Leading Service
All Posts
![Why Great Customer Service Isn’t Just Important, It's a Necessity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3x0GFTdTkUKcDVVEn1mQtu%2F5671048d36ad75b2d97b13d31fafc883%2FWhy_is_Customer_Service_Important__X_Reasons_to_Invest_in_Support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=733e4a5d33750046bfb63baf937de759)
![Do You Actually Need a Local Environment?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4trZUfEvPZ7ftOwDgaRFNu%2Fa6a30985caa4276e9b366c4bc49fe67a%2FDo_you_actually_need_a_local_environment.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=bc99fdae87a54a662027d3825aa92038)
Engineering
Do You Actually Need a Local Environment?
![New in the Queue: AI Drafts, Snooze, and Send Later](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ZugWK6EliK8Pj6lEEGN1g%2Fdc80aba1fc51f5690754227e9e29576d%2FNITQ-Inbox-Thumb.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=4883b16f374d447d1ffc8314a067e34d)
Product Updates
New in the Queue: AI Drafts, Snooze, and Send Later
![How To Create an Outstanding Ecommerce Knowledge Base](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4jlErtgXeu33YcqGbfZtsh%2Fd157ec203a7be1d1225cee9af89602ff%2FEcommerce_Knowledge_Bases.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=7c2fd62b48ba233bd404d5a83fb4e160)
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
![Customer Engagement Platforms: An Overview](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7wuzWFLBoBVwAm4SUsVWSD%2F44d9662e2ea2e6b25d6202cdf5e0d075%2FCustomer_Engagement_Platform.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=4d9a0e0441dd80add5f1a25833c48a7a)
Customer Engagement
Customer Engagement Platforms: An Overview
![Support Team Mailbag: Managing the Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4ptgrrNqdhxll8lI6M2SAI%2F6d63f48362f3f25a0e8067b6581438ed%2FSupport_Team_Mailbag_-_Magenta.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=504810aa7813e1d7dbb0b071c4456fd6)
Product Tutorials
Support Team Mailbag: Managing the Queue
![Improve Experience with Customer Service Automation](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4xgzdCWVyDYlm8EFtPWRNX%2F4815cd57bd3c422058c389cf14b40571%2FCustomer_Service_Automation.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=505d865f57264654be3b048b75591ca0)
Scaling Service
Improve Experience with Customer Service Automation
![HSL: An Intuitive Way to Represent Color in CSS](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HX9oWC5gaZYnD1UFqBNAu%2F7d9d98f0682e5b66a7b693af17599a45%2FHSL__an_intuitive_way_to_represent_color_in_CSS.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e001ee03e850182238c495c3bffda23c)
Engineering
HSL: An Intuitive Way to Represent Color in CSS
![How To Use Generative AI in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3XZTq0TnRIOkjx816MitfQ%2Fb3dd4193525f05c9cbd5a7179260c44c%2FHow_To_Use_Generative_AI_in_Customer_Support-c.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=fb55adb1b4031eee76385ef2a8488ee6)
Software & Systems
How To Use Generative AI in Customer Support
![Chatbots vs. Conversational AI: Understanding the Difference](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2P6MRk8t8h8RPZnoh30IWE%2F489f4e8ea20079b47e877fd5f931a6cf%2FChatbot_vs_Conversational_AI.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5c39b9ebb92738766c2dc32557c43a0d)
Software & Systems
Chatbots vs. Conversational AI: Understanding the Difference
![Help Scout Works Best When](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F76xsa7vpqneXKlQmd7kinB%2F0e43662230f54342dcc68d65c2900860%2FHelp_Scout_Works_Best_When.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=bd403ba5cddfc187e75edafd8dae927d)
Product Tutorials
Help Scout Works Best When
![Delivering More Customer Delight, Not More AI Hype](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2r9KpsoGVpryiNY4jNcR0S%2F61cfddec27d5f52896af746b41126e0e%2FAI_Thought_Leadership_-_Blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90f9617845068ced342428fb2c27bae4)
Product Updates
Delivering More Customer Delight, Not More AI Hype
![Conversation Corner: Real Support Talk](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3yUqKxpfAgsm5WiMGMuXt0%2Fb984c42dc3fddf587cdf678963a62e98%2FConversation_Corner_Webinar_-_Blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f9e0779cc9f2b70c37bc52f1d07c1508)
Leading Service
Conversation Corner: Real Support Talk
![The 11 Best Help Desk Ticketing Systems for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2dK3ujFrbcR1nif8eYzJTl%2F6be4ce97385a131e0968a87fe054d84c%2Fhelp-desk-ticketing-system.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=38b10a9aa468ac5dcd5dca290273505f)
Software & Systems
The 11 Best Help Desk Ticketing Systems for 2024
![7 Ways Companies Use AI for Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2Yd0x0ZP66rIdVE2fh3qis%2Fff4c5363695756491b06bf67911838fb%2FCompanies_that_use_AI_for_Customer_Service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=d3c4a2712f29a3b71672229407148728)
Scaling Service
7 Ways Companies Use AI for Customer Service
![AI Ticketing Systems: What They Are and 8 Options to Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4jZw9w5TLAgcBjMsGlu89n%2F23f1fa1d7caed17e343be69a083c4193%2FBest_AI_Ticketing_Systems_for_2024.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3619d473ac6ce9ed65e00e10e492891d)
Software & Systems
AI Ticketing Systems: What They Are and 8 Options to Consider
![A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1F1iv6LycTKHbeyXufsqrn%2Fe428e7b3d3a93f91c11ef7c225c60369%2FAI_as_a_Service_-_Ariel_Davis.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5abbabf8e0e1feec494daf7de440ce37)
Revenue Growth
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
![Customer Driven: The Meaning Behind Customer-Centric Strategies](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5TTxmUP3lnKQ0OJERl9sBS%2Fefa5a48b4b787d12eb8274da3147a5e1%2FCustomer_Driven__The_Meaning_Behind_Customer-Centric_Strategies.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=963b57dd07fd3e87ff3190682fb9224a)
Customer Engagement
Customer Driven: The Meaning Behind Customer-Centric Strategies
![Between Two Borgs](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2EPWweV1XHavBe6jLrMawP%2F3cd4f8a2ff6246c3740fe895cd7b3823%2Fthe-supportive-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3efa5a61225dce4cd070a033fb680cfd)
The Supportive
Between Two Borgs
![The Need for Speed: A Quick Way to Improve React Testing Times](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6YFkOshAH6mDKo2rItTmqG%2Fceeca15eaa9bbf504c81c34bb237b82c%2FImproving-React-tests.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8a930a1cba0376a4dfea2e90b444a829)
Engineering
The Need for Speed: A Quick Way to Improve React Testing Times
![Help Scout Using Help Scout: Tags and Custom Fields](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5whdVqiHIDy9qQJa9tik2a%2F1029fbff9d85da6f9c8e68c8fb36d237%2FHS_Using_HS_-_Tags_and_Custom_Fields__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c7b4af37745bbdcfcb4a38a63da395d0)
Product Tutorials
Help Scout Using Help Scout: Tags and Custom Fields
![Encouraging Empathy in Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F61ijHT0XrGI5jhn7FSo8Xp%2F1667c227e3d10cecab6d35a11bdb7de8%2FCreating_a_Culture_of_Empathy_in_Customer_Service_Teams.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0a4bf43e7411ed38f32f9b6b827f698d)
Leading Service
Encouraging Empathy in Customer Service Teams
![Making Things Right: Examples of Customer Service Recovery](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F38xidx3Eu7G9sx3Gp9djOu%2F8d22106ccae19f3bb0881fda53774d8b%2FMaking_Things_Right__X_Customer_Service_Recovery_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4abe2c3a2b3c6d418c3f70c6c3c13a77)
Leading Service
Making Things Right: Examples of Customer Service Recovery
![Beyond the Biscoff: Thoughts on Building Customer Loyalty](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7cB22yGBAHWoFwrJF6abVn%2Fdf44ee8b0a1ccd82c983a36f3c1118de%2F24Q2_HS-blog_customer-loyalty-illo.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=fa89c8182d61a1c6e7c069da9e59b806)
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
![Customer Service Analytics: Understanding the Story Behind the Data](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F26Paulvqa85wmniy4YaqAC%2Fb77c6844abb01e97f6c393af763dbd10%2FCustomer_Service_Analytics__Understanding_and_Benefitting_from_Data.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c9944a3c605ad54a3c4dc52801f0582a)
Leading Service
Customer Service Analytics: Understanding the Story Behind the Data
![22 Impactful Customer Service Survey Questions to Ask in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6UuJJzQkHk3zvBsJYk1Ebh%2F6422ec42fdee5646287029b9cc2934bf%2FCS_Survey_Qs.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b548ace79dc8adee292c6cf1808ae0ef)
Customer Engagement
22 Impactful Customer Service Survey Questions to Ask in 2024
![Why Customer Satisfaction is Important for Your Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F55NiM319x3Z6ZIzMroAPVu%2Fb3ac7931d0483bfbc8de74866849373d%2FWhy_is_customer_satisfaction_important.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=9f261743455342ad930f1c91f660c562)
Customer Engagement
Why Customer Satisfaction is Important for Your Business
![Building Skills for the Sport of Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4iO5JrTbBKa35FUvhyMrx9%2F5593b24c422e225dbe728a8d175caca0%2FSoft_Skills_in_Support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=7f920c8c7643a7ddb94a88931e401cef)
Leading Service
Building Skills for the Sport of Support
![Accessibility First is the New Mobile First](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3F8xNBAyNySiPwE4yoMK25%2F5f8de8ac18c563e920b902fa24caa5e7%2FAccessibility_first_is_the_new_mobile_first.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=be38df9380c5f7b2b5294ac8df3466b8)
Engineering
Accessibility First is the New Mobile First
![9 Customer Experience KPIs to Track for Better Business Outcomes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fzfgl6JTFHFXZmHV3PHVYC%2Fb377d10495bc4621267803d92cc1e0c7%2FCustomer_Experience_KPIs_to_Track_for_Business_Success.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=71c79001e1da8b45d4c42bf21b00b307)
Customer Engagement
9 Customer Experience KPIs to Track for Better Business Outcomes
![15 Service Desk Software Options Every IT Team Should Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7syLF2GyWedoRSuT9ZWrFV%2F37311d8fc32f8f279c20eb2747004567%2FThe_Best_Service_Desk_Software_for_2024.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a47f545275d8c5703c1e7147559965e7)
Software & Systems
15 Service Desk Software Options Every IT Team Should Consider
![Customer Success Manager: A Career Road Map](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3O6wJMAy0h7w03NK9w8pMI%2Ff952b234885b9f4dfd9a7b915c5b0e25%2FUnderstanding_the_Role_of_a_Customer_Success_Manager.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8415171ac2a67078670a5f39b34bc3ed)
Scaling Service
Customer Success Manager: A Career Road Map
![Catch Me if You Can](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1qCs5dIF2NlkNbozyPT3qJ%2Fe60468ee142d659bb395daaf992be6da%2FBfe43GMF.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=ac66c5192e6638b128c379520b2c08ed)
The Supportive
Catch Me if You Can
![11 Cold Email Templates to Boost Your Response Rates](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F46z4k3byZB3NpKNLD1X9TC%2F70b4d61188b2ef761b18188c6f207e43%2FCold_Email_Templates_to_Boost_Your_Response_Rate__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b6ba539b7b16aedb4446bbd510a624b5)
Revenue Growth
11 Cold Email Templates to Boost Your Response Rates
![Help Scout Using Help Scout: Saved Replies](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2blDzJYjhFw5TSgtkzy4Ou%2F64d993ec140a93044606696d90346ca9%2FHSUHS_Saved_Replies.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f69a55f8b38339942da4411c292e4401)
Product Tutorials
Help Scout Using Help Scout: Saved Replies
![Help Scout’s Shopify Integration: More Functionality At Your Fingertips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1RVJ2iVvloJA4HREaUT3PZ%2F0b52fa36f0d2ceb0820f18507a9f08e1%2Fshopify-deep-dive--post-art-sfw.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=ea504bfef6b3ecf880eb666a178848db)
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
![8 Ways for Support Teams to Use the Time That AI Saves](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4DdYYXgiVsO8Gxy7WSqV7N%2F22e83f55fded2f6fce0fd4838001154e%2FSaving_and_Using_Time_with_AI.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0d8546db2866e2eac523c8dc38681388)
Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
![A New Paradigm: Rethinking 'The Customer Is Always Right'](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5bbQGczG8PU02qF50DzrHN%2Ff8d3b91d58fae011561826b32292e2f1%2FX_Reasons_the_Customer_is_Always_Right__and_X_where_they_Might_be_Wrong_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=86cf51b10ea054a611f3dcb8459f2c8f)
Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
![Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7eRqYusSxfG2T3YHAQyopL%2Ffcdfd43d5cea9e216e5077d4bd2c0386%2FXX_Key_Customer_Engagement_Metrics_to_Track_in_2024.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f1bb3734a3e36877efec428023431512)
Customer Engagement
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
![Help Desk Automation: A Recipe for Better Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FeQIvfmwUWBCnrNmVUOLzk%2Fa00880be3a13b9766afe59ec55a8c6b9%2FBetter_Help_Desk_Automation.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=ddce63407165ebe49f07ef31a648cbc4)
Scaling Service
Help Desk Automation: A Recipe for Better Support
![From Inbox to Impact: 10 Sales Email Templates That Resonate](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2iEGGiROeV2me77SSP1SLU%2Fcbd0c1ac308acab92c2e5676e08c9ae4%2FSales_Email_Templates_Your_Prospects_Will_Want_To_Open.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c832d7a674f289a5fe3d6c558dadf703)
Revenue Growth
From Inbox to Impact: 10 Sales Email Templates That Resonate
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Leading Service
What is Knowledge Management? A Beginner’s Guide
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Behind the Scenes
The Evolution of Performance Management at Help Scout
![Exploring AI for Healthcare: A Transformative Tool for Patient Care](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6LJrIoLEpCZKp4Ke4uShZG%2F374547190f71b9bc3a81fa770feaa5b7%2FThe_Benefits_and_Risks_of_Using_AI_for_Healthcare.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=db5031e8557534cdfeef100098602957)
Software & Systems
Exploring AI for Healthcare: A Transformative Tool for Patient Care
![The Top 10 Benefits of Chatbots in Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FtlnEF5mlliGKPLAXIYz5O%2Fcbe12678e710c6c8bff9cac29d52cea7%2FThe_Top_X_Benefits_of_Chatbots_in_Customer_Service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5e97c8d9a2b326fea0020657564b910b)
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
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The Supportive
First Impressions Last
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Scaling Service
The AI-Enhanced Support Team of the Future
![Crafting an Effective Customer Service Cover Letter: Examples and Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3rPsqCrOj521ivI18YY1AF%2F8ef2d874b456b2dbb4550dd2c32cb1f2%2FWriting_a_Cover_Letter_for_Customer_Service_Roles.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=504817bdd5f14af00076bd14217b7b91)
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
![The Name of the Rose](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2EPWweV1XHavBe6jLrMawP%2F3cd4f8a2ff6246c3740fe895cd7b3823%2Fthe-supportive-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3efa5a61225dce4cd070a033fb680cfd)
The Supportive
The Name of the Rose
![Quarterly Release Notes: AI, Shopify, Instagram, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4zFoNqrJpenCnugSq6Tymz%2F3df52147fb9b629e526bfecacf97e8b9%2Frelease-notes_B-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=acdd1c641ebe27e716da76cfd4faf53f)
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
![Using AI for Email Writing: The 9 Best Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Le2HqDeNsUAoP3BQ9W2uw%2F95859450bc7e31cfdf3f7c463f865742%2FUsing_AI_for_Email.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f36771764e29b70833b52ba696401244)
Software & Systems
Using AI for Email Writing: The 9 Best Tools
![Leveraging AI in Ecommerce: Benefits, Tools, and Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6M2Hzi09of3u4t6v2CUvaS%2F194cbe4b48cfeea7769db221aa09f7dc%2FLeveraging_AI_in_Ecommerce__Benefits__Tools__and_Tips.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b4cc0f2861672c5c9b361bcd60f8343f)
Ecommerce
Leveraging AI in Ecommerce: Benefits, Tools, and Tips
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The Supportive
When Support Teams are Blamed for Product Problems
![New in the Queue: Shopify, Social, and AI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7F8Nr1VSQi0KEbafFt1YGq%2Fc700678035cf2c80e77629be1d4ac431%2Fwebinar_shopify.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5bcc742e8ee986bae4bf433d36575e90)
Product Updates
New in the Queue: Shopify, Social, and AI
![101 Best Live Chat Response Examples for Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2fCZ3Wnga5N9IqiSvFeTfJ%2F5116c76a0b2b9f368384515e6f6cdc68%2FBest_Live_Chat_Response_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=678f19560b98b79b4a4befece1944f22)
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
![The Ultimate Guide to Understanding and Managing Your Customer Lifecycle](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7kIA1phwYVR6anDsjadPVD%2F2718970309a003eb35f6c5d0e35fae73%2FThe_Customer_Lifecycle_Ultimate_Guide.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=2742c371250da5756eea7ac4611efa0b)
Revenue Growth
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
![How To Share an Instagram Account: The 3 Best Ways](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3jjgeKF38DeFIzO94RGo1L%2F4e4808d8bdd44e0e5027fd1f74629366%2FHow_to_Share_an_Instagram_Account__3_Ways_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=19e8b08cfc80bde09c7b104ebaa64deb)
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
![AI and Customer Experience: The Basics + 5 Tools to Try in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7EjpllLXiA0fh0cp8LAupA%2F71f2d416ca44de1bc2b9e98940417549%2FAI_and_Customer_Experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=323de3aab0c0d1b1e7b7e6e991c8af57)
Customer Engagement
AI and Customer Experience: The Basics + 5 Tools to Try in 2024
![How to Use AI for Live Chat + 5 Tools To Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5EltklfYz8vW2rEqyMvHEG%2Ff15562393e2eb4e3a4b9e8f4f1e43721%2FAI_Chatbot_for_Business.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=675477ecd7a51632258d7dfef6fc68d7)
Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
![Making the Most of Remote Meetings](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5PQLZ0YfITFDYdjU9XfVsI%2F60e348d06e9565478d6f2175e1e28fc9%2FLeading_Effective_Remote_Meetings.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e6dd242bd36cf5e8914e36fe755729e1)
Working Remotely
Making the Most of Remote Meetings
![Evolving Brand Design at Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6NdxRDK2XaaUxIQ84PEAVx%2Fc6176c10148346f1badda48b06fce035%2Fevolving-brand-design--post-art__3_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f8fcc2cae359ffb6c73f4f6a45c24d38)
Behind the Scenes
Evolving Brand Design at Help Scout
![Omnichannel Retail: Strategies, Examples, and Trends Explained](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1wV6gNfQCwYG7aNXRyCg4Z%2F7431faa1afa17e7896c4235fe0bcd1e6%2FWhat_Is_Omnichannel_Retail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4a311cff0bbc38a0d93037334efb2779)
Revenue Growth
Omnichannel Retail: Strategies, Examples, and Trends Explained
![Coping in the Queue: Tips for Managing AI Anxiety in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7EE5dU8deE72JFJ5XaaC7z%2F9f15c521425fb80ec717fde6feb1c547%2FManaging_AI_anxiety.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3aed88ee0244334abba35380ec8c9803)
Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
![Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6OBeF020Pu5I9PHY8T5EX%2Ff372f04e98d8af0fcc2c4c579a4c093a%2Fwebinar_patto-cteam_lp.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f2697100c5e4274ab24f736d17cb3ed3)
Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
![AI and the Gravity of Mediocrity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2GlWvoX9HRQr17I9eKqjy8%2F179e2bca96868c3dff4e2cd6b70eb9be%2FAI_and_the_gravity_of_mediocrity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=d8b4a78e5ed49e0e51c7da41349fab6d)
Scaling Service
AI and the Gravity of Mediocrity
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Product Updates
Help Scout Has Acquired SupportAgent.ai
![Navigating a Support Career in an AI-Powered World](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FyP1kRYtoVg548GgZoepe7%2Fd1bbb971f0e527c0979e1bb624b4c18c%2FAI_and_the_future_of_customer_service_jobs.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=682bd5eb72f68fa3d1996287412513a9)
Support Careers
Navigating a Support Career in an AI-Powered World
![The 21 Best Instagram Tools for Business Growth (2024)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6t2nJm7cwflHQaX92jXvtV%2F7bf960eb9ffff5c4e8234a6d2de21715%2FXX_Best_Instagram_Tools_for_Business_Growth__2023_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7ead79af3d6b8804b89382762561b74e)
Software & Systems
The 21 Best Instagram Tools for Business Growth (2024)
![How to Improve Ecommerce Customer Retention (5 Easy Ways)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4B4IynNjjx0ZU6DjvJR3il%2Fcdade966193b410d4dfa4a47bae79442%2FHow_to_Improve_Ecommerce_Customer_Retention.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=369db8778fd180996465905bd3418617)
Ecommerce
How to Improve Ecommerce Customer Retention (5 Easy Ways)
![A Very Help Scout Thanksgiving](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7GXRvUNxR4fWMUZntzokfA%2Fa61123052015bbaf36fca270c9c09bae%2FThe_Supportive__Purple_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=948b6db5a7cf5ffade07ab5e1e901deb)
The Supportive
A Very Help Scout Thanksgiving
![CRM Marketing: Beginner’s Guide + the 4 Best Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F38Hcsm3AYBJBhRDw0t0vuC%2F1206a4d76b8441cb107e5bb0214ce1bf%2FCRM_Marketing_Beginner_s_Guides.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5c71e8e7444a1afffd79851e6adab07e)
Software & Systems
CRM Marketing: Beginner’s Guide + the 4 Best Tools
![4 Diverse AI Chatbot Examples for Great Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FsuZAxtY55Zc9uBsa0RhXx%2F7c82dc5ff870c5e3b54ec4cf04756720%2FAI_Chatbot_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=036dc39767d976a34c4895c6e434db3d)
Software & Systems
4 Diverse AI Chatbot Examples for Great Customer Service
![Help Scout Has a New Look](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F60EA992W03uolR4GNHXgkS%2Ff849a547175326bde23f5919a8328353%2FHelp_Scout_Has_a_New_Look.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c816bf6cc3b6b48ebe82c667166e7d6b)
Behind the Scenes
Help Scout Has a New Look
![How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F55XRTRv7Nnq1ztMNhrPSWz%2Fe832dad36dfe6f920060a91b79303c4b%2FHow_AI_Can_Boost_Help_Desk_Productivity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8e2c2ee55b007e2bc7f52e7d3fc8c4c2)
Software & Systems
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
![Bring Instagram Conversations Into Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FdEeij3yOvEkQb9aYqrInk%2Fcec5d177d862d6f3b12c91d3c8e37893%2FImage_-1__Header.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=2a9fe36c92d18641fc2f2b78e753006f)
Product Updates
Bring Instagram Conversations Into Help Scout
![Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4zFoNqrJpenCnugSq6Tymz%2F3df52147fb9b629e526bfecacf97e8b9%2Frelease-notes_B-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=acdd1c641ebe27e716da76cfd4faf53f)
Product Updates
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
![The 11 Best HIPAA-Compliant Software for Small Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5TGA3FX8LWXCgA8TZjH8bf%2Ffa20ac349baa4ca96e6166b78a45020a%2FThe_Best_HIPAA_Compliant_Software_for_Small_Business.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b1297427653035f407fb1db9694c9c5b)
Software & Systems
The 11 Best HIPAA-Compliant Software for Small Business
![Four Customer Service Lessons Leaders Learned Early — and Still Call on Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6jh49PwcdLamg5Ts3QIzWt%2Fd95aeddc41611089855b354a0be52594%2FFour_lessons_from_customer-centric_leaders__3_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f52aaa5669784aa1056ade11a8ca2fae)
Behind the Scenes
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
![Conversational AI for Customer Service: How to Get it Right](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4DvNFyGjEDWHLkAHJkfkB6%2F5d7f67e1631fa721bf707415f2467cbe%2FConversational_AI_for_Customer_Service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=25a825d009f0bdf667a8a1bf9252ffaf)
Scaling Service
Conversational AI for Customer Service: How to Get it Right
![7 Customer Service Resume Examples + Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4GuEqVgZawO2vIrvvbSbf3%2F066567d68529a6d9bc0a4f766f022a1e%2FXX_Customer_Service_Resume_Examples___Best_Practices.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=b3ffbdcc7565b56d8c81836412af71de)
Tips & Templates
7 Customer Service Resume Examples + Best Practices
![How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2GwdNvJiTJYVe2FMnJ0eOJ%2F126fcd8eab17bbaf8b7c8a2edf7953af%2FAI_Integration_Partners_LP_Asset.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=18401140d733ddb3287d1a49dd82e7f8)
Customer Engagement
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
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Ecommerce
What Is the Best Ecommerce Team Structure?
