Nicereply

Integrate Nicereply with Help Scout

Measure customer satisfaction in your signatures or automatically after resolving a conversation

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.

With the Nicereply integration, you can measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a conversation. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back directly to the rated conversation into Help Scout as comments and custom field values. Recognize your best agents with leaderboards and drill-down stats per team and agent.

Nicereply - Example of a Help Scout conversation with Nicereply integration

Features:

  • Measure Customer Effort, Customer Satisfaction, and Net Promoter Score

  • Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around when it starts to derail

  • Use Post-resolution email surveys to survey your customers automatically after you resolve a conversation in Help Scout. Once set, you don’t have to do a thing

  • Customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics

  • Recognize your best agents with leaderboards and drill down stats per team and agent

  • Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or Slack / MS Teams channel

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