Foundations of Great Service

Class 6: The Customer-Centric Business

You can be friendly and polite, and even make your customers truly happy (at least in the short term), but still not be a customer-centric business. In the final lesson of this series, we explore the idea of creating a customer-centric focus beyond the customer service organization.

Mathew Patterson
Mathew Patterson

Help Scout

You’ll learn:

  • What it means to be truly customer-centric.
  • Why being customer-centric matters, particularly for small- and medium-sized businesses.
  • What it takes to build a company culture that is centered on your ideal customers.

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