Customer support for growing businesses

Simple to start, powerful at scale, and proven to build better customer relationships.

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Want a tour of Help Scout? Get a demo

Illustration: Collaboration between customer and team

More than 12,000 businesses trust Help Scout as the backbone of their support team.

Logo: Mixmax
Logo: OkCupid
Logo: Trello
Logo: Honey
Logo: Spindrift
Logo: ActBlue

Customer support for growing businesses

Simple to start, powerful at scale, and proven to build better customer relationships.

G2 Badges

Want a tour of Help Scout? Get a demo

More than 12,000 businesses trust Help Scout as the backbone of their support team.

Logo: Mixmax
Logo: OkCupid
Logo: Trello
Logo: Honey
Logo: Spindrift
Logo: ActBlue

The customer support platform for growth

Help Scout is the all-in-one support platform designed to help scaling companies turn customers into brand ambassadors.

Screenshots of the Help Scout product in action

Everything you need for world-class support

Trusted businesses everywhere use Help Scout to build their customer relationships through email, live chat, help centers, proactive messages, and more.

Icons representing platform features orbiting the Help Scout logo
Icon: letters with a heart icon seal

Trying to manage support through email? Learn more about what a customer support platform can do for you.

Email support made easy

Voted “Best ROI” by Customers on G2

When you put customers first, support becomes a growth multiplier. That’s why Help Scout has won “Best ROI” year after year.

Designed for simplicity

Designed for simplicity

Learn the basics in under an hour. Become a power user in less than a day. Help Scout is as easy as it gets.

Built to scale

Built to scale

With our suite of support tools, automation features, and 50+ integrations, we’ll grow alongside your business.

Committed to customers

Committed to customers

Every experience in Help Scout centers around delighting customers — and our 94% happiness rating proves it.

Over 80% of Help Scout customers stick around for 4 or more years

And customers that compare us with other platforms repeatedly come back.

Portraits of the Help Scout customer support team

Focused on customer support

Platforms that tack on support features slow down support teams in the short-term and fall over as your business grows. Help Scout is built for the long term, for support pros, by support pros.

Logos of growing businesses

Designed for growing businesses

Complex enterprise solutions take months to implement and require costly outside consultants. According to G2, Help Scout is the easiest-to-use platform, with the fastest time to ROI.

Compare Help Scout to other platforms

Evaluating multiple support tools? Use these side-by-side comparisons to understand how Help Scout stacks up.

Illustration: coworking on laptops
Illustration: coworking on laptops

Support pros Help Scout

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Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox — just way more robust and better looking.
Brianne Henderlong

Brianne HenderlongDirector, Customer Support & Experience

Threadless
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Kevin Yun

Kevin YunCo-Founder

GrowSurf
Help Scout has helped us reduce our workload by 50%, making our team twice as productive.
Carmel Granahan

Carmel GranahanHead of Customer Success

OnePageCRM
I've tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.
Alex Bass

Alex BassFounder & Head of Product

EfficientApp

A complete support solution

Whether customers come in through email, live chat, or your help center, your team will be ready with advanced features for collaboration, organization, and automation.

Live Chat icon
Live
Chat
Shared Inbox icon
Shared
Inbox
Help Center icon
Help
Center
Proactive Messages icon
Proactive
Messages
Customer Data icon
Customer
Data
Collaboration Tools icon
Collaboration
Tools
Reporting icon
Reporting
Integrations icon
Integrations

Build a company people love

Our thought leadership has set the gold standard for more than 10 million support professionals. Help Scout is more than software — we’re a partner in helping you succeed.

Step by Step: How to Choose Your Perfect Help Desk
Free Guide Step by Step: How to Choose Your Perfect Help Desk
How Brain.fm Achieved a 95% CSAT Score With Help Scout
Customer StoryHow Brain.fm Achieved a 95% CSAT Score With Help Scout
Foundations of Great Service: 6-Part Email Series
Free CourseFoundations of Great Service: 6-Part Email Series
The Right Way to Scale Customer Support
Scaling SupportThe Right Way to Scale Customer Support

Try Help Scout

Learn the platform in less than an hour.
Become a power user in less than a day.

G2 Badges
Want a tour of Help Scout? Get a demo
Screenshots