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Customer ServiceGorgias Pricing Explained: Features, Plans, and Alternatives
Need to know how Gorgias pricing really works? Read our breakdown of Gorgias pricing, features, and the best help desk alternatives for Shopify users.
Customer ServiceThe 7 Best CRM Platforms Compared (2023)
There are quite a few CRMs available on the market today and some excel more in certain areas than others. We've put together a list to cover a variety of use cases, company stages, and team sizes.
Inside Help ScoutIntroducing AI Assist for Better, Faster Responses
AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.
Inside Help ScoutFinding Joy in the Feedback Loop — Through Improv and in the Queue
Supporting folks as they engage in all the things that fill them up outside of work is a priority at Help Scout.
Customer ServiceFirst Impressions Are Fast Impressions
Here's why creating more positive first impressions will improve the experience for your customers and the quality of work life for your service staff.
Customer ServiceThe 7 Best Issue Tracking Software for Customer Support Teams
If you’re looking to learn more about the best issue tracking tools available today, this article will highlight the many different types of issue trackers and some of the best tools for each use case.
Growth & Culture53 Key Ecommerce Statistics: Trends, Insights, and Predictions
In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy.
Inside Help Scout5 Ways Customer Success Teams Can Use Messages to Boost Engagement
Watch the recording to learn how Messages empowers Customer Success Managers to achieve their goals.
Growth & CultureHow to Improve Ecommerce Customer Experience (11 Ways)
We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals.
Customer ServiceThe 10 Best Shopify Customer Service Apps (Compared)
Do you need a Shopify customer service app to help you manage customer support requests? Find out which Shopify apps are the best in this guide.
Customer ServiceHow To Be Heard By Your Product Team
Your customers know what they want from your product, and you know what your customers want from your product, but you can't get the product team to make those changes. Here's what to do.
Customer ServiceBuilding Stronger Customer Relationships
Maintaining relationships of all kinds takes hard work. If we want to hold onto our customers for the long term, then we need to understand and strengthen our relationships with them. Here are some practical ways to make that happen.
Customer ServiceKnowledge Management System Essentials + Tools To Consider
From large-scale corporations to burgeoning startups, businesses are adopting knowledge management systems to streamline operations and leverage the information they hold. In this article, we’ll explore a few of the best tools available in the market.
Inside Help ScoutHow Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Learn how Mabel's Labels' transformed their customer experience and increased team productivity with Help Scout.
Customer ServiceAI Customer Support Software: 11 Best Tools for 2023
If you want to improve your customer support operations or are considering implementing AI-based solutions, this list of 11 promising AI tools for customer service will enable you to make an informed decision.
Inside Help ScoutMeet Help Scout's New Conversation Editor
When it comes to crafting the best responses possible, Help Scout’s brand new conversation editor has you covered.
Customer ServiceThe 10 Best Customer Experience Software Options on the Market (2023)
Many aspects of business success depend on customer experience — customer retention, loyalty, and overall growth. In this post, we’ll look at 10 of the best customer experience tools on the market today.
Customer ServiceGoing off Script
In call centers and big businesses all around the world, customer service staff are given strict scripts to follow. There is some validity to this approach, but there is a better way to achieve the same goals.
Growth & CultureCustomer Acquisition Cost Explained: Strategies for Sustainable Growth
In this comprehensive guide, we explore what customer acquisition cost (CAC) is, why it’s important, how to calculate it, and strategies to improve it.
Growth & Culture21 Ecommerce Best Practices to Boost Your Sales
Implementing effective ecommerce best practices is crucial for driving sales and staying ahead of the competition.
Customer ServiceThe 15 Best WordPress Help Desk Plugins for Customer Support
With so many options, it can be hard to find the right plugin to build the WordPress help desk your customers deserve. To help, we've created a list of the 15 best plugins for providing personalized and timely customer support on any WordPress site.
Growth & Culture4 Steps Toward Building a Culture That's Aligned with Company Values
Key lessons we've learned at Help Scout about building a values-aligned culture.
Customer Service17 Great Customer Service Examples to Inspire You
Customer service is one of the touchpoints that can make or break your business. In this article, we’ve compiled examples of brands whose customer service transcended the ordinary and we’ll look at what you can learn from them to elevate your own level of support.
Customer Service5 Ways to Develop an Effective Customer Service Management Strategy
Customer service management starts with how your support team interacts with customers, but it’s also a lot more than that. Here are five ways to help develop an effective customer service management strategy for your business.
Customer ServiceThe 18 Best Contact Us Page Examples + Best Practices
A well-designed contact page helps visitors get in touch with you and reflects your brand's commitment to customer service. Here we explore the best contact us page examples along with best practices for creating an engaging and effective contact page for your website.
