Provide live chat support, make it easy for customers to find your help center articles, or do both — all from the same tool.
Put your help content front and center so customers can get quick answers to their questions. Plus, every self-service answer is one less chat for your team.
Recommend articles based on the page a customer is viewing so they don't even have to search to find answers.
Browsing articles is easy, and customers never have to leave the page.
When customers can’t find an answer, they can start a live chat with your team in the same place they were viewing articles.
"Beacon allows our customers to chat or email in but, most importantly, provides them direct access to our knowledge base because we want to offer them self-help before reaching out."— Ashley, Customer Support Specialist at TeamSnap
Great experiences happen when you set the right expectations. That's why Help Scout never shows a live chat window unless someone is available to help.
If live chat isn't available, you can direct customers' support requests to your Help Scout email queue.
When chat is available, customers can reach out using the channel that works best for them.
Customize the user experience to meet your goals with modes. Guide customers toward a self-service path, encourage visitors to chat or email, or display both options side-by-side.