World class support in one easy-to-use platform

Help Scout is the dedicated customer support platform that gives scaling companies the flexibility, power, and affordability they need to grow.

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Over 80% of Help Scout customers stick around for 4 or more years

Why? Because our platform helps solve support challenges at every stage of growth.

Get started in an hour

Get started in an hour

Help Scout’s intuitive design frees up more time to delight customers. Set up new support channels in under an hour, and make any new user a power user in a day.

Serve more customers

Serve more customers

Add all the collaboration tools, automations, and integrations you need to help your team move fast, and use out-of-the-box or custom reports to optimize.

Reduce support volume by 30%

Reduce support volume by 30%

Help customers help themselves with the Beacon help widget and your knowledge base, giving them answers faster and lowering volume for your team.

The features you need

Every feature in Help Scout is built to help you stay productive while delivering great support, meaning you get all the power without the complexity.

Intuitive email support

The shared inbox that helps your team do more with less, while giving customers a human, helpful experience.

Collaborate with ease

Private notes, collision detection, assignments, and more help your team work better together.

Automate complexity

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

Personalize conversations

Track and display customer information to provide better support faster no matter the channel.

More about Shared Inbox
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Mailbox: Avatar

Help customers in real-time

Provide 1:1, live support to your customers on your website or in your app.

Start in minutes

Install Beacon on your website or in your app and start chatting with customers right away.

Work together live

Collaborate with the same notes, assignments, and permissions you use to manage email with your team.

Chat on your terms

Chat when your team is available, and seamlessly direct customers to other options when they're not.

Know who you’re talking to

Use tags and customer profiles to provide faster, more personalized help to each customer.

More about Live Chat

Proactively support with Messages

Promote new products, invite customers to reach out, or make announcements with proactive Messages sent through Beacon.

Target your audience

Use customer properties and events to reach the right customers at the right time with your message.

Build rich messages

Make your messages pop with links, CTAs, images, and more to engage viewers and drive action.

Find what resonates

Track views and clicks on messages over time to learn what your customers care about.

Manage everything

The Messages dashboard gives you a complete view of all Messages, monthly usage, and reporting.

More about In-app Messages

Provide customers instant answers

With a self-service knowledge base, you'll have happier customers and fewer conversations — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand customer needs

Report on what your customers are searching for and which articles get the most attention.

Beautifully branded

Ensure your knowledge base matches your brand with your own with custom company branding.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

More about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important KPIs.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

More about Reporting
Reporting

Connect your tech stack

Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.

90+ integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

More about Integrations
Segment.io
BriteVerify
Salesforce
Nicereply
Hively
OnePageCRM
Mixpanel
Segment.io
BriteVerify
Salesforce
Campfire
Constant Contact
Churn Buster
WooCommerce
Freshbooks
Campaign Monitor
FullStory
Campfire
Constant Contact
Churn Buster
Bronto
PipelineDeals
Jira
KISSmetrics
Magento
SnapEngage
Infusionsoft
Bronto
PipelineDeals
Jira

All-in-one meets affordable

Meet customers where they are looking for help across channels, with all the collaboration, organization, and automation tools your team needs to create the best customer experience.

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Every channel comes standard

All core products are included with every plan

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Transparent pricing

No tricks or hidden fees

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No contracts

No getting stuck in red tape, just sign-up and go.

A complete support solution

Whether customers come in through email, live chat, or your help center, your team will be ready with advanced features for collaboration, organization, and automation.

Live Chat icon
Live
Chat
Shared Inbox icon
Shared
Inbox
Knowledge base icon
Knowledge
base
In-app Messaging icon
In-app
Messaging
Customer Data icon
Customer
Data
Collaboration Tools icon
Collaboration
Tools
Reporting icon
Reporting
Integrations icon
Integrations

Customer stories and use cases

Companies that use Help Scout create happier teams and customers. Learn how with success stories and thought leadership from our award winning blog.

How OnePageCRM Reduced Their Team’s Workload by 50%
Customer StoryHow OnePageCRM Reduced Their Team’s Workload by 50%
How Brain.fm Achieved a 95% CSAT Score With Help Scout
Customer StoryHow Brain.fm Achieved a 95% CSAT Score With Help Scout
How Beacon Helps You Deliver Great Customer Service
BeaconHow Beacon Helps You Deliver Great Customer Service
The HIPAA-Compliant Help Desk Software You Can Trust
Shared InboxThe HIPAA-Compliant Help Desk Software You Can Trust

Try Help Scout

Learn the platform in less than an hour.
Become a power user in less than a day.

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Want a tour of Help Scout? Get a demo
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