Best Customer Service Software

Stop Losing Customers to Slow Support

Help Scout provides the all-in-one platform to deliver fast, efficient, and personalized service.

More than 12,000 businesses delight their customers with Help Scout

Struggling with
Customer Support Chaos?

Stop Juggling, Start Solving: The All-in-One Customer Service Platform

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Teamwork Without the Chaos

One inbox for all customer emails. Assign, tag, and collaborate instantly. Faster responses, happier customers.

Reduce Tickets by 31% (or More!)

Empower customers to find answers instantly. Build a searchable knowledge base in minutes.

Unlock Insights, Improve Support

Track key metrics. Identify trends. Make data-driven decisions to improve customer satisfaction.

Stop Losing Customers to Slow Support

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Over the last two years, with improvements to our Beacon and our Docs, our FAQ visits have increased by 122%, while our email volume has actually decreased by 58%!

Eryn Chesney
Eryn Chesney

Manager of Customer Experience

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The Beacon enables us to make the most common help articles incredibly easy to access. This saves us time because customers can self-serve and have their questions answered without relying on a support rep to email them back.

Hadas Look
Hadas Look

Director of Supply Chain Integrity

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We saw the most improvements after consolidating our email, chat, and documentation in Help Scout. Having access to the big picture view Help Scout gives us of our support strategy has been essential.

Taylor Davis
Taylor Davis

VP of Customer Experience

See Why 12,000+ Businesses Choose Help Scout

4.4/5 on G2

"Help Scout consistently exceeds expectations. Our customer satisfaction has soared since implementation." - Rated by 400+ users

4.6/5 on Capterra

"The AI-assisted live chat is a game-changer. It's like having an extra team member." - Trusted by 220+ reviewers

4.6/5 on GetApp

"Help Scout's live chat integration is seamless. It's improved our response times dramatically." - Recommended by 220+ professionals

8.6/10 on TrustRadius

"Help Scout's AI-enhanced live chat has revolutionized our customer interactions. It's intuitive, efficient, and our team loves it." - Verified by 55+ users

Stop Drowning in Customer Support Requests

Get Answers, Get Started Free

Yes! Our free plan includes a shared inbox, knowledge base, and live chat – everything you need to get started.

Absolutely. We use industry-standard encryption, regular security audits, and are GDPR and SOC 2 Type II compliant.

Yes! Easily upgrade to a paid plan anytime for more users, features, and integrations.

Help Scout is built for ease of use and powerful results. Unlike other free tools, you get live chat, a knowledge base, and email management – all in one place.

Stop Losing Customers
to Slow Support

Start for Free

Learn the platform in less than an hour.
Become a power user in less than a day.