How to Write Support Emails Your Customers Will Love

Includes templates, best practices, and more.

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In this guide, you'll learn how to manage your inbox, even when it seems to be never-ending. Best practices are also included so you can answer support questions quicker and with ease. Plus, get access to 10+ response templates for the different support scenarios.

If you want to learn how to write emails that customers will love, Help Scout's ebook will teach you:

  • How to clear your inbox while sending emails that are personable and make customers feel valued

  • What to say and not to say to different customer inquiries

  • And more...

There are 10+ templates included in this guide. Here are some of the topics that have email templates:

  • Feature requests you're not working on

  • Feature requests you're working on

  • Troubles with the customers browser

  • Canceling an account

  • Criticism from customers

  • Getting by without a sales team

The best email management system will depend on your needs, and goals as an organization. To get a better understanding of what features to look for when shopping for a tool, check out this article.

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