![Common Customer Complaints: 8 Examples and Solutions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1IMBXROcIZhKywEY3iWFpT%2F70baf48160358a8500f561d6d3e37d9e%2FCommon_Customer_Complaints__X_Examples_and_Solutions.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=00be80155b1090530ffed0b5bb7dc06a)
Tips & Templates
Common Customer Complaints: 8 Examples and Solutions
![Beginner’s Guide to Solution Selling (Definition and Examples)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F50SO5Z4Q2a9dIq1C2PffAB%2Fb2ffbb9b6933d780c2ecdfbe8f00c3e7%2FBeginner_s_Guide_to_Solution_Selling.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=33756e37e0c91a4a0c45fa8326e9b4f2)
Revenue Growth
Beginner’s Guide to Solution Selling (Definition and Examples)
![Benefits of AI in Customer Service: 4 Ways AI Can Help](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6wQf2wRONNsJOmaQCppTjc%2Fb273ec9c9358b81e9f179f391cd49bc1%2FBenefits_of_AI_in_Customer_Service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=32ea7d478c42ab939ab392fd8dcd8ced)
Scaling Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
![Customer Service Week: What It Is and Ways to Celebrate](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2HAXjOdt1D1JoCl3vwg93u%2F2251a1fda98c4f8261a234ba24cd7569%2FCustomer_Service_Week_Ideas.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=a4cf2644031ac293655ab021e8c4b6c0)
Leading Service
Customer Service Week: What It Is and Ways to Celebrate
![13 Inspiring FAQ Page Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4kqwDtDnGHdMVBEvE42ypG%2Fdc5840c09f25130202915178b6a16d44%2FFAQ_Page_Examples_for_Your_Inspiration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8ad92599129478b2fa9d9945c51f936f)
Tips & Templates
13 Inspiring FAQ Page Examples
![Inside Support: Q&A with Support Leader Brittany Ferguson](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F59hkZiFUNvK7EgUUqNTLXf%2F635f8c289e99ecf87e1ce5f7ec066f99%2FEcomm_Support_Q_A_with_Brittany_Ferguson.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=400796266ccf600682cfc655d6419e89)
Support Careers
Inside Support: Q&A with Support Leader Brittany Ferguson
![AI Knowledge Base: An Essential Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ViGVxqfSO0SJEIIFNIENJ%2F5f4fcfb141cfb8948ff6a83967695dc1%2FWhat_Is_an_AI_Knowledge_Base__And_Do_You_Need_One__.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8c0c33326a00b1752fafa3deb239419f)
Scaling Service
AI Knowledge Base: An Essential Guide
![Navigating Product Changes in SaaS Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2EPWweV1XHavBe6jLrMawP%2F3cd4f8a2ff6246c3740fe895cd7b3823%2Fthe-supportive-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3efa5a61225dce4cd070a033fb680cfd)
The Supportive
Navigating Product Changes in SaaS Support
![How to Create a Jira Ticketing System](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5kZnOlEBCnNpIn71v6hSUl%2Fce787b8d82341c71d7eff989d9858d72%2FHow_to_Create_a_Jira_Ticketing_System_the_Easy_Way.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c1d344973414e9d95a752be075f7434b)
Software & Systems
How to Create a Jira Ticketing System
![Gorgias Pricing Explained: Features, Plans, and Alternatives](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F18mREJJqH8Yr9BCUt4ahMI%2F154ba28da792fdda991899256bcfca76%2FGorgias_Pricing_Explained.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c463eea892a452ba4f69ecbc56a0f65a)
Software & Systems
Gorgias Pricing Explained: Features, Plans, and Alternatives
![The 7 Best CRM Platforms Compared (2024)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7x5ggXQNx6jRabxsTwTnFf%2F039ad8e6f6e595a1c26d7fe0d7296820%2FThe_Best_CRM_Platforms_Compared__2023_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b7bcbb9a7050b9bd149a04b9b1cb7793)
Software & Systems
The 7 Best CRM Platforms Compared (2024)
![Introducing AI Assist for Better, Faster Responses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5adf0Sy7jtlF2kIXZGThz8%2F96702faa67f8af63fe3f3ae44c6b3dca%2FBlog_2x.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=451&s=b78049a352002346627a151fddae7adf)
Product Updates
Introducing AI Assist for Better, Faster Responses
![Finding Joy in the Feedback Loop — Through Improv and in the Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7glXdTRcuir9pm3zOB5uza%2F011b4baeadcb06261d7ccd65491b84ce%2Fhere-for-it_green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=0bdf6e1b42a699d9648bd2f6ff144ba2)
Behind the Scenes
Finding Joy in the Feedback Loop — Through Improv and in the Queue
![The 11 Best Issue Tracking Software for Customer Support Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FMOfFpkqluXuDzYrBlcY2J%2Fa911dd3b621dad94fc8002ff84dc655d%2FThe_7_Best_Issue_Tracking_Software_for_Customer_Support_Teams.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=0ef67e7cf65468166796ab14e603aa59)
Software & Systems
The 11 Best Issue Tracking Software for Customer Support Teams
![First Impressions Are Fast Impressions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7GXRvUNxR4fWMUZntzokfA%2Fa61123052015bbaf36fca270c9c09bae%2FThe_Supportive__Purple_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=948b6db5a7cf5ffade07ab5e1e901deb)
The Supportive
First Impressions Are Fast Impressions
![The 10 Best Shopify Customer Service Apps (Compared)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2cbbxdYZ2dtGYTMNHGo5dZ%2F91e487f1dbe1afe443c03f0f3a121c04%2FPost_Art__10_Best_Shopify_Customer_Service_Apps__Compared_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=66c562adde49795f62469fa9e039df45)
Software & Systems
The 10 Best Shopify Customer Service Apps (Compared)
![53 Key Ecommerce Statistics: Trends, Insights, and Predictions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4S0nb24xqndUu1GBzm72K1%2Fa663e4f2086dced178f9d63bcb92bdef%2F2023_Ecommerce_Statistics__Changing_Trends_You_Need_to_Know.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=dd7849d57af56633bc2022a11f5e0274)
Ecommerce
53 Key Ecommerce Statistics: Trends, Insights, and Predictions
![5 Ways Customer Success Teams Can Use Messages to Boost Engagement](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Pxy6foQJn58ms1E6WUQu4%2Ff37440ee9a22844d7fb4d426a0e30bda%2FWebinar_Messages-Expansion_blog_2x.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d988159e046e47c1f81120f3242dfafe)
Customer Engagement
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
![How to Improve Ecommerce Customer Experience (11 Ways)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4LYMa5kjZ1MzR0rKE3mEPg%2F24c8e4f0fe9918c82b04dbd755a86f8b%2FHow_to_Improve_Ecommerce_Customer_Experience__X_Ways_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c6e36c95f7c1db5cb01191807abfa0ae)
Ecommerce
How to Improve Ecommerce Customer Experience (11 Ways)
![How To Be Heard By Your Product Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7E7sZGW7Hg9cHbvbujs7Ij%2F87690bafc0bbf16924f1b6f81f9eb8cf%2FHow_to_Be_Heard_By_Your_Product_Team.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e362cf3ac629db5d7456c9fa665a9f02)
Leading Service
How To Be Heard By Your Product Team
![Building Stronger Customer Relationships](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4TBHE7dOmmeuXoUNhmLY9b%2F386461a7ecb179308ec892fce1929e94%2FBuilding_customer_relationships.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=66985cecd4060db0344a6e73147c9dd7)
Customer Engagement
Building Stronger Customer Relationships
![Knowledge Management System Essentials + Tools To Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2gS8CiHp79PJKtiXZM7PCp%2F413c7a3083c9583fbb9a3fcefc12b867%2FKnowledge_Management_Systems_-_Definition__Types__and_Tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3569cfeb2690cccaa3412d92440f17c8)
Software & Systems
Knowledge Management System Essentials + Tools To Consider
![How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6IIXiY8JF0Uzdni6h8IkgF%2F656124d70fe5cdfdaa1f3889c43e7209%2FMabelsLabels.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3436b26eaedefc39cedf134c46431c18)
Customer Stories
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
![AI Customer Support Software: 11 Best Tools for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FOpRqzqPrBjMLuOrGllHzp%2Ffcf4f05b8ad041aad66c7177ef096bc8%2FAI_Customer_Support_Software_-_X_Best_Tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8f95fdad14495d92e3a9a26ef854c4d3)
Software & Systems
AI Customer Support Software: 11 Best Tools for 2024
![The 10 Best Customer Experience Software Options on the Market (2024)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FkWga7UY9Q4IAqX0X8ceog%2F6cd419f14e547f80a258e6ab5de5b00e%2FXX_Best_Customer_Experience_Software_on_the_Market__2023_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8384aa0e58637d3460e217690b5d5822)
Software & Systems
The 10 Best Customer Experience Software Options on the Market (2024)
![Meet Help Scout's New Conversation Editor](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FXfMUDmW0Ppa6e1Ehrwxzq%2Fea77e97d8512b60607a5d6ac3731ad3e%2FEditorInMailbox-PostArt.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5b2b219e86f2a88f6ccc1330ed3b2a53)
Product Updates
Meet Help Scout's New Conversation Editor
![Going off Script](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F24jQ3LFy1fK4sWgk6ES9GE%2F26b4891f4c3f05d7ad0fa72c03bee429%2Fthe-supportive-weekly_orange.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c6c4a1a4d8792d9164989c44bf87894e)
The Supportive
Going off Script
![Customer Acquisition Cost Explained: Strategies for Sustainable Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4tkM7ToiYRBipPEvFeH6uv%2F3fd075d08494502a71117d3917ae256c%2FWhat_Is_Customer_Acquisition_Cost__CAC__Explained.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f9bbb28ad98c58e79ff16245639cfe44)
Revenue Growth
Customer Acquisition Cost Explained: Strategies for Sustainable Growth
![21 Ecommerce Best Practices to Boost Your Sales](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2OPDy94HkgiOAYQYOM6lqw%2Fb256d28a380269e7fbfe7de44438b358%2FEcomm__Best_Practices.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4284c84add2ffaac5c1dc50637bc8285)
Ecommerce
21 Ecommerce Best Practices to Boost Your Sales
![The 15 Best WordPress Help Desk Plugins for Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FH3gUR1B8nPh5XdcrfhBQM%2Fea363ead2784f2ecd8f58dded86249f9%2FThe_5_Best_WordPress_Help_Desk_Plugins_for_Customer_Support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=6a26fc82285c2f324f410ce760795227)
Software & Systems
The 15 Best WordPress Help Desk Plugins for Customer Support
![4 Steps Toward Building a Culture That's Aligned with Company Values](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7mM1uWYQAaDctGO5Z1Whv5%2Fee4e99f44bdbafb728a50fa609981845%2FInside_Help_Scout___Living_Our_Values_Post_Art.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b6590d17f7709794d041ef4adaa9d3f6)
Hiring & Culture
4 Steps Toward Building a Culture That's Aligned with Company Values
![17 Great Customer Service Examples to Inspire You](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3DPQYMLnXZZY1hNiQkD95n%2F4859440c39b97ba34d6441db164c5869%2FGreat_Customer_Service_Examples_to_Inspire_You.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=ac69eb6b530ff00aa1c3e70720898180)
Tips & Templates
17 Great Customer Service Examples to Inspire You
![Customer Service Management: How to Develop an Effective Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2eXoq0IOmrDwXSxRMZHJAT%2Fa3dc35ac8f1b8a0ce37c5ca8400a5486%2FCustomer_Service_Management_Strategy.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3b77b8fe70c203ad260b6f3e19d950e4)
Tips & Templates
Customer Service Management: How to Develop an Effective Strategy
![The 18 Best Contact Us Page Examples + Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5fcx6pPTZR3erlus279J1V%2F4a08122baa6f4df6029a035240797dd2%2FContact_Us_Page_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=936ad069519a4b9aa8b05776f5e8e90f)
Tips & Templates
The 18 Best Contact Us Page Examples + Best Practices
![The 14 Best Knowledge Management Tools, Compared (2024)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3rGRXiXcMIJSw4AjcEU8VE%2Fff4b5c151fb9a9895856cd84b2a1eb90%2F12_Best_Knowledge_Management_Tools_Compared__2023_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=fb63eba474ab812697e77eec4b0697f1)
Software & Systems
The 14 Best Knowledge Management Tools, Compared (2024)
![Customer Lifetime Value for Ecommerce: The Ultimate Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4KYMKwlzS0UqB1LuLoU9Bs%2Fb8d507b8e137f5fc0dba18b1bceb7574%2FWhat_Is_Customer_Lifetime_Value_for_Ecommerce___1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=ecbfc5fb8fc63a9ec3cbc9d135d98822)
Ecommerce
Customer Lifetime Value for Ecommerce: The Ultimate Guide
![Building a Customer-Oriented Ecommerce Business Through Better Human Interaction](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FHWbltQXtgwp5GrsqqwRVD%2Ff859e9d4bcdce47f20b57c78bd48fe96%2FHumanizingEcomm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cb00090884f39c2ee57a4f84a77b20ec)
Ecommerce
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
![48 Ecommerce Interview Questions for Hiring the Right Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FEoU5ukIlqYWCCxNoWtN0y%2F48ed7cabbd780485ed5c4616ff57d838%2FEcomm__Interview_Questions__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=cd7255e7798fc42a709dee0f2ac40223)
Ecommerce
48 Ecommerce Interview Questions for Hiring the Right Team
![50+ Ecommerce Survey Questions To Ask in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6YxpjpWSNtRKRsUofVDWR9%2F0e70aeb08fb23c8ff88a40ccd069fd71%2FEcomm__Survey_Questions__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c94e3befe8f9ba3e269c11949e1d6b08)
Ecommerce
50+ Ecommerce Survey Questions To Ask in 2024
![Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FaXqV9ga8Dzl8RQV0YI3xi%2F8c6373f0854cada23454557964690e23%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=bfec38c3946e1a390c24dbb07e6f28f1)
Product Updates
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
![29 Ecommerce Tools to Scale Your Business in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F24CPEgWQhdpmhRWSupFWQm%2Fd5212379598d0e7374aeef81169ebd8e%2FEcomm__Tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=cbc9c32dfd7fdec7a405b2198c7d1a8c)
Ecommerce
29 Ecommerce Tools to Scale Your Business in 2024
![Help Scout’s AI Is at Your Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FKMsp49mSldubGBn41VAXA%2Fb626e54b76b976801c6639ed366f0e09%2FAI-summarize_blog-header_v3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8806c510eda501fa2375deee0b633426)
Product Updates
Help Scout’s AI Is at Your Service
![We’ve Changed Our Minds About AI in Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nFbqxDdaeZNWnXCFAiGdS%2F9834041fa5d310e33c9c088b8e18c561%2FHow_and_Why_Help_Scout_Uses_AI.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=725a1256b90a073808d0ff2fe1faea5a)
Product Updates
We’ve Changed Our Minds About AI in Customer Service
![Help Scout + AI = Better Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2NDeW5owbC4g6iYWeR63hI%2F4a8494c0c414eb824f1e814fd13d04c0%2FBlog_Template.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7a9385619ed365ec09202d7d97bcd27e)
Customer Engagement
Help Scout + AI = Better Customer Support
![30 Key Ecommerce KPIs & Performance Metrics to Track](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2Xzm2N1z3EPKFFShxCwDqY%2F36152c4a061eee98d542e0a4f2443568%2FXX_Key_Ecommerce_KPIs___Performance_Metrics_to_Track__1_.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=9c0d8a9191cbec3073e2a3cbf5633f64)
Ecommerce
30 Key Ecommerce KPIs & Performance Metrics to Track
![Ecommerce Automation: Step by Step Guide for Beginners](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KQwJDlqptjzd4pbuI73fl%2F9cab18ad937b6e5639c8bb175484161c%2FHow_to_Automate_Your_Ecommerce_Business.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7cf0067ca90a0ef6fb9a60f8544b075c)
Ecommerce
Ecommerce Automation: Step by Step Guide for Beginners
![Building a Customer-Centric Ecommerce Business: The Complete Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2yk11CW1XDSpNUgrtE0JbK%2F8b36fa60bf2ae550b6c76f75c20c1f49%2FBlog_Illo.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=76c2c949a678754b3e65d3a93d9e92e5)
Ecommerce
Building a Customer-Centric Ecommerce Business: The Complete Guide
![The 8 Best Customer Service Mobile Apps (Features + Pricing)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FNfg3eS6xw6SCCfRIjOX8E%2F693766c7ad69daf5d13fceb4a83d7b0f%2F8_Best_Customer_Service_Mobile_Apps__Features___Pricing_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=917aed3e364cb0f74be1e527e37dcd79)
Software & Systems
The 8 Best Customer Service Mobile Apps (Features + Pricing)
![How Castiron Helps Thousands of Customers With a Two-Person Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1MsSFM7ZWjLV2bqh4mahOd%2F505265769e32a0e5207f8f8043c5cb42%2FBlog_Roll_Image_Castiron.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=44f0b6ba373e34f80e3e0951350e582b)
Customer Stories
How Castiron Helps Thousands of Customers With a Two-Person Support Team
![Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F15xcNwIp1TadC84LgV9Pa4%2F99e7640b15432f7cf8a54b483be425f5%2FRepeat_Customers_Blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=610&h=342&s=599d8d311b06957c42d00271b55a2dc3)
Customer Engagement
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
![The 8 Best HIPAA-Compliant Live Chat and Text Messaging Apps](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FK2IX1yq0eiWylIj99nz26%2Fc9ad2d1d326612be7f42be3a809f1daa%2F5_Best_HIPAA-Compliant_Live_Chat_Messaging_Apps.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4758fbc98b49b3e794d2c6958173491a)
Software & Systems
The 8 Best HIPAA-Compliant Live Chat and Text Messaging Apps
![Comparing SaaS and Ecommerce Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FXUzlOgTDclfMNCMn3pt1p%2Fd151e1302f79ea5c45cb510d6d80d3e5%2Fcustomer-support-operations-description.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=391f5c1035a6528d96b7e2a342437e8d)
Ecommerce
Comparing SaaS and Ecommerce Support
![Paid SaaS Support: How To Offer It and Why It Matters](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51o4S9YalavMp97SCrhjiO%2Fae64d5c487c571b28af0a66c3702b86a%2Fneil-smith_paid-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=45b87a786a86b8d6b27cb49217ec6a32)
Leading Service
Paid SaaS Support: How To Offer It and Why It Matters
![How BombTech Golf Increased Customer Satisfaction as Their Business Scaled](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6SY5EsRZO468iKpiOdiGPY%2F5907948ef017b7aaacc8c527603caca7%2FBlog_Roll_Image_BombtechGolf.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=d869894d34d332ecaf8107179e5712d0)
Customer Stories
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
![26 Customer Service Interview Questions (+ Interview Tips)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2ggLSa7cLvFU9hlTKaH7Gb%2Fe2e06fda2170e1a3e5d3da092631ca1b%2Finterview-questions.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=94a382e2ce71190a2d2cf1183ccb9927)
Scaling Service
26 Customer Service Interview Questions (+ Interview Tips)
![Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
![Facebook Messenger for Customer Service: The Basics](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7i1DO3TbDRiL2pjNP5yUCI%2F7a3d64c8cf78a9ced7cfc9586fabfb2c%2FMessengerforCustomerSuccess-Blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=1f6d36a3c709a45fa7875a4c4534cb00)
Software & Systems
Facebook Messenger for Customer Service: The Basics
![Charting the Course of an Unexpected Career](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6z6smzpWx0ZBokcFL2j3N9%2F53d042b99b1046f937cd2b2ba469b524%2FHereForIt-WorkLife-02.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f0cf0726bb4a004b47fd7378d8823a55)
Behind the Scenes
Charting the Course of an Unexpected Career
![Unlocking the Power of Customer Feedback with Microsurveys](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3SC3AHcDgUHjebEkUsYkNS%2Fd43d33f6888b25284d6eaeeb67d95676%2FMicrosurveys-Email.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3f82569d9b28aa4166259a8f4997241b)
Customer Engagement
Unlocking the Power of Customer Feedback with Microsurveys
![8 Customer Success Software Tools to Encourage Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5MgAZLjSOGlTnyzMosWq14%2Fed4df8cbc0d15115de5bae3520c5f131%2FCustomer_Success_Software_Post_Image.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=1adaaed6963639296ed05828281d9606)
Software & Systems
8 Customer Success Software Tools to Encourage Growth
![How To Optimize Your Support Strategy for Messaging Channels](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7elMpejb3NbQBPMOlNq628%2F1a0358b116d12466ebd1ef58c36d3136%2FMessaging.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=403c6e674868c35cfed52251f1676a4a)
Scaling Service
How To Optimize Your Support Strategy for Messaging Channels
![Choosing the Best Customer Communications Management Software](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F63WYBq2CXsaB9NmmO84AHy%2F95aec4cbb140ea86ed8127a1aa7cb8a4%2F23Q1_blog_customer-comms-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8b385a6b4842130b859304f82cb7fa1f)
Software & Systems
Choosing the Best Customer Communications Management Software
![Deliver a Seamless Support Experience with Messenger in Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2h05ODmxmwkPfZ70CnWODp%2F5c6eb7f68ea410d115496488efbdd7f8%2F23Q1_messenger-launch_blog-header_2x.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=2a0e391bbcaea2c1151648911ce2e192)
Product Updates
Deliver a Seamless Support Experience with Messenger in Help Scout
![Friday Notes Keep Us on the Same Page](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F31YGtI3aR2fbbkSRfNNioR%2F09450e5ad4863e02125e1b852f771873%2FInsideHelpScout-BlogPost.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7fbaf41a09330e6f679fe32bd6d14896)
Behind the Scenes
Friday Notes Keep Us on the Same Page
![Customer Engagement Software: 12 Tools to Try in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4lX1qguvrCJcy6z4KClH5H%2F4218b065f0f0f99c7f5a21bc28d79f93%2F23Q1_best-customer-engagement-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=892f749a4e8dc080dd5903e9922e4c64)
Software & Systems
Customer Engagement Software: 12 Tools to Try in 2024
![Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F24WRK1EmhA06U0yBAuS40V%2F1dfb3daadb8f71391db2f2d6a9433d66%2Fwebinar_beyond-tickets_post-visual.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=612&h=344&s=77ff8423b82c1fe0b35ab3c2f6e15376)
Customer Engagement
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
![Artificial Integrity: Trust, AI, and Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rjsZoh3likYlNngPFqiSQ%2F2598d1f59d500f51f2736bd3c4172ebc%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90317e28180042c942f7dccd28897250)
The Supportive
Artificial Integrity: Trust, AI, and Customer Service
![Tap Into Revenue in the Queue With Light Users](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6rR5gCF5In9mZpuoEAHJnP%2Fcb7a28e8fb89d1651dd5632e3c1f7849%2FLU-BlogPost-Header.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f5048958c33ffe604febdd81aeecac4c)
Scaling Service
Tap Into Revenue in the Queue With Light Users
![Make Customer Support a Team Sport with Light Users](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7L7SMBrftge2aASzZp5SgR%2F7d8ffef9bd62f70d45e64a4360f6566b%2Ffz8PabTw.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5a5996b22e431dd03ed42fbbedd02ba7)
Scaling Service
Make Customer Support a Team Sport with Light Users
![The 11 Best SaaS Knowledge Base Platforms for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F155a81O3YXs0PjsFA2KBLm%2Fad413bc0f93ee6295a62b57a56e1d868%2FSaaS-BlogPost.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=d6e2261335e479ed47ff2b7e7e6190f3)
Software & Systems
The 11 Best SaaS Knowledge Base Platforms for 2024
![The 9 Best Help Scout Alternatives (Including Features and Price)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5xagwkXFRcc7Iw0YWRBMb4%2Fb5778ef0898b080464bff3d6df5bf494%2FTop_X_Help_Scout_Alternatives__By_Features___Price_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=12a1718e4df5de92ab797fcd8136c444)
Software & Systems
The 9 Best Help Scout Alternatives (Including Features and Price)
![Interviewing at Help Scout: The Insider Perspective](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ojNeIvNYfRsD4LjnEqm1e%2Fcd8355ba674b2bd3626754dffa84ef73%2FFromtheSouce-optimized.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f1efa0c72cf6c755101df03302c3856f)
Hiring & Culture
Interviewing at Help Scout: The Insider Perspective
![How to Get More Shoppers to Purchase with Messages](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FaGIPkeEAeg5tFvm87wNeL%2F860d711d30cb06d18fe04cffb921eb67%2FPost_Visual_compressed.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=184c32dd0c39fcae00cb05dd46aa573a)
Customer Engagement
How to Get More Shoppers to Purchase with Messages
![Go Ahead, Learn Something: How Help Scout Empowers Employee Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5FhuA6fHZ9RBEwKefzhjU5%2F866e5be82a75c68bc72a310bf2d24e2d%2FBlog_learn-something_v2.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cf765ac6971cd8d919a798da07a4f1e9)
Behind the Scenes
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
![Leveling Up Your Support Toolkit: Using Messages in Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Gk5zdPOoRBiKQ7ZYjzYo6%2Fd9762affc3c4c313effea67b5c93dbd6%2FPost_Visual_compressed.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=27c245eb251a585d5c8bbc04bb55af89)
Customer Engagement
Leveling Up Your Support Toolkit: Using Messages in Help Scout
![Customer Support Tactic: Isolate the Backlog](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6p4RgWNiJhqz4cT47b9xeK%2Fd2d81f63582bc40c51f888cc3fc34356%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=30eea5a858c2fbab6463e365c46e10c1)
Tips & Templates
Customer Support Tactic: Isolate the Backlog
![Google Groups Alternatives: 11 Great Options for Businesses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2xLn2EhALFftfFo3ewWEpx%2F6e1fab7af2ad855110d9e03991ee6103%2F23Q1_blog_january_SEO-v2.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=dcf91ba6ca2c28e0d034e18b6c134a58)
Software & Systems
Google Groups Alternatives: 11 Great Options for Businesses
![Spikeball is a Help Scout User for Life: Here's Why](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Q4JPv0d9tBhNpCQSLMEIg%2Fcd2b4dc493a1ec149733ae2405c2b2bf%2FBlog_Roll_Image_MabelsLabels.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=d35561db6088a63bb733e936a8bed603)
Customer Stories
Spikeball is a Help Scout User for Life: Here's Why
![Using ChatGPT for Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7GXRvUNxR4fWMUZntzokfA%2Fa61123052015bbaf36fca270c9c09bae%2FThe_Supportive__Purple_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=948b6db5a7cf5ffade07ab5e1e901deb)
The Supportive
Using ChatGPT for Customer Service
![Litmus Boosts Customer Retention Rate by 26% with Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4vJqh5vPZtzh2THMF8blM2%2Fdfd7d2884030af0ad91821e573529bee%2FBlog_Roll_Image_Litmus.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=9c9dce93f7fabfa5e48c2639ef849275)
Customer Stories
Litmus Boosts Customer Retention Rate by 26% with Help Scout
![Why Underground Printing Switched from Gmail to Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5YlbZHhIorvcMHWHbOQSHO%2Ff9d617f67fce7425bb6ef6d699821307%2FBlog_Roll_Image_UndergroundPrinting.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=9cbd7f4c0e560bcfa8e75713bbf186de)
Customer Stories
Why Underground Printing Switched from Gmail to Help Scout
![How Ashesi University Created a School-Wide Support Center with Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ekyGUNhCqaU9C5L7nnLHJ%2F4a38d3663b3dbd62861a10d05993d742%2FBlog_Roll_Image_AshesiUniversity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=5af194d8bad2a06f66d01a4cc3deb4fd)
Customer Stories
How Ashesi University Created a School-Wide Support Center with Help Scout
![Space and Support Help Working Parents Thrive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ghyxB1Ede7Y23qgNf2mMw%2F11b3cad99a3f757b46202b19edfc4305%2FHereForIt-WorkLife-05.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=fa3e43184227bb8585a3c9f039c78441)
Behind the Scenes
Space and Support Help Working Parents Thrive
![12 LiveChat Alternatives for Support Teams and Beyond](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1sN4TEvUBAlVHoKm71i07M%2Fb7028377a06fac123ac8992f196d3a73%2FLiveChat_Alternatives-Optimized.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c3844f17b882762a18f31416c9ffe207)
Software & Systems
12 LiveChat Alternatives for Support Teams and Beyond
![How Distributed Customer Service Teams Improve Each Other’s Skills](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F180CxEOFp9PDGcCukEs2Lz%2F96c78d8897f063e53f9eefe2be99abef%2Fthe-supportive-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59576149097208f1b7f00fc866953dd4)
The Supportive
How Distributed Customer Service Teams Improve Each Other’s Skills
![Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
![4 Message Styles and How to Use Them](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6UK5lnvWKk5Fv4nZp5eSmY%2F2721cc1f4688637c73df4e559f5aec0f%2F22Q4_message-styles_header_v3.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=a5e98d7bbe5ac2a1baaafce6210f194b)
Product Updates
4 Message Styles and How to Use Them
![Help Scout vs. Intercom: A Deep-Dive Comparison](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7pQOwCUpxHR3S88Bod83hQ%2Fa1dc3e00895ff00eb455d8bfa020baa5%2FHelp_Scout_vs_Intercom.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=0e76d01fe83fe27ae54df9652cf8a871)
Software & Systems
Help Scout vs. Intercom: A Deep-Dive Comparison
![7 Predictions for Customer Service and Support in 2023](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1i5P2Iq4omhSnzajCWjsxd%2F9f613f5b011bcc6ebd0ddfc0198d7849%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=534debffab63eda949030470d79ae432)
The Supportive
7 Predictions for Customer Service and Support in 2023
![The Top 9 Help Desk Software for Small Businesses in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Y4mkiWENPh9C3uxNDT8XB%2Fc2beaf83ab3a6c0a752bc25273a73804%2FHelpDeskSoftware-Top9Picks-SmallBusinesses.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3457071ff427c37fd4e919cc6b9cebbf)
Software & Systems
The Top 9 Help Desk Software for Small Businesses in 2024
![Top Shelf Reads from Help Scout Leaders](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4xPAUYlLNlBL8L2UT4NnDa%2F972b3f8e0e4e8e99e7cb67a401edf0c1%2FHS_Blog_Art.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c7284e31f7f1bab0980046d6146090dc)
Behind the Scenes
Top Shelf Reads from Help Scout Leaders
![How To Tell if a Company Is Really Customer-Centric](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6eb1SstFCjIlfBsRE5HmC0%2F041adc54ea151e7bcfa0578c99790d97%2Fcontextual-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6efe3a24f2ccacccd18cc342cbd56882)
Hiring & Culture
How To Tell if a Company Is Really Customer-Centric
![Support Tactic: Fresh Eyes, Fresh Voice](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6p4RgWNiJhqz4cT47b9xeK%2Fd2d81f63582bc40c51f888cc3fc34356%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=30eea5a858c2fbab6463e365c46e10c1)
Tips & Templates
Support Tactic: Fresh Eyes, Fresh Voice
![Setup Guide: How to Create a Shared Inbox in Gmail](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F27eMdKCjNG7HJXPqVCPWVO%2F36f952756fa145a136bb7353373a3f06%2FSetup_Guide_-_How_to_Create_a_Shared_Inbox_in_Gmail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=2c4745d2fc03fb195f8373f60bea1ab3)
Software & Systems
Setup Guide: How to Create a Shared Inbox in Gmail
![7 GrooveHQ Alternatives to Help your Team Scale](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FN0wkGtTNtzjF9n5auIrk6%2F0eb62827f48f6cde76a93bb7f89647aa%2Fcrisp-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e4754af426c40af0ea45950c724d6452)
Software & Systems
7 GrooveHQ Alternatives to Help your Team Scale
![The 10 Best Web-Based Help Desks for Growing Businesses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6xSS406PyNtThhZHeDdoPQ%2F2276553bfef4ed9a05725689a9ed4a74%2Fshared-inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e1b02734ce8ca2d54ef5645511694cb3)
Software & Systems
The 10 Best Web-Based Help Desks for Growing Businesses
![Words are the Bridge: Finding Harmony in Songwriting and Content Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4STjylLC4uOyUkaQPeSeH8%2F5e83cfb1a41834b9297dc900f176fec7%2FHereForIt-WorkLife-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7a95786a07417467441c7259826cc2a7)
Behind the Scenes
Words are the Bridge: Finding Harmony in Songwriting and Content Strategy
![The 9 Best Kustomer Alternatives for Help Desk Tickets](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KylBuCOpcEX49T3mXfA95%2Fceb700495cea72a8a189644fecfba100%2Fcustomer-happiness.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0d0f262a96bcdaa4ffaf0a2ce297122f)
Software & Systems
The 9 Best Kustomer Alternatives for Help Desk Tickets
![Microsurveys: The Quick Way to Capture Customer Feedback](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F616gYmopz3v2FWTum3t3bI%2F26829c713bbbb18490288e29ef05e007%2FBlog_header.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4225ebe7b39ea00c3fa26c276f128ace)
Product Updates
Microsurveys: The Quick Way to Capture Customer Feedback
![Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
![8 Gorgias Alternatives for Better Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6jkTGkH8rNYO5OcIIHBD0b%2Fe9af089ee06a7b92f66e8f4dd4e950c6%2Fzendesk-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=fce23469b8f3f6b7762b3842d689e5be)
Software & Systems
8 Gorgias Alternatives for Better Customer Support
![Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WNHAPH6xkm5MO0DBn0VV%2Fc67fbbb20e80bffbfa74c130d858de5f%2Flive-chat-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e94be3b9ab26f706c2b1b8305c426df7)
Hiring & Culture
Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away
![12 Tips and Tools to Better Manage Your Work Email](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F755okJtdS1elhfHH5i2lU8%2Ff2e7daccd06178119bcd51886c4aae0e%2Fteam-email-management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e4553b973a49bee82d9e40049ef927b2)
Tips & Templates
12 Tips and Tools to Better Manage Your Work Email
![Removing customer service accents via AI: The wrong solution to a real problem](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1fGDH8etUhdFNt833uE7Pu%2F93c620fd2a17f13bffd6134c134cb8b8%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b2ad8ccc847bade24839eff4661b417d)
The Supportive
Removing customer service accents via AI: The wrong solution to a real problem
![How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3g3me7TUsf7D75ninpLtOj%2F6d5acd0ed41368b709ef5b3fb384018b%2FShared_Inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=9c45b4afcb25dc01133cc2558b149bef)
Software & Systems
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
![The 15 Best Help Desk Software for 2024 - Buyer's Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3LT5c22mdWAiPdVLC14ati%2F8d9c605d824fd83900a8b9d4ba03d425%2Fhelp-desk-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ae9d3f0a2056271e0925f88592145800)
Software & Systems
The 15 Best Help Desk Software for 2024 - Buyer's Guide
![Finding Flow at Work and on the Trail](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4STjylLC4uOyUkaQPeSeH8%2F5e83cfb1a41834b9297dc900f176fec7%2FHereForIt-WorkLife-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7a95786a07417467441c7259826cc2a7)
Behind the Scenes
Finding Flow at Work and on the Trail
![Straight From the Source: Help Scout Love](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7FMc3mdUKBlDuDt6hMxmXu%2F4a396bda9f6f934e059ce55e876a6dd0%2FHelpScoutLove-BlogArt-September.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=ea291a32af35aafce8c788c812c90fd6)
Behind the Scenes
Straight From the Source: Help Scout Love
![The 9 Best Missive Alternatives for Team Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3pC1XeM60XT3hvUhKAGyno%2Fc329c0b395b7a38f84008cffe4d418d1%2Fteam-email-management.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=b08b3cc09444d0c16a420cd28ea78271)
Software & Systems
The 9 Best Missive Alternatives for Team Collaboration
![Best Practices and Tips for Implementing a Help Desk](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5VBIGJWSmTjyO6tGd0qoPg%2F2bf929e1ec91560ce0a345b99fc8b104%2Fcustomer-onboarding-specialist-job-description.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=787dd4464cbb93bddc4700cc158e3e19)
Software & Systems
Best Practices and Tips for Implementing a Help Desk
![The Ultimate Guide to Email Management for Education](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7LBIQamFeAOHqVfzSFpcF1%2F2ddc76e5a555ee77dbd53ba9093bac70%2Fcustomer-experience-analysis.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=671a24781002ec3da9388b22e1c61f5a)
Software & Systems
The Ultimate Guide to Email Management for Education
![The Complete Guide to Email Management in Higher Education: Ebook](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4lJzirYhLWUDp2jTwhqha0%2Ff20df13920d098f027ca16df5d660aac%2FEducation-Ebook-BlogPost.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=811f2f7c7bd39a7f9077b693337c1cc1)
Software & Systems
The Complete Guide to Email Management in Higher Education: Ebook
![Choosing an Email Ticketing System: Our Top 12 Picks](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1tPevUnLcDI30SVwTz4Vlq%2F15da2d9bd980121ddc31d1961be9fffd%2Facceptable-reply-time.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7ac510f9786a27fcacb7777616df4b1e)
Software & Systems
Choosing an Email Ticketing System: Our Top 12 Picks
![Product Walkthrough: Help Scout for Education](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1eDp4D4WKGtQFp00uynexU%2F84c7b6af3aaaf7e8a023f3935c407b54%2Fhelp-scout-for-education.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=aae40c35bc1d8bddf18fd191a8dc7e4a)
Product Tutorials
Product Walkthrough: Help Scout for Education
![47 Pro Tips on How to Talk to Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F61vrFhRWhV1qcNW0RNSdvD%2F807f6a84dbe39481ce8e0e00623d7cd1%2FHero_Image.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=1192&s=ab5d9ee9de8c76ede21762904d698d78)
Tips & Templates
47 Pro Tips on How to Talk to Customers
![A Love Letter to Social Media Customer Service Pros](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rjsZoh3likYlNngPFqiSQ%2F2598d1f59d500f51f2736bd3c4172ebc%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90317e28180042c942f7dccd28897250)
The Supportive
A Love Letter to Social Media Customer Service Pros
![Help Desk vs. Service Desk: Which Is Best for You?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3WXzVYBrLLrpOXAFQLUsEq%2F5a46b3ae3a9e571133208468123473b0%2Fhow-to-talk-to-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=53624d219a4ca6969a139f27db7f6ec5)
Software & Systems
Help Desk vs. Service Desk: Which Is Best for You?
