Make support a team sport with Help Scout's shared inbox

Every channel in one place
With email, chat, phone calls, and social under one roof, nothing slips through the cracks.

Email management features that keep your team in sync
Unlimited seats
Add everyone from your support team and even loop in teammates from other departments with zero per-user fees .

Never miss a message
Assign conversations automatically (or with a click) so the right people always see them.

Stay aligned
Use internal notes to communicate with teammates before replying.

Summarize long threads
Use AI summarize to quickly generate a tl;dr when picking up a support request with a long list of back-and-forth messages.

Treat everyone like a VIP
Customer profiles pull in details from other apps so you don’t have to hunt them down.

View past conversations and internal notes to get all the context you need.

Adjust tone, trim long-winded explanations, and translate into 30+ languages with AI Assist.

Understand how your customers are feeling with easy satisfaction ratings built into every email.





Respond in hours, not days

AI Drafts
Let AI give you a head start on a reply, or even draft responses automatically.

Workflows
Automate just about any manual process, from assigning, to tagging, and beyond.

Views
Group conversations with custom filters like “VIP,” “Waiting over 24 hours,” and more.

Saved Replies
Answer FAQs without writing from scratch.
With Help Scout, nothing slips through the cracks anymore.
Matt Renie
Product Manager


