Integrate Nicereply with Help Scout

Use surveys to closely track customer satisfaction

Nicereply is a customer satisfaction survey tool. Integrating Help Scout with Nicereply makes it easier to measure team performance, providing insight into Customer Satisfaction, Customer Effort and Net Promoter Score.

With a Nicereply integration, tracking the quality of your customer service is as easy as embedding a ratings link into your Help Scout email signature. Customers can rate each reply you send, and you can review how your team is performing.

Help Scout - Nicerpeply integration
Example of a Help Scout conversation with Nicereply integration

Features:

  • Measure Customer Effort, Customer Satisfaction, and Net Promoter Score
  • Add the rating snippet of your choice to your mailbox signature
  • Customize a mobile-ready survey using your company branding

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.