![Live Chat Software for Education: The 11 Best Options](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7sqhm2EArRKNqBkiey2eSp%2F88e9c7fe04f5985370c374c8d91ff4cc%2Fsmall-business-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=265a1a4703edde71fecf765d3ef1080b)
Software & Systems
Live Chat Software for Education: The 11 Best Options
![6 Great Templates for Customer Onboarding Emails](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6O98qIQ91t2t2SHtxzbGfT%2Fbe69ce83ddd3234b2c44c3301854898a%2FCompressed.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=014f7d8db7b0b80f63484b784dd18bb7)
Scaling Service
6 Great Templates for Customer Onboarding Emails
![How to Create and Organize a Knowledge Base](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FTiy6D51upOJkis8Wm7u8u%2Fc00884c29231ae104da223938c85e42c%2FCreating-a-Knowledge-Base.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f164c24c527856115d1bded770abef09)
Scaling Service
How to Create and Organize a Knowledge Base
![How To Create an Excellent Customer Engagement Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3qPTcuKCnlWKomtcZYkN02%2Ff92441f1a68883e950969970b3e45cea%2Fcustomer-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e7585cc2df0ad128415c9d467606eac4)
Scaling Service
How To Create an Excellent Customer Engagement Strategy
![Building a Customer-Focused Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ENwWQTa2luk2XmvJ4R0Jt%2F205cc6c8959967f53858d0dc68798fae%2Fcustomer-success-marketing.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5b33ea160fcc6a2af32e50a3f822d683)
Scaling Service
Building a Customer-Focused Company
![The Beginner’s Guide to Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F49ohyL74fsnMB87NZSABaf%2Fe2ff1271272864775db1060805d1ef42%2FBlog_Art-HS_Setup_Guide-August.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=aa734d79500eead01d4d667f4e4d270a)
Product Tutorials
The Beginner’s Guide to Help Scout
![A Guide to Customer Success Manager Career Paths](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3lxOYDiGs9wJpYGPmO9Hxp%2F003f0bb86241a31abe9e9933f4254300%2Fsupport-career-paths.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d392941b99e3d8226a837691e284dd83)
Scaling Service
A Guide to Customer Success Manager Career Paths
![Changing a Company Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ZQy6FOfVzfYhEkWRQANT0%2F3e28448f42e52a2e4bf1aed2b0eb5e3b%2Fask-help-scout-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=1b826a8997a571ef1404211483e7df6a)
The Supportive
Changing a Company Culture
![Standard vs. Plus Pricing: How to Choose the Right Plan For You](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5GlN3ovLtvkl5A7qgT9FnZ%2F219a18062790fa29bc6ba6f6daf91b5e%2FBlog-Art---July_optimized.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=eca4a419dbbd3d3e083c671ee789af56)
Product Updates
Standard vs. Plus Pricing: How to Choose the Right Plan For You
![How to Create Great Customer Feedback Email Templates](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5MLmhMz6gregHlU9MdloiR%2Fef8889ef265498e7c4dea8e6bf471ee0%2Fbest-email-management-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5bb017669c93772c64884de9169105b4)
Scaling Service
How to Create Great Customer Feedback Email Templates
![8 Free Customer Satisfaction Survey Templates](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nvJdzrej61CLPtOLjCHV5%2Fe364b47e567a6467a9a5e2dbb2d965ca%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6b3fb354eb3e75c69e60c757efc708fd)
Scaling Service
8 Free Customer Satisfaction Survey Templates
![Email vs. Live Chat Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nvJdzrej61CLPtOLjCHV5%2Fe364b47e567a6467a9a5e2dbb2d965ca%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6b3fb354eb3e75c69e60c757efc708fd)
Software & Systems
Email vs. Live Chat Support
![If Customer Service Were Really Superheroes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1i5P2Iq4omhSnzajCWjsxd%2F9f613f5b011bcc6ebd0ddfc0198d7849%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=534debffab63eda949030470d79ae432)
The Supportive
If Customer Service Were Really Superheroes
![How to Write the Best Customer Support Manager Job Description](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FtzXQf5SGcSYat5I13wNq0%2Fb60f320719cd320d3a5adcb60ff9100e%2Fwork-from-home-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1009ab00f772b9c15842d4bc8c8329c6)
Scaling Service
How to Write the Best Customer Support Manager Job Description
![The Problem With Gmail and Outlook for Shared Email](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1XtOVco6UPVgRxdKvs4Ba0%2F254fe5a319c4f16b7ce667c9f29413f4%2Fchoosing-support-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e0a8ad23e101edf590302a6d7dc6e2d9)
Software & Systems
The Problem With Gmail and Outlook for Shared Email
![Work For Customers, Not Personas](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F69XhR1CYcPx3JLIOU1Bx7A%2F7de0f95d7c60b4d9c678920e5ed9a898%2Fmlynne_helpscout2_final.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=228bd70cdd8ad810e729442c8b53dda8)
Scaling Service
Work For Customers, Not Personas
![4 Customer Success Plan Templates and How to Use Them](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F39kIL91dmwPv0wsoYQOXYh%2F416fc4c9dadb35eca7a8433be8d804e1%2Frelease-notes-may.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cac4769802f954653d78b45e9ee89904)
Scaling Service
4 Customer Success Plan Templates and How to Use Them
![Customer Service Hiring: Project Ideas](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3O9bm42C5wSPlIWezwSASR%2F124273f242e7c47bdcd3d48edeeb4707%2Fhiring-writing-skills-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c5f6a9717c5ffd411335e7d624d2edc7)
Scaling Service
Customer Service Hiring: Project Ideas
![Support Team Swarming Vs. Tiering](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7KBkwLCt7FM5HigaNC4qUf%2F89272ae540bc030250d296c91857944a%2Fsupport-customer-retention.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a066db3b8ff96f3e7228adbca26a5079)
Scaling Service
Support Team Swarming Vs. Tiering
![Product Support Analyst Job Description: Template and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FSDeHYVISJ8IbRz2BKD50A%2Fcf6295def1c0178ad1042202f1b04f87%2Fcustomer-satisfaction-score.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=cc590a5f4bac1228ebb1e7c034923902)
Scaling Service
Product Support Analyst Job Description: Template and Examples
![10 Practical Ways to Increase Team Productivity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FfamZv5qNZcteykSioayPe%2F48137bdcbf33e8fe5546d27afa258631%2Fwhole-company-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8920ab9f9d3161a0f103a17275f9bc3d)
Leadership Tips
10 Practical Ways to Increase Team Productivity
![9 Helpshift Alternatives for Your Customer Communication Needs](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3rS0EIoNCnnik6WASTd2zn%2F18ec14f5be54da6d8d1d29c819ccd94d%2Ffront-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f177e0bfa3c53694b927a8191e022750)
Software & Systems
9 Helpshift Alternatives for Your Customer Communication Needs
![The 7 Best Zoho Desk Alternatives on the Market Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7qR7QOGnoIp7vU8oG7TsTU%2F0f3ea7aaa4bfd9dda0dfc392edc2acc3%2Fhelp-desk-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=794&h=466&s=bd7d2f5e39f66467664b1519b9f60374)
Software & Systems
The 7 Best Zoho Desk Alternatives on the Market Today
![9 Best Live Chat Widgets for Your Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F70AuczAZ34nHe7ByqY14Ah%2F5480e4be45deb31e7b6ddbd91b05d2e1%2Fsaas-customer-success.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3f20c36596bc50cb7abf35336e1f748f)
Software & Systems
9 Best Live Chat Widgets for Your Business
![How To Write an Auto-Reply Email: 6 Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3h5TrOqDnGAsBCtXH97NZ4%2F1a73351398c0635834f2ccae61d58242%2Fcustomer-service-software-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c47cc5e350ff0352746a34f607a5e636)
Tips & Templates
How To Write an Auto-Reply Email: 6 Examples
![The 8 Best LiveAgent Alternatives For Customer Support Software](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nHrNlP88sJ2dn33Yykbmc%2Ff59b18fd5d859891c3dbf867eca1066a%2Fsmall-business-help-desk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a6ff1283012ed8ad8a2653b45e8fc08c)
Software & Systems
The 8 Best LiveAgent Alternatives For Customer Support Software
![How RealtyNinja Supported 300% Customer Growth with Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5lTjvnB2O3JfRsi9xwX9id%2F8d31b83b5b441b9f00851ea18cabd85c%2FBlog_Roll_Image_RealtyNinja.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=6a0121c73ebd00c8a6a4d505ca75ebb1)
Customer Stories
How RealtyNinja Supported 300% Customer Growth with Help Scout
![Guiding clients to email support instead of their account managers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NAvFkZfj52vJ3AVbyIOL4%2Fd9374dc2f3c5af8c83f1f105bb81c7c3%2Fask-help-scout-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=59d219ac6085c9a4383d2a3357438e4d)
The Supportive
Guiding clients to email support instead of their account managers
![Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
![7 Types of Software Every Small Business Should Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4KQKKfGSeiiW47jiB1Ja9m%2Ffea5d4ebeb82acbb393c9888ac970885%2FHS_Census_optimized.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=6c67177b6b86fa808eff145c132edc22)
Software & Systems
7 Types of Software Every Small Business Should Consider
![7 Best Practices To Boost Your Team Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F19nDIr2D5GOuBCVn43ufFl%2Fda5c4750ca4d844725168fe996d48199%2FProfessional-Services-Hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=624&s=caf10ac6e313244443390dddcaac7a34)
Leadership Tips
7 Best Practices To Boost Your Team Collaboration
![Is Google's LaMDA sentient, and if so would it like a job?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F180CxEOFp9PDGcCukEs2Lz%2F96c78d8897f063e53f9eefe2be99abef%2Fthe-supportive-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59576149097208f1b7f00fc866953dd4)
The Supportive
Is Google's LaMDA sentient, and if so would it like a job?
![The 9 Best Email Support Software Solutions for Your Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F70vAzrUJEhHGQmrVhvU0V3%2F546e7b88f0d0c0c609ba93bca39bfc84%2Fcustomer-loyalty-programs.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=884eaceb56b3af70f71ef360d96f637b)
Software & Systems
The 9 Best Email Support Software Solutions for Your Team
![Omnichannel Customer Service 101: Definition, Benefits, & Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2sBsJgg6OdbhXN4A7vOXf0%2F39e04d757165a42ff6099cc71de7de3e%2Fomnichannel-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=d930723fb99e1d4f3d5afab3793fbeeb)
Leading Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
![Turning support requests into customer insights](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HHNKIkcrLeDAYtN40GYVG%2F1ec0d949bd78c304a5299b9819baa889%2Fcommunicating-support-team-successes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=40108eeab8826fa109f55318a3283617)
Customer Engagement
Turning support requests into customer insights
![Help Scout’s Ultimate Guide to Remote Management](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4F783ipz1oH5KQ1KEzmjaV%2Fdd1ae2e98d24dc2a7bdb2e2b7ce78e5a%2Fultimate-guide-to-remote-management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f33bb8b1bd5a8cfc379dab59d5646733)
Working Remotely
Help Scout’s Ultimate Guide to Remote Management
![Customer Onboarding: Steps, Examples, and Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4U8rlEdOSoHA7lkbKRIvcg%2Fff4fe67e600479d317ee70a5953f08bb%2Fcustomer-onboarding.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=9164602a01635fd7ea5c6732cf5ae659)
Revenue Growth
Customer Onboarding: Steps, Examples, and Best Practices
![How George Washington University Handled a 22% Increase in Email Traffic](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F42JifzEiFTBIdXNjBjBw0L%2F84868701a1924139e38150310a9eec1e%2FBlog_Roll_Image_GeorgeWashingtonUni.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=ec79b6e26147f264ff32c68a3aebdb51)
Customer Stories
How George Washington University Handled a 22% Increase in Email Traffic
![7 Key Customer Experience Metrics, From Basic to Advanced](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1EKSqoD5ZMpzgKOMEkLBsf%2F6d14c213336386488a4ce37c4a31e838%2Fcustomer-experience-metrics.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=bbdce9c6db7bb1c81c40905fac080b31)
Customer Engagement
7 Key Customer Experience Metrics, From Basic to Advanced
![The 9 Best HappyFox Alternatives on the Market in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1eSFB1e6n0SYrw25EJ4swD%2Ff121fd13a0874e74b5bd0aba2ba08310%2Fcustomer-centric-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ce9c6422d75d153187534fa10a1abc8d)
Software & Systems
The 9 Best HappyFox Alternatives on the Market in 2024
![The 11 Best Kayako Alternatives for Customer Support in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FSDeHYVISJ8IbRz2BKD50A%2Fcf6295def1c0178ad1042202f1b04f87%2Fcustomer-satisfaction-score.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=cc590a5f4bac1228ebb1e7c034923902)
Software & Systems
The 11 Best Kayako Alternatives for Customer Support in 2024
![11 Best HubSpot Alternatives for Support, CRM, and Marketing](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6VM8Yjd9xv1sGDRhVjNk6d%2F174acdb2c81f4b797168f9b1646bdaed%2Fhubspot-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=9295f4cee547a636cd02973dff238151)
Software & Systems
11 Best HubSpot Alternatives for Support, CRM, and Marketing
![Museum of Customer Support: Ancient Fast Food](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F47tcmdbgMT3CYHqaTZt32W%2F672ad54edf2282a8750583f352cb44d4%2Fmocs-ancient-fast-food.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=df1a97eab5104a3e9b08fa2d740bc70f)
The Supportive
Museum of Customer Support: Ancient Fast Food
![The 8 Best Ecommerce Help Desks On The Market Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6PNSmsaCbjYDOk7i70VnEa%2F98e6c0dbdbf4389f207831f242fb0808%2Fecommerce-help-desk.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=24a183859802bf72257f25e6325cd8c1)
Ecommerce
The 8 Best Ecommerce Help Desks On The Market Today
![Ecommerce Live Chat: Why You Need It + 12 Top Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6SBhET2PR53OJF8HBv92td%2F43d812ff05e10805de532ff8c54043f7%2Fecommerce-live-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=baa848167baf588e1d3d50f6b21fa0d8)
Ecommerce
Ecommerce Live Chat: Why You Need It + 12 Top Tools
![The 9 Best Help Desk Software for Schools and Universities](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1WlrRvB1vae29EYMbqTJia%2F28b13d988f58daf70af582de5c3887bd%2Fcs-training-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=948a3f9a1c76d702e8df8d1fa56a678f)
Software & Systems
The 9 Best Help Desk Software for Schools and Universities
![Make Sure Every Customer Finds an Answer With Docs + Beacon](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F40G1Eutj1TlzJubq5WZq79%2Faafaa2194063a01597e51a8ce53fd1e5%2Fdocs-meets-beacon-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=bebcbd88dde91b027cc7e8ff144992e8)
Product Updates
Make Sure Every Customer Finds an Answer With Docs + Beacon
![How to Know When It's Time to Hire For Your Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3JnWc4HXBL6RjwbV3NkCbU%2Ff422fad33f5c1f1a5bb6a0418ba4c4a6%2F23Q1_blog_when-to-hire-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=674ab7655506cae260d42a008d267d9b)
Leading Service
How to Know When It's Time to Hire For Your Support Team
![Step-By-Step Guide: Measuring Customer Service ROI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KYyBYibzWhUePMph2nasD%2Fbaf93a208212cc781fdf095264bc8694%2Froi-and-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=831ae12f30962095dcad923d11e049de)
Leading Service
Step-By-Step Guide: Measuring Customer Service ROI
![Release Notes, March 2022: Previous conversations, user report change, and more!](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Release Notes, March 2022: Previous conversations, user report change, and more!
![The 9 Best Email Collaboration Software Platforms](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7LBIQamFeAOHqVfzSFpcF1%2F2ddc76e5a555ee77dbd53ba9093bac70%2Fcustomer-experience-analysis.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=671a24781002ec3da9388b22e1c61f5a)
Software & Systems
The 9 Best Email Collaboration Software Platforms
![Help Scout’s Conversation Corner on Experience This!](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rjsZoh3likYlNngPFqiSQ%2F2598d1f59d500f51f2736bd3c4172ebc%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90317e28180042c942f7dccd28897250)
The Supportive
Help Scout’s Conversation Corner on Experience This!
![7 Outlook Shared Mailbox Alternatives for Email Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F40cf8GinPSvurfRvlXF3WI%2Fe7f3addac7459b782306d60ccf9771cb%2Fai-support-chatbot.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c5a51d738b939206079c94656b618a70)
Software & Systems
7 Outlook Shared Mailbox Alternatives for Email Collaboration
![Writing Excellent Customer Service Emails](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5j4UU8Xx9mbD91TllTd0CD%2Fac315d4e87c939075df3c8c51b4037f3%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=223ef2f69a4b16d6ac1b13bf88cf3043)
Tips & Templates
Writing Excellent Customer Service Emails
![Teaching Analytical Reading](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1l2uoGHmw6z9ypuek9s5sN%2Ff9fafe5026fa4d99e2290efffc3ba2c5%2Fask-help-scout-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=b12fa34064f9d11ea044552611a661af)
The Supportive
Teaching Analytical Reading
![The 7 Best Crisp Alternatives for Customer Support in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FN0wkGtTNtzjF9n5auIrk6%2F0eb62827f48f6cde76a93bb7f89647aa%2Fcrisp-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e4754af426c40af0ea45950c724d6452)
Software & Systems
The 7 Best Crisp Alternatives for Customer Support in 2024
![How to Change Your Team’s Behavior](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1fGDH8etUhdFNt833uE7Pu%2F93c620fd2a17f13bffd6134c134cb8b8%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b2ad8ccc847bade24839eff4661b417d)
The Supportive
How to Change Your Team’s Behavior
![13 Best Practices for Improving Online Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FKBmc1QGt1taa8a6evIDSA%2F6770e4ed536657bc889bf1b7a5c024bf%2Fonline-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=25752cc0ec359407eacbd2de2830d81f)
Tips & Templates
13 Best Practices for Improving Online Customer Service
![Customer Success: What It Means, Why It Matters, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F79SB7p7gOKqYm6SIxBvQcq%2F1697dda96a3bca13990011744369bc20%2Fcustomer-success.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0fa01f69a1dfa7d70ae5bd42afe3026c)
Customer Engagement
Customer Success: What It Means, Why It Matters, and More
![The 9 Best Gmelius Alternatives for Email Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KylBuCOpcEX49T3mXfA95%2Fceb700495cea72a8a189644fecfba100%2Fcustomer-happiness.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0d0f262a96bcdaa4ffaf0a2ce297122f)
Software & Systems
The 9 Best Gmelius Alternatives for Email Collaboration
![The 12 Best Intercom Alternatives and Competitors in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1XmSXbE7GZ28Gpkulok2fV%2F4537fc344f68934ce3f2fe79c7230c40%2Fintercom-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=067a9295f0bc740631034436a3865466)
Software & Systems
The 12 Best Intercom Alternatives and Competitors in 2024
![How to Deal with Difficult Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7wio4dnqPxexmNunrwd7wV%2F77de046c1f8af59ecf99c9e78a57eb33%2Fhow-to-deal-with-difficult-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=abe17d51aeed69b61bbbd51c11f73eed)
Tips & Templates
How to Deal with Difficult Customers
![Museum of Customer Support: The First Shopping Cart](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7CV0Zikd0JfwARX7VrMpuW%2F7223c8d35b57be6c57d16d21d40654f7%2Foldest-support-complaint.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e0042c2e9e885bb7e45683e576f10dc0)
The Supportive
Museum of Customer Support: The First Shopping Cart
![SaaS Customer Success: Key Roles, Strategies, and Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F70AuczAZ34nHe7ByqY14Ah%2F5480e4be45deb31e7b6ddbd91b05d2e1%2Fsaas-customer-success.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3f20c36596bc50cb7abf35336e1f748f)
Customer Engagement
SaaS Customer Success: Key Roles, Strategies, and Tools
![11 Key Customer Service Metrics + 4 Real Example Reports](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F41IBOFATWKsHSYUEYIbQu%2Fd6593cd6f81f1b9a9adaa0af28bff2d1%2Fcustomer-service-metrics-reports-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=425cb373d5cb60862e9f415106e0cdb6)
Leading Service
11 Key Customer Service Metrics + 4 Real Example Reports
![Measuring Customer Service Success More Broadly](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ZQy6FOfVzfYhEkWRQANT0%2F3e28448f42e52a2e4bf1aed2b0eb5e3b%2Fask-help-scout-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=1b826a8997a571ef1404211483e7df6a)
The Supportive
Measuring Customer Service Success More Broadly
![9 Guiding Principles for Doing Startup Customer Service Well](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Wdfgmd2chQ7aggdJcVp0t%2F1631df0021c3f6cee9e1c634311bd93c%2Fstartup-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3f4893d77edc0a114deb270f63dc06bd)
Tips & Templates
9 Guiding Principles for Doing Startup Customer Service Well
![Encouraging Support Teams To Write Help Docs](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3bgHFdfUdlhFEjicvOm9Io%2F391d8ae3629272d455c104662cafe462%2Fask-help-scout-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=a9b36d85850e085d6cadbd6bf64cd1f7)
The Supportive
Encouraging Support Teams To Write Help Docs
![Top 14 Freshdesk Alternatives and Competitors for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fp7upr51N1kafyTOhMbPkw%2Fd59603e0dc0b8fcc94ba82600233669d%2Ffreshdesk-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5c992c5f13f33dfa39e103fabd980252)
Software & Systems
Top 14 Freshdesk Alternatives and Competitors for 2024
![12 Predictions for Customer Service Trends in 2022](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2svLT0nas1p99cVhd0nK94%2Fcc1d5536eb4ac722182466b12f0eb957%2Fthe-supportive-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=20a39c610e76869d12bfa917fe9ec5ae)
The Supportive
12 Predictions for Customer Service Trends in 2022
![Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3VxUpXjTXRl82gkWQtFDAu%2F3f76cd8400227a67f4dabb89fa876bf2%2Fdistribution-list-vs-shared-mailbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=6b364fa93b1dd890802b1c45dc0f46ef)
Software & Systems
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
![Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FOL2o0NH90MQeAEKH4wwKJ%2F333950572bc4238e800b7f135068550b%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=8ead3da3437fb16f550f2a62d6f9b544)
Product Updates
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
![Fast Food vs. Fine Dining in Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FnBaaEXW3hANTEovp8dnQu%2Fb8f4bc9fb0f40f01eefbd3fbc8e5f7cd%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3759b6c05e2f28b1201b55a2894f4e0c)
The Supportive
Fast Food vs. Fine Dining in Customer Service
![How To Make the Most of Your Customer Support Data](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7ggqFcAU6T9vFf0YFzO8sY%2F2290c5b876fa0b1f86326d97c0df2f05%2Fsupport-data.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b41db0ccafa4fba6f0a48cecebc922bc)
Leading Service
How To Make the Most of Your Customer Support Data
![Reducing and Handling Ecommerce Shipping Cost Complaints](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4NYxBtqTTdV3ygYRZcNmN3%2F7c810a754f4217f444261006748b95a7%2Fshipping-cost-complaints.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4b3fb70fff698c2b03a7fcd6ce544a12)
Ecommerce
Reducing and Handling Ecommerce Shipping Cost Complaints
![Customer Self-Service: Benefits, Tips, and 5 Great Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6AU8eAg7cVJQng20GwG9hL%2F17fe0b0315ac784f0e53cb5f449525d8%2Fcustomer-self-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=79330df5ff61cea5476e6c8f99460b9c)
Scaling Service
Customer Self-Service: Benefits, Tips, and 5 Great Tools
![Dealing With Abusive Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Co66hJxZAKMtZj8rRLjZE%2F407cdbb161f3a7dbec61fe3a161ac357%2Fthe-supportive-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a8b4086e5262021ba5e45cfd20e28cba)
The Supportive
Dealing With Abusive Customers
![The 9 Best Team Email Management Software for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3pC1XeM60XT3hvUhKAGyno%2Fc329c0b395b7a38f84008cffe4d418d1%2Fteam-email-management.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=b08b3cc09444d0c16a420cd28ea78271)
Software & Systems
The 9 Best Team Email Management Software for 2024
![How FlexJobs Engages Customers With Proactive Messages](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4s5huuqVAzbfWDo6A55WqW%2Fd9e9f8139df4c7070cb9cf319bb1f471%2FBlog_Roll_Image_FlexJobspng.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=39383a8a20b1e994d0c261cbed7aca6d)
Customer Stories
How FlexJobs Engages Customers With Proactive Messages
![How Support Teams Can Improve Customer Retention](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7KBkwLCt7FM5HigaNC4qUf%2F89272ae540bc030250d296c91857944a%2Fsupport-customer-retention.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a066db3b8ff96f3e7228adbca26a5079)
Leading Service
How Support Teams Can Improve Customer Retention
![The 8 Best Customer Service Channels (& How to Pick Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4izKPBKt3BsoDhsOlKxvka%2F2e042580f038c73984777d106488d7d0%2Fcustomer-service-channels.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f25a2e153d98dd4a90f872fc5d067b7d)
Leading Service
The 8 Best Customer Service Channels (& How to Pick Them)
![Museum of Customer Support: The World's Oldest Complaint Letter](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4O4P1mIkahwA3IpjWDvaju%2Fa7086603a7ef551b65957484030bc267%2Foldest-support-complaint.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=02a8253c37fd76bfd105e92f7500db27)
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
![The Pros and Cons of Free Help Desks + 5 Options to Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Cx93zftXdLzVIvNeIDCVT%2F08cf97fa5638e8b91f3873b19546eeed%2Ffree-help-desk-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1d9ae91d75cf2f50fd91a8f44e8941d9)
Software & Systems
The Pros and Cons of Free Help Desks + 5 Options to Consider
![Writing Your Own Customer Service Recipe Book](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F180CxEOFp9PDGcCukEs2Lz%2F96c78d8897f063e53f9eefe2be99abef%2Fthe-supportive-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59576149097208f1b7f00fc866953dd4)
The Supportive
Writing Your Own Customer Service Recipe Book
![The 8 Best Hiver Alternatives for Team Collaboration in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F12X7iJcYnuC6iJ3FHHNpxo%2Fb0cd4c1d7ebf6658bb81dd151b6d6864%2Fhiver-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c5f258201e3dc970fe8420f4d4ced90d)
Software & Systems
The 8 Best Hiver Alternatives for Team Collaboration in 2024
![Delivering Excellent B2C Customer Service: 7 Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2HSvvRvz4rFvTDxi9h0s7B%2F16ddfa56dfb4c10c66bc1e7c8bc1e3fe%2Fretention-marketing-for-ecommerce.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=24375cbac5b3601f9b49afd3a8b2e7a2)
Tips & Templates
Delivering Excellent B2C Customer Service: 7 Best Practices
![19 Actionable Help Desk Metrics for Customer Support Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6p4RgWNiJhqz4cT47b9xeK%2Fd2d81f63582bc40c51f888cc3fc34356%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=30eea5a858c2fbab6463e365c46e10c1)
Leading Service
19 Actionable Help Desk Metrics for Customer Support Teams
![DEI at Help Scout: 2021 Update](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4tj7e7MEPSJCQDMgjzeWDS%2Fc67dff65eda617d61db9b6f88a756402%2Fdei-2021.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=bffd05055011ea21b1dec0a56c60c59d)
Hiring & Culture
DEI at Help Scout: 2021 Update
![Shared Email Account: Types, Tips, and the 9 Best Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F755okJtdS1elhfHH5i2lU8%2Ff2e7daccd06178119bcd51886c4aae0e%2Fteam-email-management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e4553b973a49bee82d9e40049ef927b2)
Software & Systems
