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growthCustomer Onboarding: Steps, Examples, and Best Practices

customer serviceGPT-3 and AI in Customer Support

customer serviceAsk Help Scout: A Customer Service Advice Column

growthCreating a Customer Experience Team: 4 Questions to Ask

growthA Founder’s Guide to Collecting and Utilizing User Feedback

growth9 Key Aspects of a Stellar Customer Success Strategy

growthWhere to Start When Building a Customer Success Team

customer serviceCustomer Service Training: 21+ Tips, Activities, and Courses

growthHow to Create a Customer Feedback Loop That Works

growthThe Role of Customer Stickiness in Building Enduring Loyalty

growthCustomer Satisfaction: What It Is and 6 Ways to Boost It

customer serviceCustomer Support Job Description: Examples and Best Practices

growth7 Proven SaaS Customer Success Best Practices

growth8 Key SaaS Customer Success Metrics & How to Measure Them

customer serviceCustomer Service Trends Not to Care About in 2021

customer serviceHow to Get Started Delivering Proactive Customer Service

growthHow a Great Customer Experience Can Grow Your Bottom Line

growthCustomer Success: What It Means, Why It Matters, and More

growthCustomer Perception and How to Manage It Effectively

productHow an Ecommerce Shop Uses Help Scout as the Nexus of Its Operations

productNovember 2020 Release Notes: Advanced Permissions, Message Reports, and More!

growthHow to Improve Customer Loyalty With Customer Effort Score


productHelp Scout Product Live

growth10 Techniques for Collecting Voice of the Customer Data

customer serviceHow to Deliver Great SaaS Support (Founder’s Edition)

growthHow to Inspire, Measure, and Improve Customer Loyalty

customer serviceHoliday Customer Service: 6 Tips for Scaling Support Spikes

growthA Founder’s Guide to Building a Customer-Focused Company

productHow to Manage Changing Team Needs with Advanced Permissions

growthHow to Identify and Optimize Customer Experience Touchpoints

customer serviceQuick Start Guide to Creating a Knowledge Base in 6 Steps

customer service10 Live Chat Examples for the Entire Customer Journey

customer service5 Ways to Automate Support Without Degrading Service

customer service5 Simple Knowledge Base SEO Tips Anyone Can Follow

growthA Complete Guide to Customer Acquisition for Startups

customer serviceSuccessfully Implementing Live Chat on a Small Support Team

customer serviceHow to Set Customer Service Goals (+ 7 Example Goals)

customer serviceHow to Write Support Emails Your Customers Will Love

growth4 Meaningful Customer Satisfaction Metrics, Compared

customer serviceAnnouncing Help Scout's 2020 Customer Service Awards

customer serviceTips for Finding Your Perfect Customer Service Career Path

productThe Non-Coder’s Guide to Using the Help Scout API

customer service10 Unforgettable Customer Service Stories

customer service47 Pro Tips on How to Talk to Customers

growthUnderstanding Consumer Behavior to Convert More Customers

growthThe List Building Strategies That Grew 251,000 Subscribers

productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!

customer service21 Key Customer Service Skills (and How to Develop Them)

customer serviceCustomer Support: Definition, Importance, and 8 Essential Tips

customer serviceWriting an Effective Apology Letter to Customers [+ 5 Examples]

productHow Help Scout Mitigates Unconscious Bias in Hiring

customer serviceCustomer Service Experience: Definition, Tips, & Examples

customer service6 Essential Tips for Successful Social Media Customer Service

productDiversity, Equity, and Inclusion at Help Scout

customer serviceBuild a Thriving Support Team and Department from Scratch

Introducing Against the Grain: A New Series Highlighting Values-Driven Businesses

growthIntroducing Against the Grain: A New Series Highlighting Values-Driven Businesses

