Reduce your support volume by at least 20% with a knowledge base that's designed for customer self-service. You'll have happier customers and fewer conversations — everyone wins.
It's easy to add text, images, hyperlinks, tables, and videos to articles. Then, select categories, add related articles, and customize your SEO details.
Customers can view your knowledge base articles from anywhere on your website with Beacon. Want to see it in action?Open Beacon
Works on any device
On desktop, tablet, or mobile: Your customers can find what they need no matter where they are.
Every site includes SSL support for free, which gives your customers peace of mind.
Optimized for search
Our knowledge base software has an auto-generated sitemap and configurable SEO options for each article.
In addition to a number of color and formatting options, you can customize every detail of your knowledge base with custom CSS.
The Docs Report helps you understand what your customers are searching for, what they’re finding (and not finding), and what percentage of customers still reach out to your support team.
Built for collaboration
Update articles without worry: When someone else is editing an article, collision detection alerts you in real time.
Create private collections
Private collections hold internal information for your team; only users with a Help Scout login can access their content.
Customize every detail
Translate your knowledge base into the language of your choice, or edit any default copy to better match your brand’s voice.
Create multiple knowledge bases
Build separate help centers for all of your products or multiple brands and manage them from one login.
To API infinity and beyond
The Docs API includes the endpoints you need to custom tailor your knowledge base experience to suit specialized requirements.
Upload HTML, Markdown, or text
Create or upload new knowledge base articles in whichever format is the fastest and easiest for your team to write.
A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.