Customer service software for delightful support

Unlimited seats

Connect everyone and every team to the voice of the customer.

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Integrated AI

No add-ons or fees. Al is included, even on the Free plan.

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Zero dead ends

A platform optimized for customer delight over deflection.

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I love that Help Scout has no per-seat or AI usage fees.

Menn T. Avatar
Menn T, Head of Customer Support

Deliver the human touch at superhuman speed

Customer support platform features your team will love

Channels

Close those extra tabs and handle messages from social, Shopify, and more in Help Scout.

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Multiple Inboxes

Give every department or product its own dedicated place for support.

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Get a boost from AI

Recap long threads, edit and translate replies, or even create a first draft, all with a click.

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Saved replies

Add proven answers to common questions or situations with a few clicks.

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Workflows

Automate the tedious but critical tasks that keep your team (and Inbox) organized.

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Snooze

No rush to reply? Resurface the conversation at a later date automatically with snooze.

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Send later

Schedule a reply so the customer gets it at the perfect time.

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Views

Tackle the queue your way with custom filters to organize your conversations.

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Live chat, AI answers, self-service, and more

Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions!

Home - Feb 2025 - Get closer to customers - Answer instantly with AI

Whether you offer live chat, email, or both, your team will always be within two clicks.

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The customer portal lets them quickly access previous conversations and send replies.

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Home - Feb 2025 - Get closer to customers - Answer instantly with AI
Home - Feb 2025 - Get closer to customers - Keep human help within reach - self-service--live-chat
Home - Feb 2025 - Get closer to customers - Save customers time - self-service--previous-convos

Get closer to customers with in-app messages

Help customers start strong with a friendly nudge toward your best resources.

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Understand how customers feel in context. Use NPS or pick from our library of surveys to get a read on specific experiences.

Home - Feb 2025 - AccordionBlock - Get proactive with targeted messages - Gather feedback and NPS® - proactive-messages--nps

Use modals and banners in-app or on your website to get attention on promos, new features, and important updates.

Home - Feb 2025 - AccordionBlock - Get proactive with targeted messages - Share what’s new - proactive-messages--banner
Home - Feb 2025 - AccordionBlock - Get proactive with targeted messages - proactive-messages--welcome
Home - Feb 2025 - AccordionBlock - Get proactive with targeted messages - Gather feedback and NPS® - proactive-messages--nps
Home - Feb 2025 - AccordionBlock - Get proactive with targeted messages - Share what’s new - proactive-messages--banner

Reporting that tells a story

Understand the “why” behind your volume so you can make the right adjustments.

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Measure your team’s activity in the queue and get a sense of the factors contributing to wait times.

Home - Feb 2025 - AccordionBlock - Scale without compromise - “How’s our response time?”

Get a bird’s eye view of support team performance, both as a whole and individually.

Home - Feb 2025 - AccordionBlock - Scale without compromise - “Where can we improve?”
Home - Feb 2025 - AccordionBlock - Reporting that tells a story - Slide 1
Home - Feb 2025 - AccordionBlock - Scale without compromise - “How’s our response time?”
Home - Feb 2025 - AccordionBlock - Scale without compromise - “Where can we improve?”

Stay organized automatically

Make sure messages for sales actually get to sales the first time, no redirecting necessary.

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the busywork - Assign the right person for the job - routing--tag-refund

Whether you want to resurface urgent conversations or flag refund requests, workflows do it for you so no one slips through the cracks. 

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the busywork - Never miss important messages

Help everyone get more efficient with custom Views that group conversations.

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the busywork - Never miss important messages - routing--bug-notify
Home - Feb 2025 - AccordionBlock - Organize without
the busywork - Assign the right person for the job - routing--tag-refund
Home - Feb 2025 - AccordionBlock - Organize without
the busywork - Never miss important messages
Home - Feb 2025 - AccordionBlock - Organize without
the busywork - Never miss important messages - routing--bug-notify

Why do 12,000+ companies choose Help Scout?

World-class support

Our team answers 99% of emails within 24 hours, so you’re never left in the dark.

Home - Feb 2025 - BentoBoxBlock - Why do 12,000+ companies choose Help Scout? - World-class support

Ease of use

Independent research showed that our NPS is 7x higher than competitors’ scores.

Home - Feb 2025 - BentoBoxBlock - Why do 12,000+ companies choose Help Scout? - Ease of use

Built to scale

80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.

Home - Feb 2025 - BentoBoxBlock - Why do 12,000+ companies choose Help Scout? - Built to scale

Start for Free

Learn the platform in less than an hour.
Become a power user in less than a day.