Inside Help Scout
Help Scout for Education
Better email management for schools big and small
Help Scout is a shared email inbox that staff and administrators use to stay organized, collaborate more easily, and respond faster. Designed for student services, admissions, and other operational departments.
Create high-quality experiences for students, faculty, and staff
Consolidate incoming messages
A shared inbox lets you bring existing email aliases and teammates into one place where everyone can get answers.
Stay on top of it
When you automatically sort, label, and assign emails, you’ll never have to worry about responding twice and you can make sure you never lose an email.
Put your best foot forward
With saved replies, your most common answers will always be available and consistent. Send the right reply, every time without having to copy and paste.
Optimize for your team
Email is built for individuals, not for teams. Help Scout enables institutions to track, prioritize, and collaborate on emails.
Work smarter, not harder
Make your processes more efficient and decrease manual work by using our no-code automation tools.
Get started in minutes
Create an account in 5 minutes, become a power user in one hour. It’s incredibly easy to get set up and start seeing results.
Product Features
A+ Collaboration Tools
Give staff the power to track, prioritize, collaborate, and respond in one place.
Give assignments
Make sure every message gets seen. Conversations are easy to assign to individuals, departments, and teams.
Take note of what's important
Use private notes to collaborate and share context so you can get on the same page—before you respond.
Summarize with AI
Avoid reading long email threads by letting AI create the highlights for you with the click of a button.
Prevent stepping on toes
Real-time collision detection shows when someone else is viewing or replying to a request.
Trusted by colleges, universities, technical & trade schools, k-12 and other educational institutions
One of the biggest challenges was managing multiple inboxes in Gmail. The administrative work was astounding. Help Scout helped us stay productive
Educational resources and use cases
Schools that use Help Scout have happier teams and students. Learn how with success stories and thought leadership from our award-winning blog.
Frequently Asked Questions
Help Scout works by first connecting an existing email domain(for example, an info@university.com email address hosted through a Gmail or Outlook account). Once connected, all the emails from this domain are forwarded to Help Scout, which is how all of your emails are able to appear in the Shared Inbox.
Then, your team can view, respond, and keep conversation histories directly in Help Scout.
Detailed information can be found here.
Colleges, universities, technical & trade schools, and K-12 districts. Teams across institutions that work together to manage student, parent, alumni, and even internal email use Help scout.
It’s incredibly easy to use, affordable, secure, makes a huge difference in efficiency, and aligns with the values of many educational institutions (Help Scout is a registered b-corp).
Many departments can benefit from Help Scout including:
Alumni services
Admissions
Resident services
IT departments
Registrars
Career services
Student services
Financial aid (bursar’s office)
Student Unions
Mail Rooms
Medical or covid specific offices
Help Scout keeps data safe with a globally distributed security team, 99.99% uptime, and infrastructure that adheres to enterprise-level security standards.
Read more about our Security Policies and Procedures.
