Knowledge base software built for discovery
Reduce customer questions by at least 30% with a knowledge base that's designed for customer self-service. You'll have happier customers and fewer conversations — everyone wins.
Create articles at rocket speed
It's easy to add text, images, hyperlinks, tables, and videos to articles. Then, select categories, add related articles, and customize your SEO details.
Surface help articles across your site or app
Address commonly asked questions and reduce incoming email requests by offering relevant knowledge base articles using the Beacon help widget. Want to see it in action?
Make sure every customer finds an answer
If a customer can’t find the answer they are looking for in your knowledge base, give them clear contact options to reach out to your team directly.
Provide outreach options in Docs
Easily let customers reach out via email or chat on your Docs site, so customers using your knowledge base can still get help if needed.
Gain insight from Beacon activity
Track which web pages and Docs articles customers are reading before asking questions to find trends and learn what articles need to be updated.
Launch a help center website
Works on any device
On desktop, tablet, or mobile: Your customers can find what they need no matter where they are.
Every site includes SSL support for free, which gives your customers peace of mind.
Optimized for search
Our knowledge base software has an auto-generated sitemap and configurable SEO options for each article.
Embed your knowledge base articles on any web page so that they feel like part of your website. Give it a try with the examples below.
Branded and beautiful
In addition to a number of color and formatting options, you can customize every detail of your knowledge base with custom CSS.
Reach new heights with actionable data
The Docs Report helps you understand what your customers are searching for, what they’re finding (and not finding), and what percentage of customers still reach out to your team.
Found an Answer
Articles Viewed per Visit
More features worth discovering
Built for collaboration
Update articles without worry: When someone else is editing an article, collision detection alerts you in real time.
Customize every detail
Translate your knowledge base into the language of your choice, or edit any default copy to better match your brand’s voice.
To API infinity and beyond
The Docs API includes the endpoints you need to custom tailor your knowledge base experience to suit specialized requirements.
Create private collections
Private collections hold internal information for your team; only users with a Help Scout login can access their content.
Create multiple knowledge bases
Build separate help centers for all of your products or multiple brands and manage them from one login.
Upload HTML, Markdown, or text
Create or upload new knowledge base articles in whichever format is the fastest and easiest for your team to write.