AI drafts
Overwhelming inbox? AI can help
Work smarter, not harder. Our AI tools free up your customer support team to do their best work in record time.
Email just got a whole lot easier
With the click of a button, AI generates high-quality replies to customer questions based off your historical conversations and help articles.
Your fastest response times yet
AI drafts will help you breeze through FAQs and get a head start on any conversation.
5-star replies with no sweat
Don’t choose between 5-star responses and speed — AI drafts replies that make every customer feel like they’re #1.
Less time researching
AI drafts pulls relevant info from help content and convos, so new hires and support pros can find the answer faster.
But wait, there’s more AI tools
AI summarize
Get read up on past convos in seconds. Summarize previous back-and-forth threads into just a few bullet points.
AI assist
Keep an AI editor at your fingertips. Change text length or tone, fix spelling and grammar, and translate.
AI answers
AI answers is a 24/7, self-help assistant, that searches through help content to answer customers in seconds. Join the waitlist.
AI is a tool, not the whole toolbox
Help Scout’s all-in-one platform has the features you need to support your through email, chat, help centers, and more. Start a trial or get a demo to explore the platform.
