Help your department answer 52% more emails

Help Scout’s email management software is trusted by top ranked schools to help handle high seasonal email volume, do more with less, and provide excellent service across departments.

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Help Scout is trusted across departments at top institutions.

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Handle 10 emails or 10,000

Departments everywhere are stretched to their limits, but relationships with students, staff, and alumni are more important than ever. Help Scout enables you to work smarter and provide the service your community needs.

Increase efficiency 1.5x

Increase efficiency 1.5x

Add all the collaboration, organization, and automation you need to move fast. Help Scout users are able to manage 52.6% more emails in the first year.

Seasonal staff? No problem.

Seasonal staff? No problem.

Help Scout’s intuitive design makes it easy onboard new staff quickly. New users can get started in 1 hour, and become a power user in a day.

Reduce email volume by 30%

Reduce email volume by 30%

Using a self-service knowledge base can take pressure off your team and provide simple access to knowledge about internal tools or common FAQs.

All the features your department needs

Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.

Upgrade your email management

Help Scout's shared inbox helps your team do more with less, while giving students and staff a human, helpful experience.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

Automate for efficiency

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Personalize conversations

Track and display student information to provide better support faster and avoid digging through multiple systems.

Learn more about Email Management
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Provide instant answers

When students and faculty can find answers themselves, you’ll have a happier community and fewer emails — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand staff needs

Track what your students, alumni, or staff are searching for to learn which articles get the most attention.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

Beautifully branded

Ensure your knowledge base matches your brand with your own with custom university branding.

Learn more about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Learn more about Reporting

Connect your essential tools

Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.

90+ integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

Learn more about Integrations
Constant Contact
Churn Buster
Campaign Monitor
Constant Contact
Churn Buster

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.


Every channel comes standard

All core products are included with every plan


Transparent pricing

No surprises or hidden fees


No contracts

Add or remove users whenever you need to

Educational resources and use cases

Schools that use Help Scout have happier teams and students. Learn how with success stories and thought leadership from our award winning blog.

18 Higher Education Email Templates and Saved Replies
Customer Service18 Higher Education Email Templates and Saved Replies

We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions.

11 Tips on Delivering Great Customer Service in Education
Customer Service11 Tips on Delivering Great Customer Service in Education

We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.

7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service7 Shared Mailbox Best Practices You Can Put Into Action

If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.

Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?

There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.

Get started with Help Scout

A better experience for your team, with a better shared inbox. You’ll be set up in minutes.

Get started
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