Better email management for schools big and small

Help Scout is a shared email inbox that staff and administrators use to stay organized, collaborate more easily, and respond faster. Designed for student services, admissions, and other operational departments.

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Top-ranked schools trust Help Scout

Empower your staff, support your students

With budget cuts, today’s digital climate, and staff turnover, departments are stretched thin. Help Scout equips staff with the tools needed to support students, parents, and alumni.

Collaborate from one place

Unlike Gmail or Outlook, shared inboxes provide a unified workspace—giving staff the power to track, prioritize, collaborate, and respond in one place.

Reduce manual work

No more copying and pasting answers to FAQs and other manual work. Help Scout makes your job easier with assignments, saved replies, and other automations.

Security you can trust

Help Scout keeps data safe with a globally distributed security team and infrastructure that adheres to enterprise-level security standards.

Looks like an inbox, but more powerful

Gmail and Outlook work for individual email, but not for teams. Help Scout empowers staff to collaborate on emails, create knowledge bases, integrate with tools, and report on your team's workload.

Upgrade your email management - Education

Help Scout's shared inbox helps your team do more with less, while giving students and staff a human, helpful experience.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

Automate for efficiency

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Personalize conversations

Track and display student information to provide better support faster and avoid digging through multiple systems.

Learn more about Email Management

Provide instant answers

When students and faculty can find answers themselves, you’ll have a happier community and fewer emails — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand staff needs

Track what your students, alumni, or staff are searching for to learn which articles get the most attention.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

Beautifully branded

Ensure your knowledge base matches your brand with your own with custom university branding.

Learn more about Knowledge Base

Out-of-the-box reporting

Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Learn more about Reporting

Connect your essential tools

Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.

90+ integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

Learn more about Integrations

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships. Sign-up and get started in the same day — it’s that easy.