Shared Email Account: Types, Tips, and the 9 Best Tools
![14 Actionable Live Chat Metrics to Start Tracking Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nvJdzrej61CLPtOLjCHV5%2Fe364b47e567a6467a9a5e2dbb2d965ca%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6b3fb354eb3e75c69e60c757efc708fd)
Leading Service
14 Actionable Live Chat Metrics to Start Tracking Today
![Buyer's Guide to Choosing the Right Customer Support Tool](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1XtOVco6UPVgRxdKvs4Ba0%2F254fe5a319c4f16b7ce667c9f29413f4%2Fchoosing-support-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e0a8ad23e101edf590302a6d7dc6e2d9)
Software & Systems
Buyer's Guide to Choosing the Right Customer Support Tool
![The 22 Best Zendesk Alternatives + Competitors for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6jkTGkH8rNYO5OcIIHBD0b%2Fe9af089ee06a7b92f66e8f4dd4e950c6%2Fzendesk-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=fce23469b8f3f6b7762b3842d689e5be)
Software & Systems
The 22 Best Zendesk Alternatives + Competitors for 2024
![Terrifying Tales of Spooky Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FG7FB1djwjZqBhfOV1uWrV%2F62a6eedb135280f7d4a7c0358a067357%2Fhalloween-customer-service.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a8b1185dd1a2bbe89448e9f234105a4d)
The Supportive
Terrifying Tales of Spooky Support
![What is SaaS Customer Support? Examples and Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fjxa5zfMHuyTTFX8kDbpYG%2F706abeff73aad28c6f061ee12d614495%2Fsaas-customer-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a63958148f232cdc8821fa722997b3e8)
Tips & Templates
What is SaaS Customer Support? Examples and Best Practices
![Announcing Help Scout's 2021 Customer Service Awards](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F55uTQeZ6JidsitRHgdYpYo%2Fb5e1ab53672e4e68bebf44523bb61dd0%2Fcsawards-meta-2021.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=479&s=3fed4ea0909a92c5c1fe4f7c04debee2)
Leading Service
Announcing Help Scout's 2021 Customer Service Awards
![Annual Planning as a New Customer Support Leader](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NAvFkZfj52vJ3AVbyIOL4%2Fd9374dc2f3c5af8c83f1f105bb81c7c3%2Fask-help-scout-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=59d219ac6085c9a4383d2a3357438e4d)
The Supportive
Annual Planning as a New Customer Support Leader
![15 Customer Communication Tools to Engage Your Audience](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ii7Y3DWvmvumlgnHZ7UBd%2F7c60be108193459da5fb62f37c79f93c%2Fcustomer-communication-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c2ea315dd03c5bd6c5d9fdccec36f096)
Software & Systems
15 Customer Communication Tools to Engage Your Audience
![Visit Sea Sat, the Customer Service Restaurant](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Hxcj2GVSEhgxL1fwrfPjx%2F62cdbbaef2c40be260e4a716e9f2fef5%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=101811dc4c6965670c735b5967187596)
The Supportive
Visit Sea Sat, the Customer Service Restaurant
![9 Actionable Knowledge Base Metrics to Start Tracking Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FzFfI0Eg5mNXj36CtF8Uv1%2Ffb07b1a535e11fad1986467ac1dbf3ee%2Fknowledge-base-metrics.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a8e4897e5417cac426cc220c1810c7ea)
Leading Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
![Why Customers Ask Vague Questions (and What To Do About It)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4BYtbWjQPFEBB1CUgWtv2F%2F888cf4875a66b6303da7fb200f24f481%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=845c9066fb9c80eb5af80338b768e3c6)
The Supportive
Why Customers Ask Vague Questions (and What To Do About It)
![The 11 Best Ecommerce Customer Service Software Platforms](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6YY0j8hHt9vBteXkqVEdQx%2Fb81d7b8d752e417ced7e56369de9b46c%2Fecommerce-customer-service-software.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=db5d39554de0346ec1b980e2fb0248e9)
Ecommerce
The 11 Best Ecommerce Customer Service Software Platforms
![Build Better Customer Relationships With New Targeted Messages](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F46fVYijhf14JqNnX0gCIWu%2Fc2d7d8d4227462d9db2e848d78413110%2Fproactive-messages.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=aa3a98e66aaef8d68b5a777635f0f3f5)
Product Updates
Build Better Customer Relationships With New Targeted Messages
![10 Ways to Improve Your Customer Service Security](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FMz233uZNxbrwzRB87XcaC%2Ff75dc6a6e4fc1470dd5bf31b2279a281%2Fcustomer-service-security.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2730a3c146cca90fd73e79eecb9f547f)
Leading Service
10 Ways to Improve Your Customer Service Security
![The 14 Best Email Management Software + Features to Look For](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5MLmhMz6gregHlU9MdloiR%2Fef8889ef265498e7c4dea8e6bf471ee0%2Fbest-email-management-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5bb017669c93772c64884de9169105b4)
Software & Systems
The 14 Best Email Management Software + Features to Look For
![How to Scale Customer Support Without Compromising Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NypwPKtIDsberA1X27Ixt%2F7dad9d8f30c355ceb88fb47a79b19600%2Fscale-customer-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8e3835fe63d6f6898778ffc85bec25ad)
Scaling Service
How to Scale Customer Support Without Compromising Service
![5 Steps Support Teams Can Take To Get Product Bugs Fixed](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1miY9fOZxKBbWxlnx6oLCN%2Fca2b36fb2b0ef28b42cf1299d343cde3%2Ffixing-product-bugs.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a4b87dd981383c5bd5fac1e304d1a6ba)
Tips & Templates
5 Steps Support Teams Can Take To Get Product Bugs Fixed
![Help Scout’s Step-By-Step Remote Hiring Process](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6HnyDP1GNzx0udvMikamap%2F97074f3a2d2da6c363bfb1f4006567b9%2Fremote-hiring-process.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=04f39e38f9689e7221535f44d231a6ba)
Hiring & Culture
Help Scout’s Step-By-Step Remote Hiring Process
![The Book That Changed My Customer Service Career](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6OIHQR6tXNXGUABjiDUjHX%2Fab4fd6c3cd46f9ced4137a7bb6663b0b%2Fthe-supportive-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=dfaa3c9ad2e1af9ff9c7b1ebf831c3e1)
The Supportive
The Book That Changed My Customer Service Career
![Customer Onboarding Specialist Job Description: Templates and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5VBIGJWSmTjyO6tGd0qoPg%2F2bf929e1ec91560ce0a345b99fc8b104%2Fcustomer-onboarding-specialist-job-description.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=787dd4464cbb93bddc4700cc158e3e19)
Scaling Service
Customer Onboarding Specialist Job Description: Templates and Examples
![The Supportive: A Series for Service Professionals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1i5P2Iq4omhSnzajCWjsxd%2F9f613f5b011bcc6ebd0ddfc0198d7849%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=534debffab63eda949030470d79ae432)
The Supportive
The Supportive: A Series for Service Professionals
![Customer Success Specialist Job Description: Template and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4JDQozn9sjDYkCStcZgUFE%2F0214bbcbcc53f98806a28c628d6e42e3%2Fcustomer-success-specialist-job-description.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=338b716b70d6e2a24f7a5ef2160d56d4)
Scaling Service
Customer Success Specialist Job Description: Template and Examples
![Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FGxih7grT40gmy4kEj9tOS%2F2fc6f8a85f16d2d4d05d9651dc65d853%2Fsmall-business-customer-service-outsourcing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=44a780a6aa51d3bc9fb5aabb95ce8530)
Scaling Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
![The Ultimate Guide to Small Business Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7sqhm2EArRKNqBkiey2eSp%2F88e9c7fe04f5985370c374c8d91ff4cc%2Fsmall-business-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=265a1a4703edde71fecf765d3ef1080b)
Tips & Templates
The Ultimate Guide to Small Business Customer Service
![What Should I Include in My Cover Letter?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5yOe0U9e9ZqoYxd9TQzol0%2F99d5499d8e2cde1f262fa21ebeeb5c8d%2Fask-help-scout-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=ca3c4c615bcd52a17b888538f0d82f4e)
The Supportive
What Should I Include in My Cover Letter?
![How to Measure Customer Service Quality: Methods & Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F369qQrYDkCsHXqn7iJDuce%2Fc2d8a09e4f8f2db0135b26c15b6fcf1a%2Fsupport-quality-assurance.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=dfdf41e782d3787742086540da5a17a6)
Leading Service
How to Measure Customer Service Quality: Methods & Tools
![How to Write a Tier 2 Support Job Description + 5 Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2DGtGdZAbmrXeVDiHtmWWm%2F6dea1ef7ead96e0be7cbc4eaa70fa70a%2Ftier-2-support-job-description.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=701ceafb7b39a64cbb588df0addef4d2)
Scaling Service
How to Write a Tier 2 Support Job Description + 5 Examples
![Customer Support Rep Job Description: Template and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F370himT9JogjpTsvUxuvWT%2F84b6cbf769c2e2dfc0b66a0b7b71cdd5%2Fcustomer-support-representative-job-description.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=50db19c8ebf28dabaae956cb55003a43)
Scaling Service
Customer Support Rep Job Description: Template and Examples
![Knowledge Base Software: The Best Options for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4VY0aOTVjiQx4zLp6c3nQZ%2Fb82eac2cb1db815004c545b94d382b2b%2Fknowledge-base-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=70e90fccdea05600fc13b708b9c07034)
Software & Systems
Knowledge Base Software: The Best Options for 2024
![Tips & Templates for Writing Great Knowledge Base Articles](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3dl5IouFesEpa7v4d8e5oe%2F9368d160fcc84ed2609e3d18a03c512a%2Fknowledge-base-article.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=bdb38fb45fa6073dd485836334982315)
Tips & Templates
Tips & Templates for Writing Great Knowledge Base Articles
![18 Customer Service Tips for Financial Services Companies](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F26gDV5o0l2YRxDNHHpBeqf%2F5ec5702d5b221b1738b45d5950a59756%2Ffinancial-services-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a2e89f9e94696db4883fc495439ed65d)
Tips & Templates
18 Customer Service Tips for Financial Services Companies
![Managing Social Media Customer Service: Strategies and Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4WAVLWYWnt90aUylnZZ19e%2F91746836f318be36a2da453cefdefefb%2Fsocial-media-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6555e99f4337dabf036176ff7b16c0c0)
Tips & Templates
Managing Social Media Customer Service: Strategies and Tips
![9 Customer Service Blogs Every Support Pro Should Follow](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4niczUJxndDPtMEXI8yOKZ%2Fd0383b1ecd489c6bffc9913654345c90%2Fcustomer-service-blogs.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=dbbfcd4408718f09301fd6df27e1c9f7)
Tips & Templates
9 Customer Service Blogs Every Support Pro Should Follow
![How to Recognize, Reduce, and Repair Customer Service Burnout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2eZPm79BvbDRnJiCh7xN4q%2Fdda0f6b7568587a71e6e48071770f376%2Fcustomer-service-burnout.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e504180f73a769fff960566a08c63800)
Leading Service
How to Recognize, Reduce, and Repair Customer Service Burnout
![How FAQ Software Can Help Your Small Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1NOikLb4bVHDBrNvWQ5AlT%2F6e89732a4299a39afe4619632e1c8eba%2Ffaq-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3a89781c952df118aa9a90f1d7dd98b4)
Software & Systems
How FAQ Software Can Help Your Small Business
![13 Tips and Best Practices for Real Estate Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3gwiNnfFueSHUYcp2Tsbhg%2Fe5607747d2425191834facebe6f72048%2Freal-estate-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=14959a0533797fac299aecf76f8d7d35)
Tips & Templates
13 Tips and Best Practices for Real Estate Customer Service
![Building a Customer-Oriented Company: Strategies & Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7AXXbsSs0UZOyHT2mcFlMB%2Fe091c9083740f34eeded1df5259432b3%2Fcustomer-oriented.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=fff130a9a2d640db7de85a97b701082e)
Customer Engagement
Building a Customer-Oriented Company: Strategies & Examples
![11 Tips on Delivering Great Customer Service in Education](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Ji7p8jtNykhPngOfjRoCF%2Fb2e44aed66e4a4ea5168d77313f28e24%2Fcustomer-service-in-education.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=bd71650b7af43e1f280acb7dda9f20f6)
Tips & Templates
11 Tips on Delivering Great Customer Service in Education
![11 Types of Bad Customer Service (and How To Avoid Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5pssud4sCkYJDU81sOw23X%2F6bfb540f6f7e9ddbfed854bd9ed7b09c%2Fbad-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4cc96fa65b09630cb9e0edd82be1e131)
Tips & Templates
11 Types of Bad Customer Service (and How To Avoid Them)
![Google Collaborative Inbox: Pros, Cons, and 5 Alternatives](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2RWQyhUqHg8l7fpyjspet0%2F77a14bedc62e5ad41ff7d3a28611b795%2Fgoogle-collaborative-inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3fa12c4b1ad974c79526a01057bda0f7)
Software & Systems
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
![Telling My Boss About My True Career Goals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2sL1apB5XAYFKfa9DeLD4D%2F49f90ac38c2adce4877298d4b07225da%2Fask-help-scout-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=caff8dbc31294e46e63312323a1619eb)
The Supportive
Telling My Boss About My True Career Goals
![The 12 Best Front Alternatives for Shared Email](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3rS0EIoNCnnik6WASTd2zn%2F18ec14f5be54da6d8d1d29c819ccd94d%2Ffront-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f177e0bfa3c53694b927a8191e022750)
Software & Systems
The 12 Best Front Alternatives for Shared Email
![Delivering Great Customer Service in the Healthcare Industry](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7FAYmkJRmbZTF0JuhcpFrH%2F0993eeec9818f50b65e164315dd2e1c5%2Fcustomer-service-in-healthcare.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=091b42e9395a56eefaae20d28da9273f)
Tips & Templates
Delivering Great Customer Service in the Healthcare Industry
![Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2FT0MTAAZu9tQW8uCJ9thg%2F1495becbe3c2b47316a4ed4c478ecee7%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9d03d0aa885328c0379ac32beed970cb)
Product Updates
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
![How to Build a Globally Remote Team That Really Works](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1ZCQjua8BWAKQceVnIgT1m%2F06e5c434fcfab9cb0d6a4fc261e30315%2Fbrand-handbook-animation.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=700&h=466&s=3d462846bf3ed22984e786225239cb63)
Working Remotely
How to Build a Globally Remote Team That Really Works
![11 Top SaaS Help Desk Software for 2024 (Ranked & Rated)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6LYbGH9MnmMeTBveImmp8P%2F01dff0559ae244d0a32318bcb4d90c12%2Fsaas-help-desk.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=4bf6db1a6a99e97a96bc72122424625c)
Software & Systems
11 Top SaaS Help Desk Software for 2024 (Ranked & Rated)
![107 Customer Service Statistics and Facts You Shouldn't Ignore](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F16jbT2llrCofKlH2GXdN7T%2F69baf98988548169906231f8c8e2e244%2Fcustomer-service-statistics.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=282&s=5a20b8223df2451a6f1824b70d71a967)
Tips & Templates
107 Customer Service Statistics and Facts You Shouldn't Ignore
![10 Inspirational Customer Experience Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3GtObkEbD1AdubLS4Eq8bE%2Fc86c33d39d57ac991c85cc0ee4a395ab%2Fcustomer-experience-examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c0ac246346ef3a3479dfc5f0d14d7b42)
Customer Engagement
10 Inspirational Customer Experience Examples
![Customer Experience vs. Customer Success: Explained](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5K0UZBdpoVetCeO8s6EvLn%2F8bb18cdb91c761d9ef65f87f22a24abf%2Fcustomer-success-vs-customer-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=e30e58e63238974ea104799378967643)
Customer Engagement
Customer Experience vs. Customer Success: Explained
![Help Scout: A Team Inbox Built for Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4rI7Mawj4KjX2uM0zvAte5%2Fef1641ed3d7cc699cb261d648d838b3f%2Fteam-inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f72e680e4602551467db4a93995f04e5)
Software & Systems
Help Scout: A Team Inbox Built for Customer Support
![Why You Don’t Need an AI Support Chatbot](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2J8iMOoBfiO5GHAE7h0i6n%2F42187fe7c07853ce41fb43403219da4c%2Fai-support-chatbot.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c8aa19d0d4a4020b0c11070bb9052ca1)
Software & Systems
Why You Don’t Need an AI Support Chatbot
![What to Expect When Shopping for Support Software](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fix7AdHLHuY1gXScWNKt0Y%2Fe2ff3ae0a48746e8b33318c8b1e00f6b%2Fshopping-support-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c0536ce26d107baed32726ae1d4bb86a)
Software & Systems
What to Expect When Shopping for Support Software
![Why Help Desk Software Is a Must-Have for Small Businesses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nHrNlP88sJ2dn33Yykbmc%2Ff59b18fd5d859891c3dbf867eca1066a%2Fsmall-business-help-desk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a6ff1283012ed8ad8a2653b45e8fc08c)
Software & Systems
Why Help Desk Software Is a Must-Have for Small Businesses
![Customer Success vs. Account Management: Why Both Matter](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F36BplTjlOSp2Cz8XD0Q2t4%2Fa4f9d6bd27020cf1eae6c7f381a792e0%2Fcustomer-success-vs-account-management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59e644b02feb3560f7dd90660c896cbf)
Customer Engagement
Customer Success vs. Account Management: Why Both Matter
![How We Approach Employee Compensation at Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6EEv60Q7CO4EpguErESBoU%2F07dc3a1d68f9f84126ed6d358a5b225a%2Femployee-comp-image.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=465&s=63cee0ec58f27517024a226d299e42a0)
Hiring & Culture
How We Approach Employee Compensation at Help Scout
![5 Examples of Customer Success Marketing for SaaS Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ENwWQTa2luk2XmvJ4R0Jt%2F205cc6c8959967f53858d0dc68798fae%2Fcustomer-success-marketing.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5b33ea160fcc6a2af32e50a3f822d683)
Customer Engagement
5 Examples of Customer Success Marketing for SaaS Teams
![Being Pushed to Offer Service Level Agreements Too Soon](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F41vSt5GUWy28cvSo8Bk73e%2F606335ac689c6030e8ae368b6ecc44fc%2Fask-help-scout-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=e5c09a5db5064488d23bd99c288ef360)
The Supportive
Being Pushed to Offer Service Level Agreements Too Soon
![The 11 Best Live Chat Tools for Customer Support in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WNHAPH6xkm5MO0DBn0VV%2Fc67fbbb20e80bffbfa74c130d858de5f%2Flive-chat-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e94be3b9ab26f706c2b1b8305c426df7)
Software & Systems
The 11 Best Live Chat Tools for Customer Support in 2024
![How Brain.fm Achieved a 95% CSAT Score With Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Gg1fgti8PNAAP2S0p3hdo%2Ff41110189b927591a16ee2ca2e816dfe%2FBlog_Roll_Image_Brainfm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=a71e857b75ce38bb375894ecd1f15995)
Customer Stories
How Brain.fm Achieved a 95% CSAT Score With Help Scout
![4 Simple Tips for Crafting an Ideal B2B Customer Experience](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fe0E5DNbIbkmro3la64JQ2%2F9e8c9cc8d7bb51de4bfb86c03ef34d6b%2Fb2b-customer-experience.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=693c5ff0bf4b1e26ad322b7582ede32c)
Customer Engagement
4 Simple Tips for Crafting an Ideal B2B Customer Experience
![How to Build a Strong Customer Service Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F54CahC0c5lzue2OBIeXvhA%2Ffedc756b3503804bec22b9b97911ed4c%2Fcustomer-service-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1daaba549c5ce7ba536ed67be36f89f5)
Leading Service
How to Build a Strong Customer Service Culture
![10 Simple Ways to Wow Your Customers Every Day](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fhq4sP4q2L3I4PelCJ4I9C%2Fdad4132b7f5bf8d3bf138ee19cdd6501%2Fhow-to-wow-a-customer.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=86d90c8219938c25a75115f44a60f12a)
Customer Engagement
10 Simple Ways to Wow Your Customers Every Day
![Balancing Soft-Skills With Technical Ability](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5tugi4w2wCCMpth88KVB68%2Fc160d46d2aad5ff0b076adc489bd4a7d%2Fask-help-scout-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=41f2ca117a7d37eeca7d39cce636b87a)
The Supportive
Balancing Soft-Skills With Technical Ability
![What Is Customer Happiness + 11 Ways to Inspire It](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2VSMJMDX4guAOGS9m8dADl%2F4ad7ba85fcff6c1b388c34042908072e%2Fcustomer-happiness.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=354843f1ef44305fc94d03eb28d95f60)
Customer Engagement
What Is Customer Happiness + 11 Ways to Inspire It
![6 User Adoption Strategies for Growing SaaS Businesses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6gj6PKRfGmVRTm4BEU54Uy%2Fe48973b24045940d4227ac9c4f9179f5%2Fuser-adoption-strategies.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=ea0e4d43be3a94d44d53188a80e13cc0)
Customer Engagement
6 User Adoption Strategies for Growing SaaS Businesses
![How OnePageCRM Reduced Their Team's Workload by 50%](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1J2r4m8MVzcKvHVDnkqeEs%2Fd943240fa2439f7e8bc10a0fe814e3f1%2FBlog_Roll_Image_OnePageCRM.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=10f276e3ab35f1a5748fe63b54d0fed4)
Customer Stories
How OnePageCRM Reduced Their Team's Workload by 50%
![Customer Story: Upstream Tech](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F52Q7P2ObrR1J9xzNfpXpIh%2Fe2c259c7392e415ed28ce48b6d8e641f%2FBlog_Roll_Image_UpstreamTech.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=1bb11fe3d3900faf2376b21e1cf6390d)
Customer Stories
Customer Story: Upstream Tech
![The Taming of the Queue: 14 Support Queue Management Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F56Xw0ShEGVVXhpBoT0iZgL%2Fc10aea9941df089c5c0d79a4ef9d865d%2Fsupport-queue.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3dad3ae96271cfe18c7e65736cc77d69)
Scaling Service
The Taming of the Queue: 14 Support Queue Management Tips
![6 Customer Experience Books Every Founder Should Read](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1wZthdmSbhWuHoemc1RbHb%2F013c45e511227b922ee9149f39762ae9%2Fcustomer-experience-books.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=95404d68c86a4b0f30e3b70c32c92d00)
Customer Engagement
6 Customer Experience Books Every Founder Should Read
![5 Effective Customer Loyalty Programs for Small Businesses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F70vAzrUJEhHGQmrVhvU0V3%2F546e7b88f0d0c0c609ba93bca39bfc84%2Fcustomer-loyalty-programs.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=884eaceb56b3af70f71ef360d96f637b)
Customer Engagement
5 Effective Customer Loyalty Programs for Small Businesses
![How to Hire for Customer Service: A Step-by-Step Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2RYIEsGmgtm5H73SbOyJ2I%2Fb9b699d7d21128de3ef6686c922b4130%2Fhire-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=2b3d2f1107addd28bd673a0a86f35a2e)
Scaling Service
How to Hire for Customer Service: A Step-by-Step Guide
![CX Fitness: Conducting a Customer Experience Analysis](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F94cuyWTGvqjI5S5ICUASf%2F4c36978006267010c9c5ceacf8f3a60b%2Fcustomer-experience-analysis.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e73f4a1fcb682e119fcea144d9d92881)
Customer Engagement
CX Fitness: Conducting a Customer Experience Analysis
![Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7u3OXPksM7E5c1wINTH3ai%2Fbc6b98904a33c3f237804cff7b3114ab%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1b696249e02103714cb5eba67cee563b)
Product Updates
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
![Creating a Customer Success Journey Map in 6 Steps](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2KWXlJKQ38XL7cd6813Cc6%2F2d00af31f0ab6f8cb69370038a11ee7b%2Fcustomer-success-journey.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3354a0d5a5f2018d94bf393539c9834a)
Customer Engagement
Creating a Customer Success Journey Map in 6 Steps
![6 Customer Centricity Examples To Use In Your Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1jfnJnQz6SS71Uid227DDB%2F99ad1db454f831c83b07f05f7eab0881%2Fcustomer-centricity-examples.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8f081b5e8682c2469e113715e5561634)
Customer Engagement
6 Customer Centricity Examples To Use In Your Business
![Behind The Scenes: How a Help Scout Article Is Made](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4Ls3SsBO79sgQqm9M3chUC%2F1ef808f37a0eb077ffdb3f43cccf21ec%2Fhow-content-gets-made.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8855d14cba3d966e28dc3749da455bfa)
Behind the Scenes
Behind The Scenes: How a Help Scout Article Is Made
![Breaking Into SaaS Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6GrRtaiYOjBpwKZdgMi6wi%2F1ad70abb1dc473bebe4f5c3d97414481%2Fask-help-scout-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=ccc4be689c11beefdd24024a79f7edab)
The Supportive
Breaking Into SaaS Support
![Customer Story: GrabCad](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FfenZNlZb2at6i263xa1Uu%2F1585c8518daf8593d9be9dff9cebb4f5%2FBlog_Roll_Image_Grabcad.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=51fadd80af0b0129d95b28761c2c2866)
Customer Stories
Customer Story: GrabCad
![Customer Story: Springboard](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Oygw7jQK3Xg7O6KLw3hXE%2Ffccacb74a28223551bf68bcfae99b9d1%2FBlog_Roll_Image_Springboard.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=550c411c370be04a1f8fc9ed934972f0)
Customer Stories
Customer Story: Springboard
![A Comprehensive Guide to Customer Satisfaction Score](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5nClhD0FwqTPSDhZc6oOeb%2Ff7ab9c1f5cb34bad6e6cb7fba8ab101b%2Fcustomer-satisfaction-score.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=2e908db52af0aed47527423d52cd6439)
Customer Engagement
A Comprehensive Guide to Customer Satisfaction Score
![Customer Story: Influitive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2w735PQeri0ndCv1TBXXO6%2Feb4cf6cdfdd6b8f9d0713f0e8021a118%2FBlog_Roll_Image_Influtive.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=df219752e65a95f7e2021ace8489b090)
Customer Stories
Customer Story: Influitive
![Customer Story: Mixmax](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FNC48rbxLOkBcU8yc9W8IJ%2F06988f9d88b367029460f8a851fa0797%2FBlog_Roll_Image_Mixmax.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=7c21f9fcfbb6a7b738e6d26d6560d554)
Customer Stories
Customer Story: Mixmax
![How To Use NPS to Measure Your Customer Experience](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4J2kCNkqi7ajO2Zb2ANaXF%2Ffd0d8bc83d2615d3a045fc25979eae5c%2Fnps-customer-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=6db33bb49440496e2db1daed51505443)
Customer Engagement
How To Use NPS to Measure Your Customer Experience
![Customer Story: Panorama Education](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Cz9hOy1ZW9y1XrqzUDRhV%2F780bd3d16f529577e3911b47e5b6af6c%2FBlog_Roll_Image_PanoramaEducation.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=5942a71a15a8ace6c8669a3dde49a528)
Customer Stories
Customer Story: Panorama Education
![Customer Story: Tattly](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F496ZFz8HOw0DJfL6b2v97U%2F036223cdca9021975613cdcb3c8c28df%2FBlog_Roll_Image_Tattly.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=cfe1ad91d4ec34d6c0543b3d02b0a243)
Customer Stories
Customer Story: Tattly
![7 Foundational Customer Experience Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3rqpf5BaYmbYcZk3Oe6AYc%2Fd93cfdd5dc8f935755d79a33837a7f4b%2Fcx-best-practices.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=ee21513c826261543c252fd2f9ea3c76)
Customer Engagement
7 Foundational Customer Experience Best Practices
![Customer Story: Threadless](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6QEIIJzxtHMbugKZLWFPRz%2F2f376ea038086c46da424565acea8447%2FBlog_Roll_Image_Threadless.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=8456368db450b584a34936032035dd38)
