All Articles

customer service71 Motivational and Inspirational Customer Service Quotes

customer service10 Ways to Deliver Consistently Great Customer Service

customer service7 Retention Marketing Strategies for Ecommerce Merchants

customer serviceTime To Resolution: What It Is, Why It Matters, and How to Reduce It

cultureHow to Advocate for Colleagues in a Remote Work Environment

customer serviceAn Overview of NPS for Customer Service Teams

customer serviceEmail Response Times: Benchmarks and Tips for Support

cultureBlack Lives Matter

productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!

growth8 Strategies to Skyrocket Ecommerce Customer Loyalty

customer service12 Customer Service Phrases to Use, and 8 You Should Avoid

customer serviceThe 6 Best Remote Collaboration Tools for Customer Service Teams

customer serviceCOVID-19's Impact on Customer Service Volumes

cultureRemote Employees Shouldn’t Be Paid Less Based on Geography

customer serviceKPIs and Business Practices in the Time of Coronavirus

customer serviceStep-By-Step Guide: Measuring Customer Service ROI

culture10 Tips for Knocking Your Virtual Interview Out of the Park

growth9 Online Customer Retention Strategies To Fuel Your Business

growthHow to Write a Value Proposition (+ 4 Modern Examples)

customer service9 Knowledge Base Best Practices for a Better Customer Experience

customer serviceHow to Deliver Exceptional Customer Service: Tips & Examples

customer serviceCustomer Satisfaction Surveys: A Comprehensive Guide

cultureHow to Stay Productive While Working from Home With Kids

customer service7 Best Practices for Effective Ecommerce Customer Service

growth11 Memorable and Inexpensive Customer Appreciation Ideas

customer service10 Knowledge Base Examples That Get It Right

cultureA Retreat Apart: Planning Help Scout’s First Ever Remote Retreat

productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More

customer serviceCrisis Communication Tips for Customer Service Teams

customer serviceCreating Knowledge Base Videos: Tips, Tools, and Examples

customer serviceHelp Scout: A Shared Inbox Designed for Customer Service

customer serviceWill AI-Powered Customer Service Replace Your Job?

customer service21 Key Live Chat Statistics for Customer Service Teams

customer service5 Reasons Why Every Ecommerce Store Needs Live Chat

growth9 Research-Backed Customer Retention Strategies

cultureDiversity & Inclusion at Help Scout: 2019 Fall Update

cultureThe Secret Art of Delegation

customer serviceThe 5 Big Benefits of Team Email Management Software

cultureHelp Scout’s Step-By-Step Guide to Employee Onboarding [+Checklist]

customer serviceWriting the Perfect Customer Thank-You Note [+ Examples]

customer serviceGo-To Scripts for Handling 10 Tricky Customer Service Scenarios

customer service23 Customer Service Interview Questions to Ask Every Candidate

customer serviceWhat is a Support Ticket and Why We Don’t Use That Term

customer serviceCustomer Feedback: Why It’s Important + 7 Ways to Collect It

growthColor Psychology in Marketing and Branding is All About Context

growthThe 5 Key Principles of Customer-Centric Selling

customer service16 Key Customer Service Skills (and How to Develop Them)

productRelease Notes: Customer Management, More Powerful Messages, and Much More!

customer service8 Must-Have Email Management Software Features

culture27 Company Retreat Ideas Your Team Will Actually Enjoy

customer service7 Tips for Choosing the Best Email Management System

cultureHow to Plan a Fun and Productive Company Retreat

culture13 Productivity Hacks to Maximize Your Time

customer serviceHow Beacon Helps You Deliver Great Customer Service

customer serviceInside Help Scout: How We Triage Our Support Queue

customer serviceThe HIPAA-Compliant Help Desk Software You Can Trust

Keep Customers In the Flow With Messages

customer serviceKeep Customers In the Flow With Messages

growthARPA: A Framework Alternative to the RACI Model

productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

Help Scout’s Brand Animation Process

growthHelp Scout’s Brand Animation Process

Illustrating the Help Scout Brand

cultureIllustrating the Help Scout Brand

productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

cultureHow to Support Working Parents

cultureIntroducing Help Scout for Good

Announcing the Help Scout Brand Handbook

cultureAnnouncing the Help Scout Brand Handbook

productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More

cultureHow to Communicate Ideas Effectively

productRelease Notes: Private Docs Sites, Mailbox API Updates + More

customer serviceCreate a Winning Customer-Centric Marketing Strategy

productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon

customer serviceElevate Your Team With an Inspiring Customer Service Philosophy

The Impact and Value of Taking a Sabbatical from Work

cultureThe Impact and Value of Taking a Sabbatical from Work

cultureThe Technical Debt Myth

productRelease Notes: Channel-Based Reports Are Rolling Out!

