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Customer ServiceUnlocking the Power of Customer Feedback with Microsurveys
Join us on April 12th to learn how to capture feedback from your customers using Help Scout's variety of microsurveys, including NPS, multiple choice, text forms, and more.
Customer Service8 Customer Success Software Tools to Encourage Growth
Need a better way to monitor customer health? Here are 8 customer success software platforms to help you reduce churn and encourage growth.
Customer ServiceHow To Optimize Your Support Strategy for Messaging Channels
It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.
Customer ServiceChoosing the Best Customer Communications Management Software
Managing customer interactions across an organization isn’t easy, but customer communications management software can help! Here are seven great tools to try.
Inside Help ScoutDeliver a Seamless Support Experience with Messenger in Help Scout
Connect your company’s Facebook Messenger account to Help Scout to better manage customer conversations across multiple channels.
Inside Help ScoutFriday Notes Keep Us on the Same Page
Help Scout’s CEO shares a weekly written message to clarify his own thinking and unite a globally distributed team.
Customer ServiceCustomer Engagement Software: 12 Tools to Try in 2023
Building great customer relationships can be tough! Here are 12 customer engagement software tools to help you better connect with customers.
Customer ServiceBeyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Join us for a webinar on March 9 at 2pm ET where Litmus, Close, and Help Scout chat about how customer support teams can drive new business, improve customer retention, and deepen brand engagement.
Customer ServiceArtificial Integrity: Trust, AI, and Customer Service
Every interaction with a customer is equally an opportunity to grow trust or a chance to destroy it. So we should be very thoughtful about the introduction of artificial intelligence into customer service scenarios beyond the most limited forms.
Customer ServiceMake Customer Support a Team Sport with Light Users
Help Scout's light users make it easy to collaborate on customer conversations and extend knowledge by bringing in other teams that have the answers, without having to use additional tools.
Customer ServiceTap Into Revenue in the Queue With Light Users
Don’t miss out on revenue opportunities hiding in your support queue. Add sales, marketing, and account management into Help Scout as light users and tap into new revenue potential.
Customer ServiceThe 11 Best SaaS Knowledge Base Platforms for 2023
A SaaS knowledge base is an easy way to get your documentation online fast. Learn the basics and discover 11 platforms that make the process a snap.
Growth & CultureInterviewing at Help Scout: The Insider Perspective
Are you interview ready? Check out these insights from Help Scout's Customers team to improve planning, sharing, and thoughtful reflection.
Customer ServiceHow to Get More Shoppers to Purchase with Messages
Watch the on-demand webinar to learn how Help Scout's Messages will help you drive sales in 2023.
Inside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth
How Help Scout's Learn Something stipend supports team members' personal and professional growth.
Customer ServiceLeveling Up Your Support Toolkit: Using Messages in Help Scout
Join customer support expert Alison Groves to learn how Help Scout's Messages will help you retain customers in 2023.
Customer ServiceCustomer Support Tactic: Isolate the Backlog
When your support queues are long and the task at hand seems endless, it can be dispiriting for the team and unhelpful for your customers. Taking active steps to isolate and manage the backlog can get you back on track.
Inside Help ScoutSpikeball is a Help Scout User for Life: Here's Why
Learn why Spikeball switched from Zendesk and hasn't looked back.
Customer ServiceGoogle Groups Alternatives: 11 Great Options for Businesses
Google Groups can be useful for hobbyists, but it isn’t the best choice for businesses. Here are 11 Google Groups alternatives designed to help your business thrive.
Customer ServiceUsing ChatGPT for Customer Service
Could ChatGPT — or something like it, — be used to at least help answer customer service queries? How good is it and in what other ways could it be used in customer service situations?
Inside Help ScoutLitmus Boosts Customer Retention Rate by 26% with Help Scout
Learn how Litmus increased customer retention rate and efficiency by centralizing all customer communications with Help Scout.
Inside Help ScoutWhy Underground Printing Switched from Gmail to Help Scout
Learn why Underground Printing chose Help Scout to upgrade their customer support, and how they take advantage of the entire platform to serve customers.
Inside Help ScoutHow Ashesi University Created a School-Wide Support Center with Help Scout
Learn how Ashesi University centralized emails across all departments, launched a knowledge base, and scaled service with automations at an award-winning university.
Inside Help ScoutSpace and Support Help Working Parents Thrive
Meet Help Scout employees who are finding harmony as working parents.
Customer ServiceHow Distributed Customer Service Teams Improve Each Other’s Skills
More is caught than taught, they say. But when your colleagues are in different cities, or on different continents, it's harder to transmit knowledge. Here are some practical ways to bridge the gap.
