Includes templates, best practices, and more.
In this guide, you'll learn how to manage your inbox, even when it seems to be never-ending. Best practices are also included so you can answer support questions quicker and with ease. Plus, get access to 10+ response templates for the different support scenarios.
If you want to learn how to write emails that customers will love, Help Scout's ebook will teach you:
How to clear your inbox while sending emails that are personable and make customers feel valued
What to say and not to say to different customer inquiries
And more...
There are 10+ templates included in this guide. Here are some of the topics that have email templates:
Feature requests you're not working on
Feature requests you're working on
Troubles with the customers browser
Canceling an account
Criticism from customers
Getting by without a sales team
The best email management system will depend on your needs, and goals as an organization. To get a better understanding of what features to look for when shopping for a tool, check out this article.
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