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Help Scout Works Best When
Product Tutorials
Help Scout Works Best When
Delivering More Customer Delight, Not More AI Hype
Product Updates
Delivering More Customer Delight, Not More AI Hype
59:24
Conversation Corner: Real Support Talk
Leading Service
Conversation Corner: Real Support Talk
7 Ways Companies Use AI for Customer Service
Scaling Service
7 Ways Companies Use AI for Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Software & Systems
AI Ticketing Systems: What They Are and 8 Options to Consider
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Revenue Growth
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Customer Driven: The Meaning Behind Customer-Centric Strategies
Customer Engagement
Customer Driven: The Meaning Behind Customer-Centric Strategies
Between Two Borgs
The Supportive
Between Two Borgs
The Need for Speed: A Quick Way to Improve React Testing Times
Engineering
The Need for Speed: A Quick Way to Improve React Testing Times
Help Scout Using Help Scout: Tags and Custom Fields
Product Tutorials
Help Scout Using Help Scout: Tags and Custom Fields
Encouraging Empathy in Customer Service Teams
Leading Service
Encouraging Empathy in Customer Service Teams
Making Things Right: Examples of Customer Service Recovery
Leading Service
Making Things Right: Examples of Customer Service Recovery
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Customer Service Analytics: Understanding the Story Behind the Data
Leading Service
Customer Service Analytics: Understanding the Story Behind the Data
22 Impactful Customer Service Survey Questions to Ask in 2024
Customer Engagement
22 Impactful Customer Service Survey Questions to Ask in 2024
Why Customer Satisfaction is Important for Your Business
Customer Engagement
Why Customer Satisfaction is Important for Your Business
Building Skills for the Sport of Support
Leading Service
Building Skills for the Sport of Support
Accessibility First is the New Mobile First
Engineering
Accessibility First is the New Mobile First
9 Customer Experience KPIs to Track for Better Business Outcomes
Customer Engagement
9 Customer Experience KPIs to Track for Better Business Outcomes
15 Service Desk Software Options Every IT Team Should Consider
Software & Systems
15 Service Desk Software Options Every IT Team Should Consider
Customer Success Manager: A Career Road Map
Scaling Service
Customer Success Manager: A Career Road Map
Catch Me if You Can
The Supportive
Catch Me if You Can
11 Cold Email Templates to Boost Your Response Rates
Revenue Growth
11 Cold Email Templates to Boost Your Response Rates
Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
8 Ways for Support Teams to Use the Time That AI Saves
Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
A New Paradigm: Rethinking 'The Customer Is Always Right'
Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
Customer Engagement
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
Help Desk Automation: A Recipe for Better Support
Scaling Service
Help Desk Automation: A Recipe for Better Support
From Inbox to Impact: 10 Sales Email Templates That Resonate
Revenue Growth
From Inbox to Impact: 10 Sales Email Templates That Resonate
What is Knowledge Management? A Beginner’s Guide
Leading Service
What is Knowledge Management? A Beginner’s Guide
The Evolution of Performance Management at Help Scout
Behind the Scenes
The Evolution of Performance Management at Help Scout
Exploring AI for Healthcare: A Transformative Tool for Patient Care
Software & Systems
Exploring AI for Healthcare: A Transformative Tool for Patient Care
The Top 10 Benefits of Chatbots in Customer Service
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
First Impressions Last
The Supportive
First Impressions Last
The AI-Enhanced Support Team of the Future
Scaling Service
The AI-Enhanced Support Team of the Future