Knowledge base software built for discovery

Reduce your support volume by at least 20% with a knowledge base that's designed for customer self-service. You'll have happier customers and fewer conversations — everyone wins.

Create articles at rocket speed

It's easy to add text, images, hyperlinks, tables, and videos to articles. Then, select categories, add related articles, and customize your SEO details.

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Sample Knowledge Base article

Deliver instant answers with Beacon

Customers can view your knowledge base articles from anywhere on your website with Beacon. Want to see it in action?

Open Beacon
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Beacon: Article list Beacon: Single article
Beacon
Beacon
Beacon
Beacon

Answers everywhere

Embed your knowledge base articles on any web page so that they feel like part of your website. Give it a try with the examples below.

Launch a help center website

Works on any device

On desktop, tablet, or mobile: Your customers can find what they need no matter where they are.

Built-in SSL

Every site includes SSL support for free, which gives your customers peace of mind.

Optimized for search

Our knowledge base software has an auto-generated sitemap and configurable SEO options for each article.

Sample Knowledge Base Software Website: StarStuff

Branded and beautiful

In addition to a number of color and formatting options, you can customize every detail of your knowledge base with custom CSS.

Sample Docs sites

Reach new heights with actionable data

The Docs Report helps you understand what your customers are searching for, what they’re finding (and not finding), and what percentage of customers still reach out to your support team.

Sample docs site: StarStuff
Sample docs site: Graph

Visits

13,429

Articles Viewed per Visit

3

Search

27%

Browse

73%

Found an Answer

62%

Failed

38%

More features worth discovering

Built for collaboration

Update articles without worry: When someone else is editing an article, collision detection alerts you in real time.

Create private collections

Private collections hold internal information for your team; only users with a Help Scout login can access their content.

Customize every detail

Translate your knowledge base into the language of your choice, or edit any default copy to better match your brand’s voice.

Create multiple knowledge bases

Build separate help centers for all of your products or multiple brands and manage them from one login.

To API infinity and beyond

The Docs API includes the endpoints you need to custom tailor your knowledge base experience to suit specialized requirements.

Upload HTML, Markdown, or text

Create or upload new knowledge base articles in whichever format is the fastest and easiest for your team to write.

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

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