A shared inbox built for customer service
Manage all of your support requests in a shared inbox, and get the collaboration features your team needs to stay productive while delivering great support.Try for free
Keep everything organized
Get all of your support requests into in a single shared inbox, or create multiple inboxes for different teams, email addresses, and brands.
Collaborate with teammates
Whether you have a team of 5 or 500, Help Scout keeps everyone on the same page so nothing slips through the cracks.
Send teammates private notes to collaborate on problems and find solutions before replying to customers.
Create a searchable library of answers to frequently asked questions, then insert them into replies in two clicks.
Avoid duplication with real-time indicators showing when someone else is viewing or replying to a request.
Tag customer conversations to automate workflows, categorize types of requests, and create detailed reports.
Put a face to the name
Everything you need to know about the customer you're helping customer is in the sidebar — contact information, previous conversations, and data/activity from other apps.
Help Scout is built for speed
Toggle between email and chat conversations in less than a second, and see new requests added to the queue in real time.
Inbox zero in less time
With Workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.
STATUSis equal to
COPY TO FOLDER
TAG(S)is equal to
SEND AN EMAIL
TO THE CUSTOMERand
Features your team can’t live without
Manage email, live chat, and phone conversations — all from a single mailbox.
Find exactly what you need with search operators, advanced filters, bulk actions, and quick views.
75+ keyboard shortcuts
No mouse required — Help Scout can be used almost entirely from your keyboard.
Native iOS and Android apps make it easy to use Help Scout on the go.
Stay in the loop with notifications in your email, in your browser, or on your mobile device.
Collect satisfaction ratings and comments from customers so you can improve your support.
All plans include 2-factor authentication, while the Company plan includes SSO/SAML and more.
With Custom Apps and the Mailbox API you can integrate Help Scout with your systems.