Offer to help with proactive messages

Engage leads, onboard new customers, and provide proactive support with trigger-based messages.

What you can do with Messages

Send them from any website, blog, store, or app with a Beacon installed.

Right place, right time

Messages are sent based on one or more conditions you set. You can also bring your own logic and send messages with a single line of JavaScript.

Action
Start a Chat (if available)
Condition
Specific URL: /pricing/
AND
Page is scrolled
AND
Time on page: 30 seconds

See what resonates with Message reports

Reports let you easily understand how well your Messages are performing and help you optimize your proactive customer communication.

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Free 15-day Trial