Foundations of Great Service

Class 2: Selecting Software

The system you use to collect, manage, and respond to customer communications will affect the level of service you provide. In this class, learn how to make an informed choice from the many customer service software options available to you.

Mathew Patterson
Mathew Patterson

Help Scout

Work through these four steps to select the right help desk software for your situation:

  1. Audit your current service.
  2. Create a list of wants and needs.
  3. Winnow down your options.
  4. Evaluate your chosen options.

If you’ve subscribed to this series, you’ll also receive a handy customer service audit spreadsheet to make the job a little faster!

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