customer service8 Companies with Exceptional Customer Service + Helpful Tips

growth6 Proven Strategies for Building a Customer-Centric Company

customer service7 Tips for Becoming a SaaS Support Professional

customer serviceHow to Create an Inspiring Customer Service Philosophy

growthHow to Build a Winning Customer-Centric Marketing Strategy

customer serviceStep-By-Step Guide: How to Handle Customer Complaints

customer service5 Practical Ways to Automate Ecommerce Customer Service

customer service8 Cringeworthy Examples and Stories of Bad Customer Service

growthGuide to Customer Relations: Definition, Benefits, and Tips

growth17 Memorable and Inexpensive Customer Appreciation Ideas

growthHelp Scout’s Ultimate Guide to Remote Management

growthWhat Is Customer Retention + 16 Proven Retention Strategies

customer service71 Motivational and Inspirational Customer Service Quotes

customer service10 Ways to Deliver Consistently Great Customer Service

growth7 Retention Marketing Strategies for Ecommerce Merchants

customer serviceTime To Resolution: What It Is, Why It Matters, and How to Reduce It

growthHow to Advocate for Colleagues in a Remote Work Environment

customer serviceAn Overview of NPS for Customer Service Teams

customer service12 Key Customer Service Metrics + 4 Real Example Reports

customer serviceEmail Response Times: Benchmarks and Tips for Support

productBlack Lives Matter

productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!

growth8 Strategies to Skyrocket Ecommerce Customer Loyalty

customer service12 Customer Service Phrases to Use, and 8 You Should Avoid

customer serviceThe 6 Best Remote Collaboration Tools for Customer Service Teams

customer serviceCOVID-19's Impact on Customer Service Volumes

growthRemote Employees Shouldn’t Be Paid Less Based on Geography

customer serviceKPIs and Business Practices in the Time of Coronavirus

customer serviceStep-By-Step Guide: Measuring Customer Service ROI

growth10 Tips for Knocking Your Virtual Interview Out of the Park

growthHow to Write a Value Proposition (+ 6 Modern Examples)

customer service9 Knowledge Base Tips for a Better Customer Experience


growthWeathering the Economic Storm of COVID-19

growthCustomer Satisfaction Surveys: A Comprehensive Guide

growthHow to Stay Productive While Working from Home With Kids

customer service7 Best Practices for Effective Ecommerce Customer Service

customer serviceCustomer Service Software: Types, Features, Benefits, and Tips

customer service10 Knowledge Base Examples That Get It Right

productA Retreat Apart: Planning Help Scout’s First Ever Remote Retreat


growthBuilding Exceptional Teams and Culture in a Pandemic: Live Q&A

productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More

growthWorking Remotely: Tips from 100+ Remote Workers & Leaders

customer serviceCrisis Communication Tips for Customer Service Teams

customer serviceCreating Knowledge Base Videos: Tips, Tools, and Examples

customer serviceHelp Scout: A Shared Inbox Designed for Customer Service

customer service12 Step Guide to Choosing the Best Help Desk Software

customer serviceWill AI-Powered Customer Service Replace Your Job?

customer serviceLive Chat Support 101: Definition, Benefits, and Best Practices

customer service21 Key Live Chat Statistics for Customer Service Teams

customer service6 Important Live Chat Tips for Email Support Pros

customer service8 Live Chat Best Practices and Common Mistakes

customer service5 Reasons Why Every Ecommerce Store Needs Live Chat

customer serviceThe 9 Big Benefits of Live Chat for Customer Service Teams

productDiversity & Inclusion at Help Scout: 2019 Fall Update

growthThe Secret Art of Delegation

customer serviceDelivering Personalized, Human-Centered Customer Support

customer service75 Customer Service Facts, Quotes, and Statistics

customer serviceCommunicating With Customers During a System Outage

customer serviceThe 5 Big Benefits of Team Email Management Software

growthA Detailed Guide to Remote Employee Onboarding [+Checklist]

growthWriting the Perfect Customer Thank-You Note [+ Examples]

customer service10 Response Templates for Tricky Customer Service Emails

customer serviceKnowledge Base 101: Definition, Benefits, Examples, and Tips

customer serviceChoosing Your Perfect Help Desk

customer serviceThe Ultimate Database of Customer Service Quotes

customer serviceGo-To Scripts for 16 Tricky Customer Service Scenarios

customer service23 Customer Service Interview Questions (+ Interview Tips)

customer service8 Best Practices for Writing Effective Knowledge Base Articles

customer serviceWhat is a Support Ticket and Why We Don’t Use That Term

growthCustomer Feedback: Why It’s Important + 7 Ways to Collect It

customer serviceInside Help Scout: How We Implement Whole Company Support

growthColor Psychology in Marketing and Branding is All About Context

growthThe 5 Key Principles of Customer-Centric Selling

customer service7 Shared Mailbox Best Practices You Can Put Into Action

productRelease Notes: Customer Management, More Powerful Messages, and Much More!

