Integrate Cordless with Help Scout

Telephony and AI-driven conversation intelligence for customer support teams

Modern customer support teams connect Cordless and Help Scout to gain deeper insights into customer conversations and maintain focus on delivering exceptional support.

This integration automatically logs and syncs call history data, call transcripts, and recordings with Help Scout—including made or received calls, missed calls, and voicemails.

Incoming calls in Cordless link to corresponding customer profiles in Help Scout, allowing agents to view the customer's name and details, adding context to their phone conversations.

cordless screenshot within HS

Do more with Help Scout and Cordless

  • Sync all call logs between Help Scout and Cordless

  • See customer details from Help Scout when you receive a call in Cordless

  • See AI summaries of conversations and links to call transcripts/recordings in your Help Scout mailbox

Already using Help Scout & Cordless? Here’s how to integrate

Not using Cordless yet? Click here to get started

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.