Podcasts
Episode 5: Escape the Queue
Elyse Mankin, former Help Scout support leader, chats with Mat about the challenges of extracting yourself from the support queue to make time to lead your team.
Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.
Elyse Mankin, former Help Scout support leader, chats with Mat about the challenges of extracting yourself from the support queue to make time to lead your team.
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