Growth & Culture

Tips and advice for company founders and leaders on growing a thriving business and building an exceptional company culture.

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Experimenting With AI: Are Vibes All You Need?
Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Skeptical about AI but still a little curious? Here’s what happens when you try building with it anyway — one vibe at a time.

Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
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Litmus Boosts Customer Retention Rate by 26% with Help Scout
Inside Help Scout

Litmus Boosts Customer Retention Rate by 26% with Help Scout

Learn how Litmus increased customer retention rate and efficiency by centralizing all customer communications with Help Scout.

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Customer Service

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Multilingual Customer Support: Methods and Best Practices
Customer Service
Multilingual Customer Support: Methods and Best Practices
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Zendesk: A Deep-Dive Comparison
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Inside Help Scout

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Listen First, Design Later
Inside Help Scout
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Inside Help Scout
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Inside Help Scout
Support Team Mailbag: Reducing Turnaround Time
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Editor’s Picks

How Support Teams Can Improve Customer Retention
The Supportive
How Support Teams Can Improve Customer Retention
Where to Start When Building a Customer Success Team
Customer Service
Where to Start When Building a Customer Success Team
A Founder’s Guide to Building a Customer-Focused Company
Customer Service
A Founder’s Guide to Building a Customer-Focused Company

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