Meet Help Scout

The shared inbox for growing teams

People reaching out to your help@, billing@, and info@ inboxes want personalized answers, fast. Help Scout feels like a regular email inbox, but it’s loaded with features your team needs to work smarter.

Trusted by over 12,000 companies

All you need to manage email as a team

Make collaboration in a shared inbox a breeze, connect your essential tools, and track success with customizable reports.

Upgrade your email management

Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.

  • Collaborate with ease

    Assignments, private notes, collision detection, and more help your team work better together.

  • Organize your inbox

    Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

  • Automate for efficiency

    Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

  • Personalize conversations

    Track and display customer information to provide better support faster and avoid digging through multiple systems.

Shared Inbox

Out-of-the-box reporting

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.

  • Report on what matters

    Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

  • Track custom data points

    Using tags and custom fields to measure what you care about most, and follow your unique data points.

  • Create custom views

    Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

  • Take it with you

    Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Reporting

Connect your tech stack

Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.

  • 90+ integrations

    Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

  • Mobile SDKs

    Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

  • Open API

    Take advantage of our open API to make Help Scout work for your specific business needs.

  • A true platform

    All Help Scout products work together out of the box for a powerful, connected support experience.

Integrations

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

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A complete suite

Inbox, chat, and knowledge base all come standard
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Transparent pricing

No surprises or hidden fees
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No contract required

Add or remove users whenever you need to

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Get Started

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