Works on any device
On desktop, tablet, or mobile, your customers can find what they need no matter where they are.
Every site includes SSL support for free, which gives your customers peace of mind.
Optimized for search
Your knowledge base software has an auto-generated sitemap and configurable SEO options for each article.
Anyone can create help content for customers with the Docs editor. Customize the categories, related articles, and SEO details all in one place.
Deliver answers and reduce support volume with Beacon. Customers won't even have to leave your website to find the right answer and keep moving forward.
Docs is integrated with email and chat so that your team can provide comprehensive answers in less time.
In addition to a number of color and formatting options, you can customize every detail of your knowledge base with custom CSS.
The Docs Report helps you understand what your customers are searching for, what they're finding (and not finding), and what percentage of customers still reach out to your support team.
Work together, fly faster
Built for collaboration, our knowledge base allows teams to update articles without worry. When someone edits an article, collision detection alerts you in real-time.
For your team's eyes only
Internal Docs collections can hold inside information for your team, like policy and procedure or training documentation. To keep things secure, these collections require a Help Scout login.
Est-ce que je peux vous aider?
Translate your knowledge base sites from English into the language of your choice, or edit any default copy to better suit your brand’s voice.
Manage multiple universes
Need a separate knowledge base for each product or brand in your company? You can add unlimited Docs sites and manage them from one login.
To API infinity and beyond
The Docs API includes the endpoints you need to custom tailor your Knowledge Base experience to suit a more specialized set of requirements.
Upload HTML, Markdown, or Text
Create or upload new articles in the format of your choice.