All Posts

Live Event
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
It's Groundhog Day in the Queue, Again
Articles
It's Groundhog Day in the Queue, Again
Data Quality: Why It’s Key To AI Support
Scaling Service
Data Quality: Why It’s Key To AI Support
AI Customer Support Software: The 9 Best Tools for 2025
Software & Systems
AI Customer Support Software: The 9 Best Tools for 2025
What's The Best Free Live Chat Software? 8 Top Options
Software & Systems
What's The Best Free Live Chat Software? 8 Top Options
Ticket Handling: Best Practices for Better Support
Leading Service
Ticket Handling: Best Practices for Better Support
How to Build and Maintain an AI Knowledge Base
Scaling Service
How to Build and Maintain an AI Knowledge Base
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
AI and the Race for the Light
Articles
AI and the Race for the Light
How to Create a Predictive Customer Service Strategy (and Why You Should)
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
Understanding AI Ticket Routing: Benefits and Challenges
Scaling Service
Understanding AI Ticket Routing: Benefits and Challenges
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
Navigating Change Management: Transitioning to Inbox 2
Inside Help Scout
Navigating Change Management: Transitioning to Inbox 2
New Look and Feel, Same Help Scout
Product Updates
New Look and Feel, Same Help Scout
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Improving CX by Overcoming the Challenges of AI Support
Leading Service
Improving CX by Overcoming the Challenges of AI Support
Building a Future in Support: The Demand for AI Skills
Support Careers
Building a Future in Support: The Demand for AI Skills
The 9 Best Social Media Customer Service Software (2025)
Software & Systems
The 9 Best Social Media Customer Service Software (2025)
Smile, You’re in an AI Photo
Articles
Smile, You’re in an AI Photo
Ticket Tagging Made Easy: Tips and Best Practices
Leading Service
Ticket Tagging Made Easy: Tips and Best Practices
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Customer Stories
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Product Updates
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
What Is Customer Service? Help Scouts Weigh In
Leading Service
What Is Customer Service? Help Scouts Weigh In
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
Why Great Customer Service Isn’t Just Important, It's a Necessity
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
Do You Actually Need a Local Environment?
Engineering
Do You Actually Need a Local Environment?
1:01:33
New in the Queue: AI Drafts, Snooze, and Send Later
Product Updates
New in the Queue: AI Drafts, Snooze, and Send Later
How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
Support Team Mailbag: Managing the Queue
Product Tutorials
Support Team Mailbag: Managing the Queue
Improve Experience with Customer Service Automation
Scaling Service
Improve Experience with Customer Service Automation
HSL: An Intuitive Way to Represent Color in CSS
Engineering
HSL: An Intuitive Way to Represent Color in CSS
Help Scout Works Best When
Product Tutorials
Help Scout Works Best When
51:21