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How RealtyNinja Used Help Scout to Scale Their Support Operations
Inside Help ScoutHow RealtyNinja Used Help Scout to Scale Their Support Operations

Help Scout is a fantastic support tool, but that’s not all it is. Learn the many ways the RealtyNinja team uses Help Scout to better their business.

Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Inside Help ScoutQuarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.

Guiding clients to email support instead of their account managers
Customer ServiceGuiding clients to email support instead of their account managers

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.

Is Google's LaMDA sentient, and if so would it like a job?
Customer ServiceIs Google's LaMDA sentient, and if so would it like a job?

A Google engineer has been put on leave for breaching confidentiality policies. He claims to have worked with a sentient AI though professionals in the field are dubious. Whether or not this bot has truly experienced feelings it does raise some interesting questions.

The 9 Best Email Support Software Solutions for Your Team
Customer ServiceThe 9 Best Email Support Software Solutions for Your Team

Email is everywhere, especially if you work in customer support. Here’s how to optimize it with email support software.

Omnichannel Customer Service 101: Definition, Benefits, & Tips
Customer ServiceOmnichannel Customer Service 101: Definition, Benefits, & Tips

Learn what omnichannel customer service is, how to get started building an omnichannel strategy, and best practices for getting it right.

Turning support requests into customer insights
Customer ServiceTurning support requests into customer insights

Your customers tell you what they really want, but mostly inside customer service requests. Here’s how to uncover inbox insights.

Customer Onboarding: Steps, Examples, and Best Practices
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices

A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.

How George Washington University Handled a 22% Increase in Email Traffic
Inside Help ScoutHow George Washington University Handled a 22% Increase in Email Traffic

Learn how the team at George Washington University handled a 22% increase in email traffic using Help Scout.

7 Key Customer Experience Metrics, From Basic to Advanced
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced

Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.

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Museum of Customer Support: Ancient Fast Food
Customer ServiceMuseum of Customer Support: Ancient Fast Food

This ancient Roman fast food outlet can teach us how to think clearly about our online customer service today.

The 9 Best HappyFox Alternatives on the Market in 2022
Customer ServiceThe 9 Best HappyFox Alternatives on the Market in 2022

If you’re a HappyFox customer who's looking for a new tool, this list of the nine best HappyFox alternatives will help you make a decision.

The 9 Best Help Desk Software for Schools and Universities
Customer ServiceThe 9 Best Help Desk Software for Schools and Universities

Adopting the right help desk software can help administrators at universities, colleges, and school districts reduce email volume by 30%.

Ecommerce Live Chat: Why You Need It + 12 Top Tools
Growth & CultureEcommerce Live Chat: Why You Need It + 12 Top Tools

Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools.

Make Sure Every Customer Finds an Answer With Docs + Beacon
Inside Help ScoutMake Sure Every Customer Finds an Answer With Docs + Beacon

The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to.

The 11 Best Kayako Alternatives for Customer Support in 2022
Customer ServiceThe 11 Best Kayako Alternatives for Customer Support in 2022

Looking for the best customer support tool for your team? We’ve compared 11 different Kayako alternatives to help you find the best option.

Release Notes, March 2022: Previous conversations, user report change, and more!
Inside Help ScoutRelease Notes, March 2022: Previous conversations, user report change, and more!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new

The 9 Best Email Collaboration Software Platforms for 2022
Customer ServiceThe 9 Best Email Collaboration Software Platforms for 2022

Want to declutter your sales and support inboxes and drive more revenue? Explore these nine email collaboration software platforms for 2022.

Help Scout’s Conversation Corner on Experience This!
Customer ServiceHelp Scout’s Conversation Corner on Experience This!

Links, images, and further reading related to the Conversation Corner segment on the Experience This podcast in 2022.

How to Know When It's Time to Hire For Your Support Team
Customer ServiceHow to Know When It's Time to Hire For Your Support Team

It can be tricky to know exactly when to hire for your customer support team. Here are some strategies for picking the perfect moment.

7 Outlook Shared Mailbox Alternatives for Email Collaboration
Customer Service7 Outlook Shared Mailbox Alternatives for Email Collaboration

Is Outlook Shared Mailbox the right solution for your team? Learn the pros and cons, and read about seven alternatives you can consider.

Writing Excellent Customer Service Emails: Tips & Templates
Customer ServiceWriting Excellent Customer Service Emails: Tips & Templates

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails.

Teaching Analytical Reading
Customer ServiceTeaching Analytical Reading

Advice on getting your customer service staff interested in writing more help documents and creating space for them to do so.

The 17 Best Customer Service Tools for Every Support Team
Customer ServiceThe 17 Best Customer Service Tools for Every Support Team

To get the most out of your customer service team, they need access to the right customer support tools. Here are 17 to consider.

How to Change Your Team’s Behavior
Customer ServiceHow to Change Your Team’s Behavior

You've identified a change that would improve your support quality, but you’re having trouble persuading your team to change their behavior.

The 7 Best Crisp Alternatives for Customer Support in 2022
Customer ServiceThe 7 Best Crisp Alternatives for Customer Support in 2022

If you’re looking for a dedicated support tool, Crisp may not be your best option. Check out our list of seven Crisp alternatives.