customer service8 Must-Have Email Management Software Features

Terrifying Tales of Spooky Support

customer serviceTerrifying Tales of Spooky Support


growthCreating Customer Flow

customer serviceHow to Handle Customer Support During Company-Wide Events

growth27 Company Retreat Ideas Your Team Will Actually Enjoy

customer serviceShould I Let My Staff Complain About Customers?

customer service7 Tips for Choosing the Best Email Management System

growthHow to Plan a Fun and Productive Company Retreat

growth13 Productivity Hacks to Maximize Your Time

productHow Beacon Helps You Deliver Great Customer Service

customer serviceInside Help Scout: How We Triage Our Support Queue

customer serviceThe HIPAA-Compliant Help Desk Software You Can Trust

Keep Customers In the Flow With Messages

productKeep Customers In the Flow With Messages

growthARPA: A Framework Alternative to the RACI Model

productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

Help Scout’s Brand Animation Process

productHelp Scout’s Brand Animation Process

growth9 Principles For Starting a Successful Side Hustle

customer serviceDoes Your E-Commerce Business Need a Help Desk?

Illustrating the Help Scout Brand

productIllustrating the Help Scout Brand

productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks


customer serviceMeasuring Support Quality: Beyond CSAT & NPS

growthHow to Support Working Parents

productIntroducing Help Scout for Good

Announcing the Help Scout Brand Handbook

productAnnouncing the Help Scout Brand Handbook

customer serviceRolling Out Weekend Support

productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More

growthHow to Communicate Ideas Effectively

productDiversity & Inclusion at Help Scout: Spring 2019

customer service5 Boring Customer Service Stories

productRelease Notes: Private Docs Sites, Mailbox API Updates + More

customer serviceHumanize Your Support With Data

productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon

customer serviceThe 5 Biggest Mistakes in Small Business Customer Service

The Impact and Value of Taking a Sabbatical from Work

growthThe Impact and Value of Taking a Sabbatical from Work

growthThe Technical Debt Myth

productRelease Notes: Channel-Based Reports Are Rolling Out!

growth8 Internal Communication Tools to Boost Collaboration

productRelease Notes: Beacon Improvements + New Integrations

productMaking (and Breaking) the Help Scout Brand

customer serviceHow to Turn Off a Support Channel Gracefully

productBehind the Scenes: The Design of Beacon

customer serviceWhy Analytical Reading Is a Must-Have Skill

productRelease Notes: Beacon Modes, Chat Commands, and Lots More

customer serviceHelp Scout's Annual Customer Support Salary Study

customer serviceThe Skills You Need for a Support-Driven Growth Role

customer service10 Essential Features of Help Desk Software

customer serviceCommunicating Support Successes to the Wider Company

productRelease Notes: Emojis, PHP Client Update + More

productRelease Notes: 2018 Archive

customer serviceIs Free Help Desk Software Right For You?

customer serviceHow To Write a Good Internal Note

customer service5 Reasons Why Investing in Software for Help Desk Increases Your ROI for Customer Support

customer serviceSupport Teams and Technical Writers: A Powerful Partnership

growthWhat Remote Companies Can Teach About Asynchronous Communication

growthSales as a Service

customer service3 Strategies for Scaling Up to 24-Hour Customer Service

customer serviceHow Email Management Software Improves Customer Support

productMaking Content More Inclusive

customer serviceCustomer Support Operations: Description, Responsibilities, & Skills

growth6 Steps to Recruiting Like a Human

growthThe Business Case for Support-Driven Growth

customer serviceThe Art of Troubleshooting for Customer Support Professionals

customer serviceWhat Is Contextual Support, and Why Is It Critical to Live Chat?

