Foundations of Great Service

Class 3: Hiring the Team

A responsive, helpful, and well-supported customer service team can turn one-off purchasers into loyal customers. Finding the right people to do the job takes thoughtful preparation and planning.

Mathew Patterson
Mathew Patterson

Help Scout

In this video, you’ll learn:

  • The core skills every customer service professional needs.
  • The two biggest challenges when advertising customer service roles.
  • Where to promote your role to attract the best applicants.
  • How to run an effective customer service interview.
  • The three steps to successfully onboarding your new team member.

You’ll also get a look inside the hiring process we use at Help Scout to hire our own customer service team.

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