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growthCustomer Onboarding: Steps, Examples, and Best Practices
customer serviceGPT-3 and AI in Customer Support
customer serviceAsk Help Scout: A Customer Service Advice Column
growthCreating a Customer Experience Team: 4 Questions to Ask
growthA Founder’s Guide to Collecting and Utilizing User Feedback
growth9 Key Aspects of a Stellar Customer Success Strategy
growthWhere to Start When Building a Customer Success Team
customer serviceCustomer Service Training: 21+ Tips, Activities, and Courses
growthHow to Create a Customer Feedback Loop That Works
growthThe Role of Customer Stickiness in Building Enduring Loyalty
growthCustomer Satisfaction: What It Is and 6 Ways to Boost It
customer serviceCustomer Support Job Description: Examples and Best Practices
growth7 Proven SaaS Customer Success Best Practices
growth8 Key SaaS Customer Success Metrics & How to Measure Them
customer serviceCustomer Service Trends Not to Care About in 2021
customer serviceHow to Get Started Delivering Proactive Customer Service
growthHow a Great Customer Experience Can Grow Your Bottom Line
growthCustomer Success: What It Means, Why It Matters, and More
growthCustomer Perception and How to Manage It Effectively
productHow an Ecommerce Shop Uses Help Scout as the Nexus of Its Operations
productNovember 2020 Release Notes: Advanced Permissions, Message Reports, and More!
growthHow to Improve Customer Loyalty With Customer Effort Score
productHelp Scout Product Live
growth10 Techniques for Collecting Voice of the Customer Data
customer serviceHow to Deliver Great SaaS Support (Founder’s Edition)
growthHow to Inspire, Measure, and Improve Customer Loyalty
customer serviceHoliday Customer Service: 6 Tips for Scaling Support Spikes
growthA Founder’s Guide to Building a Customer-Focused Company
productHow to Manage Changing Team Needs with Advanced Permissions
growthHow to Identify and Optimize Customer Experience Touchpoints
customer serviceQuick Start Guide to Creating a Knowledge Base in 6 Steps
customer service10 Live Chat Examples for the Entire Customer Journey
customer service5 Ways to Automate Support Without Degrading Service
customer service5 Simple Knowledge Base SEO Tips Anyone Can Follow
growthA Complete Guide to Customer Acquisition for Startups
customer serviceSuccessfully Implementing Live Chat on a Small Support Team
customer serviceHow to Set Customer Service Goals (+ 7 Example Goals)
customer serviceHow to Write Support Emails Your Customers Will Love
growth4 Meaningful Customer Satisfaction Metrics, Compared
customer serviceAnnouncing Help Scout's 2020 Customer Service Awards
customer serviceTips for Finding Your Perfect Customer Service Career Path
productThe Non-Coder’s Guide to Using the Help Scout API
customer service10 Unforgettable Customer Service Stories
customer service47 Pro Tips on How to Talk to Customers
growthUnderstanding Consumer Behavior to Convert More Customers
growthThe List Building Strategies That Grew 251,000 Subscribers
productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!
customer service21 Key Customer Service Skills (and How to Develop Them)
customer serviceCustomer Support: Definition, Importance, and 8 Essential Tips
customer serviceWriting an Effective Apology Letter to Customers [+ 5 Examples]
productHow Help Scout Mitigates Unconscious Bias in Hiring
customer serviceCustomer Service Experience: Definition, Tips, & Examples
customer service6 Essential Tips for Successful Social Media Customer Service
productDiversity, Equity, and Inclusion at Help Scout
customer serviceBuild a Thriving Support Team and Department from Scratch

