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productHow an Ecommerce Shop Uses Help Scout as the Nexus of Its Operations

productNovember 2020 Release Notes: Advanced Permissions, Message Reports, and More!

growthHow to Improve Customer Loyalty With Customer Effort Score

growth10 Techniques for Collecting Voice of the Customer Data

customer serviceHow to Deliver Great SaaS Support (Founder’s Edition)

customer serviceHoliday Customer Service: 6 Tips for Scaling Support Spikes

growthA Founder’s Guide to Building a Customer-Focused Company

productHow to Manage Changing Team Needs with Advanced Permissions

growthHow to Identify and Optimize Customer Experience Touchpoints

customer serviceQuick Start Guide to Creating a Knowledge Base in 6 Steps

customer service10 Live Chat Examples for the Entire Customer Journey

customer service5 Ways to Automate Support Without Degrading Service

customer service5 Simple Knowledge Base SEO Tips Anyone Can Follow

customer serviceHow to Get Started Delivering Proactive Customer Service

customer serviceSuccessfully Implementing Live Chat on a Small Support Team

customer serviceHow to Set Customer Service Goals (+ 7 Example Goals)

customer service4 Ways to Meaningfully Measure Customer Satisfaction

productThe Non-Coder’s Guide to Using the Help Scout API

productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!

customer serviceWriting an Effective Apology Letter to Customers [+ 5 Examples]

cultureHow Help Scout Mitigates Unconscious Bias in Hiring

customer serviceCustomer Service Experience: Definition, Tips, & Examples

customer service6 Essential Tips for Successful Social Media Customer Service

growthIntroducing Against the Grain: A New Series Highlighting Values-Driven Businesses

customer service8 Companies with Exceptional Customer Service + Helpful Tips

customer service7 Tips for Becoming a SaaS Support Professional

customer serviceHow to Create an Inspiring Customer Service Philosophy

growthHow to Build a Winning Customer-Centric Marketing Strategy

customer serviceStep-By-Step Guide: How to Handle Customer Complaints

customer service5 Practical Ways to Automate Ecommerce Customer Service

customer service8 Cringeworthy Examples and Stories of Bad Customer Service

customer serviceGuide to Customer Relations: Definition, Benefits, and Tips

growth11 Memorable and Inexpensive Customer Appreciation Ideas

customer service71 Motivational and Inspirational Customer Service Quotes

customer service10 Ways to Deliver Consistently Great Customer Service

customer service7 Retention Marketing Strategies for Ecommerce Merchants

customer serviceTime To Resolution: What It Is, Why It Matters, and How to Reduce It

cultureHow to Advocate for Colleagues in a Remote Work Environment

customer serviceAn Overview of NPS for Customer Service Teams

customer serviceEmail Response Times: Benchmarks and Tips for Support

cultureBlack Lives Matter

productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!

growth8 Strategies to Skyrocket Ecommerce Customer Loyalty

customer service12 Customer Service Phrases to Use, and 8 You Should Avoid

customer serviceThe 6 Best Remote Collaboration Tools for Customer Service Teams

customer serviceCOVID-19's Impact on Customer Service Volumes

cultureRemote Employees Shouldn’t Be Paid Less Based on Geography

customer serviceKPIs and Business Practices in the Time of Coronavirus

customer serviceStep-By-Step Guide: Measuring Customer Service ROI

culture10 Tips for Knocking Your Virtual Interview Out of the Park

growthHow to Write a Value Proposition (+ 6 Modern Examples)

customer service9 Knowledge Base Tips for a Better Customer Experience

customer serviceCustomer Satisfaction Surveys: A Comprehensive Guide

cultureHow to Stay Productive While Working from Home With Kids

customer service7 Best Practices for Effective Ecommerce Customer Service

customer service10 Knowledge Base Examples That Get It Right

cultureA Retreat Apart: Planning Help Scout’s First Ever Remote Retreat

productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More

customer serviceCrisis Communication Tips for Customer Service Teams

customer serviceCreating Knowledge Base Videos: Tips, Tools, and Examples

customer serviceHelp Scout: A Shared Inbox Designed for Customer Service

customer service12 Step Guide to Choosing the Best Help Desk Software

customer serviceWill AI-Powered Customer Service Replace Your Job?

