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The Evolution of Performance Management at Help Scout
Behind the Scenes
The Evolution of Performance Management at Help Scout
What is Knowledge Management? A Beginner’s Guide
Leading Service
What is Knowledge Management? A Beginner’s Guide
Exploring AI for Healthcare: A Transformative Tool for Patient Care
Software & Systems
Exploring AI for Healthcare: A Transformative Tool for Patient Care
The Top 10 Benefits of Chatbots in Customer Service
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
First Impressions Last
The Supportive
First Impressions Last
The AI-Enhanced Support Team of the Future
Scaling Service
The AI-Enhanced Support Team of the Future
Help Desk Automation: A Recipe for Better Support
Scaling Service
Help Desk Automation: A Recipe for Better Support
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
The Name of the Rose
The Supportive
The Name of the Rose
Quarterly Release Notes: AI, Shopify, Instagram, and More
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
Using AI for Email Writing: The 9 Best Tools
Software & Systems
Using AI for Email Writing: The 9 Best Tools
Leveraging AI in Ecommerce: Benefits, Tools, and Tips
Ecommerce
Leveraging AI in Ecommerce: Benefits, Tools, and Tips
When Support Teams are Blamed for Product Problems
The Supportive
When Support Teams are Blamed for Product Problems
Live Event
New in the Queue: Shopify, Social, and AI
Product Updates
New in the Queue: Shopify, Social, and AI
101 Best Live Chat Response Examples for Customer Service
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Revenue Growth
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
13 Response Templates for Tricky Customer Service Emails
Tips & Templates
13 Response Templates for Tricky Customer Service Emails
How To Share an Instagram Account: The 3 Best Ways
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
AI and Customer Experience: The Basics + 5 Tools to Try in 2024
Customer Engagement
AI and Customer Experience: The Basics + 5 Tools to Try in 2024
Making the Most of Remote Meetings
Working Remotely
Making the Most of Remote Meetings
Evolving Brand Design at Help Scout
Behind the Scenes
Evolving Brand Design at Help Scout
Omnichannel Retail: Strategies, Examples, and Trends Explained
Revenue Growth
Omnichannel Retail: Strategies, Examples, and Trends Explained
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
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Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
AI and the Gravity of Mediocrity
Scaling Service
AI and the Gravity of Mediocrity
Navigating a Support Career in an AI-Powered World
Support Careers
Navigating a Support Career in an AI-Powered World
Help Scout Has Acquired SupportAgent.ai
Product Updates
Help Scout Has Acquired SupportAgent.ai
How to Use AI for Live Chat + 5 Tools To Consider
Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
The 21 Best Instagram Tools for Business Growth (2024)
Software & Systems
The 21 Best Instagram Tools for Business Growth (2024)
How to Improve Ecommerce Customer Retention (5 Easy Ways)
Ecommerce
How to Improve Ecommerce Customer Retention (5 Easy Ways)
A Very Help Scout Thanksgiving
The Supportive
A Very Help Scout Thanksgiving
Help Scout Has a New Look
Behind the Scenes
Help Scout Has a New Look
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Software & Systems
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Bring Instagram Conversations Into Help Scout
Product Updates
Bring Instagram Conversations Into Help Scout
CRM Marketing: Beginner’s Guide + the 4 Best Tools
Software & Systems
CRM Marketing: Beginner’s Guide + the 4 Best Tools
4 Diverse AI Chatbot Examples for Great Customer Service