growthIntroducing Against the Grain: A New Series Highlighting Values-Driven Businesses
customer service8 Companies with Exceptional Customer Service + Helpful Tips
growth6 Proven Strategies for Building a Customer-Centric Company
customer service7 Tips for Becoming a SaaS Support Professional
customer serviceHow to Create an Inspiring Customer Service Philosophy
growthHow to Build a Winning Customer-Centric Marketing Strategy
customer serviceStep-By-Step Guide: How to Handle Customer Complaints
customer service5 Practical Ways to Automate Ecommerce Customer Service
customer service8 Cringeworthy Examples and Stories of Bad Customer Service
growthGuide to Customer Relations: Definition, Benefits, and Tips
growth17 Memorable and Inexpensive Customer Appreciation Ideas
growthHelp Scout’s Ultimate Guide to Remote Management
growthWhat Is Customer Retention + 16 Proven Retention Strategies
customer service71 Motivational and Inspirational Customer Service Quotes
customer service10 Ways to Deliver Consistently Great Customer Service
growth7 Retention Marketing Strategies for Ecommerce Merchants
customer serviceTime To Resolution: What It Is, Why It Matters, and How to Reduce It
growthHow to Advocate for Colleagues in a Remote Work Environment
customer serviceAn Overview of NPS for Customer Service Teams
customer service12 Key Customer Service Metrics + 4 Real Example Reports
customer serviceEmail Response Times: Benchmarks and Tips for Support
productBlack Lives Matter
productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!
growth8 Strategies to Skyrocket Ecommerce Customer Loyalty
customer service12 Customer Service Phrases to Use, and 8 You Should Avoid
customer serviceThe 6 Best Remote Collaboration Tools for Customer Service Teams
customer serviceCOVID-19's Impact on Customer Service Volumes
growthRemote Employees Shouldn’t Be Paid Less Based on Geography
customer serviceKPIs and Business Practices in the Time of Coronavirus
customer serviceStep-By-Step Guide: Measuring Customer Service ROI
growth10 Tips for Knocking Your Virtual Interview Out of the Park
growthHow to Write a Value Proposition (+ 6 Modern Examples)
customer service9 Knowledge Base Tips for a Better Customer Experience
growthWeathering the Economic Storm of COVID-19
growthCustomer Satisfaction Surveys: A Comprehensive Guide
growthHow to Stay Productive While Working from Home With Kids
customer service7 Best Practices for Effective Ecommerce Customer Service
customer serviceCustomer Service Software: Types, Features, Benefits, and Tips
customer service10 Knowledge Base Examples That Get It Right
productA Retreat Apart: Planning Help Scout’s First Ever Remote Retreat
growthBuilding Exceptional Teams and Culture in a Pandemic: Live Q&A
productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More
growthWorking Remotely: Tips from 100+ Remote Workers & Leaders
customer serviceCrisis Communication Tips for Customer Service Teams
customer serviceCreating Knowledge Base Videos: Tips, Tools, and Examples
customer serviceHelp Scout: A Shared Inbox Designed for Customer Service
customer service12 Step Guide to Choosing the Best Help Desk Software
customer serviceWill AI-Powered Customer Service Replace Your Job?
customer serviceLive Chat Support 101: Definition, Benefits, and Best Practices
customer service21 Key Live Chat Statistics for Customer Service Teams
customer service6 Important Live Chat Tips for Email Support Pros
customer service8 Live Chat Best Practices and Common Mistakes
customer service5 Reasons Why Every Ecommerce Store Needs Live Chat
customer serviceThe 9 Big Benefits of Live Chat for Customer Service Teams
productDiversity & Inclusion at Help Scout: 2019 Fall Update
growthThe Secret Art of Delegation
customer serviceDelivering Personalized, Human-Centered Customer Support
customer service75 Customer Service Facts, Quotes, and Statistics
customer serviceCommunicating With Customers During a System Outage
customer serviceThe 5 Big Benefits of Team Email Management Software
growthA Detailed Guide to Remote Employee Onboarding [+Checklist]
growthWriting the Perfect Customer Thank-You Note [+ Examples]
customer service10 Response Templates for Tricky Customer Service Emails
customer serviceKnowledge Base 101: Definition, Benefits, Examples, and Tips
customer serviceChoosing Your Perfect Help Desk
customer serviceThe Ultimate Database of Customer Service Quotes
customer serviceGo-To Scripts for 16 Tricky Customer Service Scenarios
customer service23 Customer Service Interview Questions (+ Interview Tips)
customer service8 Best Practices for Writing Effective Knowledge Base Articles
customer serviceWhat is a Support Ticket and Why We Don’t Use That Term
growthCustomer Feedback: Why It’s Important + 7 Ways to Collect It
customer serviceInside Help Scout: How We Implement Whole Company Support
growthColor Psychology in Marketing and Branding is All About Context
growthThe 5 Key Principles of Customer-Centric Selling
customer service7 Shared Mailbox Best Practices You Can Put Into Action
productRelease Notes: Customer Management, More Powerful Messages, and Much More!
customer service8 Must-Have Email Management Software Features

