Go on, help yourself

There’s more than enough support to go around when you build your own self-service help center. Save your team time and give your customers just what they’ve been looking for.


Works for you. And for them, too.

A help center that’s a delight to manage

Look, no code! Easily edit, publish, and manage articles all on your own. Once live, your site will look great on any device.

Knowledge Base - Accordion - Docs Build

Put your contact forms front and center. Let customers email or chat you, right from your Docs.

Knowledge Base - Accordion - Docs in Beacon

Customizations are easy with tons of color and formatting options straight from the gate. Get even fancier with custom CSS.

Knowledge Base - Accordion - Brand

Make your help center public, restrict visitors, or authorize specific users via our API.

Knowledge Base -Accordion - Restricted Docs
Knowledge Base - Accordion - Docs Build
Knowledge Base - Accordion - Docs in Beacon
Knowledge Base - Accordion - Brand
Knowledge Base -Accordion - Restricted Docs

Who knew your help docs could go so far?

Heavy-duty data without the heavy lifting.

The Docs Report shows you how many customers are reaching out, everything they’re searching for, and even the info they can’t find.

  • Visitor numbers

    Unique sessions tell you every time a visitor hits your Docs in 24 hours.

  • Trending topics

    Use the most-viewed articles to see what your customers are reading.

  • Content gaps

    Failed searches show what your customers are looking for, but can’t find.

  • Article ratings

    See a happy, neutral, or sad face to check up on how your docs are doing.


Our customers made these. Cool, huh?

Feedback that keeps us blushing

We saw the most improvements after consolidating our email, chat, and documentation in Help Scout. Having access to the big picture view Help Scout gives us of our support strategy have been essential.

Taylor Davis

Senior Director of CX

Over the last two years, with improvements to our Beacon and our Docs, our FAQ visits have increased by 122%, while our email volume has actually decreased by 58%!

Eryn Chesney

Manager of Customer Experience

Our knowledge base articles have over 10,000 views. Being able to meet our users where they are and enabling them to get answers on their own time has saved us hundreds of hours of work.

Matt Renie

Product Manager

The Beacon embed enables us to make the most common help articles incredibly easy to access. This saves us time because customers can self-serve and have their questions answered without relying on a support rep to email them back.

Hadas Look

Director of Supply Chain Integrity

You’re doing a lot. Let us help you with that.

Help Scout is the all-in-one customer communication platform that makes your life easier and brings every conversation to you.

Screenshot: Beacon
Screenshot: Docs
Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

Book a DemoBook a Demo