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customer service13 Tips and Best Practices for Real Estate Customer Service

Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.

growthBuilding a Customer-Oriented Company: Strategies & Examples

Read about five examples of great customer-oriented companies, and learn what practices you can put in place to get better yourself.

customer service11 Tips on Delivering Great Customer Service in Education

We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.

customer service11 Types of Bad Customer Service (and How To Avoid Them)

Read stories of spectacularly bad customer service, plus get some tips for how to keep situations like these from happening at your company.

growthAnnouncing In the Works: A New Publication for Mission-Driven Founders

Help Scout is excited to announce In the Works: a new publication for mission-driven founders who want to stay true to their values as they grow.

customer serviceGoogle Collaborative Inbox: Pros, Cons, and 5 Alternatives

Learn about the advantages and disadvantages of using Google Collaborative Inbox for customer support, plus discover 5 great alternatives.

customer serviceA Customer Service Advice Column for Actual Humans

Get answers to your most challenging career or leadership questions in Help Scout's new customer service advice column by Mat Patterson.

customer serviceThe 9 Best Front Alternatives for Customer Support Teams

Learn about the advantages and disadvantages of Front's shared inbox, and discover 9 great Front alternatives to consider for your support needs.

customer serviceDelivering Great Customer Service in the Healthcare Industry

Delivering top-notch customer service is difficult in any industry, but some – like healthcare – have even more challenges than others.

productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

How to Build a Globally Remote Team That Really Works
productHow to Build a Globally Remote Team That Really Works

There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.

customer serviceThe 9 Best SaaS Help Desks + How to Pick the Right Tool

Learn why your company needs a help desk, find out what features to look for when shopping, and discover the 9 best SaaS help desks.

customer service111 Customer Service Statistics and Facts You Shouldn't Ignore

Check out these 111 customer service statistics and facts about new trends, and reconsider how you approach your customer experience.

growth10 Inspirational Customer Experience Examples

Customer experience examples often err on the side of the emotional and intense, but CX also needs to be baked into your strategies.

growthCustomer Experience vs. Customer Success: Explained

Learn the key differences between customer success and customer experience, and discover why both roles are important for delighting customers.

customer serviceHelp Scout: A Team Inbox Built for Customer Support

As any support pro knows, customer service is a team sport. There’s no better way to collaborate than through a team inbox.

customer serviceWhy You Don’t Need an AI Support Chatbot

While the promise of using a support chatbot is compelling, there are better ways to improve team efficiency while still delivering great support.

customer serviceWhat to Expect When Shopping for Support Software

Learn what to expect when shopping for support software, plus tips on how to set your expectations and make the process as simple as possible.

customer serviceWhy Help Desk Software Is a Must-Have for Small Businesses

Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity.

growthCustomer Success vs. Account Management: Why Both Matter

Companies often pit customer success against account management, but the two functions can work together to create the best customer experience possible.

customer serviceShared Inbox 101 + The 7 Best Shared Inbox Tools

Learn the difference between distribution lists, shared mailboxes, and shared inboxes, and find the best shared inbox tool for your team.

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growthHow We Approach Employee Compensation at Help Scout

Employee compensation is complicated, and it can get messy when you don’t have a good plan. Here's how to create (or improve) your compensation strategy.

growth5 Examples of Customer Success Marketing for SaaS Teams

Understand what customer success marketing is and how it can benefit your business, plus get inspired by examples from 5 top SaaS companies.

customer serviceThe 11 Best Live Chat Tools for Customer Support

If you're considering adding chat to the channels where you offer support, start your search by reviewing this list of the 11 best live chat tools.

productCustomer Story: Brain.fm

Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into and consistency of customer success as possible.

growth4 Simple Tips for Crafting an Ideal B2B Customer Experience

Every “B” in B2B is simply a collection of humans. Build a great experience for your customers with these 4 simple B2B customer experience tips.

growthHow Support Teams Can Improve Customer Retention

Discover strategies support teams can use to combine high-quality, empathetic customer service with a deliberate focus on business growth.

customer serviceHow to Build a Strong Customer Service Culture

Discover strategies that executives, support leaders, and support agents can use to build and maintain a strong company customer service culture.

productCustomer Story: LanguaTalk

Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to their questions.

growth10 Simple Ways to Wow Your Customers Every Day

Learning how to wow your customers can have a huge impact. Here are 10 ways your company can knock people’s socks off every day.

customer serviceThe 9 Best Customer Service Software for Small Businesses

If it's time for your team to adopt customer service software, this guide will tell you everything you need to know to make the right choice.

growthWhat Is Customer Happiness + 11 Ways to Inspire It

Customer happiness contributes to your bottom line and other key business metrics, plus it feels good. This blog post explains how to do it well.

growth6 User Adoption Strategies for Growing SaaS Businesses

Six user adoption strategies that SaaS companies can use to convert trial users into paying customers and improve long-term customer retention.

productGood to Grow: Help Scout Celebrates its 10th Year

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!

productCustomer Story: Upstream Tech

Before adopting Help Scout, Upstream Tech's support was difficult to manage and evaluate. Help Scout has helped them deliver high-touch, exceptional support.

customer serviceThe Taming of the Queue: 14 Support Queue Management Tips

Understanding and managing the power of the support queue is critical to a sustainable customer service organization. Consider these 14 tips.

growth6 Customer Experience Books Every Founder Should Read

This list of must-read customer experience books contains some classics, plus a few you might not see in the traditional best CX books lists.

customer serviceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.

growth5 Effective Customer Loyalty Programs for Small Businesses

All you need to know about the benefits of customer loyalty programs for your small business, plus examples of 5 types of loyalty programs to consider.

growthCX Fitness: Conducting a Customer Experience Analysis

Consider these four questions and one call to action to conduct a customer experience analysis and get your company's CX into shape.

productQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

growthCreating a Customer Success Journey Map in 6 Steps

A 6-step guide to creating a customer success journey map, plus how to use it to help customers achieve long-term success with your product.

growth6 Customer Centricity Examples To Use In Your Business

Keeping customers your #1 focus isn’t always easy. These 6 companies offer real-life customer centricity examples that will show you the way.

productBehind The Scenes: How a Help Scout Article Is Made

Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.

productCustomer Story: GrowSurf

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.

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productCustomer Story: Zapier

“The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem.”

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productCustomer Story: GrabCad

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

growthA Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction score (CSAT) is an excellent baseline metric for customer experience. Learn why it’s important and how to use it effectively.

productCustomer Story: Springboard

Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience.

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productCustomer Story: Influitive

“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.”

growthHow To Use NPS to Measure Your Customer Experience

Learn more about Net Promoter Score and discover 7 best practices you can employ to use NPS as a tool for measuring your customer experience.

productCustomer Story: Mixmax

Since becoming a Help Scout customer, Mixmax has scaled its support solution without compromising a human and personalized customer experience.

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productCustomer Story: Panorama Education

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.

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productCustomer Story: Tattly

Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be.

growth7 Foundational Customer Experience Best Practices

A better customer experience leads to more loyal customers and more referrals. Here are the seven CX best practices you need to get there.

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productCustomer Story: Threadless

Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human and personalized customer experience