customer serviceTerrifying Tales of Spooky Support
growthCreating Customer Flow
customer serviceHow to Handle Customer Support During Company-Wide Events
growth27 Company Retreat Ideas Your Team Will Actually Enjoy
customer serviceShould I Let My Staff Complain About Customers?
customer service7 Tips for Choosing the Best Email Management System
growthHow to Plan a Fun and Productive Company Retreat
growth13 Productivity Hacks to Maximize Your Time
productHow Beacon Helps You Deliver Great Customer Service
customer serviceInside Help Scout: How We Triage Our Support Queue
customer serviceThe HIPAA-Compliant Help Desk Software You Can Trust

productKeep Customers In the Flow With Messages
growthARPA: A Framework Alternative to the RACI Model
productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

productHelp Scout’s Brand Animation Process
growth9 Principles For Starting a Successful Side Hustle
customer serviceDoes Your E-Commerce Business Need a Help Desk?

productIllustrating the Help Scout Brand
productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks
customer serviceMeasuring Support Quality: Beyond CSAT & NPS
growthHow to Support Working Parents
productIntroducing Help Scout for Good

productAnnouncing the Help Scout Brand Handbook
customer serviceRolling Out Weekend Support
productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More
growthHow to Communicate Ideas Effectively
productDiversity & Inclusion at Help Scout: Spring 2019
customer service5 Boring Customer Service Stories
productRelease Notes: Private Docs Sites, Mailbox API Updates + More
customer serviceHumanize Your Support With Data
productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon
customer serviceThe 5 Biggest Mistakes in Small Business Customer Service

growthThe Impact and Value of Taking a Sabbatical from Work
growthThe Technical Debt Myth
productRelease Notes: Channel-Based Reports Are Rolling Out!
growth8 Internal Communication Tools to Boost Collaboration
productRelease Notes: Beacon Improvements + New Integrations
productMaking (and Breaking) the Help Scout Brand
customer serviceHow to Turn Off a Support Channel Gracefully
productBehind the Scenes: The Design of Beacon
customer serviceWhy Analytical Reading Is a Must-Have Skill
productRelease Notes: Beacon Modes, Chat Commands, and Lots More
customer serviceHelp Scout's Annual Customer Support Salary Study
customer serviceThe Skills You Need for a Support-Driven Growth Role
customer service10 Essential Features of Help Desk Software
customer serviceCommunicating Support Successes to the Wider Company
productRelease Notes: Emojis, PHP Client Update + More
productRelease Notes: 2018 Archive
customer serviceIs Free Help Desk Software Right For You?
customer serviceHow To Write a Good Internal Note
customer service5 Reasons Why Investing in Software for Help Desk Increases Your ROI for Customer Support
customer serviceSupport Teams and Technical Writers: A Powerful Partnership
growthWhat Remote Companies Can Teach About Asynchronous Communication
growthSales as a Service
customer service3 Strategies for Scaling Up to 24-Hour Customer Service
customer serviceHow Email Management Software Improves Customer Support
productMaking Content More Inclusive
customer serviceCustomer Support Operations: Description, Responsibilities, & Skills
growth6 Steps to Recruiting Like a Human
growthThe Business Case for Support-Driven Growth
customer serviceThe Art of Troubleshooting for Customer Support Professionals
customer serviceWhat Is Contextual Support, and Why Is It Critical to Live Chat?
customer serviceDeliver Consistently High-Quality Service With Peer Feedback
growth6 Tips for How to Collaborate on Remote Design Teams
customer serviceHelp Your New Hires Rock: 30/60/90-Day Reviews for Support
customer serviceGetting Started with Support-Driven Growth
customer serviceWhat to Call Your Customer Service and Support Teams
productThe Magic of One-to-Many Customer Support
customer serviceThe Living Customer Service Queue
customer serviceHow to Fire a Customer (The Right Way) in 5 Steps
productDiversity and Inclusion at Help Scout: 2018 Update
customer serviceInteraction Reviews: Quality Assurance for Support Teams
growthEverything You Need to Know About Implementing a Price Increase
growthHow to Stand Out in a Crowded Market
customer serviceHow to Hire for Chat and Email Writing Skills
customer serviceThe Right Way to Consolidate Your Customer Support Tools
customer serviceWhat’s the Difference Between Customer Service and Customer Experience?
customer serviceCustomer Service vs. Customer Support: Explained
customer serviceWhat’s the Difference Between Customer Support and Customer Success?
growth9 Ways to Foster Diversity and Inclusion at Work
customer serviceHow to Deal With Cheap Customers
customer serviceAI, Curiosity, and the Future of Human Customer Service
growthLearn How to Negotiate with these 12 Tactics for Successful Negotiations
customer serviceHow to Deal with Difficult Customers
productHow We Approach Employee Compensation at Help Scout

