What is Beacon?
Why you‘ll love Beacon
Beacon can suggest relevant help content, offer contact forms, and more—all without leaving your site or app.
Create a contact form that’s connected to your inbox
Beacon makes it easy to set up contact forms and place them on any page of your website or app. When a form is completed, it goes directly to your mailbox, so that you can respond to the customer right from Help Scout.
Put help content right where customers need it
Many customers want to find answers themselves, but instead of searching your knowledge base, they reach out to your team with the same FAQs. With Beacon, you can display relevant help articles on specific pages of your site and app, making it easy for customers to find the answers before they reach out to your team.
Learn more about Beacon and Messages
4 Message Styles and How to Use Them
Live Chat Best Practices and Tips for Customer Service Teams
Microsurveys: The Quick Way to Capture Customer Feedback
Make Sure Every Customer Finds an Answer With Docs + Beacon
How to Get More Shoppers to Purchase with Messages
