The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

Most Recent Posts

View All Posts
Love It or List It, for Your Support Tool
Customer Service

Love It or List It, for Your Support Tool

Before you switch support software, do an audit: old saved replies, stale docs, answers that no longer apply. Mat talks to Chrissy Chavez about cleaning support house before you move tools.

Adopting AI in Customer Support (and Getting Laid Off)
Customer Service
Adopting AI in Customer Support (and Getting Laid Off)
Customer Service Writing: Why Shorter Replies Take More Skill
Customer Service
Customer Service Writing: Why Shorter Replies Take More Skill
View All Posts

Subscribe to all things The Supportive

The weekly newsletter plus bonus material for every podcast episode. For customer-centric humans.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Subscribe to all things The Supportive

Discover the latest in...

Customer Service

View More Posts
Love It or List It, for Your Support Tool
Customer Service
Love It or List It, for Your Support Tool
Adopting AI in Customer Support (and Getting Laid Off)
Customer Service
Adopting AI in Customer Support (and Getting Laid Off)
9 Tips for Handling Negative Online Reviews
Customer Service
9 Tips for Handling Negative Online Reviews
View More Posts

Growth & Culture

View More Posts
AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
View More Posts

Product

View More Posts
Live EventWhere to Start with AI Support in 2026
Product
Where to Start with AI Support in 2026
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Product
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Understanding AI Answers Usage and Spend
Product
Understanding AI Answers Usage and Spend
View More Posts

Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

Stay up to date

Our best content in your inbox

Your privacy matters! View our privacy policy for more and know you may unsubscribe anytime. 

Foundations of Great Service

Discover the tools and techniques used by high-performing customer service organizations in our free, six-part video course.

Sign up for free
Foundations of Great Service

Start for Free

Learn the platform in less than an hour.
Become a power user in less than a day.

Start for FreeBook a Demo