customer service21 Key Live Chat Statistics for Customer Service Teams

customer service6 Important Live Chat Tips for Email Support Pros

customer service8 Live Chat Best Practices and Common Mistakes

customer service5 Reasons Why Every Ecommerce Store Needs Live Chat

customer serviceThe 9 Big Benefits of Live Chat for Customer Service Teams

cultureDiversity & Inclusion at Help Scout: 2019 Fall Update

cultureThe Secret Art of Delegation

customer serviceCommunicating With Customers During a System Outage

customer serviceThe 5 Big Benefits of Team Email Management Software

cultureA Detailed Guide to Remote Employee Onboarding [+Checklist]

customer serviceWriting the Perfect Customer Thank-You Note [+ Examples]

customer serviceGo-To Scripts for Handling 12 Tricky Customer Service Scenarios

customer service23 Customer Service Interview Questions (+ Interview Tips)

customer service8 Best Practices for Writing Effective Knowledge Base Articles

customer serviceWhat is a Support Ticket and Why We Don’t Use That Term

customer serviceCustomer Feedback: Why It’s Important + 7 Ways to Collect It

customer serviceInside Help Scout: How We Implement Whole Company Support

growthColor Psychology in Marketing and Branding is All About Context

growthThe 5 Key Principles of Customer-Centric Selling

customer service7 Shared Mailbox Best Practices You Can Put Into Action

productRelease Notes: Customer Management, More Powerful Messages, and Much More!

customer service8 Must-Have Email Management Software Features

customer serviceTerrifying Tales of Spooky Support

customer serviceHow to Handle Customer Support During Company-Wide Events

culture27 Company Retreat Ideas Your Team Will Actually Enjoy

customer serviceShould I Let My Staff Complain About Customers?

customer service7 Tips for Choosing the Best Email Management System

cultureHow to Plan a Fun and Productive Company Retreat

culture13 Productivity Hacks to Maximize Your Time

customer serviceHow Beacon Helps You Deliver Great Customer Service

customer serviceInside Help Scout: How We Triage Our Support Queue

customer serviceThe HIPAA-Compliant Help Desk Software You Can Trust

customer serviceKeep Customers In the Flow With Messages

growthARPA: A Framework Alternative to the RACI Model

productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

growthHelp Scout’s Brand Animation Process

customer service9 Principles For Starting a Successful Side Hustle

customer serviceDoes Your E-Commerce Business Need a Help Desk?

cultureIllustrating the Help Scout Brand

productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

cultureHow to Support Working Parents

cultureIntroducing Help Scout for Good

cultureAnnouncing the Help Scout Brand Handbook

customer serviceRolling Out Weekend Support

customer serviceThe 3-Part Approach to Creating Customer Loyalty

productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More

cultureHow to Communicate Ideas Effectively

cultureDiversity & Inclusion at Help Scout: Spring 2019

customer service5 Boring Customer Service Stories

productRelease Notes: Private Docs Sites, Mailbox API Updates + More

customer serviceHumanize Your Support With Data

productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon

customer serviceA Playbook for Difficult Customer Support Scenarios

customer serviceThe 5 Biggest Mistakes in Small Business Customer Service

cultureThe Impact and Value of Taking a Sabbatical from Work

cultureThe Technical Debt Myth

productRelease Notes: Channel-Based Reports Are Rolling Out!

growth8 Internal Communication Tools to Boost Collaboration

productRelease Notes: Beacon Improvements + New Integrations

growthMaking (and Breaking) the Help Scout Brand

customer serviceHow to Turn Off a Support Channel Gracefully

productBehind the Scenes: The Design of Beacon

customer serviceWhy Analytical Reading Is a Must-Have Skill

productRelease Notes: Beacon Modes, Chat Commands, and Lots More

customer serviceThe Skills You Need for a Support-Driven Growth Role

customer service10 Essential Features of Help Desk Software

customer serviceGrowing Brands By Empowering Communities

customer serviceCommunicating Support Successes to the Wider Company

productRelease Notes: Emojis, PHP Client Update + More

productRelease Notes: 2018 Archive

customer serviceIs Free Help Desk Software Right For You?

