Bring key customer data to your support team
HubSpot gives you the ability to create contacts, company, and deal records. By connecting HubSpot with Help Scout, you can easily bring contextual information on your customers, straight to Help Scout.
With a HubSpot integration, your support team is equipped with full context on each customer they are responding to, including background on the individual customer relationship — like the HubSpot owner, total revenue, and latest activities, like sign-up date and email engagement. Monitor these activities straight from where you’re already working with customers: in the Help Scout conversation pane. Plus, take customer satisfaction ratings back to HubSpot, ensuring your CRM is always up-to-date.
Straight from Help Scout, you can see key customer insights, including: