All Posts

AI Support Metrics: 5 KPIs To Track
Leading Service
AI Support Metrics: 5 KPIs To Track
Boost Your Customer Support Efficiency with AI
Scaling Service
Boost Your Customer Support Efficiency with AI
The 9 Best Social Media Customer Service Software (2024)
Software & Systems
The 9 Best Social Media Customer Service Software (2024)
Smile, You’re in an AI Photo
The Supportive
Smile, You’re in an AI Photo
Ticket Tagging Made Easy: Tips and Best Practices
Leading Service
Ticket Tagging Made Easy: Tips and Best Practices
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Customer Stories
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Product Updates
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
A Guide to Elevating Your Ecommerce Game with WhatsApp
Ecommerce
A Guide to Elevating Your Ecommerce Game with WhatsApp
What Is Customer Service? Help Scouts Weigh In
Leading Service
What Is Customer Service? Help Scouts Weigh In
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
Why Great Customer Service Isn’t Just Important, It's a Necessity
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
From Peer to Peer: A Guide to the C2C Ecommerce Model
Ecommerce
From Peer to Peer: A Guide to the C2C Ecommerce Model
Do You Actually Need a Local Environment?
Engineering
Do You Actually Need a Local Environment?
1:01:33
New in the Queue: AI Drafts, Snooze, and Send Later
Product Updates
New in the Queue: AI Drafts, Snooze, and Send Later
How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
Customer Engagement Platforms: An Overview
Customer Engagement
Customer Engagement Platforms: An Overview
Support Team Mailbag: Managing the Queue
Product Tutorials
Support Team Mailbag: Managing the Queue
Improve Experience with Customer Service Automation
Scaling Service
Improve Experience with Customer Service Automation
HSL: An Intuitive Way to Represent Color in CSS
Engineering
HSL: An Intuitive Way to Represent Color in CSS
How To Use Generative AI in Customer Support
Software & Systems
How To Use Generative AI in Customer Support
Chatbots vs. Conversational AI: Understanding the Difference
Software & Systems
Chatbots vs. Conversational AI: Understanding the Difference
Help Scout Works Best When
Product Tutorials
Help Scout Works Best When
51:21
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Customer Service
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Delivering More Customer Delight, Not More AI Hype
Product Updates
Delivering More Customer Delight, Not More AI Hype
The 11 Best Help Desk Ticketing Systems for 2024
Software & Systems
The 11 Best Help Desk Ticketing Systems for 2024
59:24
Conversation Corner: Real Support Talk
Leading Service
Conversation Corner: Real Support Talk
7 Ways Companies Use AI for Customer Service
Scaling Service
7 Ways Companies Use AI for Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Software & Systems
AI Ticketing Systems: What They Are and 8 Options to Consider
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Revenue Growth
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Customer Driven: The Meaning Behind Customer-Centric Strategies
Customer Engagement
Customer Driven: The Meaning Behind Customer-Centric Strategies
Between Two Borgs
The Supportive
Between Two Borgs
The Need for Speed: A Quick Way to Improve React Testing Times
Engineering
The Need for Speed: A Quick Way to Improve React Testing Times
Help Scout Using Help Scout: Tags and Custom Fields
Product Tutorials
Help Scout Using Help Scout: Tags and Custom Fields
Encouraging Empathy in Customer Service Teams
Leading Service
Encouraging Empathy in Customer Service Teams
Making Things Right: Examples of Customer Service Recovery
Leading Service
Making Things Right: Examples of Customer Service Recovery
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Customer Service Analytics: Understanding the Story Behind the Data