Use surveys to closely track customer satisfaction
Nicereply is a customer satisfaction survey tool. Integrating Help Scout with Nicereply makes it easier to measure team performance, providing insight into Customer Satisfaction, Customer Effort and Net Promoter Score.
With a Nicereply integration, tracking the quality of your customer service is as easy as embedding a ratings link into your Help Scout email signature. Customers can rate each reply you send, and you can review how your team is performing.