13 Best Practices for Improving Online Customer Service
Customer Service13 Best Practices for Improving Online Customer Service

Online customer service is one of the most important functions at any company. Here’s how to get started and continue improving.

Customer Success: What It Means, Why It Matters, and More
Growth & CultureCustomer Success: What It Means, Why It Matters, and More

Customer success boosts lifetime customer value, creates loyal customers, and provides helpful product insights. Here’s how to do it well.

The 9 Best Gmelius Alternatives for Email Collaboration
Customer ServiceThe 9 Best Gmelius Alternatives for Email Collaboration

Looking for the best email collaboration tool for your team? We compared 9 different Gmelius alternatives to help you find the best option.

How to Deal with Difficult Customers
Customer ServiceHow to Deal with Difficult Customers

Every support person needs to know how to deal with difficult customers. Read about the types of difficult customers and how to help them.

The 13 Best Intercom Alternatives for Customer Support in 2022
Customer ServiceThe 13 Best Intercom Alternatives for Customer Support in 2022

If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives.

Help Desk Software: What To Look For and Must-Have Features
Customer ServiceHelp Desk Software: What To Look For and Must-Have Features

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.

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Museum of Customer Support: The First Shopping Cart
Customer ServiceMuseum of Customer Support: The First Shopping Cart

What can the first shopping cart teach us about implementing online self-service options today?

SaaS Customer Success: Key Roles, Strategies, and Tools
Growth & CultureSaaS Customer Success: Key Roles, Strategies, and Tools

One of the best steps any SaaS company can take to improve customer retention is an investment in customer success.

The 11 Best Help Desk Ticketing Systems for 2022
Customer ServiceThe 11 Best Help Desk Ticketing Systems for 2022

Keeping customers happy requires a well-functioning support strategy. The best way to get started is with a help desk ticketing system.

11 Key Customer Service Metrics + 4 Real Example Reports
Customer Service11 Key Customer Service Metrics + 4 Real Example Reports

Discover 11 meaningful customer service metrics, learn how to choose the right measurements, and view four example customer service reports.

Measuring Customer Service Success More Broadly
Customer ServiceMeasuring Customer Service Success More Broadly

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.

The 8 Best Ecommerce Help Desks On The Market Today
Growth & CultureThe 8 Best Ecommerce Help Desks On The Market Today

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver great support.

9 Guiding Principles for Doing Startup Customer Service Well
Customer Service9 Guiding Principles for Doing Startup Customer Service Well

Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.

Encouraging Support Teams To Write Help Docs
Customer ServiceEncouraging Support Teams To Write Help Docs

Advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so.

Top 11 Freshdesk Alternatives for 2022 (Ranked & Rated)
Customer ServiceTop 11 Freshdesk Alternatives for 2022 (Ranked & Rated)

Tired of Freshdesk or looking for your first help desk? This list of Freshdesk alternatives will help you find a tool that's right for you.

11 Best HubSpot Alternatives for Support, CRM, and Marketing
Customer Service11 Best HubSpot Alternatives for Support, CRM, and Marketing

These HubSpot alternatives for customer support, sales, and marketing teams will help you streamline your work and save time and money.

12 Predictions for Customer Service Trends in 2022
Customer Service12 Predictions for Customer Service Trends in 2022

A new year means new opportunities to create customer experiences. Here are our predictions for customer service trends in 2022.

Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?

There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.

Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Inside Help ScoutQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Fast Food vs. Fine Dining in Customer Service
Customer ServiceFast Food vs. Fine Dining in Customer Service

What can customer service pros learn from Geraldine DeRuiter’s 'Bros., Lecce: We Eat at The Worst Michelin Starred Restaurant, Ever'?

How To Make the Most of Your Customer Support Data
Customer ServiceHow To Make the Most of Your Customer Support Data

Customer support data is the universal language that allows you to communicate the influence your team has to the rest of the company.

Reducing and Handling Ecommerce Shipping Cost Complaints
Growth & CultureReducing and Handling Ecommerce Shipping Cost Complaints

Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.

Customer Self-Service: Benefits, Tips, and 5 Great Tools
Customer ServiceCustomer Self-Service: Benefits, Tips, and 5 Great Tools

When backed by human support, customer self-service is key to delivering excellent support. Here's what you need to know to get started.

Dealing With Abusive Customers
Customer ServiceDealing With Abusive Customers

Why let your human team be yelled at when you could hire a robot? Is AI the answer to customer service abuse, or is there another way?

The 8 Best Team Email Management Software for 2022
Customer ServiceThe 8 Best Team Email Management Software for 2022

Team email management software minimizes the stress of organizing, processing, and prioritizing email, improving your team's productivity.

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How FlexJobs Engages Customers With Proactive Messages
Inside Help ScoutHow FlexJobs Engages Customers With Proactive Messages

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.

How Support Teams Can Improve Customer Retention
Customer ServiceHow Support Teams Can Improve Customer Retention

Discover strategies support teams can use to combine high-quality, empathetic customer service with a deliberate focus on business growth.

The 8 Best Customer Service Channels (& How to Pick Them)
Customer ServiceThe 8 Best Customer Service Channels (& How to Pick Them)

Customer service channels can make or break the customer experience. Here are the 8 top channels to consider, plus tips on which to offer.

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