Customer ServiceThe 8 Best Knowledge Management Tools Compared (2023)
Looking for the best knowledge management tool to gather and distribute information for yourself or your team? Here are the top information management systems.
Growth & CultureCustomer Lifetime Value for Ecommerce: The Ultimate Guide
Customer lifetime value (LTV) is one of the essential elements in the world of ecommerce. It measures the total expected revenue from a single customer over the course of their relationship with your brand.
Customer ServiceBuilding a Customer-Oriented Ecommerce Business Through Better Human Interaction
Focus on interactions, rather than transactions, to create an online shopping experience that keeps customers at the center.
Growth & Culture48 Ecommerce Interview Questions for Hiring the Right Team
Ask these ecommerce interview questions to find people with technical expertise, marketing acumen, customer-centricity, and a deep understanding of online consumer behavior.
Growth & Culture50+ Ecommerce Survey Questions To Ask in 2023
If you want to start conducting ecommerce surveys, here's a curated list of 50+ questions, divided into different sections. These will help you identify customer pain points, identify new growth opportunities, and more.
Inside Help ScoutQuarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Introducing the newest updates to the Help Scout platform! AI to quickly summarize conversation threads, Tags organizational enhancements, and more!
Growth & Culture29 Ecommerce Tools to Scale Your Business in 2023
We've curated a list of the top ecommerce tools you need to know about in 2023. These tools have been hand-picked to help you streamline your operations, improve your marketing efforts, enhance customer service, and ultimately, drive more revenue for your business.
Inside Help ScoutHelp Scout’s AI Is at Your Service
AI won’t replace customer support teams, it'll make their jobs easier. Learn more about AI in Help Scout and how our new AI-powered features will enable customer support teams to take their service to the next level.
Inside Help ScoutWe’ve Changed Our Minds About AI in Customer Service
Learn how and why AI is coming to Help Scout! Recent progress in AI, particularly the arrival of large language models and ChatGPT, have had us rethinking our approach to the value and application of AI in customer service.
Customer ServiceHelp Scout + AI = Better Customer Support
Watch the webinar to learn how and why Help Scout’s new AI features will help you deliver better service to your customers.
Growth & Culture30 Key Ecommerce KPIs & Performance Metrics to Track
By tracking key ecommerce metrics and KPIs, you’ll cultivate a thriving business, enhance customer experiences, and propel growth.
Customer ServiceWill AI-Powered Customer Service Replace Your Job?
AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means.
Growth & CultureHow to Automate Your Ecommerce Business the Right Way
By automating various aspects of your online store, you can save time, reduce errors, and scale your business more effectively.
Customer ServiceBuilding a Customer-Centric Ecommerce Business: The Complete Guide
All the resources you need to build an ecommerce business that attracts and retains loyal customers through best-in-class service.
Customer ServiceThe 8 Best Customer Service Mobile Apps (Features + Pricing)
Looking for the best customer service mobile apps so your team can answer customer questions on any device? Here are the top mobile apps for customer service.
Inside Help ScoutHow Castiron Helps Thousands of Customers With a Two-Person Support Team
Learn about Castiron's success using Help Scout.
Customer ServiceAttract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Watch the webinar recording to learn how exceptional customer service can drive repeat ecommerce customers.
Customer ServiceComparing SaaS and Ecommerce Support
Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support.
Customer ServiceThe 5 Best HIPAA-Compliant Live Chat Messaging Apps
Do you want to provide live chat support on your website for current or prospective patients? Stay HIPAA-compliant with these live chat apps.
Customer ServicePaid SaaS Support: How To Offer It and Why It Matters
Transitioning to a paid, profit-making support model can be tricky, but with a little thought and some simple calculations, you can directly prove your value to the business and enjoy increased influence and impact. Here’s how to do it.
Inside Help ScoutHow BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Learn about BombTech Golf's success with Help Scout.
Inside Help ScoutQuarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Introducing the newest updates to the Help Scout platform! Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more.
Customer ServiceFacebook Messenger for Customer Service: The Basics
Thinking about using Facebook Messenger for customer service? Learn the basics and check out 10 tools to help you get the most out of the channel.
Inside Help ScoutCharting the Course of an Unexpected Career
There’s no one path to a role at Help Scout, and the result is a stronger team.
Customer ServiceUnlocking the Power of Customer Feedback with Microsurveys
Join us on April 12th to learn how to capture feedback from your customers using Help Scout's variety of microsurveys, including NPS, multiple choice, text forms, and more.
Customer Service8 Customer Success Software Tools to Encourage Growth
Need a better way to monitor customer health? Here are 8 customer success software platforms to help you reduce churn and encourage growth.