A shared inbox built for customer service

Manage all of your support requests in a shared inbox, and get the collaboration features your team needs to stay productive while delivering great support.

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Keep everything organized

Get all of your support requests into in a single shared inbox, or create multiple inboxes for different teams, email addresses, and brands.

Collaborate with teammates

Whether you have a team of 5 or 500, Help Scout keeps everyone on the same page so nothing slips through the cracks.

  • Private Notes

    Send teammates private notes to collaborate on problems and find solutions before replying to customers.

  • Saved Replies

    Create a searchable library of answers to frequently asked questions, then insert them into replies in two clicks.

  • Collision Detection

    Avoid duplication with real-time indicators showing when someone else is viewing or replying to a request.

  • Tagging

    Tag customer conversations to automate workflows, categorize types of requests, and create detailed reports.

Illustration: Email exchange between customer and support staff

Put a face to the name

Everything you need to know about the customer you're helping customer is in the sidebar — contact information, previous conversations, and data/activity from other apps.

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Help Scout is built for speed

Toggle between email and chat conversations in less than a second, and see new requests added to the queue in real time.

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Inbox zero in less time

With Workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.

If the body contains vegan, assign the conversation to Josie and add the tag recipe.
If BODY contains VEGAN
Then ASSIGN TO JOSIE and ADD TAG(S) RECIPE
If an active conversation has the Refund tag, copy it to the Refund Requests folder.
If STATUS is equal to ACTIVE and TAG(S) contain REFUND
Then ASSIGN TO JOSIE and COPY TO FOLDER REFUND REQUESTS
If an active conversation has the Delivered tag, send an email to the customer and change the status to closed.
If TAG(S) is equal to DELIVERED
Then SEND AN EMAIL TO THE CUSTOMER and CHANGE STATUS CLOSED

More than just email

With Help Scout, you get shared inbox, live chat, and knowledge base software — all in one integrated tool.

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Features your team can’t live without

Illustration: Email exchange between customer and support staff
  • Multi-channel support

    Manage email, live chat, and phone conversations — all from a single mailbox.

  • Advanced search

    Find exactly what you need with search operators, advanced filters, bulk actions, and quick views.

  • 75+ keyboard shortcuts

    No mouse required — Help Scout can be used almost entirely from your keyboard.

  • Mobile apps

    Native iOS and Android apps make it easy to use Help Scout on the go.

  • Notifications

    Stay in the loop with notifications in your email, in your browser, or on your mobile device.

  • Satisfaction ratings

    Collect satisfaction ratings and comments from customers so you can improve your support.

  • Advanced security

    All plans include 2-factor authentication, while the Company plan includes SSO/SAML and more.

  • Developer tools

    With Custom Apps and the Mailbox API you can integrate Help Scout with your systems.

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

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