Integrate ChannelReply with Help Scout

Support Amazon, eBay, Shopify, Etsy & more

Help all your ecommerce customers from Help Scout! ChannelReply lets you support Amazon, eBay, Etsy, Shopify, Walmart, Back Market and Newegg customers on one screen. Plus, it shows everything you need to know about the customer’s order right next to each conversation, so you never need to leave Help Scout.

ChannelReply also goes beyond messaging. Build autoresponders, sync order info with Custom Fields, refund eBay returns and more. It’s better customer service in less time, with less effort.

01 Amazon Help Scout 01 2023
An Amazon message in Help Scout with ChannelReply on the right.
02 eBay Help Scout 01 2023
Replies to eBay, Amazon, Walmart and Newegg shoppers appear in marketplace messaging and count toward all SLAs.
04 Etsy Help Scout 01 2023
Etsy is the only marketplace that does not accept external replies. Most responses can be delivered to the customer’s email address, though!
05 Walmart Help Scout 01 2023
A Walmart ticket with order info including Tracking ID and Shipping Carrier.


  • Pulls Amazon, eBay, Etsy, Shopify, Walmart, Back Market & Newegg messaging into Help Scout

  • Displays buyer and order data next to each conversation

  • Sends marketplace info to Custom Fields

Already using Help Scout & ChannelReply? Here’s how to integrate

Not using ChannelReply yet? Click here to get started

Need help? Please send us your questions by emailing — we’re listening!

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.