Customer Service12 LiveChat Alternatives for Support Teams and Beyond
Not sure if LiveChat is the right chat platform for your team? Discover 12 LiveChat alternatives that might be a better fit.
Inside Help ScoutQuarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Introducing the newest updates to the Help Scout platform! Microsurveys, new message styles, bug bashes, and more. Plus see what's coming up in our new docs editor and iOS app.
Inside Help Scout4 Message Styles and How to Use Them
Help Scout's Messages feature allows you to reach your customers in-app or on your website to share news and capture sentiment. Here are four message types and how you can use them.
Customer Service7 Predictions for Customer Service and Support in 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
Customer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison
Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.
Inside Help ScoutTop Shelf Reads from Help Scout Leaders
Help Scout's leadership team shares books they've loved and learned from.
Customer ServiceHow To Tell if a Company Is Really Customer-Centric
Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.
Customer ServiceSupport Tactic: Fresh Eyes, Fresh Voice
When a conversation with a customer is not progressing toward a solution, it can be frustrating for everyone involved. Use this tactic to restore customer confidence and get things moving again.
Customer Service12 Response Templates for Tricky Customer Service Emails
Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.
Customer Service7 GrooveHQ Alternatives to Help your Team Scale
Groove is a solid tool, but can it meet your needs as your company grows? If your business is starting to scale, here are seven GrooveHQ alternatives to consider.
Inside Help ScoutWords are the Bridge: Finding Harmony in Songwriting and Content Strategy
Meet Help Scout employees who are committed to their roles — and to hobbies, side hustles, and passion projects.
Customer ServiceThe 10 Best Web-Based Help Desks for Growing Businesses
Are your customer-facing teams outgrowing Gmail and Outlook? Learn how a web help desk can help you better communicate with your customers.
Inside Help ScoutMicrosurveys: The Quick Way to Capture Customer Feedback
With microsurveys, you can quickly set up short, in-app surveys to capture customer feedback at key moments and close the loop directly from Help Scout.
Customer ServiceSetup Guide: How to Create a Shared Inbox in Gmail
Need a shared inbox in Gmail for your team? Learn how to set one up, and discover the pros and cons of each of Google’s shared mailbox solutions.
Inside Help ScoutQuarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.
Customer Service8 Gorgias Alternatives for Better Customer Support
Think you need Gorgias to support your eCommerce company? Here are 8 solid Gorgias alternatives for your customer service team.
Inside Help ScoutSabbaticals in the Real World: How Help Scouters Are Using Their Time Away
Learn how Help Scouters are using their month-long sabbaticals to rest, relax, and recharge.
Customer Service12 Tips and Tools to Better Manage Your Work Email
In this article, we offer a number of practical management tactics and tools you can use to better manage email and get control of your inbox.
Customer ServiceRemoving customer service accents via AI: The wrong solution to a real problem
Sanas claim that their real-time “accent matching” improves understanding by 31% and customer satisfaction by 21%. What does it mean for customer service teams, and how should we think about it?
Customer ServiceHow a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Learn the different ways a shared inbox can improve team performance through better efficiency, transparency, and collaboration.
Customer ServiceThe 11 Best Help Desk Software for 2023 - Buyer's Guide
Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.
Inside Help ScoutFinding Flow at Work and on the Trail
Meet Help Scout employees who are committed to their roles — and to hobbies, side hustles, and passion projects.
Inside Help ScoutStraight From the Source: Help Scout Love
If you want to know what it’s really like to work at Help Scout, read on for the real deal.
Customer ServiceThe 9 Best Missive Alternatives for Team Collaboration
Shared inboxes are great for team collaboration, but not all tools are the same. If Missive isn’t right for your team, try one of these Missive alternatives.
Customer ServiceThe Ultimate Guide to Email Management for Education
Is email overwhelming your staff? Learn how the right strategies and tools can improve email management for education professionals.
Customer ServiceThe Complete Guide to Email Management in Higher Education: Ebook
Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes.
Customer ServiceBest Practices and Tips for Implementing a Help Desk
Are you ready to start using a help desk? Follow this guide full of best practices and tips to ensure that your implementation and evaluation go off without a hitch.
Customer ServiceChoosing an Email Ticketing System: Our Top 11 Picks
Need to get your company email in check? Learn how an email ticketing system can help, and view our picks for teams looking to make the switch.
Inside Help ScoutProduct Walkthrough: Help Scout for Education
Need help managing communications at your school or university? See how Help Scout can keep your team working together with ease.