Diversity, Equity & Inclusion

We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens. The result is better products and a culture that enables everyone to bring their authentic selves to work.

Our Principles

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Follow the data

Study after study proves diverse teams are more successful. Not only that, but teams that represent our population — and our customers — will have a greater impact. Like any business with big dreams, we measure what matters, set aggressive goals, and hold ourselves accountable. Diversity, equity, and inclusion are certainly no exception.

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Be proactive

​​While talent and potential are equally distributed, opportunity is not. We recruit people from under-represented groups to balance the hiring pool, and we strive to reduce unconscious bias in our hiring practices. Post-hire, everyone has access to employee resource groups, ongoing training/education, and a safe space to be themselves.

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Keep improving

DEI is a living, breathing thing, and just like any great product or culture, it has to be nurtured. The work is never done. We publish all the numbers to hold ourselves accountable to continuous improvement. There’s always more we can do to build a diverse and inclusive workplace.

Full team by race

Full team by race

Black / African American9%
Hispanic / Latino13%
Prefers not to disclose6%

Identified as multiracial: 7%

Full team by gender

Full team by gender

Did not disclose5%



20 - 30


31 - 40


41 - 50


51 - 60


Prefer not to disclose

Our teams by the numbers

Leadership by race
Black / African American20%
Hispanic / Latino20%
Leadership by gender

We’re committed to this journey

Diversity, Equity & Inclusion work is engrained in our values at Help Scout, and we’ve been publishing our efforts since 2017. We love sharing what’s worked, what still needs work, and what we’re experimenting with as we continue to build a company where everyone can thrive.

DEI at Help Scout: 2021 Update
Growth & CultureDEI at Help Scout: 2021 Update

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.

DEI at Help Scout: Fall 2019 Update
Growth & CultureDEI at Help Scout: Fall 2019 Update

A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago.

DEI at Help Scout: Spring 2019 Update
Growth & CultureDEI at Help Scout: Spring 2019 Update

Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face.

DEI at Help Scout: 2018 Update
Growth & CultureDEI at Help Scout: 2018 Update

A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year ago

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