growth8 Internal Communication Tools to Boost Collaboration

productRelease Notes: Beacon Improvements + New Integrations

growthMaking (and Breaking) the Help Scout Brand

productBehind the Scenes: The Design of Beacon

customer serviceWhy Customer Relations Are Vital to Your Business

productRelease Notes: Beacon Modes, Chat Commands, and Lots More

customer serviceGrowing Brands By Empowering Communities

cultureThe Value of Face Time in a Remote Company

productRelease Notes: Emojis, PHP Client Update + More

productRelease Notes: 2018 Archive

customer serviceIs Free Help Desk Software Right For You?

cultureWhat Remote Companies Can Teach About Asynchronous Communication

growthSales as a Service

customer serviceHow Email Management Software Improves Customer Support

cultureMaking Content More Inclusive

culture6 Steps to Recruiting Like a Human

growthThe Business Case for Support-Driven Growth

customer serviceWhat Is Contextual Support, and Why Is It Critical to Live Chat?

culture6 Tips for How to Collaborate on Remote Design Teams

customer serviceWhat Is Support-Driven Growth?

productThe Magic of One-to-Many Customer Support

customer serviceHow to Fire a Customer (The Right Way) in 5 Steps

cultureDiversity and Inclusion at Help Scout: 2018 Update

growthEverything You Need to Know About Implementing a Price Increase

growthHow to Stand Out in a Crowded Market

customer serviceWhat’s the Difference Between Customer Service and Customer Experience?

customer serviceWhat’s the Difference Between Customer Service and Customer Support?

customer serviceWhat’s the Difference Between Customer Support and Customer Success?

culture9 Ways to Foster Diversity and Inclusion at Work

customer serviceHow to Deal With Cheap Customers

cultureLearn How to Negotiate with these 12 Tactics for Successful Negotiations

customer serviceHow to Deal with Difficult Customers

cultureHow We Approach Employee Compensation at Help Scout

How to Build a Great Remote Company Culture

cultureHow to Build a Great Remote Company Culture

growth11 Strategies to Maintain Customer Intimacy at Scale

customer serviceHow to Rebuild Customer Loyalty After a Data Security Breach

productBeacon 2.0 Preview: The User Interface

customer service8 Ways to Improve Your Company’s Customer Experience Strategy

customer service4 Ways to Boost Customer Service Employee Engagement

growthNeed a CRM? Consider These Tips First

productBeacon 2.0 Preview: Introducing Chat

customer service7 Ways to Improve your Online Customer Service

customer serviceHow to Create Reports That Drive Results

customer serviceWriting Support Emails: A Style Guide

customer serviceInbox Zero: The Fast, Empathetic Way to Get Your Team There

customer service9 Tips for Delivering Time-Sensitive Customer Service Fast

customer serviceCustomer Loyalty Programs That Stick [Research]

customer service9 Experiential Marketing Examples: How to Attract Customers with Interactive Experiences

customer serviceHow to Determine Your Company’s Multichannel Customer Support Strategy

productBeacon 2.0 Preview: What’s New

customer serviceThe Best Customer Support, Service, Success, and Experience Conferences for 2018

productPerforming Advanced Analytics on Your Help Scout Data with Fivetran

productSelf-Service is the Next Frontier in Customer Support

cultureHelp Scout’s 12-Step Remote Hiring Process

5 Ways Your Small Business Can Impress First-Time Customers

customer service5 Ways Your Small Business Can Impress First-Time Customers

Customer Service + Marketing = Improved Customer Experience

customer serviceCustomer Service + Marketing = Improved Customer Experience

cultureAdvice from FlexJobs: The Ins and Outs of Remote Work

Flexible Working is a Win-Win for Employees and Companies Alike

cultureFlexible Working is a Win-Win for Employees and Companies Alike

growth7 Customer-First Companies to Shop With This Season

customer serviceHow to Snag (and Succeed at) a Remote Customer Service Job

culture6 Tips to Keeping Your Remote Team Connected

growth7 Quick Tips to Boost Holiday Ecommerce Sales

growthHow (and Why) to Respond to Positive Online Reviews

growthHow to Write Conclusions That Don’t Suck

customer serviceHoliday Season Customer Service: Delivering Great Support

growth9 Tips for Working While You Travel

growthHow to Turn Negative Yelp Reviews Into New Customers

growthThe Digital Nomad’s Toolkit for Staying Productive

growthListen While You Lead: 3 Unexpected Lessons for New Managers

productHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups

growthWhy You Should Set Big Goals (Even If You Might Not Hit Them)

