Delight more customerswith unlimited users

-10%
100 contacts helped
010,000

150emails or tickets per month for most customers.

A contact is someone who received a reply from your team or had their question resolved by the AI assistant in a given month. Multiple conversations with the same person count as one contact.

Help Scout has no per-seat or AI usage fees. We earn revenue when you help customers.

Free

$0

Up to 50 contacts per month
and unlimited users

Get started with...
  • and more
Sign up

Standard

$50/month

For 100 contacts per month
and unlimited users

All Free features and...
  • and more
Try for free

Plus

$75/month

For 100 contacts per month
and unlimited users

All Standard features and...
  • and more
Try for free

Pro

Starts with 1,000 contacts and includes additional security, higher plan limits, and dedicated onboarding.

Talk to Sales

Fair Billing Policy

Seasonality shouldn’t break the bank. To keep your monthly bill predictable, Help Scout determines your contact tier based on your trailing three-month average.

As a result, Help Scout’s pricing is 34% less variable than per-seat billing.

Our Fair Billing policy explained via an infographic showing month-over-month savings and predictability

Shopping around?
Compare us to Zendesk

Estimate only, please check competitor site for full details.
Help Scout Standard
$295/month

With 500 contacts
and unlimited users

Try for free
Zendesk Suite Suite Team
$675/month

Priced at $55/user and $1 per AI resolution

 

We’ve got your back, all day (almost) every day

Every Help Scout plan comes with world-class email, chat, and self-service support. The team is available 24 hours a day, six days a week. Plus you’ll have access to our help center and customer education resources around the clock.

pricing--value-backed-by-hs

More than 12,000 businesses delight their customers with Help Scout

One tree per customer

As a certified B Corp, we want to leave the world better than we found it. We plant a tree with The Nature Conservancy for every customer.

pricing--bento-b-corp
Secure. Private. Transparent.

Help Scout is committed to keeping your data secure. We are GDPR and SOC 2 compliant, and offer advanced security and HIPAA options.

pricing--bento-security

Results you can see and measure

56%

Respond to 56% more customer messages in the first year.

30min

Decrease your team’s response times
 by an average of 30 minutes.

92%

Businesses report increased loyalty
 by focusing on customer service.

30%

Reduce email volume by 30% with self-serve support.

Compare plans and features

-10%

Free

Up to 50 contacts
and unlimited users

Sign up

Standard

Starts with 100 contacts
and unlimited users

Try for free

Plus

Starts with 100 contacts
and unlimited users

Try for free

Price

Free
Standard
Plus
  • Base Price

    $0
    Starts at $50
    Starts at $75

Contacts

Free
Standard
Plus
  • Included contacts

    Someone who received a reply from your team or had their question resolved by the AI assistant. Multiple conversations with the same person count as one contact.

    50
    100
    100
  • Max contacts

    50
    5,000
    25,000

Shared Inbox

Free
Standard
Plus
  • Inbox

    Bring customer conversations across channels into a shared inbox with collaboration and automation.

    1 Inbox
    2 Inboxes
    (add for $10/mo.)
    5 Inboxes
    (add for $10/mo.)
  • Views

    Groups conversations into lists based on criteria like status, assignments, and priority.

    10
    50
    100
  • Tags

    Use tags to label conversations, monitor trends, and start automations.

    100
    500
    1,000
  • Snooze

    Use Snooze to set a date and time for a conversation to return to the top of your inbox.

  • Send later

    Schedule emails to arrive exactly when you want with send later.

  • Saved replies

    Create a library of saved responses to FAQs you can search and insert in two clicks.

    10
  • Customer profile & activity history

    View customer data and conversation history in an auto-populated and editable sidebar.

  • AI drafts

    Use AI to draft replies to conversations based on past conversations and help content.

  • AI assist

    Expand, shorten, edit, or translate text with AI.

  • AI summarize

    Summarize back-and-forth conversations into a few bullet points with AI.

  • Custom fields

    Track custom data points on each conversation for use in reporting and workflows.

Communication Channels

Free
Standard
Plus
  • Email

    Manage customer emails as a team.

  • Live chat

    Offer live chat anywhere on your website or in app.

  • Social Media

    Handle customer conversations through Instagram and Facebook Messenger.

  • Phone/voice

    Make and receive phone calls, logged in Help Scout.

    (via integration)
    (via integration)
  • SMS

    Send and receive texts from your Help Scout inbox.

    (via integration)
    (via integration)

Automation

Free
Standard
Plus
  • Workflows

    ​​Set up automations to organize, assign, or reply to conversations.