Customer Stories
Customer Story: Threadless
![Customer Story: LanguaTalk](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4czCVEn6IfQLROVPkoCZIv%2F7953b7aea0e005e67dc1be0ae767e0c2%2FBlog_Roll_Image_LanguaTalk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=3c596f1ec556ea76d8d5ae754e186dd4)
Customer Stories
Customer Story: LanguaTalk
![GPT-3 and AI in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5UkbLk7OjNQK5q23YwjN9O%2Ff62a288260ccaf91f85814353d4e1b65%2Fthe-supportive-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=6b7108149f64e8448204c19734c584a3)
The Supportive
GPT-3 and AI in Customer Support
![The Best Role for a Second Customer Service Hire](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Iwegfe4P3uNOhnQu4fqJn%2F63b465addaa55e3164d947910de91bbe%2Fask-help-scout-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=a12b71ebc3721f41b531b936cba2767a)
The Supportive
The Best Role for a Second Customer Service Hire
![Creating a Customer Experience Team: 4 Questions to Ask](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F36yQFvEJyZ3wNBk98UWYqy%2F44591d9edf6eabb4bcd99c7f80c42524%2Fcustomer-experience-team.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=d0b46b3ab81727bd1cff720bd2845362)
Customer Engagement
Creating a Customer Experience Team: 4 Questions to Ask
![A Founder’s Guide to Collecting and Utilizing User Feedback](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F33sDkrCCm4AF66HGFd8Wav%2Fb6251069444cd6eeb7a3516541c4155d%2Fuser-feedback.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=6f3d8b145a2c703a41c8a5b48d04b2da)
Customer Engagement
A Founder’s Guide to Collecting and Utilizing User Feedback
![9 Key Aspects of a Stellar Customer Success Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F44tUzNVqloBeNnAXIRCxpT%2Fcb0388880b4b8a4bad9846b42d811f63%2Fcustomer-success-strategy.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d6dfb37807100e47a6308421c9c85919)
Customer Engagement
9 Key Aspects of a Stellar Customer Success Strategy
![Where to Start When Building a Customer Success Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4uAAKRNw1rzh9Y2yEWyhPX%2F55b77f318dd1c02b01bf0ba2d0d5e204%2Fcustomer-success-team.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3c7baaf0e94a73227fa533b68d548ac6)
Customer Engagement
Where to Start When Building a Customer Success Team
![Customer Service Training: 21+ Tips, Activities, and Courses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1WlrRvB1vae29EYMbqTJia%2F28b13d988f58daf70af582de5c3887bd%2Fcs-training-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=948a3f9a1c76d702e8df8d1fa56a678f)
Leading Service
Customer Service Training: 21+ Tips, Activities, and Courses
![How to Create a Customer Feedback Loop That Works](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5upIiClQkPpkTKY37MBD2y%2Fddfed16f9e6a4d9b7e30e9c91e397d68%2Fcustomer-feedback-loop.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=452&s=578205a46f927f818cd9f7f9abc92a8e)
Customer Engagement
How to Create a Customer Feedback Loop That Works
![Customer Story: GrowSurf](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7y638tN3WKaAvydYYrTx8b%2Fc11f15bb575e797ca0ebc936a8fa2ff8%2FBlog_Roll_Image_Growsurf.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=b2c3f13e3cdc41e5759212f903581bdb)
Customer Stories
Customer Story: GrowSurf
![The Role of Customer Stickiness in Building Enduring Loyalty](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F49pP8Xy9RQ0Dsb4HeXCRaP%2F2258a0a42e4a799e8dfea4d2b11c5f11%2Fcustomer-stickiness.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ae934f8036844c970fd68fb33a29bdb2)
Customer Engagement
The Role of Customer Stickiness in Building Enduring Loyalty
![Avoiding Cherry-Picking in the Support Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FvwHo1K3tBRR9B2TJ7KH52%2F5b90ebf780133e2780dbd0ea4afc4deb%2Fask-help-scout-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=dc390600b3fce2b2e6a06c4061ba45a6)
The Supportive
Avoiding Cherry-Picking in the Support Queue
![Customer Satisfaction: What It Is and 6 Ways to Boost It](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7BppxIJu4nlFKSIqyqySmf%2F7621e60614b5d07b2ed1360fd5ec38cb%2Fcustomer-satisfaction.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=fa093216d6c738983f9e4ef63c1664d0)
Customer Engagement
Customer Satisfaction: What It Is and 6 Ways to Boost It
![Customer Support Job Description: Examples and Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1DVkWZ2BIQRDIU298tNFBt%2F849f0bcb577ace0ba437dd75f5af4e1b%2Fcustomer-service-job-description.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0ac0d61dd5a587676f5b1ccd34988d91)
Scaling Service
Customer Support Job Description: Examples and Best Practices
![8 Key SaaS Customer Success Metrics & How to Measure Them](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1sCkIq7zPpa2WQZicGl774%2Fc310c8fa05126361f73e28b334f932e4%2Fcustomer-success-metrics.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=911eb68fd16c61163357231a6dbae0bf)
Customer Engagement
8 Key SaaS Customer Success Metrics & How to Measure Them
![How to Get Started Delivering Proactive Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1oFU2zcEBRBrbbx6PARn04%2Fcbea432a78b9817055fd8d6f9bff30bd%2Fproactive-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=481&s=a72ef3827c0a7d34279e038d551fe279)
Tips & Templates
How to Get Started Delivering Proactive Customer Service
![101 Inspirational Customer Service Quotes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7lUFYIwErC8gG0C0eAQHcI%2F721c0af829803ef391d6597bb02ee700%2F101_Inspirational_Customer_Service_Quotes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=d71c13cfe8d2e9d910966c543c81d001)
Tips & Templates
101 Inspirational Customer Service Quotes
![How a Great Customer Experience Can Grow Your Bottom Line](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3qPTcuKCnlWKomtcZYkN02%2Ff92441f1a68883e950969970b3e45cea%2Fcustomer-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e7585cc2df0ad128415c9d467606eac4)
Customer Engagement
How a Great Customer Experience Can Grow Your Bottom Line
![Customer Perception and How to Manage It Effectively](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2a9hJeLpjyVgTEkpYW2cRN%2Fdd1ce4a5343b70ff31d09fcce109e00c%2Faug-2019-release-notes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=50d6ff39cf0c93d8b61145e52ecf9390)
Customer Engagement
Customer Perception and How to Manage It Effectively
![Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NyRSWxebBE6wzgHHgcBHR%2Fb9209b71a01b9b4acf7558bdcbb5d982%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1f8e2a5987c3b9270eaccf2bba3dbfab)
Product Updates
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
![How to Improve Customer Loyalty With Customer Effort Score](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Faibu9cJgCR9bYMowsOvz9%2F594b488acacf47344a5158b164e532e6%2Fcustomer-effort-score.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=871b2ad1227ccdec08b76c640a4cd634)
Customer Engagement
How to Improve Customer Loyalty With Customer Effort Score
![10 Techniques for Collecting Voice of the Customer Data](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FXVRWfHtumv07NmWd49VGQ%2Fd904ee0ea11ba8ddceb971741567b3cb%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=db6f166e44370c43e00e86f650ab37c5)
Customer Engagement
10 Techniques for Collecting Voice of the Customer Data
![How to Inspire, Measure, and Improve Customer Loyalty](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FWrsqVsYQvSN6XREjOR3m5%2Fd373b21ef3d1ec52062087ab4f6dab52%2Fcustomer-loyalty.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6a758ee48f86cc588db357c1807faaac)
Customer Engagement
How to Inspire, Measure, and Improve Customer Loyalty
![Holiday Customer Service: 6 Tips for Scaling Support Spikes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6j1UxRkw703xEW8UtieCTc%2F80814d2ba852c5a85d0b076788f0af3c%2Fholiday-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f06676e454dec71f3b077dd0ba4776b2)
Scaling Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
![A Founder’s Guide to Building a Customer-Focused Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5O16l426U9rJR1Ij2Asux4%2F9284f7b01052c6c0dd7b8a01859c3346%2Fcustomer-focus.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=594eb6c8a1e4741e485f59ec685c4915)
Customer Engagement
A Founder’s Guide to Building a Customer-Focused Company
![Customer Story: TeamSnap](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4wZPLH9PMwOhNXrzckw8GQ%2F454d7367662dbf04ba8e65c708c91e25%2FBlog_Roll_Image_TeamSnap.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=b219e189e7ebc25272714ee7cd9346e8)
Customer Stories
Customer Story: TeamSnap
![How to Manage Changing Team Needs with Advanced Permissions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ueAxYdJauYPwrwXE8Z5eD%2F5053313b2583d6309a1b0a8752565156%2Fadvanced-permissions.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6d244d4b208383d1a508f9e57d52e555)
Product Updates
How to Manage Changing Team Needs with Advanced Permissions
![How to Identify and Optimize Customer Experience Touchpoints](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7KD5SRXM8hcJOcDlYVX3nl%2Fbb4d4467db6afb81a3ef4ce67e1b7d8a%2Fcustomer-touchpoints.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8c8c93b012cfd40040384e29dcfb7240)
Customer Engagement
How to Identify and Optimize Customer Experience Touchpoints
![13 Response Templates for Tricky Customer Service Emails](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1wC5FZHtJor2daLB3CpUoi%2F1d5e59ceac32d8bee413c420caa5e85c%2F13_Response_Templates_for_Tricky_Customer_Service_Emails__2_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=65651916cab4a3063b6a3d5d63730a17)
Tips & Templates
13 Response Templates for Tricky Customer Service Emails
![Quick Start Guide to Creating a Knowledge Base in 6 Steps](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3M7Br5KvsppASPoZ2kVwvq%2F0b83bf9d5a26c98415cf54c25e42b5da%2Frelease-notes-may.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4fc7a267b58a8bc12a5072ac1ea29407)
Software & Systems
Quick Start Guide to Creating a Knowledge Base in 6 Steps
![5 Ways to Automate Support Without Degrading Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F50G4z60lItY0UeYMJ4UO4Y%2F3a679568950e354112ddf938be0bfa51%2FSupport-Automation.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a53f3b1690928a7740011bd9e222acc5)
Scaling Service
5 Ways to Automate Support Without Degrading Service
![5 Simple Knowledge Base SEO Tips Anyone Can Follow](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1hhajEFOkDA4S0MEYNiTpy%2Fe467841ae23b8c2382ee77170531ea0f%2Fseo-knowlege-base.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7b98990df5a429ee072fc6989ad1dbd8)
Tips & Templates
5 Simple Knowledge Base SEO Tips Anyone Can Follow
![A Complete Guide to Customer Acquisition for Startups](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3AbgmtWT1z6XRDOPPv5Fxe%2Fdf991283bf83faafa7d6df76e68628cb%2Fcustomer-acquisition-1.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=1ebb188164744b6cacf06163c0a99950)
Revenue Growth
A Complete Guide to Customer Acquisition for Startups
![How to Implement Live Chat With a Small Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1v1BauFtk5T0PMqMrHNYKp%2Ff62fe5133d53cda5f2218fe12952453e%2Fimplementing-live-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=71a6200d8e963cdd6e98fe3950506c80)
Leading Service
How to Implement Live Chat With a Small Support Team
![Understanding Consumer Behavior to Convert More Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6SaNU0dkqofi0Fp0fU69OW%2F534adca07db661a795e6a41a3e9d0ffd%2Fconsumer-behavior.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c78ed85d33a715fc7769c1981ff4df3f)
Revenue Growth
Understanding Consumer Behavior to Convert More Customers
![How to Set Customer Service Goals (+ 9 Example Goals)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4uRHvjiA5x1joBiJtJbstF%2F1533600b61986a506887adad47a04622%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=594f85068479b88c0b24c46593e3965f)
Leading Service
How to Set Customer Service Goals (+ 9 Example Goals)
![How to Write Support Emails Your Customers Will Love](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F69XhR1CYcPx3JLIOU1Bx7A%2F7de0f95d7c60b4d9c678920e5ed9a898%2Fmlynne_helpscout2_final.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=228bd70cdd8ad810e729442c8b53dda8)
Tips & Templates
How to Write Support Emails Your Customers Will Love
![7 Steps to Build a Thriving Customer Service Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2gIoIpzoNkUryk48aOINe%2Fa1cb5fbc1264573ed2feb5f2e2f002ed%2Fbuilding-a-cs-team.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3c75710fadc4950dc13de0e91069bff1)
Scaling Service
7 Steps to Build a Thriving Customer Service Team
![4 Meaningful Customer Satisfaction Metrics, Compared](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FiKpiszXwVmwWJNb9RruSX%2Fa11070b1a3987807c977ff43b6c9eb5c%2Fmeasuring-customer-satisfaction.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=696ba8cd8fbb60fbe6f88a46385d2a34)
Customer Engagement
4 Meaningful Customer Satisfaction Metrics, Compared
![Announcing Help Scout's 2020 Customer Service Awards](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7gQyePD1fylMa0Axd4pW2M%2F25a15bb0daf7cad8d4753ce0c01efbf7%2Fcsawards-meta.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=479&s=1e92ca8107face2345771f4d9a827354)
Leading Service
Announcing Help Scout's 2020 Customer Service Awards
![Tips for Finding Your Perfect Customer Service Career Path](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3lxOYDiGs9wJpYGPmO9Hxp%2F003f0bb86241a31abe9e9933f4254300%2Fsupport-career-paths.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d392941b99e3d8226a837691e284dd83)
Support Careers
Tips for Finding Your Perfect Customer Service Career Path
![The Non-Coder’s Guide to Using the Help Scout API](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5swrQRkdsJdIYkqCYr0KPA%2Ff9a7e7cabeadcdfe75797b5c906601c8%2Fintro-to-api.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=74934dee82f609c132a15d64eb7f27b6)
Product Tutorials
The Non-Coder’s Guide to Using the Help Scout API
![The List Building Strategies That Grew 251,000 Subscribers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5nyVLAPBT3PP0xcMc4tavo%2F3c0e4bc78b62a53207e506bf71b775c9%2Flist-building.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=eaa956406365f9776c76af76334c83b7)
Revenue Growth
The List Building Strategies That Grew 251,000 Subscribers
![Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4VHlnz29Pizn4EQA9N6zIv%2F78eeb188be183676b71de305ad967d83%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9c700f625ed5687dd5a9698f2d0f590d)
Product Updates
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
![Customer Support: Definition, Importance, and 8 Essential Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FnmIkoqbgT8AyPn3MDImnG%2F8ba7af11f1bc9bc2bbe13be4d41489b7%2Fcustomer-support-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=07bdce54b5cefa79ff0b534c367141dd)
Tips & Templates
Customer Support: Definition, Importance, and 8 Essential Tips
![Writing an Effective Apology Letter to Customers (+ 5 Examples)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3TDtdqlirs9Zf7khyRTwvB%2Fce84759e273c60d29b9eecb3e7d2ba63%2Fapologizing-to-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=12fb2ff10f2ef9b9dbf0363805b3039a)
Leading Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
![How Help Scout Mitigates Unconscious Bias in Hiring](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5OYFSNJjco5lQ7Wari2Olu%2Fd737458d95d931dbfef60922e3b382f5%2Funconscious-bias.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3992c5022b791f29d2c92199335d632f)
Hiring & Culture
How Help Scout Mitigates Unconscious Bias in Hiring
![Customer Service Experience: Definition, Tips, & Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4mEQdsqHhA2hOqc0m9P9PP%2Fe6dcb4fa9b456697c651359e7b88cf9e%2Fcustomer-service-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ccbaa4a3ba911ca2b11b15b435b2d30d)
Leading Service
Customer Service Experience: Definition, Tips, & Examples
![6 Proven Strategies for Building a Customer-Centric Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1eSFB1e6n0SYrw25EJ4swD%2Ff121fd13a0874e74b5bd0aba2ba08310%2Fcustomer-centric-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ce9c6422d75d153187534fa10a1abc8d)
Customer Engagement
6 Proven Strategies for Building a Customer-Centric Company
![7 Tips for Becoming a SaaS Support Professional](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F61GpQkl6znPo62ztwnbGjq%2Fcf74256f33b14543c9c4ecded743502d%2Fsaas-support-professional.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cb11570b4c5a94d745c22fa5c7c345f1)
Support Careers
7 Tips for Becoming a SaaS Support Professional
![How to Create an Inspiring Customer Service Philosophy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ljqH3lE6MsrJXOOf3jhom%2Fa8f748b50f5038cfb700521f769470e2%2Fcustomer-service-philosophy.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aafdc967300a41d75563f5e8caf30893)
Leading Service
How to Create an Inspiring Customer Service Philosophy
![How to Build a Winning Customer-Centric Marketing Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F12Sk6spA7DlObpg3YKzi90%2F74933fdca714a13fb2d73f84862fcd96%2Fcustomer-centric-marketing.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=04bb218a98c29df464b84f0275eba600)
Customer Engagement
How to Build a Winning Customer-Centric Marketing Strategy
![Step-By-Step Guide: How to Handle Customer Complaints](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F56UM7BWyXap1JWg8HDXuZl%2F0c5eb6f7e7b4690a87127d3d65ccd083%2Fcustomer-complaints.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0aaa66946ce5c9158c014a3623ae6041)
Tips & Templates
Step-By-Step Guide: How to Handle Customer Complaints
![Time To Resolution: What It Is, Why It Matters, and How to Reduce It](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4dPjmCeJ7o46gZZsvVQZgC%2Fd7f3a04a226ac19c3609e96c06bd45da%2Ftimetoresolution.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c9a3f2ad3b018190beca613949d08f00)
Leading Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
![Guide to Customer Relations: Definition, Benefits, and Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3GKVTqBY1hq3tcPQNVzWmb%2Fb85c3d187f14a857215a535304c57677%2Fcustomer-relations.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=dbb32b3bec1185de886c551cf7244d3b)
Customer Engagement
Guide to Customer Relations: Definition, Benefits, and Tips
![Customer Appreciation Ideas: 17 Ways to Thank Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Dwu0G3rAbaR0iQ3iGOBNn%2F49ba9dc7a8544cdd67becace9a456667%2Fcustomer-appreciation.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cf0754c3d5906a449175f6d00f5a2962)
Customer Engagement
Customer Appreciation Ideas: 17 Ways to Thank Customers
![What Is Customer Retention + 16 Proven Retention Strategies](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4jUBNOQoVHcFujlrhxJgpB%2Ff40ef4f7b1f4c039017be9b3eca101c1%2Fcustomer-retention-strategies.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=bbd07577e57336d71415186e024b5966)
Revenue Growth
What Is Customer Retention + 16 Proven Retention Strategies
![10 Ways to Deliver Consistently Great Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F73SYrb9yAHZ95T6ywv8v2h%2Fd8c9c40a3c47085980b9c47cb7f09599%2Fgood-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7a6e41759077391f8ac2b6fde3251e72)
Tips & Templates
10 Ways to Deliver Consistently Great Customer Service
![How to Advocate for Colleagues in a Remote Work Environment](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2grhIRI6sTSFGixNhVhfEV%2F75ea517432738b00ecefc08f57ce6f65%2Fadvocate-for-coworkers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=53fdb7c94cd0ecc6d60ec653e52275f1)
Working Remotely
How to Advocate for Colleagues in a Remote Work Environment
![An Overview of NPS for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4zzMShL1uDQTJNwH9xiymB%2F9158933ad82dfe7395c9cbaf7b1086d7%2Fnps-ratings.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=feaa99e054fb82b7af8854ca54f756d8)
Customer Engagement
An Overview of NPS for Customer Service Teams
![Email Response Times: Benchmarks and Tips for Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1tPevUnLcDI30SVwTz4Vlq%2F15da2d9bd980121ddc31d1961be9fffd%2Facceptable-reply-time.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7ac510f9786a27fcacb7777616df4b1e)
Leading Service
Email Response Times: Benchmarks and Tips for Support
![Black Lives Matter](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1rG63jbQI1BEbu3W65IvxN%2F97b77d1fc0761dc80c93daf24c3e2eed%2Fblm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=db1f3f5075ba00b9e0d63cb2fb894fe8)
Behind the Scenes
Black Lives Matter
![10 Unforgettable Customer Service Stories](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2PrfpRcQOHYPRMng1L5B9w%2F112bd811f762ae0493e46e552016e432%2F10-customer-service-stories.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=350&h=198&s=5da8f6bcb2656132cf1107fe84868e2b)
Tips & Templates
10 Unforgettable Customer Service Stories
![Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HhMqgPaJvF0zSrSzKQUbR%2F84388026a46a5f4cac3f5ff283b567c4%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0846950dfe31982d62b33c39a64c95b6)
Product Updates
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
![12 Customer Service Phrases to Use (+ 8 You Should Avoid)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FFJ1TXuSrbzkQSraMpVaON%2Fa88e695567520159a5368f0c50ef5556%2F12_Customer_Service_Phrases_to_Use.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=2f4f2481d79888a63ede18e351a09591)
Tips & Templates
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
![The 6 Best Remote Collaboration Tools for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Cw33VAY3g04EMrcTaui9p%2F060a7ac08a978929a2910e96853dfc0f%2Fc-team-remote-collaboration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b09215db566bcf77930cb71e893a430a)
Leading Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
![COVID-19's Impact on Customer Service Volumes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2XPk8Yz1ji3QqADQNEcX2D%2F902e27eee1395d269f57edb4271ce67f%2Fthe-supportive-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3fbdeb9d5cd8364b9a760ea00d03be07)
The Supportive
COVID-19's Impact on Customer Service Volumes
![Remote Employees Shouldn’t Be Paid Less Based on Geography](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Ls2InfcuuvPG3pI3AScxP%2F01c61e16294145d29755d5b0e330a29c%2Fremote-salaries.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e81c9dcb11fede148d1ae0c871be8fe7)
Remote Management
Remote Employees Shouldn’t Be Paid Less Based on Geography
![KPIs and Business Practices in the Time of Coronavirus](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ozwZqpkIm7iUqZrAqVm9X%2F53a8119bb32440cff48ac7dc62a7e445%2Fkpis-during-covid.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4f13110e65d124fb8509f73f7be2487f)
Leading Service
KPIs and Business Practices in the Time of Coronavirus
![9-Step Guide to Switching Help Desks](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2H0nbkdxnQ6xNdWJfC0P1c%2Fd48f8526e6d7c7db25f17efd92b6443e%2Fswitch-help-desk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=820e9ca9ef5d352c6831f58451d12655)
Software & Systems
9-Step Guide to Switching Help Desks
![10 Tips for Knocking Your Virtual Interview Out of the Park](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6g3WneKDcZAG3SeVQgS46N%2Fa475ac7593222c11b3132a6953e109dd%2Fvirtual-job-interview.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a16edd15ed4156d7d7012ac43b515374)
Working Remotely
10 Tips for Knocking Your Virtual Interview Out of the Park
![How to Write a Value Proposition (+ 6 Modern Examples)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F198SRpQuwb8jg8MZuf89ch%2F8eb960a6c5825ee6afb3a7c4fbe047cd%2FHow_to_Write_a_Value_Proposition.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=857593b8b568ea76c3bf61b9d38a21cb)
Revenue Growth
How to Write a Value Proposition (+ 6 Modern Examples)
![9 Knowledge Base Tips for a Better Customer Experience](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FTiy6D51upOJkis8Wm7u8u%2Fc00884c29231ae104da223938c85e42c%2FCreating-a-Knowledge-Base.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f164c24c527856115d1bded770abef09)
Tips & Templates
9 Knowledge Base Tips for a Better Customer Experience
![Weathering the Economic Storm of COVID-19](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FA3dvbaTipLhRWjvckSg0Q%2F722c78665855a586c747e7f10f188c51%2Fwebinar-postimage-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ffbf71187fde6d6a62ea279b43b212db)
Revenue Growth
Weathering the Economic Storm of COVID-19
![Customer Satisfaction Surveys: A Comprehensive Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1H2kYFtmxuVH7fpJ26JKZn%2F32ad6415408ca4f418af7b250f8db5c3%2FCustomer-Survey.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9bc3f477947f839137d0408443c17cad)
Customer Engagement
Customer Satisfaction Surveys: A Comprehensive Guide
![How to Stay Productive While Working from Home With Kids](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F315ANNynNkzBPfPA0d3Dz3%2Ff6728ec9ead953a462d44f0b155705ea%2FHS-Working-from-Home-with-Kids.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=186fb3dfcf03dafb0e7a4d116e17d962)
Working Remotely
How to Stay Productive While Working from Home With Kids
![7 Best Practices for Effective Ecommerce Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F78B937HRQBHKH4qkyhR6Ap%2Fa5a58d839a04a7a8d1d619783c620c1a%2Fecommerce-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4a76f57a4f4ded1eb78fca02b8962f28)
Ecommerce
7 Best Practices for Effective Ecommerce Customer Service
![18 Knowledge Base Examples That Get It Right](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F44kZoiVscOPFHIvGiS9sHF%2Fa04a1e6db7e7154658228a9a30e96ad5%2Fknowledge-base-examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3dcf0f4385c3d13724a05f6e7513f797)
Tips & Templates
18 Knowledge Base Examples That Get It Right
![A Retreat Apart: Planning Help Scout’s First Ever Remote Retreat](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F769YROLcAGQRZEHgSts2wV%2F4315d0dd41a14f282b3401a92f52c8c7%2FHS-Remote-Retreat-2020.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=74302eb837f40ffe95ab85684f2a55f2)
Hiring & Culture
A Retreat Apart: Planning Help Scout’s First Ever Remote Retreat
![Building Exceptional Teams and Culture in a Pandemic: Live Q&A](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5UVtQT5VILxX1V27hjEeRb%2F3acc51d46fcc73eb5d8e011fa6afd934%2Fpandemic-teams-webinar.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=afb5179229b022ba35affd7dc8262bf3)
Hiring & Culture
Building Exceptional Teams and Culture in a Pandemic: Live Q&A
![Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2Y7HLWsF1DQ4bPXDANtR3M%2Fda62121da141cce1c6c869aace078fb3%2Fseptember-2019-release-notes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ba8d17f32b9e01fc6d2a6f5cbb847cf5)
Product Updates
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
![Working Remotely: Tips from 100+ Remote Workers & Leaders](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6AaaENkKFZoUfMBjZOXLBV%2F4c3631372fac40a89c20c9d13b3515c5%2Fworking-remotely--hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=88f681f7eae726eb5474639342e55eb9)
Working Remotely
Working Remotely: Tips from 100+ Remote Workers & Leaders
![12 Shared Inbox Software Options for Team Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6xSS406PyNtThhZHeDdoPQ%2F2276553bfef4ed9a05725689a9ed4a74%2Fshared-inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e1b02734ce8ca2d54ef5645511694cb3)
Software & Systems
12 Shared Inbox Software Options for Team Collaboration
![Crisis Communication Tips for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Ob0EYykIA7q4eDFjznYOJ%2F75967931f2ba3e30c476ff6c7e724fcc%2FCommunication-During-Crisis.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=207fefeb2a7098733e2c13b886af7f21)
Leading Service
Crisis Communication Tips for Customer Service Teams
![Creating Knowledge Base Videos: Tips, Tools, and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Gs4HWKu2XPmlU858XYRBb%2F0ad23812ddccb1a96c0615428172b79e%2FVideos-for-Docs.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0390613b6f80a15ce587c4bcc8f2747b)
Software & Systems
Creating Knowledge Base Videos: Tips, Tools, and Examples
![Will AI-Powered Customer Service Replace Your Job?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fy7ORj2567waWO525YINuy%2Ff3ccb4538effa61313b9cc5e3eb0b320%2Fai-powered-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=454&s=e2f1de9d5342dc2a19e3648e460be55d)
Support Careers
Will AI-Powered Customer Service Replace Your Job?
