Beacon is way more than live chat.

Say farewell to overwhelming chat volume, staffing nightmares, and frustrated customers abandoned in chat windows. Ready to make your website more helpful?

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Happy customers,
fewer chats

Beacon puts your help content front and center so that customers stay on track. A quick “got it!” for them is one less chat for your team.

Beacon: Instant Answers

Lead with instant answers

You can recommend articles based on the page customers are viewing, so they don't even have to search.

Beacon: Self Help

Self-help is fun now

Browsing articles is easy, and customers never have to leave the page.

Beacon: Escalation

Easy Escalation

When customers can’t find an answer, help from a real person is just a couple clicks away.

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"Beacon allows our customers to chat or email in, but most importantly provides them direct access to Docs because we want to offer them self-help before reaching out."
— Ashley, Customer Support Specialist at TeamSnap

Don't leave customers hanging

Great experiences happen when you set the right expectations. That's why Beacon never shows a live chat window unless someone is available to help.

Beacon: Helpful Chatbot

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

Beacon: Self Help

Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.

Flexibility to meet your goals

Customize the user experience to meet your goals with Beacon modes. Guide customers toward a self-service path, encourage visitors to chat or email, or display both options side-by-side.

Beacon: Self Service
Beacon: Neutral
Beacon: Ask First

Everything in one place

Beacon is live chat software baked right into your Help Scout Mailbox. No switching tools or opening tabs—chats are only a click away.