Answer 52% more emails with ease

Bring your team’s email into a shared inbox to work together, boost productivity, and build important relationships.

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Looks like an inbox, but more powerful

With Help Scout’s familiar interface, your team can start responding to emails in minutes. Plus, get access to organization, automation, and collaboration tools to make your job easier.

Collaborate with teammates

Whether you have a team of 5 or 500, Help Scout keeps everyone on the same page so nothing slips through the cracks.

  • Assignments

    Make sure every email gets to the right place with easy assignment to both individuals and teams.

  • Private Notes

    Send teammates private notes to collaborate on problems and find solutions before replying to emails.

  • Saved Replies

    Create a searchable library of answers to frequently asked questions, then insert them into replies in two clicks.

  • Tagging

    Tag customer conversations to automate workflows, categorize types of requests, and create detailed reports.

Illustration: Email exchange between customer and support staff

Put a face to the name

Everything you need to know about the person you're replying to is in the sidebar — contact information, previous conversations, and data/activity from other apps.

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Illustration: Boxes of groceries being prepared for delivery

Help Scout is built for speed

Toggle between email and chat conversations in less than a second, and see new requests added to the queue in real time.

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Inbox zero in less time

With workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.

If the body contains vegan, assign the conversation to Josie and add the tag recipe.
If BODY contains VEGAN
Then ASSIGN TO JOSIE and ADD TAG(S) RECIPE
If an active conversation has the Refund tag, copy it to the Refund Requests folder.
If STATUS is equal to ACTIVE and TAG(S) contain REFUND
Then ASSIGN TO JOSIE and COPY TO FOLDER REFUND REQUESTS
If an active conversation has the Delivered tag, send an email to the customer and change the status to closed.
If TAG(S) is equal to DELIVERED
Then SEND AN EMAIL TO THE CUSTOMER and CHANGE STATUS CLOSED

More than just email

With Help Scout, you get shared inbox, live chat, and knowledge base software — all in one integrated tool.

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Features your team can grow into

Illustration: Email exchange between customer and support staff
  • Multi-channel communication

    Manage email, live chat, and phone conversations — all from a single mailbox.

  • Collision Detection

    Real-time indicators show when someone else is viewing or replying to a request.

  • Advanced search

    Find exactly what you need with search operators, advanced filters, bulk actions, and quick views.

  • 75+ keyboard shortcuts

    No mouse required — Help Scout can be used almost entirely from your keyboard.

  • Mobile apps

    Native iOS and Android apps make it easy to use Help Scout on the go.

  • Notifications

    Stay in the loop with notifications in your email, in your browser, or on your mobile device.

  • Satisfaction ratings

    Collect satisfaction ratings and comments from customers so you can improve your support.

  • Advanced security

    All plans include 2-factor authentication, while the Company plan includes SSO/SAML and more.

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

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