We saw the most improvements after consolidating our email, chat, and documentation in Help Scout. Having access to the big picture view Help Scout gives us of our support strategy have been essential.
Over the last two years, with improvements to our Beacon and our Docs, our FAQ visits have increased by 122%, while our email volume has actually decreased by 58%!
Our knowledge base articles have over 10,000 views. Being able to meet our users where they are and enabling them to get answers on their own time has saved us hundreds of hours of work.
The Beacon embed enables us to make the most common help articles incredibly easy to access. This saves us time because customers can self-serve and have their questions answered without relying on a support rep to email them back.
You’re doing a lot. Let us help you with that.
Help Scout is the all-in-one customer communication platform that makes your life easier and brings every conversation to you.