customer serviceHow To Write a Good Internal Note

customer service5 Reasons Why Investing in Software for Help Desk Increases Your ROI for Customer Support

customer serviceSupport Teams and Technical Writers: A Powerful Partnership

cultureWhat Remote Companies Can Teach About Asynchronous Communication

growthSales as a Service

customer service3 Strategies for Scaling Up to 24-Hour Customer Service

customer serviceHow Email Management Software Improves Customer Support

cultureMaking Content More Inclusive

customer serviceCustomer Support Operations: Description, Responsibilities, & Skills

culture6 Steps to Recruiting Like a Human

growthThe Business Case for Support-Driven Growth

customer serviceThe Art of Troubleshooting for Customer Support Professionals

customer serviceWhat Is Contextual Support, and Why Is It Critical to Live Chat?

customer serviceDeliver Consistently High-Quality Service With Peer Feedback

culture6 Tips for How to Collaborate on Remote Design Teams

customer serviceHelp Your New Hires Rock: 30/60/90-Day Reviews for Support

customer serviceGetting Started with Support-Driven Growth

customer serviceWhat to Call Your Customer Service and Support Teams

productThe Magic of One-to-Many Customer Support

customer serviceThe Living Customer Service Queue

customer serviceHow to Fire a Customer (The Right Way) in 5 Steps

cultureDiversity and Inclusion at Help Scout: 2018 Update

customer serviceInteraction Reviews: Quality Assurance for Support Teams

growthEverything You Need to Know About Implementing a Price Increase

growthHow to Stand Out in a Crowded Market

customer serviceHow to Hire for Chat and Email Writing Skills

customer serviceThe Right Way to Consolidate Your Customer Support Tools

customer serviceCustomer Service vs. Customer Support: Explained

customer serviceWhat’s the Difference Between Customer Service and Customer Experience?

customer serviceWhat’s the Difference Between Customer Support and Customer Success?

culture9 Ways to Foster Diversity and Inclusion at Work

customer serviceHow to Deal With Cheap Customers

customer serviceAI, Curiosity, and the Future of Human Customer Service

cultureLearn How to Negotiate with these 12 Tactics for Successful Negotiations

customer serviceHow to Deal with Difficult Customers

cultureHow We Approach Employee Compensation at Help Scout

cultureHow to Build a Great Remote Company Culture

customer serviceA Customer Support Leader’s Guide to One-on-Ones

growth11 Strategies to Maintain Customer Intimacy at Scale

customer serviceHow Cards Against Humanity Maintains Personality While Scaling Support

customer serviceHow to Rebuild Customer Loyalty After a Data Security Breach

productBeacon 2.0 Preview: The User Interface

growth8 Ways to Improve Your Company’s Customer Experience Strategy

customer service4 Ways to Boost Customer Service Employee Engagement

customer serviceMigrating a Customer Query Between Support Channels

growthNeed a CRM? Consider These Tips First

customer service4 Ways to Determine What Your Customer Really Needs

productBeacon 2.0 Preview: Introducing Chat

customer service7 Ways to Improve your Online Customer Service

customer serviceHow to Create Reports That Drive Results

customer serviceWriting Support Emails: A Style Guide

customer serviceTurn Support Hunches into Usable Data for Product Teams

customer serviceInbox Zero: The Fast, Empathetic Way to Get Your Team There

customer service9 Tips for Delivering Time-Sensitive Customer Service Fast

growthCustomer Loyalty Programs That Stick [Research]

growth9 Experiential Marketing Examples from Highly Creative Companies

productBeacon 2.0 Preview: What’s New

customer serviceHow to Determine Your Company’s Multichannel Customer Support Strategy