    10
    50
    100
  • Auto reply

    Create a confirmation that is sent to customers as soon as their message is received.

  • Office hours

    Filter reports and activate the auto reply based on your operating hours.

Knowledge Base

Free
Standard
Plus
  • Docs

    Build a searchable and branded help center or knowledge base.

    1 site
    1 site
    (add for $20/mo.)
    3 sites
    (add for $20/mo.)
  • Articles

    Create and organize articles with text, images, hyperlinks, videos, and tables.

  • SEO optimization

    Optimized for search with an auto-generated sitemap and configurable SEO options.

  • Contact forms

    Embed contact forms or live chat into your help center.

  • Custom site branding

    Use preset options, or control the look and feel of your site with custom CSS.

  • Restricted docs

    Control who can view your Docs site via API.

Help Widget

Free
Standard
Plus
  • Beacon help widget

    Customize a help widget you can place anywhere in your website or app.

    1
    Unlimited
    Unlimited
  • AI answers

    An AI assistant that offers self-service answers to visitors using your knowledge base content.

  • Contact forms / live chat

    Offer live chat or contact forms on any page, linked directly to your inbox.

  • Self-service content

    Suggest different help content depending on the page URL.

Messaging and Surveys

Free
Standard
Plus
  • Messages

    Send visitors targeted messages on your website or in your app.

    10
    Unlimited
    Unlimited
  • Surveys & NPS

    Collect answers to short-form surveys such as NPS anywhere on your website or in your app.

  • CSAT ratings

    Collect customer satisfaction ratings and view the results in reports.

Reporting

Free
Standard
Plus
  • Pre-built reports

    Prebuilt reports give you insight into volume, responses, and customer happiness on each channel.

    30 days of data
    2 years of data
    Unlimited history
  • Custom reports

    Filter reporting data into distinct views by conversation type, mailbox, tag, or folder.

  • Export

    Perform custom analysis by exporting your reporting data to a CSV or Excel file.

  • Reporting API endpoints

    Access reporting data from the public API.

Team Management

Free
Standard
Plus
  • Users

    Users are members of your team in Help Scout.

    Unlimited
    Unlimited
    Unlimited
  • Advanced permissions

    Control visibility and access at the company, team, or user level.

  • Teams

    Assign conversations and monitor reports based on a group of users

  • Light Users

    Users who can view and collaborate but not reply.

    Unlimited

Security

Free
Standard
Plus
  • Two-factor authentication

    Requires a six-digit code to sign in to your account.

  • HIPAA compliance

    Safely store protected health information (PHI) in Help Scout.

    add-on or Pro plan
  • SAML authentication

    Sign in to Help Scout with your company’s SSO credentials using any SAML-compatible identity provider

    Pro plan
  • IP restrictions

    Limit access to your Help Scout account to users connecting from a predefined list of IP address ranges or individual IPs.

    Pro plan

Integrations

Free
Standard
Plus
  • Access to 100+ apps

    Connect Help Scout to other web services your business depends on.

  • Custom apps

    A quick way for developers to pull customer data from a third party source into the sidebar.

  • API access

    Read/write data and connect more key systems with Help Scout.

    200 calls/minute
    400 calls/minute,
    more on Pro plan
  • Salesforce integration

    Pull in customer activity details from Salesforce to Help Scout.

  • HubSpot integration

    Bring contextual information about your customers into Help Scout

  • Jira integration

    Create a new Jira issue from a Help Scout conversation.

FAQs

We switched our billing metric from users to contacts for a few reasons: 

  • It’s more predictable. We ran the numbers and found contact billing is 34% more predictable month-to-month than it was with users.

  • Everyone is invited. With unlimited users, you no longer have to worry about managing seats or siloing customer feedback to a small group of people.

  • It aligns with our values. We only earn revenue when the platform enables you to help customers.

A contact is someone who received a reply from your team or had their question resolved by the AI assistant. Multiple conversations with the same person count as one contact.

Here are three different ways to help determine the unique contacts you serve each month:

  • For a quick estimate, multiply your total monthly ticket/email count by 0.7. This ratio is based on data we’ve collected from other Help Scout customers and will help you make an educated guess.

  • Import your data once you’ve started a free trial. We recommend importing at least 90 days of activity to get a precise contact count. You won’t be charged for any imported conversations.

  • Sign up for the Free plan. Once you start helping customers, you can monitor your contact count and upgrade if you need more than 50 per month.

Help Scout offers a 30-day money-back guarantee in case you’re surprised by a bill. However, after a few months of using the platform, your contact count will be clear and predictable.

Screenshot: Beacon
Screenshot: Docs
Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

Book a DemoBook a Demo