The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Season 2 Episode 06: NapLab
The Supportive

Season 2 Episode 06: NapLab

The Dutch Supermarket Selling Slower Service on Purpose
The Supportive
The Dutch Supermarket Selling Slower Service on Purpose
Season 2 Episode 05: Young Henrys
The Supportive
Season 2 Episode 05: Young Henrys
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Customer Service

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Startup Customer Service: How To Avoid the Biggest Mistakes
Customer Service
Startup Customer Service: How To Avoid the Biggest Mistakes
The Dutch Supermarket Selling Slower Service on Purpose
The Supportive
The Dutch Supermarket Selling Slower Service on Purpose
Delivering Great Customer Service in Banking and Finance
Customer Service
Delivering Great Customer Service in Banking and Finance
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Product

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Live Event
How to Report AI Support Outcomes & Get Leadership Buy-in
Product
How to Report AI Support Outcomes & Get Leadership Buy-in
Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
Live Event
How to Improve AI Replies with Every Conversation
Product
How to Improve AI Replies with Every Conversation
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Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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