The Support Manager's Guide

Better One-on-One Meetings

More effective one-on-ones start here

Watch the video above then dig into the details below. Download a 1:1 tracking template or some sample meeting questions, and start holding better meetings today.

The do’s of 1:1s

...and the do not’s

Helpful questions to ask your direct reports in one-on-one meetings

Whether you’re looking for a good way to get into a deeper chat, or just need a topic to get you going on a slow morning, we’ve got you covered with a variety of starter questions for your one-on-ones.

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Sample one-on-one shared document

A simple shared document is a great place for you and your team member to keep track of things you want to bring up, record action items, and keep track of ongoing issues.

Sample 1 1 Doc-slate

One-on-one meeting notes

Adding just a little structure to your meeting notes can help keep you on track, and remind you of items to follow up on. Start with our template, then make it your own.

1 1 Meeting Notes

Further reading for better one-on-one meetings

A Customer Support Leader’s Guide to One-on-Ones
A Customer Support Leader’s Guide to One-on-Ones
The Ultimate Manager-s Guide to Leading Effective One-on-Ones
The Ultimate Manager's Guide to Leading Effective One-on-Ones
Make the Most of Your One-on-One Meetings
Make the Most of Your One-on-One Meetings
Screenshot: Beacon
Screenshot: Docs