growthWhy Data Integrity is Crucial in Customer Service

growth8 Bad Customer Service Stories

growthHow to Maintain Your Health as a Digital Nomad

customer service3 Simple Automations That Free Your Support Team From Tedious Tasks

growthParting Ways With a Remote Team Member

growth8 Slack Hacks for Reducing Information Anxiety

growth10 Lessons We Learned About Telling Customer Stories

customer serviceHow Building a Community Can Supercharge Your Customer Service

growthHow to Handle Conflict on Remote Teams

growthBuilding a Mission-Driven Brand: Q&A With Ryan Carson of Treehouse

growthWhat I Learned About Customer Service While Working at A Bookstore

growthDiversity and Inclusion at Help Scout

product5 Benefits of Integrating HubSpot + Help Scout

growthCustomer Acquisition vs. Customer Satisfaction

growthBuilding Lifetime Customers: Q&A with Holly Liu of Kabam

growthAirlines in Search of Customer Loyalty Need to do More Than Improve Service

growthHow to Manage a Remote Content Marketing Team

customer service10 Ways to Make Customer Happiness Part of Your Business Model

growthHow Our Remote Team Stays Aligned With Town Hall Meetings

growthWhat Does It Mean to be Customer Service Oriented?

customer servicePhone Support: Call it a Comeback

customer service200,000 Customer Conversations Later: What I Wish I’d Known From Day One

customer serviceHelp Desk Tip: How to Organize With Tags

growth5 Ways Smart Retailers Are Using Customer Service to Drive Loyalty

growth7 Ways to Maintain Team Culture During Stressful Times

customer service3 Ways to Empower Your Customers Using Self-Service, Chat, and Help Desk Support

growthThe Art and Science of Getting into the Flow

growth6 Questions to Ask Before You Email Your Customers

growthBecoming a Digital Nomad: the Good, the Bad, and the Ugly

growthLeverage Customer Experience to Go From Side Hustle to Full-Time Business

productWatch Productivity Skyrocket with Jira + Help Scout

growthThe Psychology Behind the Perfect Customer Interview

productSalesforce, Meet Help Scout

growthThere's No Such Thing as Normal in Any Part of Your Life

growthHow to Write the Perfect Interview Thank-You Email

growthReimagine Project Constraints as a Blank Canvas

growthHow to Work a 40-Hour Week

growthThe Value of Doing Things That Scare You

growthHow to Build a Great Business

growth4 Ways Groups Can Stifle Creativity

productThe Evolution of the Help Scout Brand

cultureCompany Perks Aren’t All Fun and Games

customer serviceHow to Handle Negativity in Customer Support

growthDon't Let Your Professional Shortcomings Hold You Back at Work

customer serviceSupport Teams Should Have a Seat at the ‘Adult' Table

growthIllustrations Are More Than Digital Eye Candy

customer serviceLet Support Be the Voice for Your Customers

cultureA Brief Guide to Better 1:1’s—For Makers and Managers Alike

cultureThe Best Advice We Ever Received

customer serviceCustomer Perception Can Make or Break Your Support

customer serviceThese 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face

cultureHow to Break Your Worst Work Habits

growthOrganizing Teams With Players and Coaches

customer serviceBoost Customer Happiness with Exclamations and Emoticons

growthUpselling in a Customer-First Company

growthHow Our Remote Engineering Team Stays Agile

growthPricing Psychology: 10 Timeless Strategies to Increase Sales

customer serviceHow We Transitioned to 24-Hour Support

growthNot Every Comparison Needs to Be Toxic

growthOrg Structure Is All in the Execution

cultureHow Remote Teams Are Becoming the Future of Work

growthThe Psychological Benefits of Writing

growthIn Defense of the Humble Local Maximum

cultureWhen Being Nice Isn’t Being Kind

growthThere's No Such Thing as ‘Unlimited Vacation’