![Live Chat Support 101: Definition, Benefits, and Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3vA1J0oULjIsY1LhP2vvyB%2F2afb364e96e640b754f093cebcc60693%2Flive-chat-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f530205087b47ddc5faa91ccba361aa4)
Software & Systems
Live Chat Support 101: Definition, Benefits, and Best Practices
![21 Key Live Chat Statistics for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5kUPOl0LPvlv7WS1WkZt3J%2F40403d24484a597956b5a2f75c0fbb03%2Flive-chat-statistics.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ddad9a9a3c6e996da9d89edd6c320b8b)
Tips & Templates
21 Key Live Chat Statistics for Customer Service Teams
![6 Important Live Chat Tips for Email Support Pros](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3AgLv1QY91A1kljAw2JYhm%2F1b277d93192ca82b034162754cf04ca7%2Fadvice-for-chat-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=490&s=471cf1f6e39f540b129307d3931a4035)
Tips & Templates
6 Important Live Chat Tips for Email Support Pros
![8 Live Chat Best Practices and Common Mistakes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FZqSwyeR2pfTQC8sbfEV6E%2F79f561bd4dd8b07a8fe6efc75233445b%2Flive-chat-best-practices.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9b768cb07bccfeab7c9a38f06dc8166d)
Tips & Templates
8 Live Chat Best Practices and Common Mistakes
![The 9 Big Benefits of Live Chat for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F68iebG2tbLTZyoNzp0drbE%2F655afdfb3c876b2762cc6b281242189d%2Flive-chat-improves-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=fb60a40b686fc9fef31e67c5178ce7d0)
Software & Systems
The 9 Big Benefits of Live Chat for Customer Service Teams
![DEI at Help Scout: Fall 2019 Update](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F263ewlcHZPpMluOrpTKU6T%2F120fea466e13561ae07f597a82d9e22d%2Fdiversity-inclusion.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f736d6a77bd5ba4b3099559d32db3b72)
Hiring & Culture
DEI at Help Scout: Fall 2019 Update
![The Secret Art of Delegation](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5GhwtFI1cbQTm7Y8OGgDUZ%2Fd8e59ad170c3583f2ece3baa383805d9%2Fhow-to-delegate.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=0bcaadb6c4d34d3209b61a1db162988a)
Leadership Tips
The Secret Art of Delegation
![Communicating With Customers During a System Outage](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FlJFLEgDKFaub3QDkaxcuj%2Fad21dd24b0fd6ebbc921d379d52bd796%2Fsystem-outage.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ea6e8351db9e1917c759db2dcc4108a7)
Leading Service
Communicating With Customers During a System Outage
![A Detailed Guide to Remote Employee Onboarding](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5J11hu5Q3rptOUp8nireLX%2Fccdfa8cdb4fdef25e1dcb1bca6801f57%2Femployee-onboarding.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c8464c235c02217b669cbb89fd3ecb9c)
Remote Management
A Detailed Guide to Remote Employee Onboarding
![Writing the Perfect Customer Thank-You Note (+ Examples)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F50TxWCYf6MBnTLeI8j1vtE%2F46cf63a192eb610da5a7fb9afa64d170%2Fhow-to-write-a-killer-thank-you-note.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=932dcc70649914c3e922f5b63b01c25d)
Customer Engagement
Writing the Perfect Customer Thank-You Note (+ Examples)
![The Ultimate Guide to Knowledge Base Management](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1DDr9PYsbaBHOPuh8wNuTg%2Fc93cc879e3c25e880c5902bbda1b5822%2Fknowledge-base-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=336bed8c445d4cbfedaa392737e33cfa)
Software & Systems
The Ultimate Guide to Knowledge Base Management
![Go-To Scripts for 16 Tricky Customer Service Scenarios](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FvM8hmEYkC3VS7VtT8hVEx%2F13b3f88cf3782d25a33f15b2188464f5%2Fcustomer-service-scenarios.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=34d8641689dbc9082f490fbf882e3866)
Tips & Templates
Go-To Scripts for 16 Tricky Customer Service Scenarios
![Customer Feedback: Why It’s Important + 7 Ways to Collect It](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FAOBUTEBLofRpMDVGsop7t%2F934fd1a4c130699caf81961a087d6cb3%2Fcustomer-feedback.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4998b2b6b3feaaf4e57e39ce586712e8)
Customer Engagement
Customer Feedback: Why It’s Important + 7 Ways to Collect It
![Inside Help Scout: How We Implement Whole Company Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51HdZ7tZFoIio87oza5fC2%2F55132d30f2a9590fcb675d537a640433%2Fscaling-whole-company-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cf21a444e28a11133bd0df26f2cec25c)
Behind the Scenes
Inside Help Scout: How We Implement Whole Company Support
![Color Psychology in Marketing and Branding is All About Context](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3bb9vvh04mnhDcfTkjeh3S%2F342dcd1cf17c6e78353f1f327efd18b0%2FColor_Psychology_in_Marketing_and_Branding_-_Ariel_Davis.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=15bf7f699b6148bf2e86da821e2234ad)
Revenue Growth
Color Psychology in Marketing and Branding is All About Context
![The 5 Key Principles of Customer-Centric Selling](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Clik3d05rRzwlb34EFagF%2Fe4d0abd19546b215cdb84e4ca6ef94a8%2Fcustomer-centric-selling.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c2ebaff662c25f1890df3549c8848326)
Customer Engagement
The 5 Key Principles of Customer-Centric Selling
![What is a Support Ticket (& Why We Don’t Use That Term)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6alAMjoL23RJER3fqpbifN%2F861e35db8822bfa286c6ac587d8a1114%2Fcustomer-support-ticket.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=86c6641762fe0b362e56f4c8670def67)
Software & Systems
What is a Support Ticket (& Why We Don’t Use That Term)
![7 Shared Mailbox Best Practices You Can Put Into Action](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FlIWm9GzghLkmd443ujpPc%2F1503f0a059e672fc2b0c3576acdbebdc%2Fshared-mailbox-best-practices.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=9f88bc059dc608ef52c492721bf3ef28)
Tips & Templates
7 Shared Mailbox Best Practices You Can Put Into Action
![Creating Customer Flow](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Qx047G5ySS5hv7pHRcMQ1%2F40fc86eb4d3485146e7be8633a4ca9e4%2Fcustomer-flow.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=500&h=282&s=88fbb24184dcbab07c19189b2b0f713f)
Scaling Service
Creating Customer Flow
![How to Handle Customer Support During Company-Wide Events](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2SWfVmoz35sBkl1Vdrx5fQ%2Fc51b45b934a8be53277a397a388f66ab%2Fsupport-during-company-events.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=992425b1fed13d3fb1f34756b2205b96)
Leading Service
How to Handle Customer Support During Company-Wide Events
![27 Company Retreat Ideas Your Team Will Actually Enjoy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6IRynBv8c84Lr23b0GJr1z%2F030ea2edc287947839d7cc012a903fc6%2Fcompany-retreat-ideas.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=454&s=44dc958be9e7be0ee8bdd553798a777b)
Hiring & Culture
27 Company Retreat Ideas Your Team Will Actually Enjoy
![Should I Let My Staff Complain About Customers?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F49LUK7iK9kZfArU4DilRQi%2Fe9f229dc68c0671515983b404efe486e%2Fhandling-venting.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=454&s=db33938e36ecf166e55d4c0262439e2e)
Leading Service
Should I Let My Staff Complain About Customers?
![How to Plan a Fun and Productive Company Retreat](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6qHCVtW7PP50lleyucfwVR%2F37eca42deba6227371e79e7d475c1016%2Fhow-to-plan-a-company-retreat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ded7d4353c895314f9eb931b37e769cc)
Hiring & Culture
How to Plan a Fun and Productive Company Retreat
![13 Productivity Hacks to Maximize Your Time](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nmLdvOjtrbN2eWWJR85tO%2F5a959242e958ba7ce2fc3e9e8969822f%2Fproductivity-hacks.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d7870e3126104220db27e9cce9667a51)
Support Careers
13 Productivity Hacks to Maximize Your Time
![How Beacon Helps You Deliver Great Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Lmvu7mwsASzmhyifXXfPh%2F9b3aedd64209a8a06c2751431da22ab4%2Fwhy-choose-beacon.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cb6f42f80f975506089ec02f88ce480f)
Product Tutorials
How Beacon Helps You Deliver Great Customer Service
![Inside Help Scout: How We Triage Our Support Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6hAq6TgNlFFprTvDzPHT2I%2Fa4fb62ac74960e7699305c936c42656f%2Fsupport-triage.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0943fd1b8e65a808f0f582e1a38bc2e9)
Behind the Scenes
Inside Help Scout: How We Triage Our Support Queue
![ARPA: A Framework Alternative to the RACI Model](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2HzDcUxZ2FQabD1AJUTPT5%2Fd32bd5bcb9f37fc8a026f39300bcf9a8%2Farpa-raci-model.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=df8b48c7594b74d5f57452825d7228f0)
Leadership Tips
ARPA: A Framework Alternative to the RACI Model
![Help Scout’s Brand Animation Process](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4NZLFXJROywvZbMOyHMpoY%2F48b8c31bfa985820b1ec934970b0fdbb%2Fbrand-handbook-animation.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=700&h=466&s=a15ff2af198d667603246d693319cb1d)
Behind the Scenes
Help Scout’s Brand Animation Process
![9 Principles For Starting a Successful Side Hustle](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F32ZI6Py6yHdsY8j0kN0drh%2F33325dc3f044b99d4e15bb530629a7b3%2Fcs-side-hustle.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=454&s=413fd535290eb88ae6135d0fde791917)
Revenue Growth
9 Principles For Starting a Successful Side Hustle
![Illustrating the Help Scout Brand](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5qS4AHQJQ3lruXsmuwcVMZ%2F40aced9144826f887070cab6988c259a%2Fbrand-illustration.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b09ccf8a607049e5b3ac64d00418db72)
Behind the Scenes
Illustrating the Help Scout Brand
![How to Support Working Parents](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6HVfTkg63ODigz8jXidLj0%2F7c43ad6ed652173302cf54a526adf90e%2Fworking-parents.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9fe1761d0c1e180d36519f346207fd26)
Leadership Tips
How to Support Working Parents
![Introducing Help Scout for Good](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FkFfa5KNzeHPAp03M8XPdA%2F30acd0492f5694c2625fcf0925f424f3%2Fhelp-scout-for-good.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=74e8ace2de688d2f71a30e3841a9eddd)
Product Updates
Introducing Help Scout for Good
![Announcing the Help Scout Brand Handbook](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F65X5oz48evYjZ6Y7E7K4tu%2Fe194b654b1558e2a79aa36f797c68bcb%2Fbrand-handbook_phoebe.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=488&s=d9e18963c18bfcc5eb19d03e638b1631)
Behind the Scenes
Announcing the Help Scout Brand Handbook
![Rolling Out Weekend Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1K4yFcr4rqNH9q5SMZGpie%2Fadd9b26064c884580be9a6803b31be75%2Fweekend-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1f4cd0fe66bd8ed75b42420898d17145)
Scaling Service
Rolling Out Weekend Support
![27 Funny Customer Service Quotes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7nte85dtseHCilQpCwbqr1%2F66d6bac455e63e549b6f716174452bc0%2Finspirational-customer-service-quotes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2d8a5bcfb28a143e74977f9ac28279ea)
Tips & Templates
27 Funny Customer Service Quotes
![How to Communicate Ideas Effectively](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1NPqXHVTlU29gSYwLp5LR8%2F2f39ec5c1d286bb738055bb9845d4627%2Fcommunicate-ideas-effectively.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=5089598e1872cd6e3f5d9726c8594ede)
Leadership Tips
How to Communicate Ideas Effectively
![DEI at Help Scout: Spring 2019 Update](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4hhTz52jzF6tJdv7nNDTvS%2Fd6ad76615ad213ff3830287e95f1980d%2F2019-d-i-post.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d10cdfd6c91fa0f12a72d1f2fa20da42)
Hiring & Culture
DEI at Help Scout: Spring 2019 Update
![5 Boring Customer Service Stories](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2aqXEVsTGjt7nQJHl7U3kq%2Fe4e36cc9fd9bfbdd0dd8354f42b9c70a%2Fboring-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cbb86014fcbf7589c46f0c9464f53259)
Tips & Templates
5 Boring Customer Service Stories
![Humanize Your Support With Data](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WpyniPh2yvCxcmlhyIkmG%2F6f74cbccc5da33865cc82a8333db24f0%2Fhumanize-service-with-data.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=436c5593d9ba46f778113efa9b0c6d60)
Leading Service
Humanize Your Support With Data
![The Impact and Value of Taking a Sabbatical from Work](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6w6wxBHsOOFrU58F09hx1n%2Fbb47dc0e2c514b9e63b2ea3a6d8cde2a%2Fsabbatical-from-work.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=800&h=448&s=ccf696316a5154bc0c0430f8046e94e4)
Leadership Tips
The Impact and Value of Taking a Sabbatical from Work
![The Technical Debt Myth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1GY8dibOvxpz3kFu4yqVdk%2F737985967133b8ebcddca877873f5d4a%2Ftechnical-debt.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=91e0d27f54e9c21fd72f69db171c9fe5)
Engineering
The Technical Debt Myth
![8 Internal Communication Tools to Boost Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2UaO1MOvu23RtkQHpfW8qT%2Fc5b43c5d96b589b35b92f88c849e64a5%2Finternal-communication-tools.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=75e0bee56d76f127f98ccc638f36ab2c)
Remote Management
8 Internal Communication Tools to Boost Collaboration
![Making (and Breaking) the Help Scout Brand](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6zhcNqaQ0yMgqh3EcdBWKO%2Fdd0b86373f451a87a736d319fac3c159%2Fpeek-behind-the-curtain.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7ee06ad27d09b709f4bb97973f3d9487)
Behind the Scenes
Making (and Breaking) the Help Scout Brand
![How to Turn Off a Support Channel Gracefully](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7zWw4RSUeBo3RNYhP2qCBD%2Fa41b264ea8d560fa228e929815d4a4d4%2Fturn-off-support-channel.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9f1a4f385828d6e84a577f14c9fcde41)
Scaling Service
How to Turn Off a Support Channel Gracefully
![Behind the Scenes: The Design of Beacon](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FmuPJLnIVrq46TsGxJx0Zk%2Fde80d920f87571b90793721078ebb818%2Fbeacon-design.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a132b580fdd3d30225954014c5b0f732)
Behind the Scenes
Behind the Scenes: The Design of Beacon
![Why Analytical Reading Is a Must-Have Skill](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rKYewrAFaigWmfzBi8T2R%2Fa692f0c4b6fdaf4367f81177a9748291%2Fanalytical-reading.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=33dd15cfd3c5bb7ff609d9094d803416)
Leading Service
Why Analytical Reading Is a Must-Have Skill
![Help Scout's Annual Customer Support Salary Study](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1rWm4lC9EQv8AE4rtgRDwg%2F2e6ff6cba835d89db11fb26c17414c5f%2Fcustomer-support-salary--hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=610c18bd72ac203504f47aeff4b6d7e4)
Support Careers
Help Scout's Annual Customer Support Salary Study
![The Skills You Need for a Support-Driven Growth Role](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F646qOGVrNV91BAPaWB1YRa%2Fc682f6d3020346beb7eb198f1ba99190%2Fworking-in-support-driven-growth.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8799051f95526db4ee94bd9597dba792)
Revenue Growth
The Skills You Need for a Support-Driven Growth Role
![Help Desk Software: What To Look For and Must-Have Features](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4TdWl4xwQJ9LN8rkvSPT8K%2F5cb767876c9100de6837647d1de9b30d%2F10-features-help-desk-ticketing-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=65484794f7dd221f1e22efe7271842f7)
Software & Systems
Help Desk Software: What To Look For and Must-Have Features
![Communicating Support Successes to the Wider Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HHNKIkcrLeDAYtN40GYVG%2F1ec0d949bd78c304a5299b9819baa889%2Fcommunicating-support-team-successes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=40108eeab8826fa109f55318a3283617)
Leading Service
Communicating Support Successes to the Wider Company
![21 Key Customer Service Skills (and How to Develop Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51AsHLEO6YLvN3uIUQt9WN%2Fc3fb27f272af858c59ae726710c3c96d%2Fcustomer-service-skills.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=169463e2137f7e0f1b8ba9787f7ba77f)
Tips & Templates
21 Key Customer Service Skills (and How to Develop Them)
![Five Tools for Writing High Quality PHP](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Os9WLVatI2A7ZB5ss04YI%2Fde17826132cd306d3ae473fb81c58304%2Fphp-tools.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=bc3e327341c77be92c8fe52f068864ac)
Engineering
Five Tools for Writing High Quality PHP
![How To Write a Good Internal Note](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4U9ptPsN03jrzJL7f0NUlI%2F8b9c01f9290e54d63c2bb71b123b2f35%2Fsupport-internal-notes.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8e12ca6f578768ec7670d15587d690c2)
Tips & Templates
How To Write a Good Internal Note
![Why Investing in Help Desk Software Increases Your ROI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1XiHXddMf0NCSvA95cMeZA%2F602e99d00fa73a55920e737db9de1187%2Finvesting-in-software-for-help-desk-increases-roi.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=3ac88b1003e6578f831a1eb805cd6eb2)
Software & Systems
Why Investing in Help Desk Software Increases Your ROI
![Support Teams and Technical Writers: A Powerful Partnership](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1J6OpIMlPR3fEBmHUuEDJb%2Fd9dd5ae96193f3b0968299c5636734b9%2Fsupport-technical-writers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=6801848e2f4a970be9c7acd17bb94a57)
Leading Service
Support Teams and Technical Writers: A Powerful Partnership
![What Remote Companies Can Teach About Asynchronous Communication](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5DsMEbi5IE2KVEBsDMvXSz%2F60baec42d65777f57e0437b589371d09%2Fasynchronous-communication-remote-teams.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0f727d626d94674ff20bcbc1935dd701)
Remote Management
What Remote Companies Can Teach About Asynchronous Communication
![Sales as a Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fq9k6Vuizs8T1l81wZNEpH%2F73d6be2ce14fcae175fc11a6fedbda97%2Fsales-as-a-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=08f140370b5f5e1ec9fcd6ce22f3376c)
Revenue Growth
Sales as a Service
![3 Strategies for Scaling Up to 24-Hour Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2DfWuKqUnvcy6E2it3bxiJ%2Fca20c65e2615378be5969de7a2959108%2F24-hour-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=1d3350c2004e68eace29d62268dabece)
Scaling Service
3 Strategies for Scaling Up to 24-Hour Customer Service
![Making Content More Inclusive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5xSn0lY7r8LHvCShQAbrU4%2F10302a31617c19eccacaccdd2a8e1060%2Finclusive-language.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f954dba90408936e4693fbec6f0492d9)
Behind the Scenes
Making Content More Inclusive
![Customer Support Operations: Description, Responsibilities, and Skills](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FXUzlOgTDclfMNCMn3pt1p%2Fd151e1302f79ea5c45cb510d6d80d3e5%2Fcustomer-support-operations-description.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=391f5c1035a6528d96b7e2a342437e8d)
Scaling Service
Customer Support Operations: Description, Responsibilities, and Skills
![6 Steps to Recruiting Like a Human](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2F3bnwYo6kTNrrrpRxuoRZ%2F3654aa00dcafd66913dac31d6682c60a%2Frecruiting-like-a-human.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e41e97bf88fec90bb87f02e6a3b76304)
Hiring & Culture
6 Steps to Recruiting Like a Human
![The Business Case for Support-Driven Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7inxoHx8uu6BykFH9D2lRh%2F4d7498273744d2cde3a7f56995be5290%2Fbusiness-case-for-support-driven-growth.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=689db5a6700f2c2db5e1317d5ad2e7fb)
Revenue Growth
The Business Case for Support-Driven Growth
![The Art of Troubleshooting for Customer Support Professionals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2HWYOi47hAob721muoqz7l%2Fcedad5b5be5dfa6b3ca757cc82b3b81d%2Fart-of-troubleshooting-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e4e6fbb43c0bae179e040151f18e875c)
Tips & Templates
The Art of Troubleshooting for Customer Support Professionals
![What Is Contextual Support, and Why Is It Critical to Live Chat?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6eb1SstFCjIlfBsRE5HmC0%2F041adc54ea151e7bcfa0578c99790d97%2Fcontextual-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6efe3a24f2ccacccd18cc342cbd56882)
Software & Systems
What Is Contextual Support, and Why Is It Critical to Live Chat?
![Creating Team Ownership with Better Language](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3bmIboD0cFGguLZGueADcR%2Fb90c84fb77b77f9d8987e7e76ae1bd8d%2Fteam-ownership-language.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=5fb61486e1c049ca19e8bf2a8a0fa9a5)
Engineering
Creating Team Ownership with Better Language
![6 Tips for How to Collaborate on Remote Design Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3OCekHsuspRYTfGuq50LiU%2F535c0a9ca0b12e513444b2dcad517bb6%2Fremote-design.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=de1762bf404038278163a2be2b535980)
Remote Management
6 Tips for How to Collaborate on Remote Design Teams
![Help Your New Hires Rock: 30/60/90-Day Reviews for Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FIavC0BXwt9nkkOVZ0LTDw%2Fe5031d2486676a4de7d7651330eb6042%2Fhelp-your-new-hires.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d6e7e9e0a3d2deb234a31c08ea9dcab3)
Leading Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
![Getting Started with Support-Driven Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1BWrzbwzxwe0Bdsr7GVbQS%2F892dc527a527b31e73884fb6cd3249b9%2Fsupport-driven-growth.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0fd03f57aecd51035bc3e2b3d1c9b30c)
Revenue Growth
Getting Started with Support-Driven Growth
![What to Call Your Customer Service and Support Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F73At8FBha6vAyd9uHwwjH5%2F7e881a1b0fdf955c90595d40aa047071%2Fcustomer-service-job-titles.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aa00d866183fdd4a47cebfad94aee242)
Scaling Service
What to Call Your Customer Service and Support Teams
![How to Fire a Customer (The Right Way) in 5 Steps](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5T7zLqxnkOM2CogOXDN4xa%2F36db774577373f1e3dde24be2e944ae2%2Ffire-a-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=20628d8ab57639abc6acc22f98c0ae96)
Leading Service
How to Fire a Customer (The Right Way) in 5 Steps
![DEI at Help Scout: 2018 Update](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Y2KLZEAWdhnBz5HVQqEGU%2Fee9edb8df38a4577ffa3f526566282a1%2Fdiversity-inclusion-2018.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f33332274d7a01303b1ef180157ed56d)
Hiring & Culture
DEI at Help Scout: 2018 Update
![Everything You Need to Know About Implementing a Price Increase](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1IHOnmclEwPAWRC74HoXjg%2F1f7dae387e647432d55298c37967785b%2Fprice-increase.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=37ab09f9d6c0c988dd9807299d156a27)
Revenue Growth
Everything You Need to Know About Implementing a Price Increase
![How to Stand Out in a Crowded Market](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2WhsNaiTTiFtw7r4iUCjco%2Fd6d589c047d7fedc1a75cc7fa868037a%2Fcrowded-market.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a6440d51c3d07cbf009aa7518540cb65)
Revenue Growth
How to Stand Out in a Crowded Market
![How to Hire for Chat and Email Writing Skills](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3O9bm42C5wSPlIWezwSASR%2F124273f242e7c47bdcd3d48edeeb4707%2Fhiring-writing-skills-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c5f6a9717c5ffd411335e7d624d2edc7)
Leading Service
How to Hire for Chat and Email Writing Skills
![The Right Way to Consolidate Your Customer Support Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1qe7K9ZrmPVZO1K7wYHsWL%2F173c02a406c1489585adf77a42ce4d49%2Fconsolidating-customer-support-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3d720f1fa88b4278ab390b2be9cb1f2d)
Software & Systems
The Right Way to Consolidate Your Customer Support Tools
![Customer Service vs. Customer Experience: Explained](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6XAgi4oFKhtpMlxr68GhDD%2Fc646274fbb01f3f85336cb7e89199ce6%2Fcustomer-service-vs-customer-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d3bb34b1fd1e6ab6a5337ec87aa90d0d)
Customer Engagement
Customer Service vs. Customer Experience: Explained
![Customer Service vs. Customer Support: Explained](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5j2l7Ham01Ay2zsrmFxOre%2Fe23578a995db0cea204eb1a77e028c2c%2Fcustomer-service-vs-customer-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b6ed42a1ec99c32a85b250f772169a3d)
Tips & Templates
Customer Service vs. Customer Support: Explained
![Customer Support vs. Customer Success: Explained](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F45mtUPVqBTChSdHT4wDHpF%2F0200ecca44573bc7fc8b30d86eadacb3%2Fcustomer-support-vs-customer-success.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=329fffc3453df79bdc6844674beee197)
Customer Engagement
Customer Support vs. Customer Success: Explained
![9 Ways to Foster Diversity and Inclusion at Work](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FnnSWGSIEpacriwox6VImE%2Fda1ce4bc7003bf4aa7e98547c222e833%2Ffostering-inclusivity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4004246ec720d2d36db4bc549d586652)
Hiring & Culture
9 Ways to Foster Diversity and Inclusion at Work
![How to Deal With Cheap Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1iKoYDCJ1kGqABbT1k3vSq%2F373501c45116169a3b77215543b9bc6d%2Fcheap-customers.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=65f8da7f87ba99cab3d262fc04acc96b)
Revenue Growth
How to Deal With Cheap Customers
![AI, Curiosity, and the Future of Human Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5m7wVOVSzeLuZGMjdi8E0k%2F65eecd3d68af9be27af63784f0de05ca%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=9c85ee6b4a2427d2c7a002d2f21c4d4e)
The Supportive
AI, Curiosity, and the Future of Human Customer Service
![Learn How to Negotiate with these 12 Tactics for Successful Negotiations](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6FRHhVdogt36BHUXrAArgD%2Fc9c271c5ab51cf05b3543a451f0f3233%2Fhow-to-negotiate.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=29aeb67574449a7beaa131a625a0129e)
Leadership Tips
Learn How to Negotiate with these 12 Tactics for Successful Negotiations
![How to Build a Great Remote Company Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F74I8BCzbvbSlM9xWRd9cgj%2F5ee76a34c1b45b115ae0f500a130e4b7%2Fremote-culture.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=56da4bfce642f85183f498062b77a0a9)
Remote Management
How to Build a Great Remote Company Culture
![A Customer Support Leader’s Guide to One-on-Ones](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F01lTz8Az7d2onPU9aM2If4%2Fa00069d7ec9f3c410a05ab5127cd33aa%2Fone-on-ones-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7a3e2f7257d5cf0b97243436aeb69c6d)
Leading Service
A Customer Support Leader’s Guide to One-on-Ones
![11 Strategies to Maintain Customer Intimacy at Scale](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Ge5rXHpdW35UFzNs7LdA2%2Fd355c57607ed2d3f3815b8ccb261061d%2Fcustomer-intimacy.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=df1408aeb5b230b7a496dead9fe8f270)
Customer Engagement
11 Strategies to Maintain Customer Intimacy at Scale
![Scaling Support With Personality at Cards Against Humanity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F58a3xobJfAyG7rJLzrEwMQ%2F2349c5e67a216ba194ca66ed4ca47727%2Fcards-against-humanity-scale-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=15ab553a1b63da15824b126e8a089877)
Scaling Service
Scaling Support With Personality at Cards Against Humanity
![How to Rebuild Customer Loyalty After a Data Security Breach](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ROWu5jVE8PPmIIInVpCtl%2Fcbc1cc1686c53118dcf676f1075f1803%2Fdata-security-breach.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8669f3b80b88ec874407636593bc6805)
Leading Service
How to Rebuild Customer Loyalty After a Data Security Breach
![Beacon 2.0 Preview: The User Interface](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FtsNVGx9HhZUSHAtjYHXCq%2Fa0744533752a75c62ea0f0b30286f40b%2Fbeacon-preview-ui.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3083514cd04c8c96990bfe9f64fb1677)
Product Updates
Beacon 2.0 Preview: The User Interface
![Migrating a Customer Query Between Support Channels](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3295i27lMCs9QqHhPhF70L%2F21dd75d63fc4060575131c5da87bed96%2Fmigrating-customer-query.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=765afe0569c61298e997379fd4675e43)
Tips & Templates
Migrating a Customer Query Between Support Channels
![Need a CRM? Consider These Tips First](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F76KgyPAZfIA9bQtM2gwWwR%2F35b0d57c3c9d4c64e8215d465ef88314%2Fyou-dont-need-crm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=175491f3d7650a771482be591faed732)
Software & Systems
Need a CRM? Consider These Tips First
![4 Ways to Determine What Your Customer Really Needs](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4gQt5iffSmq9wGOfn713S1%2F7a349f88e51e62b0d55efa4c80dd46c6%2Fwhat-customers-need.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ff4666bec88f7e22f9360f98cfb2cf15)
Tips & Templates
4 Ways to Determine What Your Customer Really Needs
![Beacon 2.0 Preview: Introducing Chat](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F63NFi9v3aBRkiCSq87yavv%2F5c8f17092b63f2a729c818734f113348%2Fbeacon-preview-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3351b7a33550fb6ed81dd2a26af4d88a)
Product Updates
Beacon 2.0 Preview: Introducing Chat
![Reduce Your Support Load Through Better Product Writing](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1IuTE8Y3EIUZYwkPC1YgIU%2F5aa896c5fa54d33b3b3f2f1c2db69b54%2Fwebinar-postimage-02.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a52344474139e4d2e288fc5f0eeac65c)
Tips & Templates
Reduce Your Support Load Through Better Product Writing
![Writing Support Emails: A Style Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6zOYEZQtDRKcJFBGOmWPq8%2F75fe81e723289d61d71d15616c631545%2Fwriting-support-emails-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=93a64ef31a124aa5c2920289bfb091a9)
Tips & Templates
Writing Support Emails: A Style Guide
![Turn Support Hunches into Usable Data for Product Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3sd53HIEAvcvDeWv38ynQ5%2F26ea39c766f2fe0b026c182a073c04ad%2Fsupport-driven-product-ux.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=734df37dad5cd9b11719fbd59baa9141)
Leading Service
Turn Support Hunches into Usable Data for Product Teams
