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Help Scout vs. HubSpot Service Hub
Pick a platform built for support
Help Scout is an all-in-one customer support platform that provides all the tools that growing teams need to deliver a world-class customer experience.
Why choose Help Scout over HubSpot Service Hub?
Sure, HubSpot knows sales and marketing, but do they know customer support? Supporting customer support teams is Help Scout's only focus, and it's where we excel.
Support-first focus
Support is Help Scout’s one and only priority. Our platform is specifically designed to help you provide next-level customer support.
Refined and reliable
We’ve been around for 10+ years. With 99.9% uptime, enterprise security, and HIPAA compliance, Help Scout is stable and secure.
Simple to set up
Start delighting your customers in minutes. Reviewers on G2 rate Help Scout a 9.2 compared to HubSpot’s 8.3 for ease of setup.
The platform that’s
powerful not perplexing
AI
Use AI to improve your replies, summarize all your convos, and streamline everything you do.
Automations
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Collaboration
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Customer Data
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Reporting
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Integrations
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Explore all plansStandard
$22
per userUsers are members of your team in Help Scout per month
All the basics to get started with multi-channel support
Plus
$44
per userUsers are members of your team in Help Scout per month
Advanced collaboration and organization for growing teams
Pro
$65
per userUsers are members of your team in Help Scout per month
Security, scale, and hands-on service for large teams
Help Scout is right for you if...
Help Scout’s sole focus is customer support. With features like separate inboxes for different teams and a mobile app to manage conversations on the go, our only priority is to help companies provide world-class support to customers.
Help Scout has been around for more than a decade, and in that time, we’ve built and refined a customer support solution that has all the tools you need and is there for you when you need it most. Read reviews on G2 to learn more about the stability and reliability of Help Scout vs. HubSpot Service Hub.
Don’t want to make your customers wait? With Help Scout you can start having productive conversations in minutes and manage the setup yourself. There’s no need for outside consultants or dedicated admins, even if you have a complex support organization.
When it comes to providing excellent customer support, Help Scout walks the walk. Customer support is our bread and butter — so much so we achieve a 94% happiness rating and resolve 83% of requests in 24 hours. We put you and your customers first by providing world-class support 24x6, along with offering a robust library of thorough, easy-to-navigate help documentation.
HubSpot Service Hub is right for you if...
HubSpot’s Service Hub is an add-on — it’s not a priority. HubSpot may be a good fit for companies who are looking for a tool to use across various teams, like sales and marketing, but it’s not the best solution for teams where serving and supporting customers is the priority.