growth3 Approaches to Getting Unstuck

customer serviceOnboarding is Your Company’s First Impression

growthWhat Really Matters Can’t Be Measured

productAutomating Like a Human

culture7 Ways to Engage Far-Flung Team Members

growthTalking to Customers Won’t Teach You Anything

cultureHow We Replaced Our Weekly All-Hands Meeting with Video

growthHow to Sabotage Any Meeting

growthHow Content Plays Nicely with Product Launches

customer service9 Customer Champions Who Received Great Customer Service

growth9 Unique and Budget-Friendly Ways to Thank Your Customers

growthBuilding a Community Around Your Business

growth9 Unique Holiday Gifts from Independent Sellers We Love

growthThe Surprising Reality of Side Hustles: They're Good for Business

growthHow to Use Storytelling to Connect with Your Customers

customer serviceWhat Bad Customer Service Costs Your Business

growthGreat Content Is Still the Biggest Hurdle

growth3 Steps to Making Better Decisions

growthWhy a Visual Really is Worth 1,000 Words

culture4 Surprising Predictors of Happiness in the Workplace

growthThe Importance of Finishing What You Start

cultureAttracting Top Talent for Your Remote Team

customer serviceHow to Make the Most of Your Customer Testimonials

cultureHow We Use Video to Build Remote Culture

customer serviceThe Business Case for Building Real Relationships with Customers

growth25 Unconventional Business Books that You Won't See on Most Bookshelves

customer serviceHave the 4P's of Marketing Become Outdated?

customer serviceMeasuring Customer Satisfaction Shouldn’t Be Complicated

customer service16 Customer Service Tips to Never Forget

growthAre You Making These 5 Common User Onboarding Mistakes?

customer serviceWhy Real Brand Loyalty Starts with Shared Values

customer serviceHow the World's Best Companies Focus on Their Customers

culture9 Powerful Ideas on Hiring for Talent and Culture-Fit

growthHow Writing Regularly Can Improve Your Creativity and Clarity

cultureLessons Learned from 6 Years of Working in My Pajamas

growthEasy Reading Is Damn Hard Writing

cultureHow Music Affects Your Productivity

spotlightHow KinHR Keeps Standards High and Response Times Low

cultureUnconventional Ways to Improve Every Job Posting

growthBuilding a Newsletter Welcome Series from Scratch

spotlightHow DoneDone Organizes and Records Customer Feedback

growthImprove Free Trial Conversion Rates by Getting to Know Your Customers

spotlightHow Cater2.me Is Connecting Teams through Curated Meals

spotlightHow YNAB Uses Team Learning to Deliver Fast Support

cultureThe Benefits of Learning as a Team

customer serviceAvoiding the Silo of Team Communication

spotlightHow Missouri Star Quilt Co. Is Leading a Community of Quilters

growth18 Ideas for Writing Like You Give a Damn

customer serviceHow to Be a Good Customer

spotlightHow OpenSesame Creates a Smooth Customer Experience

cultureThose Who Can’t Teach

customer serviceBetter Feedback Starts with the Right State of Mind

customer service15 Resources For Mastering Email Support

cultureSilence Is a Noxious Gas

spotlightHow Tuft and Needle Invests in What Can't Be Bought

culture27 Insights for Creating and Sustaining Workplace Happiness

cultureLeaving Your Desk Behind

growthTalking to Your Very First Customers

customer serviceHow Communication Determines A Project’s Success

spotlightHow Customer.io Built a Whole Company Support Culture

customer serviceWhy The Queue is a Treasure Trove of Customer Insight

growthLetting Your Customers Speak for You

culture24 Ideas That Will Change The Way Your Remote Team Works

growthHow to Write with Substance

cultureKeeping Our Overachiever Culture

customer serviceFrom Essays to Emails: Lessons Learned from Doing Support

cultureWorkplace Culture is Everything: 20 Ideas For Building a Thriving Team

growthWhat You Gain With a Growth Team

customer serviceWhy Support Stories Spread Like Wildfire

customer serviceThe Customer Always Remembers

growthYour World Before Our Product

customer serviceFor Support, Intuition is Indispensable

growthShow Your Work: Letting a Great Product Sell Itself

customer serviceUsing Data to Build a Happy, High-Performance Support Team

cultureWhy Businesses Have a Hard Time Fixing What’s Broken

culture6 Perspectives on Diversity in the Workplace

growthExceptional Support and Doing Better Work: Our Best Writing from 2015

customer serviceWhy All Hands Support Didn’t Work for Our Company

growthThe Science of Setting and Achieving Goals

cultureHow Bias Can Sabotage the Workplace

cultureWhy Water Cooler Talk Matters More Than You Think

growthMastering the Art of ‘Just Start’

growthWhy Better Sleep Equals Better Work

growth3 Stages to Better Home Pages

growthWhat Psychology Teaches Us About Structuring the Workday

growthWhat We Learned Telling Customers’ Stories

spotlightThe Moment Travis CI Realized It Was Ready for a Dedicated Support Team

customer serviceSupport, Marketing, Community, and PR—They’re All the Same Thing

growthAre ‘Unicorns’ Built to Last?

