Discover the power of self-service with Docs

Create and publish answers for customers and reduce your customer support volume by at least 20%. Happier customers, fewer conversations — everyone wins.

Create articles at
rocket speed

Anyone can create help content for customers with the Docs editor. Customize the categories, related articles, and SEO details all in one place.

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Sample Knowledge Base article

Deliver instant answers with Beacon

Customers won’t even have to leave your website to find the right answer and keep moving forward. Ready to see it in action?

Open Beacon
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Beacon: Article list Beacon: Single article
Beacon
Beacon
Beacon
Beacon

Stay in the flow

You can embed Docs articles on any web page so that they feel like part of your website. Give it a try with the example links below…

Launch a help center website

Works on any device

On desktop, tablet, or mobile, your customers can find what they need no matter where they are.

Built-in SSL

Every site includes SSL support for free, which gives your customers peace of mind.

Optimized for search

Your knowledge base software has an auto-generated sitemap and configurable SEO options for each article.

Sample Knowledge Base Software Website: StarStuff

Mission: Branded and Beautiful

In addition to a number of color and formatting options, you can customize every detail of your knowledge base with custom CSS.

Sample Docs sites

Reach new heights with actionable data

The Docs Report helps you understand what your customers are searching for, what they’re finding (and not finding), and what percentage of customers still reach out to your support team.

Sample docs site: StarStuff
Sample docs site: Graph

Visits

13,429

Articles Viewed per Visit

3

Search

27%

Browse

73%

Found an Answer

62%

Failed

38%

More Docs features worth discovering

Work together, fly faster

Built for collaboration, our knowledge base allows teams to update articles without worry. When someone edits an article, collision detection alerts you in real-time.

Keep it under wraps

Private collections can hold inside information for your team, like training documentation. To keep things secure, these collections require a Help Scout login.

Est-ce que je peux t’aider?

Translate your knowledge base sites from English into the language of your choice, or edit any default copy to better suit your brand’s voice.

Manage multiple universes

Need a separate knowledge base for each product or brand in your company? You can add unlimited Docs sites and manage them from one login.

To API infinity and beyond

The Docs API includes the endpoints you need to custom tailor your knowledge base experience to suit a more specialized set of requirements.

Upload HTML, Markdown, or Text

Create or upload new articles in the format of your choice.

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

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