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Episode 8: On the Origin of Support with Sarah Hatter
Podcasts

Episode 8: On the Origin of Support with Sarah Hatter

Sarah Hatter is an OG of the online customer support community, and in this episode she and Mat discuss the evolution of support over the last 2 decades.

Episode 7: Getting Started in Support
Podcasts
Episode 7: Getting Started in Support
How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
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Podcasts

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Episode 8: On the Origin of Support with Sarah Hatter
Podcasts
Episode 8: On the Origin of Support with Sarah Hatter
Episode 7: Getting Started in Support
Podcasts
Episode 7: Getting Started in Support
Episode 6: Support Teams of 2028
Podcasts
Episode 6: Support Teams of 2028
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Articles

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
It's Groundhog Day in the Queue, Again
Articles
It's Groundhog Day in the Queue, Again
AI and the Race for the Light
Articles
AI and the Race for the Light
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Foundations of Great Service

Discover the tools and techniques used by high-performing customer service organizations in our free, six-part video course.

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Foundations of Great Service

Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
Articles
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
Articles
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
Articles
A Love Letter to Social Media Customer Service Pros

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