Help Scout’s intuitive, out-of-the-box reports will do all the heavy lifting for you. Don’t sweat it!
Discover your team’s busiest hours, your customers’ favorite topics, and which saved replies are saving the most time.
Track customer satisfaction ratings to give your team high-fives and quickly turn customer frowns upside down.
Find out how long your customers wait for a first reply, what types of conversations are eating up the most time, and more.
See which articles are the most popular, which search terms lead to nowhere, and how often customers are finding what they need.
Everything a manager needs in one place. See any individual’s key performance metrics, like number of conversations per day.
Export reporting data to CSV/XLS, use the API endpoints, or leverage FiveTran to integrate with the business intelligence tool of your choice.
Sort your data with advanced filters and save custom Views for quick access later.