AI tools & features
Predictable costIf you go over your contact limit once or twice, it’s no problem. You need to exceed your current contact tier for three straight months before you’re moved to a higher tier — making your bill 20% more predictable than seat-based pricing. Plus, you can put your mind at ease with our 90-day money-back guarantee.
Priced at $55/user and $1 per AI resolution
Every Help Scout plan comes with world-class email, chat, and self-service support. The team is available 24 hours a day, six days a week. Plus you’ll have access to our help center and customer education resources around the clock.
Need help calculating contacts? Try our calculator
Users are members of your team in Help Scout.
Control visibility and access at the company, team, or user level.
Assign conversations and monitor reports based on a group of users
Free users with who can view and collaborate but not reply.
Bring customer conversations across channels into a shared inbox with collaboration and automation.
Groups conversations into lists based on criteria like status, assignments, and priority.
Use tags to label conversations, monitor trends, and start automations.
Track custom data points on each conversation for use in reporting and workflows.
Use Snooze to set a date and time for a conversation to return to the top of your inbox.
Schedule emails to arrive exactly when you want with send later.
Assign conversations, leave internal notes, and see when another team member is replying to avoid duplicate replies.
Create a library of saved responses to FAQs you can search and insert in two clicks.
View customer data and conversation history in an auto-populated and editable sidebar.
Use AI to draft replies to conversations based on past conversations and help content.
Expand, shorten, edit, or translate text with AI.
Summarize back-and-forth conversations into a few bullet points with AI.
Manage customer emails as a team.
Offer live chat anywhere in your website or app.
Handle customer conversations through Instagram and Facebook Messenger.
Make and receive phone calls, logged in Help Scout.
Send and receive texts from your Help Scout inbox.
Set up automations to organize, assign, or reply to conversations.
Filter reports and activate the auto reply based on your operating hours.
Create a confirmation that is sent to customers as soon as their message is received.
Build a searchable and branded help center or knowledge base.
Use preset options, or control the look and feel of your site with custom CSS.
Create and organize articles with text, images, hyperlinks, videos, and tables.
Optimized for search with an auto-generated sitemap and configurable SEO options.
Embed contact forms or live chat into your help center.
Control who can view your Docs site via API.
Customize a help widget you can place anywhere in your website or app.
Guide viewers to contact you or view self-help options.
Offer live chat or contact forms on any page, linked directly to your inbox.
Suggest different help content depending on the page URL.
Send visitors targeted messages on your website or in your app.
Collect answers to short-form surveys such as NPS anywhere on your website or in your app.
Collect customer satisfaction ratings and view the results in reports.
Prebuilt reports give you insight into volume, responses, and customer happiness on each channel.
Filter reporting data into distinct views by conversation type, mailbox, tag, or folder.
Perform custom analysis by exporting your reporting data to a CSV or Excel file.
Safely store protected health information (PHI) in Help Scout.
Sign in to Help Scout with your company’s SSO credentials using any SAML-compatible identity provider
Limit access to your Help Scout account to users connecting from a predefined list of IP address ranges or individual IPs.
Connect Help Scout to other web services your business depends on.
Pull in customer activity details from Salesforce to Help Scout.
Bring contextual information about your customers into Help Scout
Create a new Jira issue from a Help Scout conversation.
A quick way for developers to pull customer data from a third party source into the sidebar.
Read/write data and connect more key systems with Help Scout.
Help Scout believes your team should only pay for the contacts you help, and you should have as many users supporting those contacts as you’d like. That’s why all of our plans include unlimited users. Your bill will be determined based on the number of contacts you help each month, and the Plan, or group of features, you choose to support them with.
With seat-based pricing, your team has limited access to your customers, AI is always an add-on cost, and your bill fluctuates 60% of the time. With Help Scout’s usage-based pricing, your whole company has access to the voice of the customer, AI is included, and it’s more predictable thanks to our fair billing policy (see below). And we still beat the competition on affordability.
Nope! You can invite as many members of your team into Help Scout as you want, without any additional costs. We are big believers in whole-company support, and the value you can unlock across the business when everyone gets closer to your customers.
Want to use AI? We’ve got you covered! Help Scout’s AI features are included in all paid plans. Use AI to edit, draft, and summarize as much as you want. And when AI resolves a customer issue through self-service, that counts as a contact helped, and will be included toward your monthly total.
A contact is anyone you send a reply to. You can have multiple conversations with the same person, and it still counts as one contact. It also includes anyone who has confirmed a resolution to their issue through AI self-service options.
If you don’t know the number of contacts you respond to each month, you use this calculator to estimate your contacts helped.
You’ll be able to keep helping your customers, and your bill won’t change. In fact, you must reach a new contact tier for three consecutive months before your bill changes. This is all part of our fair billing policy (see below).
You shouldn't be taxed for seasonal influxes of contacts when things are going well. With Help Scout, you must exceed the current contact tier for three consecutive months before we move you up. It goes the other way, too. We'll move you to a lower tier if you are below your current tier for three straight months.
Yes! If you pre-pay ahead of time for 12 months, you get 10% off the monthly price.
