The Art and Craft of Online Service

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Download to discover:

  • How and why feelings matter in creating online services

  • New directions to follow in your customer service career

  • Unexpected opportunities to improve your service skills

  • Ideas that can shape the customer experience you deliver

  • Different perspectives on the role of service and support

    The Art and Craft of Online Service - peek inside

    Who are these essays for?

    Anyone on the frontlines getting people the help they ask for (and the help they need).

    People responsible for defining, implementing, and measuring the customer experience.

    Those building and running businesses that are truly customer-centred.

    Screenshot: Beacon
    Screenshot: Docs