Answer customer questions with ease

From answering "I want a refund!” to "Your shipping costs are ridiculous!” this guide will help you navigate difficult customer requests with tips and templates for crafting perfect responses.

We only use this info to send relevant content, and you may unsubscribe anytime. View our privacy policy for more.

Resources - Tricky Conversations - Hero Image

Help Scout powers growth for top ecomm brands

What's inside?

  • Ready-to-use templates

    Example responses to common and challenging customer conversations, crafted by our team of customer service experts. No need to start from scratch!

  • Step-by-step advice

    Each template includes additional guidance, alternative response options, and the reasoning behind our approach.

  • Real-life scenarios

    The templates cover a wide range of example situations, from refund requests to technical issues, making them applicable across industries.

  • Actionable insights

    By understanding the psychology behind customer interactions and how to respond, you can turn difficult interactions into great customer service moments.

Resources - Tricky Conversations - Content Plus Media - Image

Ready to delight and retain more customers?

Do it all with Help Scout—the customer support platform for growing ecomm companies.