Harness the power of AI
Boost productivity 36%

AI shouldn’t replace support teams—instead it should unlock their superpowers. With your people’s know-how and our platform’s features, the team will be unstoppable.

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Supercharge your support team

We’re building tools that reduce resolution times, empower teams, and ultimately, create better customer interactions. Customers who use our AI features resolve 36% more emails.

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AI summarize

Condense long email threads into a few bullet points in a matter of seconds. Stop wasting time sifting through previous replies, and get the context you need with the click of a button.

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AI assist

Bring out the best in every reply. Expand fragmented thoughts, fix wordiness, translate text into over a dozen languages, or adjust your tone of voice to the unique needs of every conversation.

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AI drafts

Instantly draft replies to incoming conversations. AI uses information from past conversations and help articles to generate on-brand responses that are ready to review, revise, and send.

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Real thoughts on artificial intelligence

We’ve Changed Our Minds About AI in Customer Service
Inside Help Scout
We’ve Changed Our Minds About AI in Customer Service
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Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Customer Service
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Benefits of AI in Customer Service: 4 Ways AI Can Help
Customer Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
Navigating a Support Career in an AI-Powered World
Customer Service
Navigating a Support Career in an AI-Powered World

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Become a power user in less than a day.