Real support teams driving real results
From higher retention to reduced volume, see how teams like yours prove the value of great support with Help Scout.
Explore the Stories
Respond to 56% more messages in your first year.
Satisfaction scores for teams on Help Scout are 25% higher than the industry average.
Resolve 73% of AI interactions automatically on average.
Built for growth: 80% of Help Scout customers stay for 4+ years.
More than 12,000 businesses delight their customers with Help Scout
Brain.fm
The formula for Brain.fm's 95% customer happiness score
See how the beloved music service is tackling increased volume without sacrificing their high support standards.
<1 hour
Even with 100k+ users, Brain.fm’s average response time is under an hour
60%
Their team resolves 60% of conversations with the first email
Litmus
Lifting retention revenue with outstanding support
Help Scout gives the Litmus support team everything they need to prove their impact on revenue.
26%
Help Scout boosts retention rate of new customers by 26%
9 yrs
After 700k+ users and 9 years, Help Scout still meets every need
George Washington University
How GWU handled a 22% spike in email volume
Seasonal surges can make or break support teams. That’s why GWU turned to Help Scout.
80k+
GWU handles over 80,000 emails per year with 1 platform
27k+
Their team serves over 27,000 students and 6,000 employees
All Customer Stories
OnePageCRM
Automated workflows have reduced OnePageCRM’s support workload by 50%.
Switcher
Onboarding with Intercom was going to take 6 months. Help Scout did it in 24 hours.
Mabel's Labels
One eComm brand’s story of reducing volume by 58% while achieving a 93 CSAT score.
Mixmax
Mixmax uses key reporting insights to make the right staffing decisions as they scale.
eCatholic
Learn how eCatholic handles over 15% of conversations automatically with AI Answers.
TeamSnap
TeamSnap turned a tangled mess of support tools into one platform as they scaled beyond 20 million users.
Threadless
Thriving eComm brand Threadless has unlocked a wealth of insights into their 2+ million users with Help Scout.
Freightzy
After outgrowing HubSpot, Freightzy turned to Help Scout to reduce complexity, empower its team, and build systems that scale with the business.
The New Wheel
Help Scout gives bike shop The New Wheel one space where the entire company can collaborate on support.
Academy to Innovate HR
See how AIHR uses Help Scout and AI Answers to support 25,000 members with a four-person team, automate routine questions, and provide help after hours.
EmailOctopus
See how EmailOctopus uses Help Scout’s AI Answers to handle 70% of support volume while growing its user base by more than 30% a year.
EasyBroker
See how EasyBroker uses Help Scout to help a five-person customer success team support 35,000+ real estate professionals, handle growing support volume with AI, and stay close to customers.
Merki Market
See how Merki Market uses Help Scout to cut response times by 87% and handle a growing volume of customer conversations as it expands across Europe.
SchoolsPLP
See how SchoolsPLP uses Help Scout to connect customer history, collaborate on complex support issues, and answer routine questions with AI.
Help Scout is by far the best support product I have ever used.
Lindsay Cohen
Chief Operating Officer
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