![Inbox Zero: The Fast, Empathetic Way to Get Your Team There](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6MKZKgGOlrujrTYaSzi4k2%2F724997d3d90df368aaab5041c8a097b6%2Finbox-zero-customer-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=70af33bbb313e22d0d99488f0afcc499)
Tips & Templates
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
![9 Tips for Delivering Time-Sensitive Customer Service Fast](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4wORuubgWwh56NCH5qMyBK%2Fdc84d692376ee3fe1c16df070c29b424%2Ffast-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a07077a504103b97a5e3dd12f9ff4afd)
Tips & Templates
9 Tips for Delivering Time-Sensitive Customer Service Fast
![Working Successfully in a Collaborative Support Model](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5TJD5CGPOX54PLfSYK8puj%2F5850b8f93a621be07713c7208674d9ea%2Fwebinar-postimage-03.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4389359dfec161e17877112725a7453d)
Leading Service
Working Successfully in a Collaborative Support Model
![9 Experiential Marketing Examples from Highly Creative Companies](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6I9I8LgnVnbghVzdfrsjtg%2F93e2553b750ed2cb86fabd5b826aaf69%2Fexperiential-marketing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b669248a1a62541ce6a7a6c035c5867f)
Revenue Growth
9 Experiential Marketing Examples from Highly Creative Companies
![How to Determine Your Company’s Multichannel Customer Support Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5XYgBdFs98vspuXnBGDncv%2F6a074a2a65b3ac3204a31d16ea356719%2Fmultichannel-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=34f311a5afca202a9dd6395821bdf9a2)
Scaling Service
How to Determine Your Company’s Multichannel Customer Support Strategy
![Beacon 2.0 Preview: What’s New](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1bHOiTxUdIiXSHcsGKReqr%2F67fa8c256562898b8c1a572bfdf607f3%2Fbeacon-preview.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3a7c0211ea82eb97cd228d4fc63ead25)
Product Updates
Beacon 2.0 Preview: What’s New
![How Mailchimp Bridges the Gap Between Support and Product](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F53ZiUyH1N5RRk6csDSWrh5%2F188e42978a964ec284a2a847f3894b26%2Fmailchimp-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=650&h=420&s=a76591ee13bcb9afc1e3f27b204602ed)
Scaling Service
How Mailchimp Bridges the Gap Between Support and Product
![Taking Customer Service Beyond Satisfaction](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2ehq3cfG4J458jxZLn5mqu%2Fbe0a64a3a67f72aa6014f4cf6fa0c8d1%2Fwebinar-postimage-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1a4024aa9a80a33a60066eb2ae182c29)
Leading Service
Taking Customer Service Beyond Satisfaction
![The Future of Self-Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2G4tNNJmZZd7GHSwnRi9KH%2F632109b13c047955a695fda2b0815465%2Ffuture-of-self-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cd258b2dd8bac309c6860e56cab4e4f3)
Scaling Service
The Future of Self-Service
![Self-Service is the Next Frontier in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4TTIiOlNVMf24QTXdYvEXi%2F8396d72adf462ee50c7a594a2e0be1fc%2Fcustomer-service-next-frontier.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2748e036078d73a1fd629fee9ba3d2d9)
Product Updates
Self-Service is the Next Frontier in Customer Support
![The Art of Customer Loyalty in a Subscription Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F20wkr2HvjXsleViMP9fvEK%2F402fbd746924681a0463ab22913cdd1c%2Fwebinar-postimage-02.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ac2ed2e69479b291f8140812f5bee20c)
Revenue Growth
The Art of Customer Loyalty in a Subscription Business
![5 Ways Your Small Business Can Impress First-Time Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4wSEZvpgIpwt4SCs775EkT%2F39f576516c589c86ca7839259abb326a%2F1-4-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=23af4af0449908bc6740fe900f0ed689)
Customer Engagement
5 Ways Your Small Business Can Impress First-Time Customers
![Customer Service + Marketing = Improved Customer Experience](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FBc95Y5OCQDU2aFxEYjxjD%2F27d3bb18f15135b49852e451387ca510%2Fcustomer-service-marketing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=86fb866c668df78caaeeefa193f9ba0e)
Customer Engagement
Customer Service + Marketing = Improved Customer Experience
![Flexible Working is a Win-Win for Employees and Companies Alike](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6EzVvKRRYiDo2KBTWfRy1g%2Ffc80b6c60868a84c04e1c26ceaf4e404%2Fflexible-working.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=534fa712e300635f638459e00391d4a0)
Remote Management
Flexible Working is a Win-Win for Employees and Companies Alike
![How to Snag (and Succeed at) a Remote Customer Service Job](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FtzXQf5SGcSYat5I13wNq0%2Fb60f320719cd320d3a5adcb60ff9100e%2Fwork-from-home-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1009ab00f772b9c15842d4bc8c8329c6)
Support Careers
How to Snag (and Succeed at) a Remote Customer Service Job
![6 Tips to Keeping Your Remote Team Connected](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2BcJwIh5WsjcOGoNYXjBsb%2Fcc8f4e2b5e7c7b21175bda85bb0e8533%2Fremote-team-connectivity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=05fbff0691269870cae386d0ba81efa5)
Remote Management
6 Tips to Keeping Your Remote Team Connected
![Why Support Teams Must Stake a Claim to Revenue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6gujtIzEAB9yNxvpHUrn50%2F69e5ce28c5a5f4c88ca22429b9d721b6%2Fsaas-support-revenue.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d58de0e374387624fc9eb7d38d99aa37)
Leading Service
Why Support Teams Must Stake a Claim to Revenue
![How (and Why) to Respond to Positive Online Reviews](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KdM2uDYNMS6ewgBA1oZE5%2F0596134a82679f2c00d0b098c08ea036%2Fhow-to-respond-to-positive-yelp-reviews.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=85f28e011bd2bb48ff4d571e304880f5)
Revenue Growth
How (and Why) to Respond to Positive Online Reviews
![How to Write Conclusions That Don’t Suck](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F0157pzcSdFFeCy3dcUjTZo%2F6ed10982e417f213749fe1d0aaa54a09%2Fhow-to-write-conclusions.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e13dc3873014347abb7d9cee513ca835)
Revenue Growth
How to Write Conclusions That Don’t Suck
![6 Steps to Creating a Customer-Centric Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5niliMz8FNI6YK9Scn3cwZ%2Fdffcfa06ab2adc9dc65f0189ccb9046d%2F6-steps-customer-focused-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=66e0ac70b4d9f9ccd8bffd85d469d29e)
Customer Engagement
6 Steps to Creating a Customer-Centric Culture
![How to Use Customer Service to Stand Out from the Competition](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F73ahppLhqdyt85AldvZlgd%2F2415c64112c35e37618afb5de403c71e%2Fwebinar-postimage-03.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=dde892b6d37092bb8d497627ed796328)
Revenue Growth
How to Use Customer Service to Stand Out from the Competition
![9 Tips for Working While You Travel](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F58h2gzUdxI6svXkflUFQfi%2F48fd071ec0ede87a269a07d78d3c0a23%2Fworking-remotely-while-traveling.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d2f3363e8ce88ccd9eb078546098c3f3)
Working Remotely
9 Tips for Working While You Travel
![How to Turn Negative Yelp Reviews Into New Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5wbI8wkHD5DGTlCAoxsWZD%2F7e7cc7da5f46b543461c4ad993b88ffa%2Fhow-to-respond-to-negative-yelp-review.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d289f89b82d39be13115b153a91b2d68)
Revenue Growth
How to Turn Negative Yelp Reviews Into New Customers
![How to Revamp Your Knowledge Base Architecture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Pz3aWQObqu1r2RCgSX8b1%2Ff442da348d21614af0411c61b603837c%2Fknowledge-base-architecture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aa104664e205fe6bee559a4dc51a8cc1)
Leading Service
How to Revamp Your Knowledge Base Architecture
![The Digital Nomad’s Toolkit for Staying Productive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5GpM2cYuctqVEK9hDdfPGQ%2Fdb69c1e0ffcff15c05c8a210a453de64%2Fdigital-nomad-hardware-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4db9f40a6e965de23494f05bb95a8116)
Working Remotely
The Digital Nomad’s Toolkit for Staying Productive
![Listen While You Lead: 3 Unexpected Lessons for New Managers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1zWZq75desKqrTMeizosu5%2F34a6e92c24adc8146b5ff5e50dae9e06%2Fnew-managers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f5f5e7f73afd34144fbe17f67efe8d3c)
Leading Service
Listen While You Lead: 3 Unexpected Lessons for New Managers
![Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5xHzXgDfKhuv9Iauc3fhUp%2Fbe49c276d2a2cd521832d5c262b48139%2Fmulti-instance.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1e562b10544ba2ae73e1939f5a8e207d)
Ecommerce
Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups
![Why You Should Set Big Goals (Even If You Might Not Hit Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3sJeemOWKmzq9ydeWR994h%2F2e2137a9947f9b237556e41ba1e26357%2Fset-big-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f6a3700f0211f3d970c9132e8b970245)
Support Careers
Why You Should Set Big Goals (Even If You Might Not Hit Them)
![8 Tips for How to Approach Cross-Cultural Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FxGRrxBe5W8hfChxU360JX%2Fa5d9011c4f22bbc31b9024d295546e37%2Fcross-cultural-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1016c9d05ef3c90acd61e1284c760a71)
Tips & Templates
8 Tips for How to Approach Cross-Cultural Customer Support
![How to Maintain Your Health as a Digital Nomad](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F77qGzBypY5MxGY6hlw9lp1%2Fac586aed0318042f832af42c245a157b%2Fdigital-nomad-health.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=50f83c8752065f2a42da9137666d8e3d)
Working Remotely
How to Maintain Your Health as a Digital Nomad
![6 Ways to Get More Mileage out of Your Help Content](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5I7T6FjBvQSBD32ZgxSTDK%2F75ce33bd4702b8c9a117204b6058edc1%2Fimprove-help-content.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=5d05694ade2fedf5b0f083e219f31745)
Scaling Service
6 Ways to Get More Mileage out of Your Help Content
![Knowledge Base Design Tips for Better Self-Service Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1RfOSGELz0BlabZ0WYwEjA%2Fe1ab85243f8094c05af01e524a591301%2Fhelp-document-design-tips.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c46611a83baac735be12f2fdf10bfef6)
Leading Service
Knowledge Base Design Tips for Better Self-Service Support
![The Right (and Wrong) Way to Outsource Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F71GVoHHkgQ4UDLoQQ1E8vs%2F4106fb1077dbb83b7c041f482d21df0a%2Fjune-2019-release-notes.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c0ed5c080aa6a37f331ea900df15d320)
Scaling Service
The Right (and Wrong) Way to Outsource Customer Support
![8 Best Practices for Designing a Helpful Contact Page](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3xF4QPXejmr5QxzJzn27eb%2Fa4f2516db687be4c33731cf6d6c32abb%2Fcontact-us-page-design.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9249ed9ea60437064267b59a19d1aabf)
Leading Service
8 Best Practices for Designing a Helpful Contact Page
![Empower Your Customers With Self-Service, Chat and Help Desk Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FOE9yjn2tDfE2GOnC8fOyR%2Fb1fc6475e62f3b53f0e9af2617335fb6%2Fhs-tips-main.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=fdd8370be5cfad6d11fa4b57b4feb0a4)
Software & Systems
Empower Your Customers With Self-Service, Chat and Help Desk Support
![3 Simple Automations That Free Your Support Team From Tedious Tasks](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1uegSFYjPbhzT3KyJAzvty%2Fe0d73dcf16e4a06a50166e7653b011b1%2Fzapier-automations.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8e5a5d158f86b71c7db259f666b3338c)
Scaling Service
3 Simple Automations That Free Your Support Team From Tedious Tasks
![8 Slack Hacks for Reducing Information Anxiety](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1fCccpFk82M8CKBnNbm8or%2Fa4a38205a81ea1427a0787d33e7cccd2%2Fslack-hacks.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9b8a0f9d5c1ca983d29468774c0edb3c)
Support Careers
8 Slack Hacks for Reducing Information Anxiety
![10 Lessons We Learned About Telling Customer Stories](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1kqN7z02yAVzkUG7CQrpEj%2Fd19288ad34290a90223f70a5b2b309f4%2Fcustomer-success-stories-img.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0b6f74a66407e4d6d3048075a083898f)
Revenue Growth
10 Lessons We Learned About Telling Customer Stories
![Why Your Customer Service Sucks](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ALDjCLb0aFT9yp30Bp8sR%2Fd1ebde93f3098097846de55db32c8519%2F3-live-chat-mistakes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=59ecd8ea21b3ece36e65b7a03b8bfdfe)
Tips & Templates
Why Your Customer Service Sucks
![How Building a Community Can Supercharge Your Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F78eZfzaYucbw4f815JwCTo%2F6b9245375fc12e804943a7c5bdadd869%2Fcommunity-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e03237ea19719ea6571ea1a794966b38)
Revenue Growth
How Building a Community Can Supercharge Your Customer Service
![How to Handle Conflict on Remote Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F30Hrr39xuYUnhDHo8awEtl%2F10ec3f41fbb384f1cd66b26574d63526%2Fremote-team-conflict.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aa6027ed9342c6fee561630bc171c065)
Remote Management
How to Handle Conflict on Remote Teams
![What I Learned About Customer Service While Working at A Bookstore](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6TUD7coiTrpSiUwjl0vyNJ%2Fa9b010a33d2f9ccfc14b1d9c2d1eef67%2F5-customer-service-lessons.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6299a525cd68a6aa1ca85735bc8d942c)
Support Careers
What I Learned About Customer Service While Working at A Bookstore
![How I Stay Productive Working Remotely](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1JZc2ItAQ67yRF0rZAKe8i%2Fbe37dc2dabcf5b35daf1c46bfa932baf%2Fengineering-remote-work.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=70fd2d126d22027fa5ac3be007d00bb3)
Engineering
How I Stay Productive Working Remotely
![DEI at Help Scout: 2017 Update](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5RxqUahzNk1HP2TDMY67PT%2F4b5b2758ba5fe01a0fcc24b7d37cbacb%2Fdiversity-inclusion.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0471980c5686ab13caf5f6cd7e272480)
Hiring & Culture
DEI at Help Scout: 2017 Update
![5 Benefits of Integrating HubSpot + Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2gVq289GeBVBsQEy1ble1H%2F989b1af4a668318d401bce9722643aa0%2F6-30-help-scout-hubspot.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=327&s=0c50371f052b6165713518bb598551cd)
Product Tutorials
5 Benefits of Integrating HubSpot + Help Scout
![Customer Acquisition vs. Customer Satisfaction](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1QjErA41fBp7pqlrqZyjlT%2F5aa3b14ba168840e7b0f2db5a3cc820a%2Fcustomer-acquisition-vs-customer-satisfaction.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6053ee3651dc22a9fc415cc9858fbb93)
Customer Engagement
Customer Acquisition vs. Customer Satisfaction
![How To Succeed as a Customer Support Manager](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FT2jWqy3F19M8zWulfkYf7%2Ff4e9218f8ef4de5a9835de412ed8c419%2Fnew-customer-service-manager.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=df701c6dab7f8500580fcb6a5aa363e6)
Leading Service
How To Succeed as a Customer Support Manager
![Testing Code That Talks to the Database](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4sWf7tBVd9PvWRIaFU1rzr%2F9cbb71a6528a1508e08b23a792a7f169%2Ftesting-code-database.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=fbb6ba6400d418afa680ee9579cc36de)
Engineering
Testing Code That Talks to the Database
![Functional vs. Unit Testing for the Browser](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WB5oXa7LeBJgiAUYizd7W%2F6f05a310641f2c1236f6f647b11808ba%2Ffunctional-unit-testing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=3a351b8f5e89f87ccf31a8b7d1d96594)
Engineering
Functional vs. Unit Testing for the Browser
![How Customer Support Teams Can Maximize Seasonal Downtime](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2LhkxRKGH0fXYL5GgT8SuQ%2F67b0a41110322ed61c9b2f34b1ab0ea6%2Fcustomer-service-seasonal-downtime.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=617f7ad94c8482dac43e5011e1c0e894)
Scaling Service
How Customer Support Teams Can Maximize Seasonal Downtime
![How Our Remote Team Stays Aligned With Town Hall Meetings](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6qETOjmQrsvBAH1T7C2xqV%2Fd4f3675c02078432012f9d22b04af4c1%2Fremote-team-meetings.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8d1355ac2429b54ba468506d3b5af494)
Remote Management
How Our Remote Team Stays Aligned With Town Hall Meetings
![Take It or Leave It: What Help Desk Data Should You Migrate?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F76qF8QqpOpIDAcljnEWnGy%2F0576cc980d1792093f941a2f104f6d61%2Fmigrate-help-desk-data.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=70bd709f36be0dc8b3a8c02fcec78212)
Software & Systems
Take It or Leave It: What Help Desk Data Should You Migrate?
![200,000 Customer Conversations Later: What I Wish I’d Known From Day One](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4buqNVzm5cl1cqz1Cp5MVs%2F5fe73c865bd1081066c1d885ba4e7d64%2Fwhat-i-wish-i-had-known.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e05208a31c07990a018546b98f5e49db)
Leading Service
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
![How to Organize With Tags](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7qqW3V5kCeXrROCXx8FLfd%2F1407f0685dead61138829716e8253c18%2Fhs-tips-main.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6962908d81023261137792eda10f7dd4)
Software & Systems
How to Organize With Tags
![The Future of Customer Service: 10 Trends to Watch](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F25kjPL5SpwoGdDWlCKv6M9%2F6637971befa7cb25b9be3895b342c479%2Ffuture-of-customer-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1af7eaa8eead4c405c1cc74411f283fe)
Tips & Templates
The Future of Customer Service: 10 Trends to Watch
![Reducing Complexity with Guard Clauses in PHP and JavaScript](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F17vW2AjlKdtGH367Jq0TRp%2F2b747b382196033a734678c940aa02ac%2Fguard-clauses.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=b79d5fdadf23a8cc5d04849d44a7eec7)
Engineering
Reducing Complexity with Guard Clauses in PHP and JavaScript
![7 Ways to Maintain Team Culture During Stressful Times](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KH2FyE5hpWBcciMVrsU2S%2F26e717db0a10735acc4cf69f62f281fe%2Fmaintain-team-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d156329ca49ddf81cd0ffe8bc6a62656)
Leading Service
7 Ways to Maintain Team Culture During Stressful Times
![The Art and Science of Getting into the Flow](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3I9Lf7brTVcLkKiRKPSzIv%2Ffdaaf698e7f0e6ac6894d23ce4273473%2Fgetting-in-flow.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=56e32bbbaa3ebf8faaa1e22bb6b47f0c)
Support Careers
The Art and Science of Getting into the Flow
![6 Questions to Ask Before You Email Your Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3fZghUMa3BAjFiRn4gJWe%2F5e66a1fadf2377260309dd1646c33e9b%2Fcustomer-email-questions.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e4570d77198e4dd1aa8832f92a004a3e)
Revenue Growth
6 Questions to Ask Before You Email Your Customers
![Becoming a Digital Nomad: the Good, the Bad, and the Ugly](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6FJyoBhJHjZP3fFoEkmWaS%2Fbba684eb0fe0d988d0cf32963b0ab6b9%2Fdigital-nomad.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8764d93f25ea4490e93d8874cf85c244)
Working Remotely
Becoming a Digital Nomad: the Good, the Bad, and the Ugly
![The Database Is Not an Implementation Detail](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6XwUmjGWUdgWpoJ733E2Nd%2Fee21c85439792aba905724b133d411cc%2Fdatabase-not-implementation-detail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=f281c2154fc194674b3decf32c51d6b8)
Engineering
The Database Is Not an Implementation Detail
![How to Master Difficult Customer Service Conversations](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FFA2ve7IkUq1ke2zt0LIIO%2F1392bd8829d4b472ec44af312b47a14b%2Fdifficult-conversations.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=adae7c17b2163d089cf7d99344fdc97b)
Tips & Templates
How to Master Difficult Customer Service Conversations
![4 Easy and Effective Ways to Invest in Your Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6nkeNoSINEHuetJvNXXfP4%2F1942f9afb6501d9f2ced048ec6332fae%2Finvesting-in-your-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=27f33a85b8dca954c1d3e99d37fcaa03)
Customer Engagement
4 Easy and Effective Ways to Invest in Your Customers
![How to Write the Perfect Customer Service Resume](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FdbUuRRgHlnuRmpk8M7kNS%2Fc5ad5f2244f989a39b0518cc83784d2c%2Fcustomer-service-resume.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=264cb3143c622cd9066bf013da5b1813)
Support Careers
How to Write the Perfect Customer Service Resume
![How to Break Up With Abusive Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F55Eno8hBOZNG00e3jGAtN9%2F10775c084832f4ee30fce589791b5532%2Fabusive-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ceed45ee3d34e331319189ceb1042df4)
Tips & Templates
How to Break Up With Abusive Customers
![The Psychology Behind the Perfect Customer Interview](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3E3ADV55UXAcJp8nc964w%2F47173df47f47c139a9c39d792ba909ba%2Fcustomer-interview.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4c94a86487ebf06f1f0e87daa6180f6b)
Revenue Growth
The Psychology Behind the Perfect Customer Interview
![How to Write the Perfect Interview Thank-You Email](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3yQZf3HMkUAY6rUIaRbcvB%2F20b2eeb394fb2cc07d8f99b9b33239d6%2Finterview-thank-you-email.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=32a4ba07fc0df03a94f1dc0b2f49c9ca)
Support Careers
How to Write the Perfect Interview Thank-You Email
![What My Mechanic Taught Me About Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1TCixeOe97fuYeQTTDMDBi%2Fc5763dea75353c689a412ab6b030e927%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f9b2ce7c81ee4d8a86eb19189421ac0a)
The Supportive
What My Mechanic Taught Me About Customer Service
![How to Work a 40-Hour Week](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1V2spZMeSi9HVJFmTV1e3s%2F0f4d7f94e253595c57d905e9c4f9a32d%2F40-hour-work-week.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2a072aa157db7d06477692bc284aeda3)
Leadership Tips
How to Work a 40-Hour Week
![The Value of Doing Things That Scare You](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Xp2Ha4OUzmw23IGK1Kupv%2F9bc767e13a3e6704b042191e94f2901a%2Fdo-things-that-scare-you.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9c92490dfe3ef3bcb44321d54485f478)
Support Careers
The Value of Doing Things That Scare You
![How to Build a Great Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6LgoA0s0GiyRIKPKA3J4jo%2Fd8513369d7b7159192ca91858a6913bd%2Fbuilding-a-great-business.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=5eb2ebca4b677d0fff1df18ce378d8b3)
Leadership Tips
How to Build a Great Business
![9 Customer Champions Who Received Great Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2ghfVwSN7KcZIoBwwerjbj%2Fe1ea177136a0545cce7c918da6dac10b%2F9-great-customer-service-stories.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=68bf3ddcb27d91545b1f162d9e21ebb0)
Tips & Templates
9 Customer Champions Who Received Great Customer Service
![Taking the Right Tone With Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Ml5KNmTOfyu5JSJzF0aU7%2Fa12abf180c0d4eeb35be003fcf6e188d%2Ftalking-to-customers-tone.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=162d8e5b8a4d839dd97c2ff19ac5cef2)
Tips & Templates
Taking the Right Tone With Customers
![Building a Community Around Your Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5YHaD9XqgabZkB4XlcSwRI%2Ff0fb8b4c8ab47c2ccc6cef479c1d348c%2Fcommunity-management-success.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f28535ab66e18fa0bbf62c249782eb6a)
Revenue Growth
Building a Community Around Your Business
![How 3 Nonprofits Approach Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Qb19FNvahoqctg5w691IV%2Faa078fadfa3525bb5eb1d4b975d78581%2Fnonprofit-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=14298c2a9a0b53112b75256a5051e4d1)
Tips & Templates
How 3 Nonprofits Approach Customer Service
![5 People You Need On Your Customer Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FoCZ6GyJAhjDV6KZHye5gx%2F7c001e68ddf5873028492f8037cc476e%2Fthe-supportive-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c12b245494ee17e0b84e0c0ad0644b69)
The Supportive
5 People You Need On Your Customer Support Team
![The Surprising Reality of Side Hustles: They're Good for Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6C3cndLKUO092aE2sm0qM5%2F83882edfbc122dd99e92da0ff944aed8%2Fside-hustle.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=17c97ceee0402c150def8c379e1ebec1)
Leadership Tips
The Surprising Reality of Side Hustles: They're Good for Business
![How to Use Storytelling to Connect with Your Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3IsHmeUOEnkS1DveSkbuvE%2F078f9b2ab0fe06d31703141c24102dbf%2Fcustomer-support-tools-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7063fac9be7fdc1c0e59b6062bf35d7c)
Revenue Growth
How to Use Storytelling to Connect with Your Customers
![Great Content Is Still the Biggest Hurdle](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4oHKnclB0JH0HYroinhyVb%2Fc76801e69829c80d322c3989c7f5aa44%2Fcreative-writing-techniques.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=edb3444d3c89a1d73d86c61ba093859e)
Revenue Growth
Great Content Is Still the Biggest Hurdle
![How to Build and Optimize Your Customer Support Funnel](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FcW4skBho15feSJni7pi7o%2F146c2c9c02920aaaa6601f0217c6c5e7%2Fcustomer-support-funnel.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7aac2692b4d3d447460133d77243623f)
Leading Service
How to Build and Optimize Your Customer Support Funnel
![Aligning Sales and Support for Long-Term Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3pZhBbPbfDulZJ8jBoZR9e%2Fd17d7e6ec776dfcf699798736682eb00%2Fafter-sales-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=beb4b71d02768b74d12edcd602d9e7cc)
Customer Engagement
Aligning Sales and Support for Long-Term Growth
![Setting Up a Help Desk: A Step-By-Step Guide and Checklist](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7MefipiBdJSCGvbuHuWByT%2Fb9ffe99a499d5283f602b7f1319dfee1%2Fimplement-help-desk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b5b3213bdce3b2622ef58fe0bdea85af)
Software & Systems
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
![The Evolution of the Help Scout Brand](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2aYxzpcygskEgZ9jvArhka%2Fb617a60c35b7d66824a206c0b0efb136%2Fbrand-evolution.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8fc059f60947318d367cd30c85ea6b52)
Behind the Scenes
The Evolution of the Help Scout Brand
![How to Make the Most of Your Customer Testimonials](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6W48RF3DrKsiBbLxZOp9Q5%2Fb6816040623de229ace236abe5b5116a%2Fcustomer-testimonials.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=774fcb3e109bc2b26eea13ecc5a2ebcb)
Revenue Growth
How to Make the Most of Your Customer Testimonials
![How We Use Video to Build Remote Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4K8xZWXAHgNmM0HSCWu4t0%2F506d9e402fc1968ef9a68fbb7e3d00a4%2Fvirtual-team-building.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ace166f12e8827c3aeef0e0e3446d6a0)
Hiring & Culture
How We Use Video to Build Remote Culture
![4 Ways to Find Meaningful Opportunities in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4AW8G6IK9zTt3QFBSlsYv2%2F651f612748eb74226a66457ce228cc05%2Fcustomer-service-activities.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=164a4a6bc4a4dbc13f055c543e716c89)
Support Careers
4 Ways to Find Meaningful Opportunities in Customer Support
![Improving Employee Retention in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Ntype2a24IwloIMMiVlkh%2Fd2e4ab7abf95552d77578069682e0617%2Femployee-retention.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6820f527488f13df95637513215fde20)
Leading Service
Improving Employee Retention in Customer Support
![Don't Let Your Professional Shortcomings Hold You Back at Work](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FB0N7AncMzwLaBx0BmCBRf%2F6039b181faa2a5916df069088a908927%2Fprofessional-shortcomings.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a24e800250e4e111e571159b89358427)
Support Careers
Don't Let Your Professional Shortcomings Hold You Back at Work
![Support Teams Should Have a Seat at the ‘Adult' Table](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5bKxA6DIpVLiJ3mMgiJZDo%2Fe0bebef16473e6dc0fc0eaccbcd38703%2Fgive-support-seat-at-the-table.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=087918cad44774eb0f964391e9eaff9f)
Leading Service
Support Teams Should Have a Seat at the ‘Adult' Table
![Relationship Marketing: The Value of Marketing to Current Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6tsW3sFtziUxLv5T87iIip%2F03087dec8aa0b645b25428c0fb921910%2Frelationship-marketing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=95463f458c42a5bab735d2157e194c1b)
Revenue Growth
Relationship Marketing: The Value of Marketing to Current Customers
![Illustrations Are More Than Digital Eye Candy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5QR3nZwInyFbtzPQEOhhOE%2F49772eae2a775ef212075770216e6fda%2Fdigital-illustrations.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3428311033a5b2c06ea7954f98a4788e)
Revenue Growth
Illustrations Are More Than Digital Eye Candy
![A Brief Guide to Better 1:1’s—For Makers and Managers Alike](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3AhClb9Xg6rOtlRPtRJjTx%2Fcbf00fa14fa7550ffd30b20583d1b3ba%2Fone-on-ones.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1c2369dcf024362a5b4aded1df92959e)
Leadership Tips
A Brief Guide to Better 1:1’s—For Makers and Managers Alike
![The 25 Best Entrepreneur Books on Marketing, Sales, and Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6QGa2zN4fWMBean1itjCWZ%2Fb2919a3faf440ad9cab74120f7e00997%2Fbest-entrepreneur-books.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=54e4bcfe4f621acd879cd88bed270672)
Leadership Tips
The 25 Best Entrepreneur Books on Marketing, Sales, and Support
![9 Tips to Improve Your Customer Support Game](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6CiFzNbSN9vfr8eHV3Vrqr%2F1f1549556f4d308899b45be52bec9b00%2F9-customer-support-tips.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=abc154b30c911f6c90f3bbb5b02e0a8f)
Tips & Templates
9 Tips to Improve Your Customer Support Game
![Have the 4P's of Marketing Become Outdated?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6guIIYHT6WIztwNkEqsbSb%2F23ee5cbe442a5b443eb7eafa9ffc9218%2Fnew-4ps-of-marketing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a786cba6f4c478d980933c44d3023c2b)
Revenue Growth
Have the 4P's of Marketing Become Outdated?
