Offer to help with proactive messages

Engage leads, onboard new customers, and provide proactive support with trigger-based messages.

Illustration: Plants
Messages Messages

What you can do with messages

Send them from any website, blog, store, or app with a Beacon installed.

Messages: Onboard
Messages: Announce
Messages: Suggest
Messages: Help
Messages: Feedback

Right place, right time

Messages are triggered based on one or more conditions you set. You can also bring your own logic and trigger messages with a single line of JavaScript.

Action Start a Chat (if available) Trigger Specific URL: /pricing/ And Page is scrolled And Time on page: 30 seconds
Illustration: Man watering plant

Coming soon to messages

More great features are on the way!



Ask for a quick rating or reaction to gather feedback.



Measure effectiveness so you can make improvements.

Mobile SDK Support

Mobile SDK Support

Trigger messages in your native mobile apps.

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Brush Brush