Help Scout vs. HubSpot Service Hub

Pick a platform built for support

Help Scout is an all-in-one customer support platform that provides all the tools that growing teams need to deliver a world-class customer experience.

Image of Help Scout's core products, Inbox, Docs, and Beacon.

Why choose Help Scout over HubSpot Service Hub?

Sure, HubSpot knows sales and marketing, but do they know customer support? Supporting customer support teams is Help Scout's only focus, and it's where we excel.

The platform that’s
powerful not perplexing


Give the right response right away

Help Center

Help your customers help themselves


Offer real-time support with real humans


All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

Explore all plans

Help Scout is right for you if...

Help Scout’s sole focus is customer support. With features like separate inboxes for different teams and a mobile app to manage conversations on the go, our only priority is to help companies provide world-class support to customers.

Help Scout has been around for more than a decade, and in that time, we’ve built and refined a customer support solution that has all the tools you need and is there for you when you need it most. Read reviews on G2 to learn more about the stability and reliability of Help Scout vs. HubSpot Service Hub.

Don’t want to make your customers wait? With Help Scout you can start having productive conversations in minutes and manage the setup yourself. There’s no need for outside consultants or dedicated admins, even if you have a complex support organization.

When it comes to providing excellent customer support, Help Scout walks the walk. Customer support is our bread and butter — so much so we achieve a 94% happiness rating and resolve 83% of requests in 24 hours. We put you and your customers first by providing world-class support 24x6, along with offering a robust library of thorough, easy-to-navigate help documentation.

HubSpot Service Hub is right for you if...

HubSpot’s Service Hub is an add-on — it’s not a priority. HubSpot may be a good fit for companies who are looking for a tool to use across various teams, like sales and marketing, but it’s not the best solution for teams where serving and supporting customers is the priority.

Screenshot: Beacon
Screenshot: Docs
Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

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