Help Scout for Education

Better email management for schools big and small

Help Scout is a shared email inbox that staff and administrators use to stay organized, collaborate more easily, and respond faster. Designed for student services, admissions, and other operational departments.

Image of Help Scout's core products, Inbox, Docs, and Beacon.

Create high-quality experiences for students, faculty, and staff

Product Features

A+ Collaboration Tools

Give staff the power to track, prioritize, collaborate, and respond in one place.

  • Give assignments

    Make sure every message gets seen. Conversations are easy to assign to individuals, departments, and teams.

  • Take note of what's important

    Use private notes to collaborate and share context so you can get on the same page—before you respond.

  • Summarize with AI

    Avoid reading long email threads by letting AI create the highlights for you with the click of a button.

  • Prevent stepping on toes

    Real-time collision detection shows when someone else is viewing or replying to a request.

Inbox-ContentPlusMedia-Collaborate

Trusted by colleges, universities, technical & trade schools, k-12 and other educational institutions

Testimonial-George-Washington

One of the biggest challenges was managing multiple inboxes in Gmail. The administrative work was astounding. Help Scout helped us stay productive

Jennifer Vaden

Director of Student Financial and Registration Services

Read the story

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

Explore all plans

Educational resources and use cases

Schools that use Help Scout have happier teams and students. Learn how with success stories and thought leadership from our award-winning blog.

How George Washington University Handled a 22% Increase in Email Traffic
Inside Help Scout
How George Washington University Handled a 22% Increase in Email Traffic
The Complete Guide to Email Management in Higher Education: Ebook
Customer Service
The Complete Guide to Email Management in Higher Education: Ebook
11 Tips on Delivering Great Customer Service in Education
Customer Service
11 Tips on Delivering Great Customer Service in Education
The Ultimate Guide to Email Management for Education
Customer Service
The Ultimate Guide to Email Management for Education

Frequently Asked Questions

Help Scout works by first connecting an existing email domain(for example, an info@university.com email address hosted through a Gmail or Outlook account). Once connected, all the emails from this domain are forwarded to Help Scout, which is how all of your emails are able to appear in the Shared Inbox.

Then, your team can view, respond, and keep conversation histories directly in Help Scout.

Detailed information can be found here.

Colleges, universities, technical & trade schools, and K-12 districts. Teams across institutions that work together to manage student, parent, alumni, and even internal email use Help scout.

It’s incredibly easy to use, affordable, secure, makes a huge difference in efficiency, and aligns with the values of many educational institutions (Help Scout is a registered b-corp).

Many departments can benefit from Help Scout including: 

  • Alumni services

  • Admissions

  • Resident services

  • IT departments

  • Registrars

  • Career services

  • Student services

  • Financial aid (bursar’s office)

  • Student Unions

  • Mail Rooms

  • Medical or covid specific offices

Help Scout keeps data safe with a globally distributed security team, 99.99% uptime,  and infrastructure that adheres to enterprise-level security standards.

Read more about our Security Policies and Procedures.

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