customer serviceDeliver Consistently High-Quality Service With Peer Feedback

growth6 Tips for How to Collaborate on Remote Design Teams

customer serviceHelp Your New Hires Rock: 30/60/90-Day Reviews for Support

customer serviceGetting Started with Support-Driven Growth

customer serviceWhat to Call Your Customer Service and Support Teams

productThe Magic of One-to-Many Customer Support

customer serviceThe Living Customer Service Queue

customer serviceHow to Fire a Customer (The Right Way) in 5 Steps

productDiversity and Inclusion at Help Scout: 2018 Update

customer serviceInteraction Reviews: Quality Assurance for Support Teams

growthEverything You Need to Know About Implementing a Price Increase

growthHow to Stand Out in a Crowded Market

customer serviceHow to Hire for Chat and Email Writing Skills

customer serviceThe Right Way to Consolidate Your Customer Support Tools

customer serviceWhat’s the Difference Between Customer Service and Customer Experience?

customer serviceCustomer Service vs. Customer Support: Explained

customer serviceWhat’s the Difference Between Customer Support and Customer Success?

growth9 Ways to Foster Diversity and Inclusion at Work

customer serviceHow to Deal With Cheap Customers

customer serviceAI, Curiosity, and the Future of Human Customer Service

growthLearn How to Negotiate with these 12 Tactics for Successful Negotiations

customer serviceHow to Deal with Difficult Customers

productHow We Approach Employee Compensation at Help Scout

How to Build a Great Remote Company Culture

growthHow to Build a Great Remote Company Culture

customer serviceA Customer Support Leader’s Guide to One-on-Ones

growth11 Strategies to Maintain Customer Intimacy at Scale

customer serviceHow Cards Against Humanity Maintains Personality While Scaling Support

customer serviceHow to Rebuild Customer Loyalty After a Data Security Breach

productBeacon 2.0 Preview: The User Interface

customer service4 Ways to Boost Customer Service Employee Engagement

customer serviceMigrating a Customer Query Between Support Channels

growthNeed a CRM? Consider These Tips First

customer service4 Ways to Determine What Your Customer Really Needs

productBeacon 2.0 Preview: Introducing Chat

customer service7 Ways to Improve your Online Customer Service


customer serviceReduce your support load through better product writing

customer serviceHow to Create Reports That Drive Results

customer serviceWriting Support Emails: A Style Guide

customer serviceTurn Support Hunches into Usable Data for Product Teams

customer serviceInbox Zero: The Fast, Empathetic Way to Get Your Team There

customer service9 Tips for Delivering Time-Sensitive Customer Service Fast


customer serviceWorking Successfully in a Collaborative Support Model

growthCustomer Loyalty Programs That Stick [Research]

growth9 Experiential Marketing Examples from Highly Creative Companies

productBeacon 2.0 Preview: What’s New

customer serviceHow to Determine Your Company’s Multichannel Customer Support Strategy

customer serviceHow Mailchimp Bridges the Gap Between Support and Product


customer serviceTaking Customer Service Beyond Satisfaction

customer serviceThe Future of Self-Service

productSelf-Service is the Next Frontier in Customer Support

productHelp Scout’s 12-Step Remote Hiring Process


growthThe Art of Customer Loyalty in a Subscription Business

customer serviceUsing Customer Self-Service to Deliver Better Support

customer service5 Ways Your Small Business Can Impress First-Time Customers

customer service3 Ways to Help Your Team Create a Better Self-Service Experience

customer serviceCustomer Service + Marketing = Improved Customer Experience

customer serviceCreate Reports That Drive Real Business Results

growthFlexible Working is a Win-Win for Employees and Companies Alike

customer serviceWhy Basecamp’s Support Team Tags With Intent


customer serviceCustomer Service Reporting with Real Impact

customer serviceHow to Snag (and Succeed at) a Remote Customer Service Job

growth6 Tips to Keeping Your Remote Team Connected

customer serviceWhy Support Teams Must Stake a Claim to Revenue

growth7 Quick Tips to Boost Holiday Ecommerce Sales

growthHow (and Why) to Respond to Positive Online Reviews

growthHow to Write Conclusions That Don’t Suck

growth6 Steps to Creating a Customer-Centric Culture


customer serviceHow to Use Customer Service to Stand Out from the Competition


customer serviceHow to Quickly Scale Your Customer Service