Live chat software for customer service teams
Connect with customers in real-time, answer questions instantly with AI, and deliver proactive support on your website and in your app with Help Scout's customer support chat software.

Offer chat support everywhere
Embed the live chat widget on your website, in your app, and on your help center.
Live, async, or on-demand
Give customers more power over their own journey with options to chat, email, or read help articles in real time.
Never miss a moment
Proactive alerts and in-app surveys help you build lasting relationships by keeping customers engaged.
Live chat that actually scales

Instant AI replies
AI answers is a 24/7 assistant that taps into your knowledge base to answer customer questions instantly.
Omnichannel support
Help Scout's live chat is part of a full suite of customer support tools. Deliver email, chat, and social support.
Real-time collaboration
Collaborate on live chat messages in real-time. Share notes, transfer conversations, and insert saved replies.
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It’s all about options
Guide customers down a self-service path, encourage visitors to chat, display email contact forms, or all of the above. With Beacon modes, you’ve got options.

Customizations galore
Beacon is flexible and lets you create an on-brand messaging experience. Add your colors, your teammates, and more to spruce the place up.




Turning on live chat via Beacon has helped us answer real-time questions from customers who are shopping on the website.



We saw a 122% increase in Docs views using Beacon, which reduced our support volume by 58%. We’ve maintained a CSAT above 90 the entire time.



Customers who interact with our support team within their first three months are retained at a 26% higher rate.
Why do 12,000+ companies choose Help Scout?
World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the dark.

Ease of use
Independent research showed that our NPS is 7x higher than competitors’ scores.

Built to scale
80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.
