Blog Author

Emily Byford

Emily is a B2B SaaS content marketer. When she’s not writing, she loves cooking and is a keen (indoor!) rock climber. Find her on Twitter or at ek-byford.com.

Posts by Emily

Customer Onboarding: Steps, Examples, and Best Practices

Customer Service

Customer Onboarding: Steps, Examples, and Best Practices

SaaS Customer Success: Key Roles, Strategies, and Tools

Customer Service

SaaS Customer Success: Key Roles, Strategies, and Tools

Creating a Customer Success Journey Map in 6 Steps

Customer Service

Creating a Customer Success Journey Map in 6 Steps

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Help Scout's 2025 Fall Seasonal Release

Help Scout's 2025 Fall Seasonal Release

Help Scout Using Help Scout: Reports

Help Scout Using Help Scout: Reports

Listen First, Design Later

Listen First, Design Later

Growth & Culture

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

Experimenting With AI: Are Vibes All You Need?

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Applying for a Job? Be Intelligent, Not Artificial

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Customer Service

It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind

Customer Service

It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind

Designing a Great Contact Us Page: 20 Inspiring Examples

Customer Service

Designing a Great Contact Us Page: 20 Inspiring Examples

7 Ways To Improve Your Customer Service Response Times

Customer Service

7 Ways To Improve Your Customer Service Response Times

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