Help Scout vs. HubSpot

Help Scout is an all-in-one customer support platform that provides all the tools that growing teams need to deliver a world-class customer experience.

Why choose Help Scout over HubSpot?

Sure, HubSpot knows sales and marketing, but do they know customer support? Supporting customer support teams is Help Scout's only focus, and it's where we excel.

customer-service

Support-first focus

Support is Help Scout’s one and only priority. Our platform is specifically designed to help you provide next-level customer support.

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Refined and reliable

We’ve been around for 10+ years. With 99.9% uptime, enterprise security, and HIPPA compliance, Help Scout is stable and secure.

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Simple to set up

Start delighting your customers in minutes. Reviewers on G2 rate Help Scout a 9.2 compared to HubSpot’s 8.3 for ease of setup.

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Unhappy with HubSpot?

We support our customers on their journey — if you are stuck in another contract, we will pay it off so you can switch! Move to Help Scout and see why we’re putting our money where our mouth is.

Make the switch

What others are saying

It’s not just us, buyers on G2 are saying the same thing about their experience. Help Scout scores higher in the following categories that matter most for customers.

Ease of Use
9.2
HubSpot: 8.6
Ease of Setup
9.2
HubSpot: 8.3
Ease of Doing Business With
9
HubSpot: 8.8
Quality of Support
8.9
HubSpot: 8.9
Ease of Admin
9
HubSpot: 8.5

Transparent Pricing

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Consistent pricing

Whether you’re a team of five or 500, our per-agent cost stays the same.

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More value for less

Shared inboxes, live chat, proactive messaging, and knowledge bases come with every Help Scout plan.

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No contracts

No red tape, just sign up and go.

Help Scout is right for you if...

Help Scout’s sole focus is customer support. With features like separate mailboxes for different teams and a mobile app to manage conversations on the go, our only priority is to help companies provide world-class support to customers.

Help Scout has been around for more than a decade, and in that time, we’ve built and refined a customer support solution that has all the tools you need and is there for you when you need it most. Read reviews on G2 to learn more about the stability and reliability of Help Scout vs. HubSpot Service Hub.

Don’t want to make your customers wait? With Help Scout you can start having productive conversations in minutes and manage the setup yourself. There’s no need for outside consultants or dedicated admins, even if you have a complex support organization.

When it comes to providing excellent customer support, Help Scout walks the walk. Customer support is our bread and butter — so much so we achieve a 94% happiness rating and resolve 83% of requests in 24 hours. We put you and your customers first by providing world-class support 24x6, along with offering a robust library of thorough, easy-to-navigate help documentation.

HubSpot is right for you if...

HubSpot’s Service Hub is an add-on — it’s not a priority. HubSpot may be a good fit for companies who are looking for a tool to use across various teams, like sales and marketing, but it’s not the best solution for teams where serving and supporting customers is the priority.

What you can do with Help Scout

Email

Share team inboxes

Whether you have a team of 2 or 200, Mailboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience.

More about Shared Inboxes
Mailbox: Screenshot
Mailbox: Avatar

Knowledge base

Deliver instant answers

Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.

More about the Knowledge Base
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Live chat

Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion

More about Live Chat

Reports

Manage your team

Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

More about Reports
Reports: Screenshot

Integrations

Connect the tools you already use

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

See all Integrations
Integrations: Screenshot

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes