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Listen First, Design Later
Inside Help Scout

Listen First, Design Later

Design better by listening first. Learn how Help Scout product designers use support conversations to build empathy, improve products, and stay close to customers.

Noticing the Small Wins
Customer Service
Noticing the Small Wins
Building Connections at Help Scout’s Rome Retreat
Inside Help Scout
Building Connections at Help Scout’s Rome Retreat
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Customer Service

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Noticing the Small Wins
Articles
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
Articles
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
Articles
The Supportive Podcast Wraps-Up Season 1
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Growth & Culture

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Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
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Inside Help Scout

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Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
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Explore the Support Toolkit

Grow your skills and teams with our collection of free resources, guides, and courses.

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Explore the Support Toolkit

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