cultureThe Power of Transparency

growthHow Practicing Mindfulness Can Lead to Better Decision-Making

cultureEvery Lesson Worth Learning is Worth Revisiting

culture7 Ways to Nurture Creativity

growthThe Hidden Beauty of Constraints

growthRoutine Disruption: How to Change Your Habits for the Better

growthEverything Hinges on the Narrative of Your Work

cultureIf You Aren’t Cringing, You Aren’t Improving

growthThe 25 Principles that Power Our Company Blog

cultureGrowing the Future Perfect Team

customer serviceHow to Get Useful Feedback from Your Clients

cultureWhen Contempt Masquerades as Feedback, Nobody Wins

growthOvercoming Common Customer Objections

growthUser Onboarding Isn’t a Feature

cultureGive Your Employees an Identity Worthy of Ownership

growthLifecycle Emails: Magic Pixie Dust for User Onboarding

customer serviceHow Ritz-Carlton’s Support Lexicon Created Unity through Clarity

customer serviceCustomer Support is More Than High Scores

cultureMust Reads for Leaders: 10 Invaluable Books for Moving Hearts and Minds

customer serviceHow Better Customer Service Attracts and Retains Better Clients

cultureHow Bevel Is Standing Out in a Crowded Market

customer serviceTone and Language Are Building Blocks to Customer Expectations

customer serviceHow the American Red Cross Redesigned the Experience of Donating Blood

cultureThe Lost Art of Candor in the Workplace

customer serviceHow Backcountry Creates an Exceptional Customer Experience

cultureWhy Good Employees Make Bad Decisions

growth25 Underrated Books on Persuasion, Influence, and Understanding Human Behavior

customer serviceThe Frugal Wow: How Small Gestures Create Lasting Loyalty

growth10 Must-See Videos from Stanford Business School

customer serviceThe Customer Is Mostly Wrong

customer serviceHow Disney Creates Magical Experiences (and a 70% Return Rate)

customer serviceWhy Chipotle’s Customer Experience is Trouncing the Competition

customer serviceTelltale Signs of a Lackluster Support Strategy

growthCreating Customers for Life: 49 Resources on Loyalty, Churn, and Customer Retention

customer serviceSpare Me Your Platitudes; Customers Are Tired of Insincere Support

growthDon't Let Growth Hacking Ruin the Customer Experience

cultureHow to Make Hiring Less of a Headache

customer serviceCustomer Support is More Than Saying I'm Sorry

customer serviceGiving Little Unexpected Extras

customer serviceSupport Teams: Stop Being Distracted by Faster Response Times

growthFeatures Tell, but Benefits Sell

customer serviceGiving Your Customers a Peek Behind the Curtain

cultureSix Ways Remote Teams Can Crush Their To-Do Lists

customer serviceHow to Build a Brand that Wins Over Customers’ Hearts and Wallets

customer serviceLessons in Customer Experience from a World-Class Hospitality Consultant

productFront-end Testing for the Lazy Developer with CasperJS

growthA Scientific Take on Viral Marketing

cultureThe Happy Warrior: Research Reveals What Makes a Successful Leader

culture10 Academic Insights on Building and Managing an Exceptional Team

customer serviceHow to Stand Out When You're Drowning in a Sea of Competition

growth10 Proven Ways to Build a Website that Customers Will Love

customer serviceGamification & Customer Loyalty: The Good, The Bad, and The Ugly

customer serviceCustomer Profiles: A Smarter Way to Reach Your Customers

customer service'Okay' Support is not Okay at WPMU DEV

customer serviceInterview with Gary Vaynerchuk: Customer Service as an Offense

customer serviceWhy Steve Jobs Didn't Listen to His Customers

customer serviceHow to Figure Out What Keeps Your Customers Up at Night

customer serviceStop Being a Customer Support Dictator

growth25 Proven Ways to Acquire More Happy Customers

customer serviceHow to Take Charge of Your Churn Rate

customer service5 Memorable Holiday Customer Service Stories

customer serviceEmpowering Employees (Without Losing Your Shirt)

customer serviceThe 3 Words Your Customers Love Most

customer serviceThe Science of Personalization: How to Engineer Happy Customers

customer service8 Companies with Exceptional Customer Service

customer service7 Crucial Lessons from an Embarrassing Customer Service Trainwreck

customer serviceThe #1 Thing That Creates Loyal Customers

customer service5 Things Your Customers Can Do Better than You

customer serviceCustomers We Love: Meet Buffer

customer serviceHow Restaurant Servers Increased Tips by 23 Percent (Without Changing Service)

customer serviceWhat's Net Promoter Score and Why Should You Care?

customer serviceThe 4 Pillars of Outstanding Customer Service

customer serviceHow To Tell a Customer No

customer serviceThe Importance of B2B Customer Service