customer serviceHow Mailchimp Bridges the Gap Between Support and Product

customer serviceThe Future of Self-Service

productSelf-Service is the Next Frontier in Customer Support

cultureHelp Scout’s 12-Step Remote Hiring Process

customer serviceUsing Customer Self-Service to Deliver Better Support

customer service5 Ways Your Small Business Can Impress First-Time Customers

customer service3 Ways to Help Your Team Create a Better Self-Service Experience

customer serviceCustomer Service + Marketing = Improved Customer Experience

cultureAdvice from FlexJobs: The Ins and Outs of Remote Work

customer serviceCreate Reports That Drive Real Business Results

cultureFlexible Working is a Win-Win for Employees and Companies Alike

customer serviceWhy Basecamp’s Support Team Tags With Intent

customer serviceHow to Snag (and Succeed at) a Remote Customer Service Job

culture6 Tips to Keeping Your Remote Team Connected

customer serviceThrive Through Busy Times by Studying Your Support History

customer serviceWhy Support Teams Must Stake a Claim to Revenue

growth7 Quick Tips to Boost Holiday Ecommerce Sales

growthHow (and Why) to Respond to Positive Online Reviews

growthHow to Write Conclusions That Don’t Suck

customer service6 Steps to Creating a Customer-Centric Culture

growthHelp Document Design for Non-Designers

growth9 Tips for Working While You Travel

customer serviceHow Campaign Monitor Redesigned Their Knowledge Base

growthHow to Turn Negative Yelp Reviews Into New Customers

customer serviceRevamp Your Knowledge Base Architecture

growthThe Digital Nomad’s Toolkit for Staying Productive

growthListen While You Lead: 3 Unexpected Lessons for New Managers

productHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups

growthWhy You Should Set Big Goals (Even If You Might Not Hit Them)

growthWhy Data Integrity is Crucial in Customer Service

customer service8 Tips for How to Approach Cross-Cultural Customer Support

growthHow to Maintain Your Health as a Digital Nomad

customer service6 Ways to Get More Mileage out of Your Help Content

customer serviceThe Right (and Wrong) Way to Outsource Customer Support

customer service8 Best Practices for Designing a Helpful Contact Page

customer serviceEmpower Your Customers With Self-Service, Chat and Help Desk Support

customer serviceDesign Your Knowledge Base Like A Product

customer service3 Simple Automations That Free Your Support Team From Tedious Tasks

growth8 Slack Hacks for Reducing Information Anxiety

growth10 Lessons We Learned About Telling Customer Stories

customer serviceWhy Your Customer Service Sucks

customer serviceHow Building a Community Can Supercharge Your Customer Service

growthHow to Handle Conflict on Remote Teams

growthBuilding a Mission-Driven Brand: Q&A With Ryan Carson of Treehouse

growthWhat I Learned About Customer Service While Working at A Bookstore

cultureDiversity and Inclusion at Help Scout

product5 Benefits of Integrating HubSpot + Help Scout

growthCustomer Acquisition vs. Customer Satisfaction

customer service5 Habits to Rethink When You Become a Support Manager

growthAirlines in Search of Customer Loyalty Need to do More Than Improve Service

growthHow to Manage a Remote Content Marketing Team

customer serviceHow Customer Support Teams Can Maximize Seasonal Downtime

customer service10 Ways to Make Customer Happiness Part of Your Business Model

growthHow Our Remote Team Stays Aligned With Town Hall Meetings

growthWhat Does It Mean to be Customer Service Oriented?

customer serviceTake It or Leave It: What Help Desk Data Should You Migrate?

customer service200,000 Customer Conversations Later: What I Wish I’d Known From Day One

customer serviceHow to Organize With Tags

customer serviceThe Future of Customer Service: 10 Trends to Watch

growth5 Ways Smart Retailers Are Using Customer Service to Drive Loyalty

growth7 Ways to Maintain Team Culture During Stressful Times

customer service3 Ways to Empower Your Customers Using Self-Service, Chat, and Help Desk Support