies choose Help Scout?

World-class support

Our team answers 99% of emails within 24 hours, so you’re never left in the dark.

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Ease of use

Independent research showed that our NPS is 7x higher than competitors’ scores.

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Built to scale

80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.

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