Photo: Emily Byford

Blog Author

Emily Byford

Emily is a B2B SaaS content marketer. When she’s not writing, she loves cooking and is a keen (indoor!) rock climber. Find her on Twitter or at ek-byford.com.

Posts by Emily

Customer Onboarding: Steps, Examples, and Best Practices
Customer Service
Customer Onboarding: Steps, Examples, and Best Practices
SaaS Customer Success: Key Roles, Strategies, and Tools
Customer Service
SaaS Customer Success: Key Roles, Strategies, and Tools
Creating a Customer Success Journey Map in 6 Steps
Customer Service
Creating a Customer Success Journey Map in 6 Steps
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Customer Service
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Customer Service
The 8 Best (and Easiest To Use) FAQ Software in 2025
The 9 Best Zoho Desk Alternatives in 2025
Customer Service
The 9 Best Zoho Desk Alternatives in 2025
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Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
Listen First, Design Later
Product
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Growth & Culture

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Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
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How to Build a Great Remote Company Culture
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