![Support, Sales, and Marketing Need to Work in Harmony](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1KRCNYEzCp5j8CMwt8UD5V%2F5f5fbc0e04e5a654f8e8ecee4427de7e%2Fhow-support-sales-marketing-work-together.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8cc1967dd957ef096e9315af213d22be)
Customer Engagement
Support, Sales, and Marketing Need to Work in Harmony
![6 Tips for Delivering Effective International Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4qXc7mOlZkvgfiPk6wa1ja%2F54ea9ee3858bff24a5ff55b9e89b4728%2Finternational-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8a32126cb06ab4eb19fd836523652982)
Tips & Templates
6 Tips for Delivering Effective International Customer Service
![The Best Advice We Ever Received](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6VuFSLlP4ZDxbyg6H00L0x%2F0e9785666d7886ca56785ec8eb8bfcfd%2Fbest-advice-ever.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1cc2b3e49277671ab35f2af2765d0deb)
Support Careers
The Best Advice We Ever Received
![These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F79pFOYpReg1GjJRherKGVN%2Fc956e7f55c1d5fcd0154fa9b70a79a6a%2Fremarkable-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7b1b039d9ef6b75a505a4a0c14993f81)
Tips & Templates
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
![How to Break Your Worst Work Habits](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F219tuBqizMqa5e0u7Pzk1L%2F004e73232b70ee28e7662bb135f324bc%2Fbreaking-bad-habits.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=50e9b93382d81fad2a9df5b6b1b2ea33)
Support Careers
How to Break Your Worst Work Habits
![Organizing Teams With Players and Coaches](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5aHIYTMcY7yC9bamp1HVok%2F1913fd16ca8d313ddc95ca595c02eeb5%2Feffective-teams.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=40a69832aa063cc627841c170a48cca0)
Leadership Tips
Organizing Teams With Players and Coaches
![16 Customer Service Tips to Never Forget](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3e7bJNPdgNusuFQQSsxhLC%2F0dba72b70f3d64f5835fbc008b9c853a%2Fcustomer-service-tips.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=940682d51298668450778c466578c2b6)
Tips & Templates
16 Customer Service Tips to Never Forget
![Boost Customer Happiness with Exclamations and Emoticons](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Z0DfpvSlsPFRiQTOMsJSK%2F3f5965aea544158243fde716722cf2bd%2Fexclamations-and-emoticons.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=51cec7177d1c03d38305132272c65c6c)
Tips & Templates
Boost Customer Happiness with Exclamations and Emoticons
![The 27 Best Customer Service Books](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FuYhL7xn7GE9wJquDGO0mP%2F63e7ca8f5cce0af10644e66d34ae2f8b%2Fcustomer-service-books.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=637b50a1eded1a1187602cc8807836c6)
Tips & Templates
The 27 Best Customer Service Books
![Upselling in a Customer-First Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2UZbjCTTPuvR2MaN7BJJlz%2F05b4071fa65a53989ee2790d8615051c%2Fupsell.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=594ad7d52bc800b8746f4198a94e6b32)
Revenue Growth
Upselling in a Customer-First Company
![10 Timeless Pricing Strategies to Increase Sales](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1RFdXNYH7SZjSh8BVR2vWu%2F1fae3ba4d192e1e31c4918d328420ffd%2Fpricing-strategies.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0792d4b3a3183a203af273e83c397236)
Revenue Growth
10 Timeless Pricing Strategies to Increase Sales
![How We Transitioned to 24-Hour Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2FF54ocgyv6o7thR84mXy3%2Fef132f44ecdddcc3c588fe74d9ba6283%2F24-hour-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3381ebb0b65aa4f692698d112294d5ef)
Scaling Service
How We Transitioned to 24-Hour Support
![Org Structure Is All in the Execution](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2stD7ux8TEx62W4vwd9ODv%2F8bc41b3f4d9313f670278493a21d0623%2Forganizational-structure.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cfc69f5d66abcf8ee101a6da794a2d71)
Leadership Tips
Org Structure Is All in the Execution
![How Remote Teams Are Becoming the Future of Work](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FNhQ1Kp9T04iq8Hk3YFgeR%2F5c8d56f7ea3acc30965f360a4c9ef305%2Fvirtual-teams.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c7315038415d4f4244d631392941c22c)
Remote Management
How Remote Teams Are Becoming the Future of Work
![Track Requests to Keep Customers Coming Back](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4s158bG1z43N81DKIdE8jF%2F7756943e2e4b07d1e9c2e4c1b886cf9a%2Ftrack-customer-requests.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=565a6083109956b95b1ac6ea422b1cb8)
Tips & Templates
Track Requests to Keep Customers Coming Back
![The Psychological Benefits of Writing](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6rK8f7l20kSsNnOQGHe101%2F58210e11e03676f3a91706e6cc286596%2Fbenefits-of-writing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2c90a3c3d3bec66e723bc6771ab76671)
Leadership Tips
The Psychological Benefits of Writing
![When Being Nice Isn’t Being Kind](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2bfRr6FaKrI9Mjumt9rePX%2Fa098c40a0cb965fc970ba0249d49f493%2Fbeing-nice.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ea865221be96a293806e99d3939c6a07)
Leadership Tips
When Being Nice Isn’t Being Kind
![Solving Problems Outside Your Domain](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4RV2ffwNcZRkvVzkJW7dZk%2F02cbc1e79c172987e4f43512783d6d86%2Fthe-world-outside.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cb03de0b953061682fc9afbbebb3f970)
Support Careers
Solving Problems Outside Your Domain
![3 Approaches to Getting Unstuck](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3w5cde0QL3DXCvfP2OcyEp%2Fcd3e74721dbcc9df1a387b356d94a323%2Fget-unstuck.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b91dc979f9a80535c640100cb4fc1178)
Support Careers
3 Approaches to Getting Unstuck
![What Really Matters Can’t Be Measured](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4kC9Axe5Pt6KrNZttmRgJX%2Fda4d52ba799df4cedead07d54ddb3d8d%2Fwhat-matters.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ee2ff3967de9f479618f6a258374b4d5)
Leadership Tips
What Really Matters Can’t Be Measured
![7 Ways to Engage Far-Flung Team Members](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FiaL12p3mpGwGOLFPpRlfs%2Fda1bd580b25372f2d9ae7359a0d1e602%2Fisolated-teammates.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f64dc69df484adaab584f7da601fb845)
Remote Management
7 Ways to Engage Far-Flung Team Members
![How We Replaced Our Weekly All-Hands Meeting with Video](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4YUiKFF5eYoAZH9quELtPU%2F4ff1cdfd83176f6d8a5edfdf2d5ff955%2Fvideo-updates.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6f5b0fa470935858528569b9d64e355c)
Hiring & Culture
How We Replaced Our Weekly All-Hands Meeting with Video
![5 Big Lessons Support Managers Wish They’d Learned Sooner](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FYR1FEE65zxJH0FNcnudxt%2F7dc08eb9143e61a4be810f20979ce3c6%2Fsupport-managers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f39ad51fec96047cdb15d7775a53b42b)
Leading Service
5 Big Lessons Support Managers Wish They’d Learned Sooner
![How to Sabotage Any Meeting](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2ROmK7aUlFt80CjMBaRQFT%2Fdc5f38404160581f4c5d7c10cd5a9a26%2Fbad-meetings.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0a6186fc0cc0925e22c4d486ba56d948)
Leadership Tips
How to Sabotage Any Meeting
![7 Tips on How to Say No to Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FFXqxzbFIQlzIcmtDKS41w%2Fa1d49514eab4ee2a5c8841ac5f589578%2Fhow-to-say-no.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=47a8b4616d04c6790dcdca6a0ae35979)
Tips & Templates
7 Tips on How to Say No to Customers
![3 Steps to Making Better Decisions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6S3NaobK9Rjzzxj3Bj7C1i%2F67708a25be0c89be39d271968f878fe3%2Fdecision-making-process.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=300cd0061324db1c9f45625e03854424)
Support Careers
3 Steps to Making Better Decisions
![Why a Visual Really is Worth 1,000 Words](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6GZZaLbzK2MUqUmGZKeE05%2Fa020139c9d154a3a849e2b67553ec86c%2Fvisual-communication.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a86b7354f389de96d63feeea3e6e4694)
Tips & Templates
Why a Visual Really is Worth 1,000 Words
![The Importance of Finishing What You Start](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2yQd7ZbGIOKemgDeeUvZx7%2Ff8d422dec3ea39ce277ff073c5c02806%2Ffinish-what-you-start.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a6dc6a0ed675e74c451fe12c9ee4dfb3)
Support Careers
The Importance of Finishing What You Start
![Giving Great GIFs for Better Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2TAlokQdfK06IGprA7oSLS%2F2074f98eaecde2a93f07c0180544d738%2Fusing-gifs-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=176fe897a81e7a5f712a527fb61749f4)
Tips & Templates
Giving Great GIFs for Better Support
![Why All Hands Support Didn’t Work for Our Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FB8G3khfQkDTzRUDbI9dMh%2Fb0b4adc2ea55264b9dfab1e84e466793%2Fall-hands-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2e49ba5053cd66406510f7fa822cb070)
Scaling Service
Why All Hands Support Didn’t Work for Our Company
![The Science of Setting and Achieving Goals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F11OEB0DDK7eY9V9OeeFRo8%2F94aa8387a3b11d4df1f415e36295eea4%2Fgoal-setting.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0866806e7c0cc702484a0581680130b5)
Support Careers
The Science of Setting and Achieving Goals
![Why Water Cooler Talk Matters More Than You Think](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4u5lKZoKJQDCcqhVTMCuwU%2Fcd18f6d74d477b437096f5a545a22f59%2Fsocial-capital.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=dcd9ec087344442332cbdf6b76f2d073)
Remote Management
Why Water Cooler Talk Matters More Than You Think
![Mastering the Art of ‘Just Start’](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fkkmy8pOQNCvhPOuE1O0aq%2F3f26409ac99db1ec93699d552102501b%2Fprocrastination-habits-productivity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=edf8a5d2af90216cf72a5ca40b8afba4)
Support Careers
Mastering the Art of ‘Just Start’
![What Psychology Teaches Us About Structuring the Workday](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3oEDLtnSDGnp1n27Tz3Ln0%2Faa4840fec700b962d4f8abe0470e847c%2Fpsychology-schedule.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=be4d0fecaf8b5f20631315df3089edea)
Support Careers
What Psychology Teaches Us About Structuring the Workday
![What We Learned Telling Customers’ Stories](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F344oNPr4r1aNGrmOhHEjbB%2Fdc2db85b0969491c0306a41905f3405b%2Finside-look-customer-spotlight.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=130326876aeb32ae2d17a52279131e0d)
Revenue Growth
What We Learned Telling Customers’ Stories
![Why Better Sleep Equals Better Work](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1z5A7g7vZb6KgPYK2qdtmw%2F26d95637aaa46d58387109c393d7e920%2Fsleep-habits.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ca0848c82e634505d9854ebb9747a6c1)
Support Careers
Why Better Sleep Equals Better Work
![7 Ways to Nurture Creativity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7G5XCSZy7DYbDX5QK5E2o6%2F8072925f6922c1de57d7f21812f43c99%2Fcreative-wisdom.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3a9c39840542998f97182807a6adc944)
Support Careers
7 Ways to Nurture Creativity
![The Hidden Beauty of Constraints](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1TgvN3MU2VD1ncAhjTorm4%2F0cb0aa9429f3c7cb5939158198313763%2Fflipping-constraints.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b2a370cd597f53de65f91249c6c64afc)
Support Careers
The Hidden Beauty of Constraints
![Routine Disruption: How to Change Your Habits for the Better](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ETOFvtOEtS2CqcuJQlGNI%2F6c67fdca64548f6b4f7580922041b6b9%2Fdisrupt-daily-routine.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=5ca5295c7b0e415b5aeae80bdc434a27)
Support Careers
Routine Disruption: How to Change Your Habits for the Better
![How Practicing Mindfulness Can Lead to Better Decision Making](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6FEFUC7U7VA5XZfyhnZUNk%2F3602aec1f0e522a835c1df25a479bd04%2Fpracticing-mindfulness.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8d5335b28f9946980e56049439fd0981)
Support Careers
How Practicing Mindfulness Can Lead to Better Decision Making
![If You Aren’t Cringing, You Aren’t Improving](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FkkhUJGPKX9QB1e2NB4mv7%2Fce8f47d9e553bdf20f481df5da7d4d96%2Fcreative-cringe.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=83a4cb2adbbcb813779a9f7353595576)
Support Careers
If You Aren’t Cringing, You Aren’t Improving
![How Writing Regularly Can Improve Your Creativity and Clarity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4AVLTy6g5GKdeuAuKEAk02%2F66d8820da1b76e10f6fc6390aef23e6a%2Fentrepreneurs.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=bb9a4d860ba52af9b1580eceec288850)
Leadership Tips
How Writing Regularly Can Improve Your Creativity and Clarity
![Lessons Learned from 6 Years of Working in My Pajamas](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7hfkmyAsssVYLVS8uAZkus%2Ff4ab89d1617e4eab855d1c0034f42968%2Fpajamas.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=08cb7f34a8421c660ccf071cb2a6c3e8)
Working Remotely
Lessons Learned from 6 Years of Working in My Pajamas
![Easy Reading Is Damn Hard Writing](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4lDmtToJsQyBHeMHvi2Q42%2F022078c9d5b9a9fefadcac5f6f8f570e%2Fdamn-hard-writing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=42ae98bc12d41ce0fd3970fea014544a)
Tips & Templates
Easy Reading Is Damn Hard Writing
![How Music Affects Your Productivity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1AM1uvH48Yw74CJnqUdz6E%2F39092d6f2917c86f5d3b9c45833216e7%2Fmusic-productivity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cb6c1a43e49bfb4733962fe660fb5e5c)
Support Careers
How Music Affects Your Productivity
![Building a Newsletter Welcome Series from Scratch](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5TKc2s3OXNxtrTq0MWMGop%2F11ff8f33dd1a93a1b3560257dc661968%2Fwelcome-emails.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6570bf1cd15eeb6a672edfb0e12215aa)
Revenue Growth
Building a Newsletter Welcome Series from Scratch
![Improve Free Trial Conversion Rates by Getting to Know Your Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2GRYbvnIQ5ZGRxlMIrXxG1%2F39a3cbfe475f8d801cdbb21e74fe7128%2Fimprove-trial.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b64de1fae046ac789ad5fb06c55fd455)
Revenue Growth
Improve Free Trial Conversion Rates by Getting to Know Your Customers
![The Benefits of Learning as a Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5JlB92FoyrnpEUbN7wQDQ5%2Ffefb9c00b55e1cf2c92678d56fd23ec0%2Fteam-learning-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2478dd8c01831972664216aadd8d8d6c)
Leading Service
The Benefits of Learning as a Team
![Avoiding the Silo of Team Communication](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F75VV8vO3zVmrleV8OuiK9l%2F5fcc7de1943de71d0821a279eade473c%2Fcross-team-communication.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9c24dbf78441a8d2fe050bf443b9a9cc)
Leading Service
Avoiding the Silo of Team Communication
![How to Be a Good Customer](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FMHy6014nC5U9ev5Rmk2mq%2F6de1a6706fe2e1f111b6e06604ba1799%2Fgood-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4f6190b762df2bda531db7d793abf492)
Tips & Templates
How to Be a Good Customer
![Customer Story: Tuft and Needle](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4cpbMONv2TqUv4DmxE00pZ%2F94e2c9cbe69c3b187ecbc243b8794bf9%2FBlog_Roll_Image_Tuft_Needle.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=b6c889203fcbedce59f1ea0292fbae13)
Customer Stories
Customer Story: Tuft and Needle
![Customer Story: Senneca](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2JOrrAZ0aCRtldxPQ3w4p%2F84423cca1e3053440bcb2edc0958cfba%2FBlog_Roll_Image_Senneca.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=0329fde0a7ef1972c192c5d36749b24a)
Customer Stories
Customer Story: Senneca
![25 Insights for Creating and Sustaining Workplace Happiness](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F22ugS4XZVuTDGdZpFVwJcq%2F2e38a8b0fa2f32707c3ee0f026e4ff1b%2Fhappiness-at-work.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=abb295164d9e3a93760a8c76da75d935)
Leading Service
25 Insights for Creating and Sustaining Workplace Happiness
![Silence Is a Noxious Gas](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1HDQPAHQn7hSHlnusyMZYz%2Ff9962e8925aeff968aeac1f1d11fdae8%2Fremote-team-communication.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=990de6194c9e3a5f2764dbbce23ce029)
Remote Management
Silence Is a Noxious Gas
![Letting Your Customers Speak for You](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4ahBqFkzRlOawFDSCImVIR%2F8476691c16682b79f3b441a89fa50c28%2Fcustomer-spotlights.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=febe7424ffb7f4a2c8cd42ceeb97d0ff)
Revenue Growth
Letting Your Customers Speak for You
![18 Ideas That Will Change The Way Your Remote Team Works](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ggoJF5LOSAbTDngVkpgX9%2F32c5018e609f41dbdbd4f3a4e0d66a82%2Fremote-work-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ae77bada7ed6a29d2024ec70e1037229)
Working Remotely
18 Ideas That Will Change The Way Your Remote Team Works
![How to Write with Substance](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2UIoevEK52SGZpp3FN696k%2Fff34aaa293e96c67a353b4fbefcfb17d%2Fwriting-well.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7daf0e9a6be3eb8e66224ef5b6aadad9)
Leadership Tips
How to Write with Substance
![Keeping Our Overachiever Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F70SAjDrqKnHmekStLJLsTg%2Fbb78ed53a0a5a7d4e8103cd31cf6e5ae%2Foverachiever-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3c0de8bedee3ab0c67db1d06c7272c0b)
Leadership Tips
Keeping Our Overachiever Culture
![What You Gain With a Growth Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5EyadTfQDW6G1h6V38e85P%2Fe4b594acb785d8bba78a18c80da1bf6c%2Fgrowth-teams.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=10fffa578e30ee2ee85317e6af019312)
Revenue Growth
What You Gain With a Growth Team
![The Customer Always Remembers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FKi2onaHOhU3YX4d1GESZm%2F38ec107f85b338c6128ded72ef20dffa%2Fcustomer-always-remembers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1e041e47f580e04bce81a228839d912e)
Tips & Templates
The Customer Always Remembers
![Why Businesses Have a Hard Time Fixing What’s Broken](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Clz8WJbtYxdiFjqWm44bb%2Fdf5fa2c38fbddcb50c3c215dcf2b7b78%2Ffixing-the-broken.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8123c6825dcc343e14f739cbb573f1ee)
Leadership Tips
Why Businesses Have a Hard Time Fixing What’s Broken
![Overcoming Common Customer Objections](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Z7NoCKNtcB6Fg0sAMRVvJ%2Fda19aa624de0b8dcf7306543f3fa8cf8%2Fcustomer-objections_2x.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aac83f8db88f3d8443ad4dba246fc746)
Revenue Growth
Overcoming Common Customer Objections
![How Ritz-Carlton’s Support Lexicon Created Unity through Clarity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4GrvrRztybsF654m4wVAsR%2F3e53faf35a7460f5c7a9271cfcee1a6f%2Fsupport-lexicon.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0407095ac20972e2c3c7cbf784c0d4cb)
Leading Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
![Must Reads for Leaders: 10 Invaluable Books for Moving Hearts and Minds](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3H8Xik0toaB6phItb0a5ut%2Ffaf84635bd2907a79e6c9ef6a64de996%2Fleadership-books.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=acde68e30660fb6e1af2eccab1fc4abb)
Leadership Tips
Must Reads for Leaders: 10 Invaluable Books for Moving Hearts and Minds
![How Better Customer Service Attracts and Retains Better Clients](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nCq8Ixtw1cyhF7zrhzxbI%2F2c68c5acaa5370f07aef35b0bb810111%2Fclient-care.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=d8d00c5b1b5f930db44a3cfcf5e30c49)
Tips & Templates
How Better Customer Service Attracts and Retains Better Clients
![Tone and Language Are Building Blocks to Customer Expectations](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FsH2ZejwDfQ1Ieu3QEyoNq%2F4204bda333f0c7b81e57993cb61dcaa6%2Ftone-and-language.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=f3705901e2855e7487954a58de49dd4e)
Tips & Templates
Tone and Language Are Building Blocks to Customer Expectations
![The Business Case for Loving Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FfamZv5qNZcteykSioayPe%2F48137bdcbf33e8fe5546d27afa258631%2Fwhole-company-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8920ab9f9d3161a0f103a17275f9bc3d)
Scaling Service
The Business Case for Loving Customers
![How the American Red Cross Redesigned the Experience of Donating Blood](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4Hhl0BRGPSKiRewCoL1GX9%2F2b3d6a405b5ba42b433dc3c1da441d20%2Fred-cross-experience.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=e128a648df14158d0b6fcb7c54874355)
Customer Engagement
How the American Red Cross Redesigned the Experience of Donating Blood
![The Lost Art of Candor in the Workplace](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ML8w8f4eDXo7mFnv9opwP%2Ffca3208f0645e02c34a2c3b767fe40c6%2Fcandor-in-workplace.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=c1f5b0c9d4aa26e5804a1fd62308c835)
Leadership Tips
The Lost Art of Candor in the Workplace
![How Backcountry Creates an Exceptional Customer Experience](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1b1NOib88si3GBOZIdpvJ0%2Fdd5b59dbb4859ec65194fb0401c79576%2Fbackcountry-customer-experience.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=8e4d3df4fef787b0452dc91f530a2541)
Customer Engagement
How Backcountry Creates an Exceptional Customer Experience
![25 Underrated Books on Persuasion, Influence, and Understanding Human Behavior](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F78ls87SM8BiwYvL0kPXWjW%2F6c398ed2e89b42db7b69792dcfaba125%2Fbooks-on-persuasion.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9cfe19d90a46bc98c28344558648450e)
Revenue Growth
25 Underrated Books on Persuasion, Influence, and Understanding Human Behavior
![10 Must-See Videos from Stanford Business School](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4wGCrqYcZpMtWI1jzuXGtP%2F0a80fa3a62a867d28e392da01555081c%2Fstanford-video-lectures.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=88d6ab21a33d9041ea5989320112f25b)
Leadership Tips
10 Must-See Videos from Stanford Business School
![Everyone Should Be Feeling the Customer’s Pain](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3B6krPPX7bNjIDqOiRMZAM%2Fd84bab474ef65d220d24efa443189985%2Fcustomer-pain.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=97c25f3f4a6e7607dd543dab2012981d)
Scaling Service
Everyone Should Be Feeling the Customer’s Pain
![100+ Famous Business Quotes About Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6lTYHQp0eWA5B0Sz4ayHGL%2F4e73d428872f1dc59cad225bb04c3478%2Finspirational-customer-service-quotes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6d0cfb65dce998780d80a9f75c638a07)
Tips & Templates
100+ Famous Business Quotes About Customer Service
![Don’t Let Tone Ruin Your Support Interactions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5VkPibzR3tio2vLLv5ItZ5%2Fe562f02c6b11551125ac69f022022ff4%2Fcustomer-support-tone.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1acfe8612fa5fd795dc932787414892e)
Tips & Templates
Don’t Let Tone Ruin Your Support Interactions
![How Disney Creates Magical Experiences (and a 70% Return Rate)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fx1iewcKkOrekX77DcXCzK%2F979eb501bc22d14b188a3e6f0667cccb%2Fdisney-customer-experience.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=802568c4f66e106029a2a9ccfee0a8ea)
Customer Engagement
How Disney Creates Magical Experiences (and a 70% Return Rate)
![Why Chipotle’s Customer Experience is Trouncing the Competition](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2E3M6mBps3WBLB3FGhLR1b%2F668f3030b2bf6dbcd3df602c7d326358%2Fchipotle-experience.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=929a3dfde97bd0126442ced24058006e)
Customer Engagement
Why Chipotle’s Customer Experience is Trouncing the Competition
![Customers Are Tired of Insincere Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2zQDwsn0t15VOUOrqu9LiI%2F5f330e7dc23e0e7bc468b79f0accaa5f%2Finsincere-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=962ed6accd35f3514d15949e8018ad62)
Tips & Templates
Customers Are Tired of Insincere Support
![Don't Let Growth Hacking Ruin the Customer Experience](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5u729HaH1dJE67Kkuc1O6d%2F0da57e605fd55d0c2bbe6ab9db1c964b%2Fgrowth-hacking.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=404ce65f1887f8059e6785427db2ea62)
Revenue Growth
Don't Let Growth Hacking Ruin the Customer Experience
![Customer Support is More Than Saying I'm Sorry](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4l5YlYMl5qrSY2Xw4PO37k%2Fe92578a85b26dd24ce6d0cd5d8c65bb1%2Fmore-than-sorry.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=09228a338c642918e8a6ac6b387de596)
Tips & Templates
Customer Support is More Than Saying I'm Sorry
![Support Teams: Stop Being Distracted by Faster Response Times](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7BTcCZ6vc6qQVaxhABbSG1%2Fc56eadb47a170785565f3240368cba62%2Fspeed-kills.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=46d8e9f32fcd8de2229d237d9898d01f)
Tips & Templates
Support Teams: Stop Being Distracted by Faster Response Times
![Features Tell, But Benefits Sell](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F59amD3GugFJ85GOvkoJPxa%2Fc2e05d914a136c56e13e11378b6788b1%2Fbenefits-vs-features.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=2ee855f3fcd2bb87c627c8b5d436492e)
Revenue Growth
Features Tell, But Benefits Sell
![Harsh Truths That Will Make You a Better Support Rep](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WuoUiqX9HrHM6HaLtsDEz%2Fce34b833311568444dc95f3f44237d58%2Fharsh-truths.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=18a019eb48eea743ff21fc686289cc80)
Support Careers
Harsh Truths That Will Make You a Better Support Rep
![Giving Your Customers a Peek Behind the Curtain](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6z7dIoNgj3CPWlT0gZB0YE%2Ff770e27a914f251fffc563a76fe390bc%2Fbehind-the-scenes.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=d2ebc58e92e9339d88559e8f23a6dd00)
Revenue Growth
Giving Your Customers a Peek Behind the Curtain
![Using the Customer Service Tone](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Lbp7tNdkYeCxFD6NtG41C%2F7a7877d4cff0b02ddd4ca272d52ae5bb%2Fcustomer-service-tone.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=cdaf73b059e01797b53a99b4cf199cdb)
Tips & Templates
Using the Customer Service Tone
![Six Ways Remote Teams Can Crush Their To-Do Lists](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7qepN37TCERNZewhIk2LWY%2F15177f0ca2998408e1758ed1bc872547%2Fremote-teams-todo.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=dc2d9f1924f5cf59463872ec101f3760)
Working Remotely
Six Ways Remote Teams Can Crush Their To-Do Lists
![How to Build a Brand that Wins Over Customers’ Hearts and Wallets](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2MoFIhHJSwlo6O2eBVVYRn%2Fcca26be01b4858455bd8df088c24915e%2Fbrand-strategy.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=6e295a886a40a3e1df8c12df9034afba)
Revenue Growth
How to Build a Brand that Wins Over Customers’ Hearts and Wallets
![The Right (and Wrong) Way to Handle a Company Crisis](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6E3tZwCNULIi0730W2cti3%2F20c7f75df44dc5df246ffcaa1d42cbeb%2Fcrisis-management.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9336a9d3d7ec4af4e8435987900b0f5d)
Leading Service
The Right (and Wrong) Way to Handle a Company Crisis
![Front-end Testing for the Lazy Developer with CasperJS](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5UfuGRJHuXek10sFXivgsu%2Fbf25d65b86c41e8fcb59a5aca6062659%2Ffunctional-testing-casperjs.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=c6ef3ffeafa9ff0f51505fa94f41b7b0)
Engineering
Front-end Testing for the Lazy Developer with CasperJS
![A Scientific Take on Viral Marketing](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2LXHdD1eeAYwLiwBWmccsX%2F16ecbb90d34ac938f54d01d86cf5e513%2Fviral-marketing.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1d5710bab88cc4ae248c940fd86b669e)
Revenue Growth
A Scientific Take on Viral Marketing
![The Happy Warrior: Research Reveals What Makes a Successful Leader](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FcgqJVjpczhBl5ZXlxtycu%2F9cb300cbd894af2e23bfed6bec3e331a%2Fleadership-skills.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=c336bf1d377571f790441b48330344ac)
Leadership Tips
The Happy Warrior: Research Reveals What Makes a Successful Leader
![10 Academic Insights on Building and Managing an Exceptional Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F42tDRZ9JFssnK1QrUqh1wz%2Fddf1a9d5d69b05bb4d32739b316a0da5%2Fteam-building.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0d9071608508219bb6027ada90b4de13)
Leadership Tips
10 Academic Insights on Building and Managing an Exceptional Team
![Creating a Unique Selling Proposition that Stands Out](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1MEMqbDVhYYEBkhyUyfIVI%2Ffc53ba0df847e6ea0a6573a6774e0f6d%2Funique-selling-prop.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1255a9747dd8fe4d3687356b4997b21a)
Revenue Growth
Creating a Unique Selling Proposition that Stands Out
![10 Proven Ways to Build a Website that Customers Will Love](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FicxiAbJWFtAUWSxhqMlLu%2F34e113acb1eb3572b86de6cdaf6ac414%2Fwebsite-customer-love.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0d0a4cdb636ad0704e6e8a1671ab054e)
Revenue Growth
10 Proven Ways to Build a Website that Customers Will Love
![Customer Profiles: A Smarter Way to Reach Your Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F792gIkOb7sezJnMWi4o9JI%2F5eb05c342c940512de5ea7f5b0e6a055%2Fcustomer-profile.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=f6a7fd5ad4d08dce9816cce7accc6b38)
Revenue Growth
Customer Profiles: A Smarter Way to Reach Your Customers
![Why Steve Jobs Didn't Listen to His Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1s24tuU1dL9Vymh2Cjbb5w%2Fece71dc0300d0a5e8b8edef1ee1c96b4%2Fsteve-jobs.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9857db7f1c21370e37b00f1a3699f27c)
Customer Engagement
Why Steve Jobs Didn't Listen to His Customers
![Stop Being a Customer Support Dictator](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6I4OFlxsuRnxwvPATqTuoK%2Ff7ec11b9641b3233969b0871f483fece%2Fsupport-dictator.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0d7173dd087ca868b9cb5923f956c235)
Leading Service
Stop Being a Customer Support Dictator
![How to Take Charge of Your Churn Rate](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2hNtgIBS0YAhsZzc92Ha55%2F1313ece37cb7438303633f944d5618da%2Fchurn-rate.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=726eecefae0566a8ad38fed3083945c7)
Revenue Growth
How to Take Charge of Your Churn Rate
![5 Things Your Customers Can Do Better than You](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6p2pqT4VclCXVXCKUzRkJx%2F5b758c8e036b34d9fab12fbf338b4aec%2F5-things-your-customers-can-do-better-than-you.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=570&h=315&s=1b3777b33f6651edb5b8aa4b18392b40)
Revenue Growth