The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Customer Service Writing: Why Shorter Replies Take More Skill
Customer Service

Customer Service Writing: Why Shorter Replies Take More Skill

"Marketing is dating. Service is marriage repair." Writing teacher Leslie O'Flahavan on conciseness, brand voice, and why your support team's replies might not be too long.

Teach Your Customers the Alison Groves Way
Customer Service
Teach Your Customers the Alison Groves Way
How Kristi Created Her Own Customer Success Job
Customer Service
How Kristi Created Her Own Customer Success Job
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Customer Service

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Customer Service Writing: Why Shorter Replies Take More Skill
Customer Service
Customer Service Writing: Why Shorter Replies Take More Skill
The 7 Best Healthcare Customer Service Software & CRMs
Customer Service
The 7 Best Healthcare Customer Service Software & CRMs
9 Email Management Tips for Busy Architects
Customer Service
9 Email Management Tips for Busy Architects
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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Product

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Live EventWhere to Start with AI Support in 2026
Product
Where to Start with AI Support in 2026
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Product
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Understanding AI Answers Usage and Spend
Product
Understanding AI Answers Usage and Spend
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Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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