Help your department answer 52% more emails
Help Scout’s email management software is trusted by top ranked schools to help handle high seasonal email volume, do more with less, and provide excellent service across departments.
Help Scout is trusted across departments at top institutions.
Handle 10 emails or 10,000
Departments everywhere are stretched to their limits, but relationships with students, staff, and alumni are more important than ever. Help Scout enables you to work smarter and provide the service your community needs.
Increase efficiency 1.5x
Add all the collaboration, organization, and automation you need to move fast. Help Scout users are able to manage 52.6% more emails in the first year.
Seasonal staff? No problem.
Help Scout’s intuitive design makes it easy onboard new staff quickly. New users can get started in 1 hour, and become a power user in a day.
Reduce email volume by 30%
Using a self-service knowledge base can take pressure off your team and provide simple access to knowledge about internal tools or common FAQs.
All the features your department needs
Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.
Upgrade your email management
Help Scout's shared inbox helps your team do more with less, while giving students and staff a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Personalize conversations
Track and display student information to provide better support faster and avoid digging through multiple systems.
Provide instant answers
When students and faculty can find answers themselves, you’ll have a happier community and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand staff needs
Track what your students, alumni, or staff are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Beautifully branded
Ensure your knowledge base matches your brand with your own with custom university branding.
Out-of-the-box reporting
Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your essential tools
Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.
90+ integrations
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Mobile SDKs
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Open API
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Every channel comes standard
All core products are included with every plan
Transparent pricing
No surprises or hidden fees
No contracts
Add or remove users whenever you need to
Educational resources and use cases
Schools that use Help Scout have happier teams and students. Learn how with success stories and thought leadership from our award winning blog.
Customer Service18 Higher Education Email Templates and Saved Replies
We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions.
Customer Service11 Tips on Delivering Great Customer Service in Education
We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.
Customer Service7 Shared Mailbox Best Practices You Can Put Into Action
If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.
