The all-in-one platform with all-in pricing
We charge you based on the number of contacts you help each month. Our straightforward usage-based pricing includes our powerful AI features and gives access to unlimited users.
Compare plansMeet Help Scout
People reaching out to your help@, billing@, and info@ inboxes want personalized answers, fast. Help Scout feels like a regular email inbox, but it’s loaded with features your team needs to work smarter.
Make collaboration in a shared inbox a breeze, connect your essential tools, and track success with customizable reports.
Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.
Assignments, private notes, collision detection, and more help your team work better together.
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Track and display customer information to provide better support faster and avoid digging through multiple systems.
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
All Help Scout products work together out of the box for a powerful, connected support experience.
We charge you based on the number of contacts you help each month. Our straightforward usage-based pricing includes our powerful AI features and gives access to unlimited users.
Compare plansUp to 50 contacts
and unlimited users
Starts with 100 contacts
and unlimited users
Starts with 100 contacts
and unlimited users