growthHow to Build a Great Remote Company Culture
customer serviceA Customer Support Leader’s Guide to One-on-Ones
growth11 Strategies to Maintain Customer Intimacy at Scale
customer serviceHow Cards Against Humanity Maintains Personality While Scaling Support
customer serviceHow to Rebuild Customer Loyalty After a Data Security Breach
productBeacon 2.0 Preview: The User Interface
customer service4 Ways to Boost Customer Service Employee Engagement
customer serviceMigrating a Customer Query Between Support Channels
growthNeed a CRM? Consider These Tips First
customer service4 Ways to Determine What Your Customer Really Needs
productBeacon 2.0 Preview: Introducing Chat
customer service7 Ways to Improve your Online Customer Service
customer serviceReduce your support load through better product writing
customer serviceHow to Create Reports That Drive Results
customer serviceWriting Support Emails: A Style Guide
customer serviceTurn Support Hunches into Usable Data for Product Teams
customer serviceInbox Zero: The Fast, Empathetic Way to Get Your Team There
customer service9 Tips for Delivering Time-Sensitive Customer Service Fast
customer serviceWorking Successfully in a Collaborative Support Model
growthCustomer Loyalty Programs That Stick [Research]
growth9 Experiential Marketing Examples from Highly Creative Companies
productBeacon 2.0 Preview: What’s New
customer serviceHow to Determine Your Company’s Multichannel Customer Support Strategy
customer serviceHow Mailchimp Bridges the Gap Between Support and Product
customer serviceTaking Customer Service Beyond Satisfaction
customer serviceThe Future of Self-Service
productSelf-Service is the Next Frontier in Customer Support
productHelp Scout’s 12-Step Remote Hiring Process
growthThe Art of Customer Loyalty in a Subscription Business
customer serviceUsing Customer Self-Service to Deliver Better Support
customer service5 Ways Your Small Business Can Impress First-Time Customers
customer service3 Ways to Help Your Team Create a Better Self-Service Experience
customer serviceCustomer Service + Marketing = Improved Customer Experience
customer serviceCreate Reports That Drive Real Business Results
growthFlexible Working is a Win-Win for Employees and Companies Alike
customer serviceWhy Basecamp’s Support Team Tags With Intent
customer serviceCustomer Service Reporting with Real Impact
customer serviceHow to Snag (and Succeed at) a Remote Customer Service Job
growth6 Tips to Keeping Your Remote Team Connected
customer serviceWhy Support Teams Must Stake a Claim to Revenue
growth7 Quick Tips to Boost Holiday Ecommerce Sales
growthHow (and Why) to Respond to Positive Online Reviews
growthHow to Write Conclusions That Don’t Suck
growth6 Steps to Creating a Customer-Centric Culture
customer serviceHow to Use Customer Service to Stand Out from the Competition
customer serviceHow to Quickly Scale Your Customer Service