AI customer service platform
Boost productivity by 36%
AI shouldn’t replace support teams — it should unlock their superpowers. With your people’s know-how and our platform’s customer support chatbots, AI agents, and AI copilots, your support team will be unstoppable.
AI that’s EZ
Tapping into the power of AI is just one click away—no code, plugins, or copy and pasting required.
More time for the meaningful
Let AI take care of repetitive tasks so you can focus on more complex, personal conversations.
Faster replies, happier customers
Draft or polish a reply in seconds, and send your 5-star response in a flash.
Supercharge your support team
We’re building tools that reduce resolution times, streamline repetitive work, and ultimately, create better customer interactions. Teams using our AI features resolve 36% more emails.
AI Drafts
Draft a reply to any email in just one click. AI uses information from past conversations and help articles to generate on-brand responses that are ready to review, revise, and send.
AI Answers
Get customers the info they need, instantly. AI answers is a 24/7 self-service assistant that taps into your knowledge base to answer customer questions.
AI Summarize
Condense long email threads into a few bullet points in a matter of seconds. Stop wasting time sifting through previous replies, and get the context you need with the click of a button.
AI Assist
Bring out the best in every reply. Expand fragmented thoughts, fix wordiness, translate into over a dozen languages, or adjust your tone of voice with AI.
Why do 12,000+ companies choose Help Scout?
World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the dark.
Ease of use
Independent research showed that our NPS is 7x higher than competitors’ scores.
Built to scale
80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.
